Compton Group Reviews 101

Urgent action is needed to stop the bullying practices of this company. I have contacted our MP, local media and BBC Watchdog for further guidance. Surprised that a reputable company like Zurich are the latest to become involved with them, as a number of previous insurers have chosen to disengage from them.
Seems a bit strange that our current insurance broker have informed us that Zurich have withdrawn from the main household insurance market, making it impossible for homeowners to arrange our own insurance through Zurich!

The Compton Group are using bully boy tactics and yesterday a Mail Drop for those who pay ground rent dropped yesterday dictating that from our insurance renewal date our buildings has to be taken with their insurance company Zurich and we can no longer choose our own insurance company. How this can be allowed? They are in effect holding all residents of an estate in Bury to ransom, either pay up or buy your freehold. Disgusting behaviour and they need to be brought to account!!!

Shame there isn’t a 0 rating. What a disgrace this company is they are currently trying to bully us over our ground rent ( not just us most of the estate I live on). They have decided we have to insure our home with their chosen company Zurich, I’m not sure this is even legal . Since when do you not get the choice of which companies you use as long as they offer adequate insurance. We are not taking this lying down we are taking advice and contacting BBC watchdogI think this amounts to financial collusion 🤬
I’ve just been informed that Compton want more information or my review won’t be deemed as genuine, trust me it is genuine! Things I would like to know is how they can just implement this when they feel like it,it’s either company policy or it isn’t. It’s just a money making exercise , a rip off, are they going to inform us how much commission they will get from their block scheme with Zurich. We have lived here 39 years and always paid our ground rent and insured our house adequately. Am I correct in thinking they just own the land not the house, dictating what companies I choose to use amounts to bullying. It’s not just us a lot of houses on this big estate have had these letters so I think we are going to club together and get legal advice. We feel this is plan to get people to buy their leaseholds..

Scandalous company. We pay a small annual ground rent on a property and have done so for the past twenty years or so. They've been trying for years to squeeze money from us to buy the freehold off them which we have resisted. This year they have decided to ask us to arrange buildings insurance through them, as allegedly stated in one of the terms of the original lease! Oh, we can still apply to buy the freehold off them if we wish! About time this area of sharp practice is stamped out.

Withdrew from a purchase of a flat in a building managed by this company. After reading reviews and the survey found:

Water staining top floor communal landing, possible history of roof leak

Communal lift out of order

Electric gates not functioning correctly

Gutters containing vegetation and debris requiring urgent removal

Extensive decay to communal front door frame and glazing unit in need of replacement

Debris in rear chamber associated with underground drainage

Concrete paving at front entrance loose and uneven

Decay to the wooden gates and panels on the bin store

Original boundary fence posts loose and leaning.

The issues appeared to be news to them or they had allowed the list to grow - either way tenants will be lumbered with a significant outlay - if they do anything at all. They dragged their heels on getting quotes, and even solicitors struggled to get information.

Check carefully for the name of the management company if buying and definitely avoid this lot.

Hey,

Grumpy Dad and Willowtree, would love to connect to talk to you about your experience. I have a similar situation brewing. You can reach me on instagram dronegypsea.

These guys are cowboys.

I live in an apartment Compton Property Management own and they are absolutely awful.

The door intercom system broke every couple of months anyway then finally went caput 9 weeks ago, it's been taped up and left that way with no way for anyone to buzz up to the apartments from the outside for this entire time. At Christmas, when everyone is getting parcels and deliveries. That was bad enough but the final straw for me was not being able to let in paramedics when I had to call an ambulance when I was too unwell to get out of the flat. They managed to get in only because if you give the building's front door a hard tug, it just opens. How unsafe is that?!

I love my flat but I hate this building and the running of it. No intercom. Broken door. Disgustingly filthy because they only have the cleaners come about once every 6 weeks and all they do when they're here is run a hoover around then leave. Can't have satalite TV because they won't fix the dish.

Terrible communication, they promise to get back to you or get something fixed and never do. Extortionate service fees that go up and up and up but they do less and less and less.

Doorstepped with a 'Consequences of failure to pay ground rent' demand literally weeks after buying a property.
Turns out I have a sublease at just over £1 a year (from the 1900s).
They intend to gouge me for £650 because I share the lease with another property on the block whose landlord is absent. A background threat to render my mortgage security invalid (lovely people these co owners (Mr and Mrs Ballard). In my opinion a deliberate tactic, a shakedown, a rinse, a predatory ploy to snare a new owner. Really can't describe how unjust this feels.

