consortium.co.uk Reviews 12,614

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 982 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast and efficient delivery service, often noting that items arrive quicker than expected and are well-packaged. Many people are happy with the product quality and the wide selection of goods available, including hard-to-find items and the latest drops. The pricing is consistently highlighted as excellent, with many reviewers finding great deals and significant savings compared to other retailers. The overall service is described as seamless and brilliant, with a user-friendly website and good communication. However, some customers experienced issues with their orders, including delayed processing or items not arriving, leading to frustration and the need to cancel. A few people also mentioned slow responses from customer support when seeking updates on their orders. Additionally, some reviewers were not happy with the return process, citing costs for returns and issues with product durability, such as trainers falling apart or boots losing their waterproof quality after a short period.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers consistently praising the speed... See more

Product

Customers consistently note positive experiences with product, often praising items as described, of good... See more

Service

Reviewers mention positive feedback about service, often highlighting quick, easy, and efficient experiences.... See more

Price

Users describe positive interactions with price, frequently highlighting great deals and significant savings... See more

Order

People report ambiguous experiences with order, with some finding the ordering process easy and receiving... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had a discount code that made a Goldwin jacket I wanted cheaper than competitors so I bought from here. Items was as described and good delivery. As with many mens online stores, they offer th... See more

Rated 5 out of 5 stars

I was looking for a specific pair of trainers and they had the best price. I didn't know this seller before but reviews were good. Using the website and payment was straightforward. Delivery was very... See more

Rated 5 out of 5 stars

Seamless transaction and very fast delivery. Got Adidas campus in a colour no longer showing on Adidas own website, perhaps recently stopped that colour or currently out of stock. Delighted

Rated 5 out of 5 stars

I bought the Blundstone women’s clogs 2421 size 3 and they delivered promptly. I have had an operation on my back, admittedly nearly 20 years ago. I still need to be careful about my footwear. Bl... See more


Company details

  1. Shoe Store
  2. Clothing Store
  3. Fashion Accessories Store
  4. Home Goods Store
  5. Skateboard Shop
  6. Streetwear Store

Written by the company

Consortium was established in 1993 on the UK's south coast in Bournemouth. Defying industry norms from the jump we opened as an independently owned skate, sneaker and streetwear store offering an unconventional brand mix that took cues from the things we loved rather than the trends we saw. This deep-rooted personal approach to retail created a space that truly lived - as we grew, it grew too. Over 30 years of organic evolution and unparalleled cross-category disruption has positioned us as industry mainstays, we champion brands and product that reflects the subversive, free-thinking spirit Consortium was built upon from the beginning. Our heritage and contemporary categories coexist seamlessly creating a diverse and peaceful ecosystem that spans womenswear; independent publishing; skateboarding; technical apparel; limited sneaker releases and coastal outdoors lifestyle among many other inhabitants. In a world full of uninspired high streets, corporate ownership and “copy-and-paste” identities Consortium holds true, forever fighting the good fight, forever independent… Consortium is a trading name of 7 Ply Ltd, UK company registration number 06595005.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

13K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 28% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 1 out of 5 stars

Returns

I returned trainers i got for my partner the style were ill fitting too her feet and I haven't been refunded yet

May 14, 2026
Rated 1 out of 5 stars

I ordered some trainers that we have…

I ordered some trainers that we have not received and now this company are ignoring us. This matter has been going on since the beginning of March. I would not recommend buying from this company. Still not heard anything back after sending several emails.

May 18, 2026
Unprompted review
Rated 1 out of 5 stars

Faulty item and terrible customer service

Solomon’s broke after less than 6 months - customer service repeatedly ignored/dismissed me. They said they’d raise it with manufacturer and never did. I had to chase multiple times and didn’t receive an apology for the inconvenience. I never usually leave reviews - but this is one to avoid.

May 15, 2026
Unprompted review
Rated 5 out of 5 stars

Issue with delivery resolved swiftly and with care

My experience with Consortium customer service has been great. I ordered some shoes and I annoyingly missed out part of my address and my item was returned to them. Amber who was dealing with my issue, responded quickly and offered to resend my item (with no extra charge for redelivery). They responded to my every email, and made sure I was kept up to date with the return and delivery.

Their service was excellent and I highly recommend purchasing your items from here, over any bigger conglomerate retailer who wouldn’t do the same.

May 14, 2026
Unprompted review
Rated 5 out of 5 stars

GH Bass

Received order as per tracking, within three working days. Pleased with shoes and price at least £50 below R.R.P

May 6, 2026
Rated 5 out of 5 stars

I bought the Blundstone women’s clogs …

I bought the Blundstone women’s clogs 2421 size 3 and they delivered promptly.
I have had an operation on my back, admittedly nearly 20 years ago. I still need to be careful about my footwear. Blundstone boots are my go-to.
I wanted sandals but super supportive ones so ordered Blundstone mules.
They are even better than the boots in terms of support and comfort. Absolutely outstanding footwear.

May 9, 2026
Unprompted review
Rated 3 out of 5 stars

The outer packaging for the shoe box…

The outer packaging for the shoe box was poor n easily crushed. So when I received parcel it was crushed and torn open in one corner. Naturally the shoe box was similarly crushed. Luckily the shoes were not damaged. The parcel was probably torn opened either in UK or Malaysia for checking purposes I supposed. I have bought shoes from UK n the parcel arrived fully intact n undamaged. I hope u guys can use a better outer box for delivery purposes.

April 29, 2026
Rated 5 out of 5 stars

Thanks for my lovely new shoes

Thanks for my lovely new shoes, absolutely love them, they arrived in perfect condition as expected, no issues with the order, delivery or purchase, Happy Customer with even happier feet 🙂👍🏼 Thank You

April 9, 2026

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