Consols Oils Reviews 

238
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

We have used Consol Oils for a few years now and the ordering process is clear from the quote to the delivery. I have found their pricing to be competitive and fair. The service from the delivery team... See more

Rated 5 out of 5 stars

First time I used this service and was out when oil was delivered. Tank was found and filled without issue which was mildly impressive. Everything happened as expected and the price was competitive.... See more

Rated 5 out of 5 stars

A very nice company to deal with - I have used Consols Oils for many years now and have always had good service from them. I like the relatively new online order set up as it enables me to order any... See more

Rated 1 out of 5 stars

I will never use consols ever again! Ordered oil, had our money taken, waited a rediculous amount of weeks, no correspondence, fobbed off with excuses, in this time we actually ran out of oil, which... See more

Company details

  1. Fuel Supplier

Information provided by various external sources

We cater for both commercial and domestic fuel oil supplies, difficult access deliveries and narrow Cornish roads are no problem for our fleet of mini tankers. We also supply Road Diesel, Red Diesel (Gas Oil) and Kerosene fuels from our depot in St Day.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

238 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 83% of negative reviews

Typically replies within 1 week

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4.5

All reviews

(238)

38 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great experience all round.

Great service. Friendly staff. Needed small tanker with a couple of days notice and thankfully it happened, even though not promised. Plus, very competitive price. Saved the day. Thanks again.

April 27, 2023
Unprompted review
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Reply from Consols Oils

Hi Peter,

It’s very kind of you to take the time and give us feedback.

I’m glad to hear of your positive experience with us and I will pass the message onto the rest of the team.

All the best from us.

Kind regards,
Andy

Rated 5 out of 5 stars

helpful driver…

Received telephone call the day before and the driver actually unlocked the tank for and replaced the key as I have broken my wrist and needed help. I have had this driver many times before and he always helpful and very pleasant.

March 21, 2023
Consols Oils logo

Reply from Consols Oils

Hi Sandra,

It’s very kind of you to take the time and give us feedback.

I’m glad to hear of your positive experience with us and I will pass the message onto the rest of the team.

All the best from us.

Kind regards,
Andy

Rated 5 out of 5 stars

Great customer service beyond expectation

Generally great customer service a phone call to arrange/ discuss my delivery due to ongoing building work along with a call before delivery. Very helpful and a great price.

March 17, 2023
Consols Oils logo

Reply from Consols Oils

Hi Amy,

It’s very kind of you to take the time and give us feedback.

I’m glad to hear of your positive experience with us and I will pass the message onto the rest of the team.

All the best from us.

Kind regards,
Andy

Rated 5 out of 5 stars

Ordering was easy.

Ordering was easy.
Delivered when you said you would.
Quiet delivery, i didnt even know that you has been until i checked the tank.

March 14, 2023
Rated 2 out of 5 stars

Late delivery

We paid a higher price to get the oil delivered quicker. It was 5 days over last estimated date. Very disappointed

February 10, 2023
Rated 3 out of 5 stars

Excellent from start to finish then...

Great price (better than the others in this climate); great delivery guy; & delivery arrived as promised & efficiently. Thank you!
I sadly had to bring my 5 star review down to 3 stars as I have since had a reminder to pay from the finance company (even though I already paid via the website on the day I ordered). I can't understand why there aren't better systems in place to stop this from happening. If I ran a business as large as this I would definitely be 100% certain that I would insist that there were clear & immediate communication strategies between both companies; otherwise I wouldn't use a finance company in the first place.

December 12, 2022
Rated 4 out of 5 stars

No delivery print out

Delivered on time, clean and tidy, and a good price. With other companies there’s a print out from the delivery showing exactly how much was delivered, but I didn’t get that, so no way of checking the exact amount delivered.

December 16, 2022

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