CONSUMER GAS LIMITED Reviews 

122
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

As always an excellent service. The engineer explained fairly the options to repair our rather old boiler, the repair was a success saving buy a new boiler. Very reasonable price and work very effic... See more

Rated 5 out of 5 stars

Consumer Gas were recommended by family & friends & I’m so glad I used them. Professional work delivered by Chris & Paul who take a genuine pride in their work & care about their customers too.... See more

Rated 5 out of 5 stars

Consumer Gas are brilliant. They can always be relied on to respond quickly and efficiently. In this case my heating and hot water failed. I spoke to a lovely lady, who organised a very prompt visit f... See more

Rated 5 out of 5 stars

This was the first time I used this company to service our boiler. Russell arrived on time, he was very professional and got on with the job immediately. Their prices were very reasonable. Based on t... See more

Company details

  1. Gas Installation Service
  2. Gas Engineer
  3. Heating Contractor
  4. Boiler and Heating Service

Written by the company

Consumer Gas LTD are a local company with over 25 years trading and supporting the local area. We offer a range of services including installation, servicing and repairs. We also specialise in offering contract maintenance plans to suit a wide range of requirements. From just boiler cover to full system packages.


Contact info

4.9

Excellent

TrustScore 5 out of 5

122 reviews

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4.9

All reviews

(122)

7 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent Customer Service!

It is so nice to find a company that offers great, honest, friendly and reliable customer service. We was so pleased with Russel's work that he carried out on our annual service on our boiler last year, we had no hesitation in booking our service with him again. From start to finish he put us at ease and explained everything he was doing and felt completely re-assured and confident in his work. I would have no hesitation in recommending Consumer Gas to anyone.

September 30, 2020
Unprompted review
Rated 5 out of 5 stars

As a replacement boiler was required

As a replacement boiler was required, providers were approached for quotes. Chris promptly arrived and immediately his professional manner made me feel comfortable and confident with what he was saying. He even pickup an obvious issue which others had missed. The installation it was carried out professionally, promptly and without any issues. I would have no hesitation in recommend them.

August 4, 2020
Unprompted review
Rated 5 out of 5 stars

Boiler service & radiator fitting

This is the second job I have had Done by Consumer Gas. Their work is second to none, customer service is amazing and the whole experience from enquiry to quotation to job completion is seamless. Chris & Russel were a pleasure to deal with. I can’t recommend these guys enough.

July 17, 2020
Unprompted review
Rated 5 out of 5 stars

Absolutely great service

Absolutely great! I telephoned early afternoon as the boiler had stopped working. Russell arrived promptly did a great job and fully explained what was wrong and gave recommendations for replacement (as the boiler is getting on a bit!). Highly recommended 5 Star Company and so very helpful. Wonderful to find this in this day and age. Thanks so much

February 26, 2020
Unprompted review
Rated 5 out of 5 stars

Good service

Contacted Consumer Gas after my boiler broke down unexpectedly. They came out first thing the next day. Fixed the boiler there and then at a very good price. Chris explained everything, showing me the issue clearly and gave me all the costs up front so that I could make an informed decision.

Chris was very friendly, well informed and left the space clean and tidy. I will definitely use Consumer Gas again.

January 29, 2020
Unprompted review
Rated 5 out of 5 stars

New boiler

A great company used them for the second time to install a new boiler and once again excellent service very tidy very polite couldn't ask for anything better and we will continue to use them in the future. Thank you so much.

January 28, 2020
Unprompted review
Rated 5 out of 5 stars

Thanks to Consumer Gas - Chris, Russ and Paul

Consumer Gas fitted our ‘Combi’ boiler about 14 years ago and have since serviced and maintained it, on contract. On the rare occasions we have required a ‘call out’ they have always responded without delay and swiftly resolved the situation.

A couple of weeks ago, when it became clear that we needed to consider replacing the boiler before the onset of winter, we asked Chris to advise, guide and quote on the available options. He was very well informed, helpful and thorough, taking his time to answer our many queries.

We received a written quote by email the same day and he and Paul completed the installation this week. They were very professional and completed the work the same day. Chris and Russ returned the following morning to set up and explain the intricacies of the ‘Nest’ Thermostat - they were very patient with a couple of ‘old timers’ coming to terms with modern technology !!

Ian & Sheila

October 18, 2019
Unprompted review
Rated 5 out of 5 stars

Having never had a new boiler installed…

Having never had a new boiler installed before I set about getting a number of quotes. Having had three visits by engineers I decided to use Consumer Gas. Chris spent over an hour with me explaining everything, going through various options. He explained pros and cons of various boiler types and provided all the information I could ask for. We discussed having a power flush - because a previous company had suggested it was required. Chris explained that it would probably cause more issues that it solves and suggested we wait and see what the state of my water was like before committing to have a clean out. This not only saved me time but also money. The other engineers that visited my house spent less than 10 minutes with me and explained very little. I chose Consumer Gas to fit my new boiler. Chris turned up on time and expertly fitted the boiler. He was meticulous in ensuring that everything was working correctly, fully tested everything and cleaned up what little mess he made before leaving.

