Conroy Removals Reviews 

240
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 214 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their friendliness, cooperation, and efficiency, ensuring a smooth moving process. Many highlight the excellent service, noting professionalism, helpfulness, and clear communication from initial contact through to final delivery. People appreciate the careful handling of their belongings and the promptness of service, contributing to an overall seamless and reliable experience. However, some customers noted issues with delivery timing, experiencing delays or inaccurate shipping estimates. A few also reported items damaged during transport due to issues with care during loading or packing.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting their friendliness, helpfulness, and... See more

Service

Consumers find service to be positive, with many reviewers describing it as top-quality, efficient, and... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with many customers reporting positive experiences... See more

Product

Reviewers mention ambiguous feedback about product, with many customers reporting significant damage to... See more

Quality

Customers consistently note ambiguous experiences with quality, with many reviewers praising the top-quality... See more

Reviews shaping this summary

Rated 4 out of 5 stars

We packed up a Wellington house of 40 years and it was destined for 2 locations - Auckland and Coromandel. The Wellington house was 3 storied plus garage and underhouse workshop. A difficult drivewa... See more

Company replied

Rated 4 out of 5 stars

Firstly the staff where all friendly & cooperative and did what they could to do a good job. Some suggestions for improving the process though - don't use sticky tape on furniture etc as it leav... See more

Company replied

Rated 4 out of 5 stars

Experience was seamless from first inquiry. Rep was helpful & recommended the hourly rate option for the size of our move. This proved to be a money saver. Removalists arrived on time & worked quickl... See more

Company replied

Rated 5 out of 5 stars

Booked Conroy Movers late in the year for a January cross-country move and they were outstanding. Super responsive, excellent communication, and very flexible with last-minute changes. The admin side... See more

Company replied


Company details

  1. Moving and Storage Service
  2. Moving Company
  3. Shipping Company

Written by the company

The Conroy story began way back in 1972 in Napier, New Zealand. Back then, we only had a few trucks and our mum had to answer the phone. What made it ring was our can-do attitude – a willingness to go the extra mile to help families move on with life. Fast forward to today and the Conroy Group has grown into one of the largest removal and logistics companies in Australasia. With nine branches throughout New Zealand and seven branches in Australia, we’re taking our unique style of logistics and relocation services further by the day. Together with our trusted partners, we move goods around Australasia and move families around the world. To favourites like New Zealand, Australia, the UK, the USA, Canada and Europe. Across Asia, South Africa and South America.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

240 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 85% of negative reviews

Typically replies within 1 week

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4.3

All reviews

(240)

213 reviews in the last 12 months

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Rated 5 out of 5 stars

Fantastic service.

Fantastic service. Our request was only a three piece lounge suite from Wellington to Christchurch but it was well looked after and delivered direct to our daughter's home. Thank you very much Conroy Removals.

December 12, 2025
Unprompted review
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Reply from Conroy Removals

Thanks for your great feedback, Lesleigh. Happy to help another family with their move.
Kind regards
Conroy Removals

Rated 5 out of 5 stars

Professional and friendly service

Great communication throughout from Brooke and Sarah, and prompt responses to my many questions and date changes we experienced during our move. We packed and wrapped our items ourselves as we were moving from the Chatham Islands, and Conroy Removals had to do the uplifting from Napier Port, transfer to to their truck and transport down to Wellington.
We had no damage whatsoever and cheers to the pleasant moving guys who had to carry our many items up 40 stairs! Friendly and excellent service! Hope you enjoyed a couple of cold ones after that!

December 10, 2025
Unprompted review
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Reply from Conroy Removals

Thank you for the fantastic review! We’re delighted Brooke, Sarah, and the moving team provided friendly, professional service and kept you well informed. We’ll be sure to pass on your kind words to the crew! We appreciate your support and hope to assist again in the future.
Kind regards
Conroy Removals

Rated 5 out of 5 stars

Great communication and service

I have dealt with Conroy Removals for two large freight deliveries moving my belongings from the U.K. to New Zealand. They have been extremely professional to deal with and the staff have been great both in the office and on the ground at the point of delivery.
Communication was great and everything ran smoothly. The boys who delivered my shipment were friendly and were careful with unloading, putting everything where it needed to go.
Both my shipments arrived on time and one was delivered ahead of when I expected, which was fabulous. I wouldn’t hesitate to recommend using Conroy.

