CONSUMER GAS LIMITED Reviews 

122
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

As always an excellent service. The engineer explained fairly the options to repair our rather old boiler, the repair was a success saving buy a new boiler. Very reasonable price and work very effic... See more

Rated 5 out of 5 stars

Consumer Gas were recommended by family & friends & I’m so glad I used them. Professional work delivered by Chris & Paul who take a genuine pride in their work & care about their customers too.... See more

Rated 5 out of 5 stars

Consumer Gas are brilliant. They can always be relied on to respond quickly and efficiently. In this case my heating and hot water failed. I spoke to a lovely lady, who organised a very prompt visit f... See more

Rated 5 out of 5 stars

This was the first time I used this company to service our boiler. Russell arrived on time, he was very professional and got on with the job immediately. Their prices were very reasonable. Based on t... See more

Company details

  1. Gas Installation Service
  2. Gas Engineer
  3. Heating Contractor
  4. Boiler and Heating Service

Written by the company

Consumer Gas LTD are a local company with over 25 years trading and supporting the local area. We offer a range of services including installation, servicing and repairs. We also specialise in offering contract maintenance plans to suit a wide range of requirements. From just boiler cover to full system packages.


Contact info

4.9

Excellent

TrustScore 5 out of 5

122 reviews

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4.9

All reviews

(122)

7 reviews in the last 12 months

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Rated 5 out of 5 stars

Serviced my boiler

Serviced my boiler, really competitive price. The lads were helpful and gave me great advice. Fantastic job and would highly recommend. Thankyou Consumer Gas!

October 12, 2018
Unprompted review
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Reply from CONSUMER GAS LIMITED

Thank you Harry, pleased we could be of service

Rated 5 out of 5 stars

5 * Service from Consumer Gas Ltd.

Always use Consumer Gas for my Annual Boiler and Heating system service. Efficient, friendly and excellent value for money! We returned from holiday recently and the heating wouldn't come on, a phone call to Consumer Gas, some suggestions and hey presto we're up and working! Can't recommend them highly enough! 5 * service! 😀

October 10, 2018
Unprompted review
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Reply from CONSUMER GAS LIMITED

Aww thank you Mr Parker-Jones, really glad you could take the time to review us on trustpilot

Rated 5 out of 5 stars

Excellent and reliable service.

Excellent and reliable service over many years of being with them. Their service contracts cover more than most and are very competitively priced.

October 10, 2018
Unprompted review
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Reply from CONSUMER GAS LIMITED

Thank you Mrs King! Very kind to leave us a review.

Rated 5 out of 5 stars

FAST AND EFFICIENT . I have used Consumer Gas for the last three…

Used Consumer Gas for the last three years for Installations (2) in my rental houses, all servicing on 3 other family properties and any callout repairs that have been required. Louise at the end of the phone is polite, efficient and when asked about a problem gets back to you as she promised. The staff are all friendly and appointments kept on time the charges are very reasonable and value for money,
They

October 10, 2018
Unprompted review
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Reply from CONSUMER GAS LIMITED

Thank you so much for the review Grace, it means a lot to us.

Rated 5 out of 5 stars

By far the best customer service I have…

By far the best customer service I have received for a long time. The girls in the office are efficient and very polite and arranged Russ to come out ASAP. Russ was brilliant at assessing the fault and dealing with it, didn't try and sell me anything I didn't need, unlike other major companies. He was honest with me about the condition of my boiler and all the available options I will be using consumer gas when it comes to changing it. he even tidied up after himself. Top class company.

October 10, 2018
Unprompted review
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Reply from CONSUMER GAS LIMITED

Thank you Hayley see you for your annual service soon!

Rated 5 out of 5 stars

We have had Consumer gas now for six…

We have had Consumer gas now for six years . Our boiler is serviced every year without fail ,they contact you in advance and always make the appointment to suit you .
When we did have problems with our boiler their response was outstanding ,
To anyone who is looking value for money and efficient service also very friendly staff this is the company for you
Highly recomended

October 9, 2018
Unprompted review
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Reply from CONSUMER GAS LIMITED

Its really kind of you to leave this review for us Mrs Nesbitt, it helps us out no end

Rated 5 out of 5 stars

Excellent

We can't rate Consumer Gas highly enough. Their work is clean and tidy, they arrive when they say they will and nothing is too much trouble. They looked after our very old boiler for years and when we had a brand new one installed last year the work was of a very high standard, and carried out quickly and efficiently. Would highly recommend them to anybody.

October 9, 2018
Unprompted review
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Reply from CONSUMER GAS LIMITED

Thank you for your review Mrs Young, we really appreciate you taking the time to add it

Rated 5 out of 5 stars

I have been with Consumer Gas a long…

I have been with Consumer Gas a long time,
I had a New boiler installed by them, efficient and clean experienced engineers.
Regularly serviced each year.
Would recommend.