Very disappointed with their service.

The freeholder of your flat owns Compton. Check on companies house. So basically he is earning a killing with nothing being done. Earning a management fee, insurance being brought through his company, along with the ground rent.

I suggest people look at the Property Ombudsman and Right To Manage. Please be aware that if you use the Right To Manage avenue to go through a legal adviser and ensure you have 50% of the leaseholders of the property in agreement with this option. It will save you a lot of money on the service charge by managing it yourself.

This company is a bully. They send threatening letters insisting that they will only accept insurance through Zurich insurance even though Zurich refuse to insure my house. They cannot give a reason as to why other insurance policies, acceptable to me as the house owner are unacceptable to them. I can only assume there is a financial benefit to Compton group which they are not disclosing.

Called on many occasions but they don't answer the phone. Still waiting for a call back

If I could give a 0 I would! Jean jones and Bob Jones both don’t want to take any accountability and dismiss all complaints. My roof has been leaking for a year now with no urgency for this to be fixed while the inside of my house is in a state. They are the most unprofessional company I have ever dealt with!

I can't even begin to explain the anger I have towards Compton Group - they are rinsing us as home owners and simply do not care that there is families and single persons living in these properties. I've only lived in the property for a year and they've increased the service charge by 20%! You understand that service charges can fluctuate, and don't mind paying an increase for certain factors due to inflation but increasing things such as cleaning by £6000 in one year, is just obscene, let alone with the standard of cleaning we have (2 men coming once a month for an hour). Along with other ridiculous increases, they dump a 'deficit' bill among residents, that's due within 20 days following the payment of the second instalment of the year. Their communication is appalling and they need reporting, shutting down, whatever is needed. It's hard to believe there is any compassionate people working within there.

Hi I would like to.make.contact with Rachelle.

Rachelle and grumpy dad how do I get in contact with you regarding our shared experience??.??

One star is too high
They never return phone calls or emails
They fitted a new lock on the front door of our daughters block of flats
No message/ email to say they had done it. New Keys were left on mat by her front door but she didn’t notice them!!
Door no longer had a snick to allow it to open freely for deliveries etc
My daughter went out to take the rubbish and the door shut leaving her little boy on his own in the flat
Eventually managed to persuade him to open the door to let her back in
A real safeguarding issue which could have had serious consequences
Still no reply!!!

I wanted to buy a studio in the Millenium Tower in Salford. I made many attempts to get permission for my pets even from the first viewing. I was told I should ask the freeholder and if I find them they will let me know. If I can find them, freeholders have no obligations but only demands. I asked the freeholder and they answered me with the ridiculous answer 'first you will buy it and then you can ask for permission'. My lawyer made requests to the management company and they said the same thing. To buy something and we are talking about an apartment not a pair of shoes, we need to know if this is suitable for our needs. Britain is so unfriendly to animals, we know that, but it's really surprising that there are no laws to put a limit on freeholders and management companies. You have demands from those who want to buy but you aren't obligated to respond to our requests. Yes? Very democratic. Finally, I stopped the process and told my lawyer, I was born in the country that created Democracy, I will not be at the mercy of the landlords to beg them for an answer, they must have an obligation to clarify everything before the purchase. Simply put if you said no, you don't accept my pets, there are 2 solutions to sell it again, just because you didn't want to answer with a yes or no, or DO YOU MEAN I HAD TO ABANDON MY PETS?Is this your level? Do you promote pet abandonment? Their response will likely be "We're sorry you feel that way... bla bla bla" manipulative language to make you and those reading the review think, she felt that way, that's not the truth. 3 months back and forth for one answer, yes or no. So simple. People we need to do something with all this leasehold staff, Scotland solved it, and here they can't fix it, but when most MPs are landlords or have connections to these companies, England will be living in the Middle Ages. The definition of corruption.

This is a joke I have been trying to contact Compton for days now, my ground rent is due for payment on 11th of £230, but I can’t afford to pay all that in one go, I want to pay in instalments. I have tried calling as soon as the lines open and sent emails, but nothing. I really don’t want a letter from them, I’m losing sleep and very worried about this.