Contractcars.com Reviews 

5,074
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 420 reviews, reviewers overwhelmingly had a great experience with this company, often describing the process as seamless and efficient from start to finish. Customers consistently praise the staff for their professionalism, helpfulness, and responsiveness, making the experience smooth and enjoyable. Many highlight the excellent customer service, with staff going above and beyond to ensure satisfaction and clear communication throughout the leasing process. The delivery service is frequently noted as prompt and well-coordinated, with regular updates provided to customers. However, some people were dissatisfied with significant issues experienced with vehicle deliveries, including delays and unfulfilled commitments, which caused operational disruptions.

What people talk about most

Staff

People report positive experiences with staff, consistently praising their helpfulness, professionalism, and... See more

Service

Customers consistently note positive experiences with service, describing it as excellent, professional, and... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising the helpfulness,... See more

Delivery service

Customers had positive experiences with delivery service, consistently reporting smooth and hassle-free... See more

User experience

Clients share positive opinions on user experience, consistently describing it as smooth, hassle-free, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Second time using Contract Cars and the process was fairly seamless . Faye Hunn looked after my order , kept me informed through the process and was extremely helpful at all times . I have recomme... See more

Rated 5 out of 5 stars

Recommend by a friend and Contract Cars certainly didn't disappoint. Special mention for Jodie Doyle who has looked after all my questions and expectations seamlessly. Any questions answered immedi... See more

Rated 5 out of 5 stars

The process with contract cars throughout Went smoothly right up to the delivery . They were able to source the vehicle I wanted and in the preferred colour and spec , the lady who dealt with me... See more

Rated 5 out of 5 stars

This is the third car I have leased and the service by Myron Fernardes was excellent. I was kept informed of went the car was been delivered and Myron made sure all the documents were in order.


Company details

  1. Car Leasing Service

Written by the company

The story of how we began is a simple one. We were looking for a lease car ourselves, so we started visiting a few of the local dealers in our area. It didn’t go so well. Each one we visited was so intent on selling the cars in their range, that they didn’t even ask what we really needed, let alone take any notice of it. They just tried to sell us all the bells and whistles, for the most money, and honestly, it turned us right off. No-one wants to be pushed into getting things they don’t need and we were no different. So rather than just moaning about the experience, we decided to do something about it. Putting our money where our mouth is we created a service that cares about you and the cars you need. Instead of comparing just one of two dealers, we decided we could compare them all to give you the best selection possible to choose from. We know exactly what our customers want and need and we deliver every time. It’s this understanding that has made us the successful business we are today, because we put you first. We built Contract Cars on a new ideal – price first. You tell us your budget, we find the best car for your money and your needs. So if you can get a Mercedes lease for the price of a Mondeo – why not? There’s no hidden extras, just our down to earth transparent approach. We are Contract Cars and we are here to help.


Contact info

5.0

Excellent

TrustScore 5 out of 5

5K reviews

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Replied to 50% of negative reviews

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5.0

All reviews

(5,074)

402 reviews in the last 12 months

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Rated 5 out of 5 stars

I have used Contract Cars now and in…

I have used Contract Cars now and in the past for my leasing needs. Always had a good service, kept up dated on the progress regularly (via Ursula Fox) and happy with the service and feel they are very competitively priced compared to the marketplace.

July 3, 2026
Unprompted review
Rated 5 out of 5 stars

ASK FOR MYRON

I had an excellent service from Contract cars. I have used Contractcars before and have always been exceptional in their service and pricing. They are a cut above other Leasing companies. Myron was my sales agent who i have had dealings with in the past. He is quick, efficient and professional when dealing with me, and was excellent throughout the process. 5 Stars *****

June 30, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic speedy service

Fantastic speedy service. Car ordered and delivered
within a month from start to finish.
Special thanks to Jodie Doyle for answering all my questions and making the sometimes tricky paperwork so easy.
Thanks Jodie.

June 29, 2026
Unprompted review
Rated 5 out of 5 stars

I had an excellent experience with…

I had an excellent experience with Contract Cars from start to finish as usual having used them for previous car leasing. The whole leasing process was straightforward. A special thanks to Myron Fernandes and Matt Roberts, who were both very helpful, professional, and responsive throughout. They kept me informed every step of the way. I wouldn’t hesitate to recommend Contract Cars to anyone looking for a car lease . ⭐⭐⭐⭐⭐

June 29, 2026
Unprompted review
Rated 5 out of 5 stars

Absolutly First Class

From Initial correspondence to receiving my car, I must say the experience was absolutely first class. Running a business I understand that communication is absolutely key to success, Jodie, Mark and the team thank you so much. I highly recommend contract Cars and will certainly be letting all my contacts know that Contract Cars is the company to choose.

June 25, 2026
Unprompted review
Rated 5 out of 5 stars

Thank you contract cars

Thank you contract cars. This was my first experience of leasing and you made the process so simple. My account manager, Myron was excellent and answered all my questions to make the whole process run smoothly

June 12, 2026
Unprompted review
Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ Exceptional Service from Faye Hunn!

I had an absolutely fantastic experience purchasing my new car, all thanks to Faye Hunn. From start to finish, Faye made the entire process incredibly smooth, stress-free, and enjoyable.She was professional, extremely knowledgeable, and took the time to answer all of my questions without ever making me feel pressured. Her friendly approach and attention to detail made me feel valued as a customer, and she went above and beyond to ensure everything was perfect for the handover.I am absolutely thrilled with my new car! If you are looking for a seamless, five-star car-buying experience, I highly recommend asking for Faye. Thank you so much for the outstanding service!

June 12, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience with Contractcars.com…

Great experience with Contractcars.com from start to finish. The whole process was simple and straightforward, and everyone from the sales team to accounts was friendly, professional and very helpful.
The car arrived as expected and I'm really enjoying it. Would happily recommend Contract Cars to others.

June 17, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service & care from start to…

Excellent service & care from start to delivery of car, it didnt just stop there Ursula Fox exceeded till after the car was delivered making sure everything was ok. This is the reason we have been using Contract Cars for over 10yrs. Would highly recommend there services.

June 10, 2026
Unprompted review
Rated 5 out of 5 stars

Contract Cars - Great Service

Contract Cars offer an efficient, professional and cost effective service, both pre and post sale. Faye Hunn provides helpful and timely updates during the build phase and through to delivery. Faye is responsive and always available to resolve queries.

June 19, 2026
Unprompted review
Rated 5 out of 5 stars

This is my first time leasing a car and…

This is my first time leasing a car and I have found contract cars to be a great company. When I first contacted the company I dealt with Jack. He was very helpful and explained everything to me making me feel happy with my decision . I was then assigned an accounts manager Jodie Doyle, who has been excellent communicating with myself throughout the process and extremely helpful when organising delivery of my car. From my initial interest, it only took two weeks to take delivery of my brand-new car. Everything has been straightforward and dealt with very quickly. I would definitely use contract cars again.

June 19, 2026
Unprompted review

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