After researching other companies, Contactlens.com had the best price with shipping than all the others. The order process was easy and contacts were in my hands within a week. Highly recommend them.... See more
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They are a fraudulent company with zero customer service skilled representatives! Ordered contacts with expedited shipping that I paid extra for, the shipping was not sent out expedited! Trying to con... See more
ContactLens.com doesn't just have great prices, they have great people. Super fast responses to my multiple questions. It's nice to deal with professional people who take pride in their work.
I’ve been ordering my contact lenses from contactlens.com for a few months now, and I’ve been really happy with their service. The prices are usually better than what I find at my eye doctor’s office,... See more
Company details
Information provided by various external sources
Contact Lens.com - World's Best Contact Lens Store Buy discount contact lenses online or 1-800 LENSFAST. Acuvue contact lens, Coopervision, Ciba Vision, Bausch & Lomb and Focus. Free shipping.
Contact info
4.0
Great
103 reviews
Hasn’t replied to negative reviews
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Contactlens.com is my choice for lenses
I always use Contactlens.com for my contacts. Best prices on the net and it couldn't be easier to order or re-order. They arrive quickly and I've never had a problem. I recommend them!
April 7, 2020
Unprompted review
Super fast shipping
Super fast shipping. Ordered late Monday, received Thursday.
February 26, 2020
Unprompted review
Horrible experience!
Customers this company advertises that you can contact them by phone for any reason. I had a problem with the representative and the customer service. I asked for a manager to please contact me to discuss this issue and nothing !! Please try and reach them by the advertised phone number #1-800-536-7327...You will receive a voicemail stating the mailbox is full ! This representative is lazy and not fulfilling her job description..I've reported this to the better business bureau.Soo many other companies to choose from and way better customer service.You actually speak to a representative that's friendly and helpful
February 25, 2020
Unprompted review
Reply from ContactLens.com
Ms Smith was extremely rude to the CSR who originally spoke to her. We reached out to Ms Smith by email to ask how we might be of assistance. Ms Smith emailed several times refusing to discuss her issue other than to say it had nothing to do with her past order. We apologize but no one deserves to be abused while trying to help. Ms. Smith we remain available by email if you would like our assistance, whatever the issue is we will try our best to resolve it.
We answer phone calls from 9-5 EST all day so yes please do call us at 1 (800) LENSFAST (536-7327) and we'll be happy to cheerfully assist.
Always impressed
I am always impressed by Contactlens.com. My contacts are always in stock at the lowest price I can find anywhere and shipping is fast. They also provide great customer service if you have any issues.
December 28, 2019
Unprompted review
Amazing
Had never ordered from here before but needed contact lenses ASAP before Christmas. They came within 2 business days. Really happy with the service they provided aswell. Will definitely buy from here again
December 24, 2019
Unprompted review
Best prices and fast shipping
Best prices and fast shipping, what else can you ask for? Been buying here for 3+ years
December 20, 2019
Unprompted review
Easy and Quick
I was hesitant to order contact lens online in case they took a long time to come or I entered the information wrong. But I had no problems. I filled out the form, uploaded the prescription and received confirmation of the order and also that they had confirmed I entered the prescription correctly. They arrived sooner than excepted in a small cardboard box.
December 9, 2019
Unprompted review
Excellent!
I’ve used contactlens.com for years because of their great selection of contacts, great prices, and fast shipping. I recommend them to anyone looking for contacts.
November 21, 2019
Unprompted review
Happy Customer
Been a customer of ContactLens.com for years, and keep coming back. Excellent and reliable seller, every time.
October 21, 2019
Unprompted review
Great contact purchasing experience!
Great prices, quick shipping, great experience
October 1, 2019
Unprompted review
Contactlens.com cheap and quick
Contactlens.com had the cheapest price that I could find on hydraglyde lenses. Other places seemed to be cheaper, but when you consider the extra fees they charge, they weren't. In addition, I received the contacts in a timely manner in a good condition.
September 24, 2019
Unprompted review
Got my contacts fast
Got my contacts fast. The order was exactly right. Very happy with my purchase here. I'll definitely use them again in the future.
September 18, 2019
Unprompted review
Great Supplier for Contact Lenses!
My order was fulfilled accurately. I received it in the mail sooner than expected. Very satisfied customer here!
