Consumonics Ltd. Reviews 

My OLED TV developed a screen issue, and I took it to Consumerism Ltd for repair. The service was extremely professional from start to finish. They quickly diagnosed the problem, explained everything clearly, and repaired the TV at a very competitive price. I was impressed by their knowledge, honesty, and excellent customer service throughout the process. My TV is now working perfectly again. I would definitely use them again and highly recommend Consumerism Ltd to anyone looking for reliable TV repair services.

On 8th May 2026, I submitted an enquiry about an issue I have with a LG OLED TV. It was not screen related. Their email states that on average they get back to enquirers within 24 hours. I am still waiting for a follow up 6 working days later.

I took my old Panasonic TV to them after it had been declared unfixable by a local Panasonic agent, who said the ‘power unit’ had gone and replacement parts were no longer available. The Consumonics engineer diagnosed the problem within 3 minutes using the remote control. He said it needed a new backlight, assured me it could be done and said he would investigate the cost and come back to me. They duly did within a day, giving me a quote and warning it would take a week to get the part and replace it. They also warned that it was ‘beyond economical repair’. I said go ahead and repair it not wanting a new, cheaper, lower quality TV. I was so pleased I took in my Marantz CD player when I picked up my TV, and got that back in working condition in 3 days. They will get all my electronic repairs in the future.

Amazing people fast and reliable service
Keep up the good work

Excellent service and when the total cost was going to exceed the cost of a new appliance, they found a solution by using 2nd hand part. Delivered back to my home and now working as new. Reinstalling was done with a smile and expertise. Thank you

On the face of it, the call out charge of £110 which is then put towards the cost of repairing your item sounds reasonable UNTIL you receive an extortionate repair quote from Consumonics Ltd. In my case, it was a quote of £469.00 for a new main board for my tv, the actual cost which was later confirmed by the authorised Sony Repair Centre (near Gatwick) to cost less than £130.00. When questioned further about the availability of this board, Consumonics were very evasive about where they would source the part and did not provide any evidence or justification for their price quoted. Needless to say, all my customer confidence evaporated very quickly and I declined to have the item repaired by them, thereby forfeiting the whole of my call out charge. Their preferred means of communication is by brief text messaging and rudimentary diagnostic/ repair paperwork upon returning my tv. Would not recommend this company for all the above reasons.

Reply to Consumonics pitiful comments:

I think you mean graciously rather than gracefully?

Any professional diagnosis and repair report would have included where the part(s) are supplied from, together with the true cost of that part. You made no effort to justify their cost of the part in our discussion, which shows poor customer service. I note that you do not dispute your quote of £469 for the main board is massively inflated from the approximate price of £130 quoted by Sony.

I have not lied or blamed you for anything, other than for attempting to overcharge me for the part, which you have not disputed…

Give me proof of the cost of this part and I will remove or adjust my review of your business.

Response to last Consumonics Ltd post, as follows:

The screenshot you sent is not verifiable and could have been produced by anyone. The ASWO wholesaler website is not accessible to me, as a private customer but this is made rather irrelevant by the fact that an alternative repair quote by an authorised Sony Repair Centre near Gatwick was over £200 cheaper than your quote. I feel no need to alter my review of your business, especially as I have also retained our early text communications, together with your subsequent unpleasant and antagonistic WhatsApp messages.

Used company for an report on a faulty TV. They were very helpful honest and transparent I can only thank them for the service they provided and the independent advice on the TVs we were looking to purchase.

Absolutely fantastic service! Friendly, helpful, and did an amazing job. The item was repaired. Great work and attention to detail—would definitely recommend!

My TV was collected on Tuesday 16th December. On Wednesday 17th December, I received an email advising that the TV required a replacement backlight array and ETA for parts would be within 3–5 working days.

Given the time of year, I contacted them via email to kindly request that, if at all possible, the TV be returned before Christmas. I explained that I have an autistic, non-verbal son who relies heavily on the TV as part of his daily routine and regulation.

From Friday 19th to Saturday 20th December, I attempted to contact their office over 10 times. On every occasion, the phone rang out with no answer.

On Monday 22nd December, I discovered via their website that their phone lines had been switched off from that day (three working days before Christmas) which I find completely unreasonable.

On the evening of 23rd December at 8:30pm, I received a text message stating that my TV would be delivered on Christmas Eve between 12–2pm and asking me to confirm availability.

I replied to confirm and ensured I would be at home during that time.

As a medical doctor with very limited time off, I sacrificed Christmas Eve, time I should have spent completing Christmas shopping for my children to stay at home awaiting delivery.

By 2pm on 24th December, no one had arrived. I texted the provided number asking for an update, explaining that I was waiting in and needed to plan my day.

My messages were read at 2:04pm, yet I received no response. I called and messaged repeatedly pleading for an update. Despite this, I continued waiting until 8pm in case the driver was delayed.

The TV never arrived.

As a result of their failure to deliver as promised and their complete lack of communication, I am now spending Christmas without a television, unable to watch Christmas programmes or provide a vital source of comfort and engagement for my autistic son. I also lost an entire day that should have been spent preparing for Christmas.