December 12, 2025
Unprompted review
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Reply from Conroy Removals

Thank you for the wonderful review! We’re thrilled to hear your shipments from the U.K. arrived smoothly and on time, and that our team both in the office and on delivery provided friendly, professional service. We really appreciate your recommendation and look forward to assisting you again in the future.
Kind regards
Conroy Removals

Rated 3 out of 5 stars

The initial site visit was fantastic…

The initial site visit was fantastic however once we accepted the quote, we were passed onto another department. There seemed to be a lack of communication between the two parties. We were advised that there would be some prepacking the day before, this didn’t happen. We were told they would have two trucks but only one arrived, meaning two trips and not finishing until late evening. Talking to the movers, it became apparent that this job had been subcontracted out and they had little information about the job. The movers were friendly to deal with but they could have been a little more careful as we did experience some minor damages.

December 5, 2025
Unprompted review
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Reply from Conroy Removals

Thank you for your honest feedback. We’re glad the initial site visit went well and appreciate you acknowledging our team’s friendliness. We’re sorry to hear about the communication issues and delays you experienced, as well as the minor damages. Your comments help us identify areas to improve, and we’ll work on making sure these things don’t happen in future moves. If you’d like to discuss further, please feel free to reach out to us directly.
Kind regards
Conroy Removals

Rated 5 out of 5 stars

Conroys have been great

Conroys have been great, my second move with them and can’t fault the service. Fast and reliable. Thanks guys

December 11, 2025
Unprompted review
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Reply from Conroy Removals

Thanks for the great feedback and for your loyalty. We appreciate your business.
All the best in your new place.
Kind regards
Conroy Removals

Rated 5 out of 5 stars

Great service…

Ants and his team where great from the time they arrived at our Auckland home until they finished the offload in Mangawhai.
No issues in the pick up or the offload at both locations.
Will use them again in the next move.

December 10, 2025
Unprompted review
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Reply from Conroy Removals

Thank you for the wonderful review! We’re glad to hear Ants and the team provided great service from start to finish. We appreciate your support and look forward to helping with your next move.
Kind regards
Conroy Removals

Rated 5 out of 5 stars

The two lovely Conroy ladies

The two lovely Conroy ladies came in like a ray of sunshine. Nothing was an issue and they made the move for me stress free. Their great team work and communication skills made the very hard work they do look so efficient and effortless even on one of the hottest days we had. Their great work ethic all was on show when the charming boys came with the truck. The coordination involved was amazing and I think they were champions. They showed me kindness, patience and care which has made this huge move for me less painful. Also I must give thanks to Conroys from the very first contact to all of the communication updates etc. Looking forward to the day when I can have everything delivered once a home is purchased

December 9, 2025
Unprompted review
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Reply from Conroy Removals

Thank you so much for this lovely feedback. We’re delighted to hear our team made your move feel stress free, even in challenging conditions, and showed such care and kindness throughout. We truly appreciate your trust in Conroy's and look forward to helping again when you’re ready to have everything delivered to your new home.
Best wishes
Conroy Removals

Rated 5 out of 5 stars

Conroys removal team - friendly and efficient

Conroys removal team were awesome. The guys were friendly and super efficien. They arrived just prior to the booked time of which we were notified that they were on our way. We would highly recommend them and will be calling them for the next move.

December 9, 2025
Unprompted review
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Reply from Conroy Removals

Thank you for the great review! We’re glad to hear the team was friendly, efficient, and kept you well informed on the day. We really appreciate the recommendation and look forward to helping with your next move.
Kind regards
Conroy Removals

Rated 5 out of 5 stars

Our move from Kapiti to Papamoa was…

Our move from Kapiti to Papamoa was handled excellently by Conroy Removals. Good communication and great staff at both ends of the journey. Our stuff arrive in good condition. Would recommend and use again.

