Consogame Reviews 

2,437
TrustScore 2.5 out of 5

2.3

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Review summary

Created with AI, based on recent reviews

Considering 172 reviews, most reviewers were unhappy with their experience overall. Many customers found the website misleading, as they expected to purchase game codes but instead received access to accounts, which some reported led to console bans or loss of access. Reviewers frequently encountered issues with refunds, reporting that requests were often ignored, delayed for extended periods, or outright refused, even for unactivated products. However, some customers also noted positive experiences with customer service, praising quick response times, helpful assistance, and effective problem resolution. Conversely, a small portion of people felt customer service was unresponsive, provided vague excuses, or ignored their inquiries, leading to frustration.

What people talk about most

Product

Users describe negative interactions with product, primarily due to not receiving legitimate game codes as... See more

Refund

Customers consistently note negative experiences with refund, with many reporting that their requests were... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with many praising the quick, helpful, and... See more

Website

Customers had negative experiences with the website, with many reviewers expressing strong dissatisfaction... See more

Response time

Clients share ambiguous opinions on response time, with many reviewers praising the quick and helpful... See more

Reviews shaping this summary

Rated 1 out of 5 stars

SCAM! AVOID! Their website is intentionally misleading they strongly intimate you WILL BE downloading the game in YOUR account but what they do is they give you access to someone else’s account to d... See more

Rated 1 out of 5 stars

Do Not order under any circumstances. worst company ever they use stolen accounts, crappy service, never on time always days before receiving anything. scam is putting this site lightly avoid at... See more

Rated 1 out of 5 stars

Very disappointing experience. I ordered a Nintendo Switch game and was promised delivery within 48 hours. The product was never delivered, even after the stated time passed. Customer support was e... See more

Rated 1 out of 5 stars

Absolutely awful experience. Consogame straight-up scammed me and got my Nintendo Switch banned. After paying for their service, my console became unusable. What’s even worse is that it appears they p... See more


2.3

Poor

TrustScore 2.5 out of 5

2K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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2.3

All reviews

(2,437)

222 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Absolutely scammers

Absolutely scammers. It's been over 30 business days since they "issued" a refund and nothing, they have been answering my messages up until then. I hope they are happy with what they are doing to people.
AVOID❗️❗️❗️❗️❗️❗️❗️❗️❗️❗️❗️❗️

August 2, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing customer service

Reliable fixed my problem quickly! They answered very fast, and were easy to talk to I pretty much got my issue solved instantly plus the prices are Great. Absolute Cinema!

September 16, 2025
Unprompted review
Rated 1 out of 5 stars

Its a scam dont buy

Its a scam dont buy anything. You will get the account that will never work. When you contact the support they will advise you to be patient.
Instead they will be rude with you. If you ask so many questions

September 9, 2025
Unprompted review
Rated 1 out of 5 stars

My son wanted a game for his Nintendo…

My son wanted a game for his Nintendo and seeing a decent price for the game we paid upfront. Then the games began, as we buying a code it never arrived. Their so called customer service is just repeating the same thing. My advice AVOID AT ALL COSTS. IN MY EXPERIENCE JUST LIKE IT'S NAME 'CONS'-O-GAME.

August 1, 2025
Unprompted review
Rated 1 out of 5 stars

Tried to cancel my order

Tried to cancel my order, before it has been delivered. Bearing in mind, they say its an instant delivery, it can take up to 48 hours. Almost 24 hours in i asked for the purchase to be cancelled. They refused.

September 3, 2025
Unprompted review
Rated 4 out of 5 stars

GTA for ps5

I bought the gta for ps5, although it took way more than 1 hour to arrive (little over 24hours), was a bit skeptical after seeing reviews on here, but I did receive the account, which was then used to "transfer" the game to my own PSN account. Customer service replies within 5 minutes and was very helpful. Cheap prices as well(£7.50 instead of £20)

September 1, 2025
Unprompted review
Rated 5 out of 5 stars

Great Value

I've bought software from Consogame for a few years now. Great value every time. The couple of problems I've had over that time were sorted in minutes.

August 31, 2025
Unprompted review
Rated 1 out of 5 stars

DO NOT USE

So against better judgement i ordered a game here (Smash bros). Nowhere on the page does it say they are selling me an account to access the game.
Delivery took a full day only for me to then find that they did sell me an account.
I have requested a refund but i doubt this will materialise so i will raise it with my bank.
Please do not buy from here, selling games via account is a breach in terms of service of most game managers (nintendo,epic,steam) and can result in bricking and account bans so be warned.

August 30, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing support

I had no problems Getting the Key but had troubles activating. The support guy Alex was very welcoming and helped me very fast. It was very nice to have the support help me this effective.

August 27, 2025
Unprompted review
Rated 1 out of 5 stars

This is a scam company

This is a scam company. DO NOT purchase from them. I ordered a game with immediate delivery (email code) which didn't arrive. I asked for a refund and they said no as it was less than 48 hrs and they would refund after 48 hrs of no delivery. After 48hrs I requested the refund and they refused saying that the order was being processed (it was an email with a code - which after another 12 hours hasn't arrived). I'm pursuing a refund through my bank. Again, DO NOT use this company. Complete scammers.

August 25, 2025
Unprompted review
Rated 1 out of 5 stars

Total scam

Total scam. You do not own the game and only made aware once purchased and followed the steps to install. Surely this is illegal and infringes on copyrights. Avoid at all costs

August 20, 2025
Unprompted review
Rated 1 out of 5 stars

SCAM - Do not buy

Avoid this site at all costs. Consogames.com advertises “instant delivery”, yet my order took over 40 hours to arrive. Instead of a legitimate game licence, I was given a pre-loaded Nintendo account, which was never made clear before purchase.

When I raised these issues, they repeatedly refused a refund, hiding behind their “policy” instead of acknowledging the fact that the product was misrepresented. I never used or activated the account, but they still dismissed my complaint.

This business is misleading, dishonest, and shows zero respect for its customers. I’ve kept full records and will be sharing them with Nintendo, their hosting provider, and consumer protection authorities. Don’t waste your time or money with Consogames.com.

I have kept full records of my correspondence and screenshots of their listings, which I am also sharing with Nintendo’s Anti-Piracy team, their hosting provider, and consumer protection authorities.

August 16, 2025
Unprompted review
Rated 1 out of 5 stars

SCAM AVOID!

SCAM AVOID!! This company infringes copyright status and only provides a link to someone else’s account!! YOU WILL NEVER OWN THE GAME AND IS A DATA PROTECTION LEAK. Chasing refund - I have screenshots of all communications to report. 0 STAR IF POSSIBLE

July 15, 2025
Unprompted review

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