Arrived on time. Exceptionally nice young man, who did the work with no fuss whatsoever. Changed batteries in our key units on request without query. He gave you the impression we were dealing with a... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We compared services and prices with other providers and found CSS to be much better value for money. Their service was excellent from the first telephone call to the engineer who fitted the system f... See more
Company replied
I've always had a good experience with Contact Security. The engineer arrived to do the annual full service of the alarm within the timescale given and was very polite and efficient. On arrival he put... See more
Company replied
I have been with Contact Security for many years now. I recently added CCTV and a video doorbell to my alarm system and the work was carried out on time to my satisfaction. The customer service team a... See more
Company replied
Company details
Written by the company
Contact Security Services provides professional security solutions for homes and businessess all over Scotland.
Contact info
Coatbridge Business Centre, ML5 3RB, Coatbridge, United Kingdom
- 0800 7555 555
- enquiries@contactsecurityservices.co.uk
- www.contactsecurityservices.co.uk
5.0
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fantastic service as always life long customer
Fantastic service as always I have recommended this company many times now and will continue to do so . Upgrading this month as I have my own camera system so taking advantage of there great complete package alarm and cameras as one
June 5, 2024
Reply from Contact Security Services
Good afternoon,
Thank you for your kind words. I am delighted to hear you are happy with our service and will be sure to pass your compliments to the rest of our team.
Please remember we are always available on 0800 7555 555, if you ever need our assistance.
Regards,
Laura
Customer Service
Reply from Contact Security Services
Good afternoon,
Thank you for taking the time to share your positive experience. We are so pleased to hear that you are very happy with our service. I have passed your positive feedback onto the team.
Please remember we are always available on 0800 7555 555, if you ever need our assistance.
Kind regards
Laura
Customer Support
5* service.
Prompt, polite, engineer who knew what he was doing and did it efficiently.
June 6, 2024
Reply from Contact Security Services
Good afternoon,
Thank you for your lovely feed back. We are glad to hear that you are very happy with our service.
Please remember we are always available on 0800 7555 555, if you ever need our assistance.
Have a lovely week!
Laura Dobbie
Customer Services
Reply from Contact Security Services
Good afternoon,
We are delighted to hear that you are very happy with our service.
Please remember we are always available on 0800 7555 555, if you ever need our assistance.
Best regards
Laura
Customer Service
Very helpful and happy to arrange an…
Very helpful and happy to arrange an appointment outwith their hours to assist me.
Guys are always polite and helpful
June 5, 2024
Reply from Contact Security Services
Good afternoon,
Thank you for taking the time to write such wonderful feedback, we are so pleased to hear you are happy with the service.
Please remember we are always available on 0800 7555 555, if you ever need our assistance.
Warmest regards,
Laura
Customer Service
I've been a customer of Contact…
I've been a customer of Contact Security for a number of years and never felt the need to move away. Always obliging when needing their services and they are honest when looking at options. I have cctv and home alarm fitted by them. Keep up your excellent work ethic.
June 5, 2024
Reply from Contact Security Services
Good afternoon, Cameron
Thank you for taking the time to share your positive experience. We are so pleased to hear that you are very happy with our service. I have passed your positive feedback onto the team.
Please remember we are always available on 0800 7555 555, if you ever need our assistance.
Kind regards
Laura
Customer Support
Reliable customer help and support
From phoning to the engineers who come out, it is always a professional and courteous service and one you can rely on.
June 5, 2024
Reply from Contact Security Services
Good afternoon,
Thank you for taking the time to write such wonderful feedback, we are so pleased to hear you are happy with the service.
Please remember we are always available on 0800 7555 555, if you ever need our assistance.
Warmest regards,
Laura
Customer Service
Very informative and helpful
June 5, 2024
Reply from Contact Security Services
Good afternoon,
We are delighted to hear that you are very happy with our service.
Please remember we are always available on 0800 7555 555, if you ever need our assistance.
Best regards
Laura
Customer Service
Reply from Contact Security Services
Good afternoon,
Thank you for your lovely feed back. We are glad to hear that you are very happy with our service.
Please remember we are always available on 0800 7555 555, if you ever need our assistance.
Have a lovely week!
Laura Dobbie
Customer Services
Very efficient as always
Very efficient as always. Would highly recommend Contact Security.