August 23, 2019
Unprompted review
They overcharged me and the customer…
They overcharged me and the customer sales rep, Melissa, was so rude about it. I have never experienced such a rude and condescending customer sales rep in my life. They charged me 190$ for contacts that are listed on their website as 51$ a box. Complete scam. Melissa would not refund the difference, and said I can return them for a PARTIAL refund. They also shipped the contacts in a flimsy envelope, but expect me to purchase a box to send them back. DO NOT USE THIS COMPANY. If all goes right, you'll be fine but if you have any issues their customer service is TERRIBLE.
EDIT: I NEVER once threatened you guys! And you did NOT offer to not charge a restocking fee!!!! I was nothing but cordial!!!! LIARS!
I can post the emails if you'd like??? So everyone can see that you just posted a complete lie!?!?! BUYERS BEWARE.
August 2, 2019
Unprompted review
Reply from ContactLens.com
The customer purchased 30 pack boxes of contacts. He emailed to say he wished to return them. We agreed and advised him to purchase the correct contacts and he could return the product he purchased with no restocking fee. The customer then insisted we sell him the contacts for the same price as a 90 pack box of contacts which due to the price difference we could not. He became quite belligerent and insisted we misled him with a picture of a 90 pack box on the 30 pack box product page on our website. We provided him a links to both products so he could see this was not the case. He refused to purchase the product he originally wanted, insisted we sell him $190. of contacts for $102. and threatened us with bad reviews, attorneys and court action, etc. We provided him with return instructions which did include a small restocking fee, he then left this review. At no point were we anything but cordial nor would there have been any restocking fee whatsoever if the customer had purchased the product he said he wanted originally.
Quick and Easy!
I've been using Contactlens.com for years and buy my entire families contact lenses there. Always fast shipping, great customer service and consistently low prices. I'd wholeheartedly recommend them, and have, to everyone!!
March 31, 2019
Unprompted review
You have to wait 3 weeks to receive the…
You have to wait 3 weeks to receive the order.
March 26, 2019
Unprompted review
Reply from ContactLens.com
Many toric, that is contact lenses for astigmatism, have for a single product over 15,000 possible prescription combinations. Many are stock combinations, however some prescriptions are so complex and seldom ordered they are basically custom contact lenses that have to be specifically manufactured to order. In fact some combinations are so custom that if worn in both eye may well be unique to that particular customer in the entire USA. This customer's prescription was so uncommon it did take 3 weeks to verify the prescription, place the order with the manufacturer, wait while the contacts were made to order and deliver to the customer. We did our absolute best to deliver the contacts as rapidly as possible and sincerely apologize that delivery was not as fast as expected.
Very pleased repeat customer
This is the fourth order from ContactLens.com and while I had found a cheaper price on some lenses elsewhere I contacted them and not only matched the price but they beat the other price altogether! Fantastic turnaround and prompt service is always experienced. Another successful order! Thank you ContactLens.com!!
May 29, 2018
Unprompted review
Good contacts and prices. Average customer service.
I have ordered contacts lenses 5 times from this company. I have always ultimately been happy with the outcome. If it wasn't for the variable customer service, it would be a 5 star review.
Shipping is reasonable, prices are good. Their problem is poor communication. Trying to find out its status was difficult. No answer to emails (until after my second one) and only got voice mail when I called and had no call back. After finally getting to connect, they did a fine job.
They need to staff up so customers can talk to a live person when they call. That would greatly improve their reviews.
NEW: Response from seller was reasonable. My main point was about communication and wanting to talk to a live person to find out order status.
May 1, 2018
Unprompted review
Reply from ContactLens.com
The order was placed late on a Friday before a 3 day weekend, RX verification began on Tuesday, finished verification and shipped Wednesday, tracking was emailed the moment the order shipped, upgraded from free shipping to Priority Mail at our expense and delivered 3000 miles away Friday USPS tracking number 9405510200830903172711.
Outstanding Service and Price
I've been ordering from Contactlens.com for the last 4 years and their service and prices are outstanding. half the price of the same contacts at my doctors! I've recommended them to all my friends and will continue to.
February 28, 2018
Unprompted review
Very pleased with the service!
Very pleased with the service, I had my order within 3 days!
May 18, 2017
Unprompted review
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