While Consumer Gas were not the cheapest quote I had received, I chose them be cause they filled me with confidence that they were the right people for the job. I was not disappointed. Excellent work Consumer Gas, thank you.

July 10, 2019
Unprompted review
CONSUMER GAS LIMITED logo

Reply from CONSUMER GAS LIMITED

Thank you very much for your kind and thoughtful comments Mr Rickett.

Rated 5 out of 5 stars

We had our new boiler fitted by…

We had our new boiler fitted by consuner gas and the guys have done a fantastic job and neat and tidy one at that. Can't recommend them enough and will be definatly using them in the future, very professional and great to deal with and the pricing is great

May 1, 2019
Unprompted review
CONSUMER GAS LIMITED logo

Reply from CONSUMER GAS LIMITED

Thank you for this review Danny, we look forward to working for you again in the future!

Rated 5 out of 5 stars

Excellent service as ever

Excellent service as ever. We’ve been using Consumer Gas for years and have never had anything but exceptional service. The fitting of a new boiler yesterday matched all previous experience

April 30, 2019
Unprompted review
CONSUMER GAS LIMITED logo

Reply from CONSUMER GAS LIMITED

Thanks for the review Mr Stringer, its great you could take the time to leave us a review and really helps us show people what we are all about. :)

Rated 5 out of 5 stars

Very Professional

We have been using Consumer Gas for a number of years. They installed our previous boiler and Chris came today to replace it after many years of great service. Everything wears out eventually.
We also have our boiler servicing done by them as well.
I would never use anyone else. They are so professional and friendly. They are very knowledgable and explain everything so thoroughly.
Their prices are very competitive and even took all away the old boiler and all the other stuff away leaving me with a sparkly new boiler. Very pleased. As always

February 4, 2019
Unprompted review
CONSUMER GAS LIMITED logo

Reply from CONSUMER GAS LIMITED

We really appreciate the review Karen, thank you.

Rated 5 out of 5 stars

Professional Service!

Called them with a tired old boiler that needed replacing. Russell suggested a new one to suit my needs, all work done efficiently and with no hassle. Great Job very happy with the result.

January 16, 2019
Unprompted review
CONSUMER GAS LIMITED logo

Reply from CONSUMER GAS LIMITED

Thank you Paul, see you next year for your annual service.

Rated 5 out of 5 stars

Our New boiler installation

Chris and Paul started the job by overlaying all carpets with dust cloths and explaining what they were going to do. They worked swiftly to remove the old boiler and set up the new condensing boiler in its place. Very soon we were hearing the water rushing round the radiators and they checked out the whole system. The previous week a solution was added to the system to clear the pipes and radiators when they were drained down for this new boiler, Chris and Paul were very professional in their approach. We had a historic problem with a couple of the radiators and although there was a big improvement with them we arranged to have some remedial work done.Chris talked it through with us and we decided to change some of the pipe work which was micro bore to improve the flow to these radiators. We are very pleased to say it proved very succesful, we highly recommend Consumer Gas and the team.

November 28, 2018
Unprompted review
CONSUMER GAS LIMITED logo

Reply from CONSUMER GAS LIMITED

Great to here Chris and Paul did such a good job and left a happy customer, thank you for taking the time to leave us a review.

Rated 5 out of 5 stars

Fabulous service

Fabulous service, honest, reliable and competitive. Been using them for 4 years and recommended to elderly mother in law and other family and friends.

November 22, 2018
Unprompted review
CONSUMER GAS LIMITED logo

Reply from CONSUMER GAS LIMITED

It always makes us happy when we hear people are recommending us to family and friends, thank you for leaving this review Helen and we look forward to working for you again in the future.

Rated 5 out of 5 stars

Chris from Consumer Gas is a friendly…

Chris from Consumer Gas is a friendly and knowledgeable technician who has given me great service whenever Iv'e called him out. Yesterday he did my boiler annual inspection, it was competitively priced and he gave me clear and honest advice. I no hesitation in recommending this company to anyone who needs gas services.

November 16, 2018
Unprompted review
CONSUMER GAS LIMITED logo

Reply from CONSUMER GAS LIMITED

Thank you Mr Bailey, Fantastic of you to spend time leaving us a great review. :)

Rated 5 out of 5 stars

Excellent Service

Chris at consumer gas has been looking after our boiler over the last number of years and has been brilliant. On time, tidy, friendly and honest, with clear advice and recommendations. I wouldn't hesitate to recommend.

November 14, 2018
Unprompted review
CONSUMER GAS LIMITED logo

Reply from CONSUMER GAS LIMITED

Thank you Conor, we always try to keep customers as happy as possible and it sounds like we did with you. Thanks again for leaving us such a great review.

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