October 9, 2018
Unprompted review
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Reply from CONSUMER GAS LIMITED

Thanks a million for the review Jean, it really helps us out a lot!

Rated 5 out of 5 stars

Polite and helpful service

Polite and helpful service! Would recommend to anyone looking for that extra care! Felt I was in good hands straight from the start.

October 9, 2018
Unprompted review
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Reply from CONSUMER GAS LIMITED

Thank you Mr Matthews for you lovely words

Rated 5 out of 5 stars

great guys , great workers

well we can say for the last 5 years they have done a great job , so could and will recommend them , great job very time

October 9, 2018
Unprompted review
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Reply from CONSUMER GAS LIMITED

It is really kind of you to take the time to write us a great review Mr Cohen

Rated 5 out of 5 stars

When asked for the name of a good…

When asked for the name of a good plumbing /central heating firm I always recommend Consumer Gas. Martin first visited our home when we moved to Newport over 20 years ago and from the start he offered a professional quality service..friendly and helpful .

They are reliable and completely trustworthy with a reputation for quality work always...definitely recommend.

October 9, 2018
Unprompted review
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Reply from CONSUMER GAS LIMITED

Thank you for the review Mr & Mrs Tomlinson, see you soon for your annual service

Rated 4 out of 5 stars

I've had several problems since I moved…

I've had several problems since I moved in 4 years ago and apart from the usual niggles of having to speak to robots the service itself has been excellent. No company is 100% perfect but wish they'd put a proper manned phone system in. When I had an ongoing problem I could never speak to my overseer as he did not have an incoming telephone number or email address which is ridiculous. I had to send an email to the mainframe and wait while it got filtered through and then the guy would phone me, very frustrating. The Gas company can definitely afford to put a proper system in so how about it?

October 9, 2018
Unprompted review
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Reply from CONSUMER GAS LIMITED

Hello Mrs Monro, I'm really sorry to hear you are not 100% happy with the service we provided, however we always endeavour to improve our service all the time. It was lovely to be able to chat about your family and find out some really interesting information.
I hope you can accept our apology if you are not completely satisfied with us.

Rated 5 out of 5 stars

Highly professional

Highly professional, skilled engineers with excellent, responsive office support. We have used Consumer Gas for many years and have never been disappointed. We have had several boiler services, 2 boilers fitted & plumbing repairs. Both Chris and Russell are extremely helpful, pleasant and good at what they do.

October 9, 2018
Unprompted review
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Reply from CONSUMER GAS LIMITED

Thank you for your kind review Diana, we really appreciate it.

Rated 5 out of 5 stars

Guys worked flat out and very…

Guys worked flat out and very consciously. Great workmanship and friendly (when not busy)
Nice company great service

October 9, 2018
Unprompted review
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Reply from CONSUMER GAS LIMITED

Thank you Mr Long, we are really glad you are happy with our service.

Rated 5 out of 5 stars

Fantastic service from the team at…

Fantastic service from the team at Consumer Gas Ltd. Always knowledgeable, reliable and friendly - from the office staff to the engineers. Would definitely recommend to friends and family.
Great service! Thank you.

October 9, 2018
Unprompted review
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Reply from CONSUMER GAS LIMITED

Thanks Mrs Perkins, Really glad you are happy with our service! :)

Rated 5 out of 5 stars

Excellent Service and Company..

I had Chris from Consumer Gas install my Worcester Bosch Greenstar boiler several years ago. This was done to an excellent standard, this was confirmed by a Worcester Bosch engineer during a post installation visit... I would highly recommend Consumer Gas for a friendly, professional team for any of your boiler issues 10/10.....

October 9, 2018
Unprompted review
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Reply from CONSUMER GAS LIMITED

Thank you for this review Mr Jackson, it really helps us to get great reviews like this.

Rated 5 out of 5 stars

Good honest company.

Very happy with the service. The engineer is very polite & helpful, even calling Worcester Bosch for us to arrange for a replacement part on the warranty.

October 5, 2018
Unprompted review
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Reply from CONSUMER GAS LIMITED

Glad we could help out Mr Coles, if you need any further help just give us a call anytime.

Rated 5 out of 5 stars

Rung Consumer gas with a problem with…

Rung Consumer gas with a problem with my boiler they were very busy but got me seen too as quickly and as effieciently as they could. Got my boiler working again engineer was friendly very helpful wouldn't hesitate in recommending Consumer gas. I am even considering taking out one of their plans.

October 4, 2018
Unprompted review
CONSUMER GAS LIMITED logo

Reply from CONSUMER GAS LIMITED

Thanks so much for this kind review, we are happy we could help out

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