ContactLens.com Reviews 102

Contactlens.com really does what is best for their customers. They called my doctor, helped me find my prescription and were very patient over the phone. Great service and competetive prices

I'm a longtime customer. This year, I have been moving state to state throughout the summer. The last location I was in, I ordered contacts but had to leave before they arrived. Ack! They were returned to LensFast. I contacted the company and Melissa received the return and dispatched them to my new address! Very polite, helpful, and professional. The contacts are always in date and feel great!

Always have my contacts in stock and ships quickly

I placed an order 4 days ago. I know this doesn't sound long, but normally this company is quick. My order was incorrect so they corrected and I haven't heard anything since. I'm not sure what the issue is, but I would have canceled my order if I had known it was going to take days just to process my order.
I have called and left a message to get a status update and I've emailed 4 times. No response. I called today two different times and no one is available so I get sent to voicemail. I also paid extra for faster shipping and I'm still waiting. Feels like I'm being ripped off.

This is the first time I've order contacts and this is much better customer service than I expected.

Extremely fast delivery and reordering is a breeze

Amazing shop, competitive prices, discounts and fast shipping.

Order fulfilled quickly and low price not much else to say

There are many companies out there for contact lenses but I tried this company years ago and never looked back.

Contacts arrived in good condition and about 3 days after I ordered. Easy.

Words cannot begin to describe how much I depend on contact lenses in my life. My glasses are the largest prescription you can imagine! I order my annual supply here every year and am always pleased with the price and speed of delivery

This shop has great quantity discounts for lenses and fast shipping available.

Great value for money spent. Other contact lens suppliers charge double for 6 month supply. I spent half as much for a year supply!

Truly some great customer service and quick delivery

DO NOT ORDER FROM THIS SHAM OF A SO CALLED COMPANY! I ordered contacts back in November and waited weeks without getting my contacts. I tried to call the company multiple times but have had difficulty getting through. I then tracked the order and it stated it was delivered in or near my mailbox. I live in a complex with over 300 apartments and don't know where this box went or if it even was truly delivered. I tried calling this company back multiple times (when I could finally get through) and was rudely told that because tracking states it was delivered, there is nothing that could be done. The customer service is rude, un knowledgeable and unhelpful. So, I called my bank and had the charges reversed since I never received this product and ordered the contacts elsewhere (with no problems, mind you). Weeks later, I begun to get threatening emails from the company calling me a theif and telling me I was going to jail for "felony mail fraud". A odd woman named "Melissa" allegedly reported me to the postal service for fraud and continued to send me threatening and slanderous emails stating that I probably do this to other companies and that I'm a "theif". She also kept referencing my credit card number, saying she's sharing it to multiple sites that collect information on people. I now must go cancel this credit card because a strange woman has my personal bank information. Also, I'm appalled and calling my attorney to speak to him about slander and defamation of character because this is unacceptable, unprofessional behavior from a company. I will write a negative review and explain my terrible experience to every contact lense company review website available because everyone needs to be aware of this distasteful treatment. Please, there are hundreds of other places to order contact lenses, GO ELSEWHERE. Heaven forbid you have to be stalked by an unstable Melissa too. BEWARE.

I made an order by mistake, because I thought that I'm ordering another product. I did it on weekends. On Monday I tried to cancel my order through their website, but didn't get any notifications about my request.
On Tuesday I called them and their customer support representative said that she doesn't see any cancellation requests. Then I asked her to cancel order for me, and she told me she can't do it and I either should call their sales department or send email through their website. Tried to call their sales department about 35 times from 10:36 am to 2:47 pm and they were always unavailable. I sent another cancel request through their website.
And today I got 2 messages. First one: my order is completed and second one that it's shipped.
Also I hoped that they will ask for my prescription at least before ship my order, but they didn't. They just sent me lenses without checking my prescription. I could harm myself with wrong contact lenses and they don't care.

Update
I'm registered as Vladislav Vazhenin there. My order number: 202117. I have no reasons to lie about anything.

I felt really stupid having to call and cancel my order(I ordered the wrong prescription) but support fixed the issue promptly and with absolutely no attitude, just like it should be. I'll be coming back.

Great prices and fast delivery. My order was placed, verified and fulfilled in a matter of days. I will keep coming back for my contacts. Great service and i am verify pleased.

Horrible customer service. Ordered contacts on Thursday, still not shipped out by Tuesday. Emailed customer service wanting to cancel the order and Megan was very unprofessional in her response. Did not want to cancel the order and issue a refund at all. Here was her response “ We haven't confirmed cancellation. What is the point of ordering from your doctor if you not only have to go there to pick them up but you'll be paying 20% more to do so plus what you've ordered here is only a 45 day supply so you would have to do this 7 times a year? I don't know about you but saving $70. a year and not having to spend your time going to the doctor in the middle of a pandemic would be enough for me to order onlne.”. I responded to please cancel right away and this was her next response “ The order already shipped, too late to stop. You'll be emailed tracking as soon as it becomes available.” Coincidentally I received a tracking number right after that.

Consistently excellent service from ContactLens.com and I always go to them when I need contact lenses. Thank you!