May 16, 2024
Reply from Contact Security Services
Good morning,
Thank you for taking the time to write such wonderful feedback, we are so pleased to hear you are happy with the service.
Please remember we are always available on 0800 7555 555, if you ever need our assistance.
Warmest regards,
Laura
Customer Service
Reply from Contact Security Services
Good morning,
We are delighted to hear that you are very happy with our service.
Please remember we are always available on 0800 7555 555, if you ever need our assistance.
Best regards
Laura
Customer Service
Always a fast reliable service
Always a fast reliable service. I would highly recommend Contact Security to anyone thinking about buying an alarm system.
May 16, 2024
Reply from Contact Security Services
Good morning, Allan,
Thank you for taking the time to share your positive experience. We are so pleased to hear that you are very happy with our service. I have passed your positive feedback onto the team.
Please remember we are always available on 0800 7555 555, if you ever need our assistance.
Kind regards
Laura
Customer Support
Reply from Contact Security Services
Good morning,
We are delighted to hear that you are very happy with our service.
Please remember we are always available on 0800 7555 555, if you ever need our assistance.
Best regards
Laura
Customer Service
Long term customer
I've been a customer for 14 year, always professional and nothing is too much bother.
May 16, 2024
Reply from Contact Security Services
Good Morning,
Thank you for your kind words. I am delighted to hear you are happy with our service and will be sure to pass your compliments to the rest of our team.
Please remember we are always available on 0800 7555 555, if you ever need our assistance.
Regards,
Laura
Customer Service
Great service
Great service. Really helpful in setting up our alarm system but also in ensuring that it is meeting our needs and that we are getting the full benefit. Definitely would recommend.
May 1, 2024
Unprompted review
Reply from Contact Security Services
Good morning,
Thank you for taking the time to write such wonderful feedback, I'm so pleased to hear you are happy with the service and I'm sure our team will be delighted to hear your feedback also.
Please remember we are always available on 0800 7555 555, if you ever need our assistance.
Warmest regards,
Laura
Customer Service
Reply from Contact Security Services
Good morning,
We are delighted to hear that you are very happy with our service.
Please remember we are always available on 0800 7555 555, if you ever need our assistance.
Best regards
Laura
Customer Service
The engineers were highly pofessional
The engineers were highly pofessional, punctual and very helpful. As always.
April 15, 2024
Reply from Contact Security Services
Good afternoon,
Thank you for taking the time to share your positive experience. We are so pleased to hear that you are very happy with our service. I have passed your positive feedback onto the team.
Please remember we are always available on 0800 7555 555, if you ever need our assistance.
Kind regards
Laura
Customer Support
Updating App/Camera
great service to fix the app on my mobile and set it up on my wifes phone had been having issues but looks like it is all resloved polite and friendly staff member Dave who had only been with the company a few weeks he was really good and a pleasure to deal with Thank you again a fantasic company never let you down
April 15, 2024
Unprompted review
Reply from Contact Security Services
Good afternoon,
Thank you for your lovely feed back. We are delighted to hear that you are very happy with our service.
Please remember we are always available on 0800 7555 555, if you ever need our assistance.
Have a lovely week!
Laura Dobbie
Customer Services
Polite and explained the new set up…
Polite and explained the new set up fully. Helped get mobile phones set up and respectful.
April 16, 2024
Reply from Contact Security Services
Good afternoon,
We are delighted to hear that you are very happy with our service.
Please remember we are always available on 0800 7555 555, if you ever need our assistance.
Best regards
Laura
Customer Service
Fantastic Service
Fantastic service from these guys, despite the job being not as straight forward as it should have been, David and his colleague managed to find a way to install my cameras. They were absolutely brilliant and took time to explain everything to me. I am absolutely delighted with the installation, however, a few teething problems with the app they use to view the cameras. For some reason, it’s not allowing me to view the cameras when I’m out and about and not on WiFi. Hoping they can have this resolved for me over the next few days. Despite this, I would absolutely recommend.
March 29, 2024
Unprompted review
Reply from Contact Security Services
Good afternoon, Paul,
Thank you for taking the time to share your positive experience. We are so pleased to hear that you are very happy with our service. I have passed your positive feedback onto the team.
Please remember we are always available on 0800 7555 555, if you ever need our assistance.
Kind regards
Laura
Customer Support
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.