Had I been informed honestly that delivery was not possible, I would have made arrangements to collect the TV myself, given how critical this was for my family.

This experience has been deeply frustrating and distressing, marked by broken promises, ignored messages, and unacceptable customer service.

I will be writing to the CEO of my insurance company to seek financial compensation for this dreadful experience and to inform them of the my experience from their commissioned services from this company.

My TV packed up last week.
Went to Currys to see Samsung expert but no help.
Contacted Samsung helpline, not much help at all.
Got a diagnosis within 24 hours for the issue with costs.
Many thanks.

Excellent repair service.
Was kept updated with progress.

I recently had my Smart TV repaired by this company and I couldn’t be more pleased with the service! The team was professional, knowledgeable, and quick to diagnose and fix the issue. My TV is now working perfectly, just like new. The whole process was smooth and hassle-free, with excellent communication throughout. I highly recommend them to anyone looking for reliable and efficient electronic repair services. Thank you for a great experience!

Good service and price also good andfast service

Consumonics ltd customer service was amazing, staff are very on point and helpful.
Delivery driver was also very friendly!
I definitely recommend!

Terrible experience avoid these idiots. They claim to be able to fix Panasonic TVs and they cannot even get the parts. The man who came to get the TV wrecked the wall bracket and took the part of the bracket for the TV with the TV. As they claimed they could not get parts they returned the TV minus the rest of the bracket. So not only did we have to go else where to get the TV fixed by an Approved Dealer !!!!!!!! we had the cost of a new bracket. They are totally clueless and I can only conclude the other reviews are fake or they pay people to take negative reviews down.

Their reply below is refuted. To clarify - I was able to source the part from an Approved Panasonic dealer who clearly was more able to fix the TV than these people. Why after the damage the was caused would you trust them to take the TV again! They are NOT approved and that is why they cannot get the parts.

I spoke to Panasonic and they gave me the name of the other supplier. It is Panasonic who advised me that you are not approved and explained only the approved dealer are permitted to get the parts from Panasonic. The other dealer did not have it in stock as alleged.

Also I did advise of the damage the day after you took the TV but wasn't aware you had taken the part of the bracket that goes on the TV. We only realised you had not returned it when the TV was being reinstalled and when I requested the parts via text and email you ignored me.

Furthermore the bank has not reversed the charge they have agreed with me that you misled me about being able to repair the TV and also losing the parts as I have to buy a new bracket. I have the evidence too. So you are misspelling your services claim gin you can repair Panasonic when you cannot source all the parts.

You advertise that you can fix Panasonic and you can't that is a fact.
Also why would I source a part from an approved dealer and then send it to you to fix given everything that has happened. I think you are very misguided and delusional on that point. No one in their right mind would do that when the dealer who can get the part is able to fix it. So I humbly suggest you only advertise work you are actually able to do so people do not waster their time money and energy.

What a fantastic service,so prompt. The engineer rang to say he was on his way. When the engineer Diego arrived, he was very professional and well mannered, nothing was too much trouble, he gave us good advice. He took the TV away to be fixed, he brought it back within a week. Again a phone call to let us know he was on his way, he arrived and set the TV up for us What an amazing service. Thank you

Perfect service

I can’t praise Consumonics high enough. Their professionalism and skill set is only matched by their code of conduct and ethics which is something very rare.

First of all they have unmatched knowledge in their field. My (then) faulty TV was a very rare Panasonic AX900 model of ten years ago; they were the only engineers to have specific knowledge of this model.

Secondly, they will not accept payment from you unless they think that there is a good chance that the TV will be fixed. I offered them a one off payment to attempt to fix my TV, after having tried to play amateur engineer and fix the fault myself, but they wouldn’t take it, because “it wouldn’t be fair to me”, as they suspected (as did I) that I had irreversibly damaged the TV. They only accepted my offer to work on my TV, after a second conversation I had with them, assuring them that I hadn’t, in fact, damaged the panel at all. You just don’t find integrity like that.

Furthermore, on the issue of payment, I was so pleased with the result, that I offered them an extra top up payment to express my gratitude, but, again they didn’t accept it, and they were just pleased that I was happy with the result, and they were very content with the original agreed upon fee.

Talking about the fee a bit more, to come and collect two very large and heavy 65 inch TVs (an extra one to source parts), work on your tv for five days, and return them both on day six for £160 all in, I find it incredible value.

You can also tell by the way their delivery man handles the TV, what care they put into their work. The way they wrap the tv, the way he was so careful to carry it, like carrying a Picasso painting, just says it all. By the way, I forgot the delivery man’s name, but he was a lovely person, extremely polite and helpful, from Ecuador if I am not mistaken. A very big thank you to him as well.

Thirdly they will not offer you any false hopes. They are very honest and upfront from the beginning about the nature of the repairs, particularly in my case, due to the age of TV and the well documented issues this particular TV has.

Finally, In terms of punctuality, they had advised working on my tv between 3 to 5 working days, and they delivered the tv to me on day 6. So perfect score there as well.

As I said at the outset, I can’t praise Consumonics high enough. Perfect service from great people.

Professionally dealing with your problems and find out the right solution, reliable and trustworthy