December 4, 2025
Unprompted review
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Reply from Conroy Removals

Thank you for your great review! We’re pleased to hear your move from Kapiti to Papamoa was handled smoothly, with good communication and care at both ends. We really appreciate the recommendation and would be happy to help again in the future.
Kind regards
Conroy Removals

Rated 5 out of 5 stars

Packers and movers went the extra mile…

Packers and movers went the extra mile to get our house packed before the uplift. Friendly staff and hardworking. Same for the staff delivering our container. Would recommend Conroys and use them again!

December 2, 2025
Unprompted review
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Reply from Conroy Removals

Thank you for the great feedback! We’re so pleased to hear our packing, uplift, and delivery teams went the extra mile and made the experience a positive one. We really appreciate the recommendation and look forward to helping you again in the future.
Kind regards
Conroy Removals

Rated 5 out of 5 stars

The best movers ever

Cullum, Oscar and Hopa were amazing. So calm, helpful, polite, cheerful. They were amazing. I was so stressed with same day settlement and they did everything they could to make things go as smooth as possible. So grateful I chose Conroys. Thanks so much!

December 5, 2025
Unprompted review
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Reply from Conroy Removals

Thank you so much for this lovely review! We’re thrilled to hear our crew helped ease the stress and made your moving day run smoothly. Thank you for choosing Conroy's and trusting us with your move.
Kind regards
Conroy Removals

Rated 5 out of 5 stars

Great service from a friendly team

Great service from a friendly, skilled team. The team from Tauranga were prompt and seemed to enjoy their work as they skillfully placed our belongings in a gigantic game of Tetrus.
After a week in storage we were pleased to receive our belonging in CHB by an equally pleasant crew. Impressed with the focus on re-use of boxes and the clean up afterwards.
Thanks team, I wouldn’t hesitate to recommend Conroy.

November 7, 2025
Unprompted review
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Reply from Conroy Removals

Thank you for your great review! We’re thrilled to hear our teams made the move enjoyable. We really appreciate the recommendation and your support.
Kind regards
Conroy Removals

Rated 5 out of 5 stars

Excellent service and a great price

Excellent service and a great price. Very impressed with all aspects of undertaking our "mini shift" to the North Island. Quick responses and excellent service by all Conroy's staff, efficient pickup and delivery and all done in a timely manner. Very happy with the whole process and will definitely use again if the need arises.

December 1, 2025
Unprompted review
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Reply from Conroy Removals

Thank you for the fantastic review! We’re delighted to hear you were impressed with the service, value, and efficiency of your move. It’s great to know the team made your mini shift to the North Island smooth and timely.
Kind regards
Conroy Removals

Rated 4 out of 5 stars

Very Happy with Conroy

Very Happy with Conroy. The guys did a very good job loading our furniture etc, they did more than expected.
The delivery date was put back a day but we understand that was out of Conroys hands, the ferries got delayed due to rough weather. We got delayed too.
They delivered early, friendly staff, the container was unloaded fast.
I would definitely recommend and use them again.

December 9, 2025
Unprompted review
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Reply from Conroy Removals

Thank you for your lovely feedback. We’re so pleased to hear the team went above and beyond and that delivery went smoothly despite the weather delays. We really appreciate your understanding, recommendation, and support.
Kind regards
Conroy Removals

Rated 5 out of 5 stars

Service was outstanding

Service was outstanding.
From start to finish Conroys was professional and efficient!!
Guys on moving day we're awesome took care with furniture and we're happy to rearrange as needed.

Highly recommended 👌!!!

