ContactLens.com Reviews 104

Very pleased with the service, I had my order within 3 days!

I've shopped at Contactlens.com for years but had an issue recently when I mistakenly ordered minus power contacts instead of the plus I wear. i didn't notice my mistake until they arrived. When i did i emailed and customer service responded within the hour! I repurchased the correct contacts, returned my incorrect order and was refunded in full within a week. Thank you Contactlens.com you make it all so easy!

Absolutely the best place to get contacts customer service is friendly and helpful..so glad I researched and found them. I highly recommend Contactlens.com.

Megan promptly helped me to correct a mistake I made when I ordered my contacts. Very friendly and attentive!

This was horrible. I guess this is what I get for trying to order discounted contacts. I never received my contacts even though the USPS said it was delivered. Their tracking number doesn't allow you to file a claim for the year of contacts I just ordered so your package is not insured. Usually when you purchase goods a good vendor make sure it arrives to you regardless of the third party that is involved. All they did was copy and paste things from the USPS website and took no responsibility in making sure their goods are delivered.

If I could give a zero I would. I realized immediately that I had selected + instead of - on my prescription and my chance found the phone number for the company I was told my a very rude customer service person I needed to email them and it would be taken care of. I did so and 2 weeks later I still received the wrong order. When I attempted to call there was no answer so I emailed again 48 hours later still no answer. So now I'm stuck with a pair of useless contacts I cant use :( Worst service ever!

it was easy to place my order. Found my lenses within seconds. They took care of everything else and sent me my lenses to my house with no problem few days later. Defiantly will purchase from them again.

I've been purchasing from Contactlens.com for years and I've always had fantastic, friendly service. Keep up the great work guys!

I've placed a couple of orders before with no complaint other than a memory of coarse, bordering on hostile, customer service. That general tone hasn't changed. The impression that I was barely being tolerated was palpable. It seemed like the representative (partner?) would just as likely tell a customer to go f**k themselves as he would help them place an order.
The problem I still have is that I was left hanging on an order that was charged immediately to my FSA account. After 10 days of waiting and multiple unanswered requests for status updates they canceled my order. Now our FSA account has been frozen, awaiting verification of legitimate medical expense, due to a product that was never received.

There are too many other choices when it comes to online contacts. These guys are well below average when it comes to customer service, and their prices are neither the best nor worth the kind of hassles that substandard customer service creates. To cap it off they may screw up your FSA account.

These guys are perfect if you enjoy working way too hard to get what you paid for, and if you don't get it.....you may still have work left chasing down your refund.

Ordered from E-Contacts.com. Saved alot of money, had them in two days, and they even changed the prescription to the correct one after I made a typo on the prescription. Good value, no hassle, and quick shipping. What more can you ask for!

"i can't praise the service i received enough. I was unsure of the exact contacts I needed to order and they took the time to call my doctor, get the prescription and then called and helped me correctly place the order. It must have taken a hour of their time and it wasn't a very large order, they were fantastic. The order was delivered in less than a week and for way less then my doctor wanted to charge me. I told all my friends and now they buy from Contactlens.com too. Keep up the great work guys!

I called because my order was taking too long. When I reached them they let me know it was taking long because they didn't have the contacts in stock and it would take 3 weeks for them to arrive and then it would be shipped.

I am stranded with no contact because my last ones already are old.

They actually did have half of my order in stock and I asked them to ship me that independently of my other eye contacts, and they refused because "It doesn't make economic sense for us"!

Wow. So rude.

I even asked, out of desperation, if I could pay extra for the shipping of the contacts they did have in stock and they wouldn't even respond to my email now.

Terrible company, go with another company, this one will only be trouble if you run into any sort of snag with your order. Staff are rude and courteous.

Unbelievable experience! Extremely rude and even hostile when I asked to return contact lenses. The woman I dealt with was rude every step of the way. When I asked to return my order, she became aggressive with me. She kept giving me the run around and would not be direct regarding how to return the order. When I finally said I would not continue the ridiculous banter around returning the order... if you won't allow the return, just say so... A very pleasant man responded, basically giving me the bird. ... long story- short- RUN from this company! If you want to return something, forget about it! They don't want to honor their return policy and they give you a really hard time if you ask to return. They were rude before I even asked to return it. Delivery took longer than it does from the other major retail sites. Don't bother with them. It's not worth saving a few dollars. I got the impression that they are a mom and pop shop, trying to look like a big retailer online (minus the customer service.) RUDE RUDE RUDE ... bad service, slow service and questionable product!

great price on my contacts and received almost immediately since i sent in my prescription - will return!

Never have I ever had a "donkey" speak to me in such a disrespectful manner from a business! I was a first time user, and had a question about how their operations work because the order had an original error on my side and had to be fixed. I was unsure how my order was being handled. The "boy" on the phone was very rude and acted like I was inconveniencing him. He continued to yell at me for bothering him and would not let me speak to his supervisor and told me I was crazy! I suffer from severe anxiety and he hung up on me after yelling and it sent me into a spell and had to go to urgent care! My husband tried to call to talk to a supervisor and he told my husband "I am canceling the order" and hung up on him. Since when do companies handle business like this?! He also told me if I wanted better customer service to call 1800contacts! Really?!

I've ordered from contactlens.com many times and reccommend them to all my friends. Cheap prices and excellent service. Keep up the good work guys!

Full service. All Brands. Easy site to use. Very happy to get my contacts from here.

Ordered on Monday , received on Friday. That's quicker than any local store in AZ could do. Also saved $25. My first order won't be my last. Thanks for the fantastic, no hassle service. Stan Robinson

Very prompt service, helped with a rebate. Would buy from them again.

Contactlens.com has amazing customer service and they make it simple and easy to order my contacts. They have even shipped out the same day as I place my order and are delivered very promptly.
Their prices are some of the best I could find and they do not have any handling charges or other fees when checking out. The free shipping is an always welcome addition and can even fax or email your prescription right on their website, which helps get my order out even faster.

They have been my source for contacts for years and I always have a great experience. I would (and do) recommend them to anyone I know.