December 8, 2025
Unprompted review
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Reply from Conroy Removals

Thank you so much for the great review! We’re thrilled to hear the team delivered professional and efficient service and took good care of your furniture on moving day. We really appreciate the recommendation and your support.
Kind regards
Conroy Removals

Rated 4 out of 5 stars

Friendly efficient movers

They couldn't confirm the start time till the day before, bit stressful with moving house. But able to get started early (8am). The two movers were amazing so efficient and friendly. Only charged for the moving time not in between (waiting for settlement). Great team, great service. Would recommend to anyone.

December 4, 2025
Unprompted review
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Reply from Conroy Removals

Thank you for your honest feedback and recommendation. We understand how stressful it can be waiting for confirmation on moving day and appreciate your patience. We’re so pleased our team could start early, work efficiently, and make the experience a positive one overall. Thanks again for choosing us!
Kind regards
Conroy Removals

Rated 2 out of 5 stars

A very mixed experience!

I had originally made a booking (months in advance) for a specific pickup date in the morning in Palmerston North.
I received a text 2 days prior advising me it would now be an afternoon pickup.
I phoned the number asking for a more specific time (as I had an inter-islander ferry to catch) and was told "mid to late afternoon".
No one contacted me the day of pickup and every time I phoned the number there was no answer.
After many calls to different Conroy offices, I was finally given the Operations Manager's number who sent a special truck to collect my possessions at 6.30pm.
This was done after he sensed my immense frustration!
Thankfully, the delivery process at the other end went far more smoothly and the Nelson branch were professional, on time, easy to contact and very helpful.

November 24, 2025
Unprompted review
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Reply from Conroy Removals

Hi there, thank you for your feedback. We’re really sorry for the communication issues and the stress this caused around your pickup timing — that’s not the experience we want for our customers. We’re glad our Operations Manager was able to step in and get things back on track, and it’s great to hear the Nelson team delivered a smooth and professional service at the other end. We appreciate you taking the time to share your experience.
Kind regards
Conroy Removals

Rated 4 out of 5 stars

Good communication, overall the move went smoothly

Communication was very good and the truck turned up on time. Overall the move went smoothly. Packing and bubble wrapping was done ourselves but we transferred most of the breakable crockery and glassware ourselves to avoid any breakages by the movers. Only one item taken by Conroy, which was very heavy, had a chip on the corner. I noticed the youngest (most inexperienced) of the team was sometimes trying to carry too much or go too fast, and the top box toppled over. Luckily nothing breakable was in it.

December 5, 2025
Unprompted review
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Reply from Conroy Removals

Thanks for your feedback. We’re glad to hear the communication was clear and that your move went smoothly overall. We’re sorry about the small chip to your heavy item, and we appreciate you sharing your observations about the team, this helps us continue improving our training and processes. Thank you again for moving with Conroy!
Kind regards
Conroy Removals

Rated 5 out of 5 stars

Best bunch of people!

From the team handling our storage and bookings to the amazing people who delivered our home from Napier to Auckland, we were thoroughly impressed! The guys who offloaded were absolutely fantastic, friendly, careful, FUNNY, and incredibly strong. Not one negative!!! Impressed all round!! Would only use Conroy!

December 5, 2025
Unprompted review
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Reply from Conroy Removals

Thank you so much for this awesome feedback!
We’re thrilled to hear the team made your move such a positive experience. The Napier and Auckland crews will be wrapped to know they impressed on all fronts. Thanks for choosing Conroy, and we’d be delighted to help you again anytime!
Kind regards
Conroy Removals

Rated 4 out of 5 stars

Great efficient service

Great efficient service. (From main staff member)

One recommendation is that it might be time to find your main guy some permanent workers… not ones that just clock out and sit down half way through delivery because it’s too hard! This just adds unnecessary pressure onto your permanent staff member who is already working extremely hard!

December 5, 2025
Unprompted review
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Reply from Conroy Removals

Hi Tash
Thanks for your review and for highlighting the great service from our team.
We really appreciate your honesty and your recommendation. Feedback like this helps us identify where we can better support our staff and continue improving our service.
Kind regards
Conroy Removals

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