Contractcars.com Reviews 

5,081
TrustScore 5 out of 5

5.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 423 reviews, reviewers overwhelmingly had a great experience with this company. Many people highlight the seamless and efficient process, from initial inquiry to final vehicle delivery, describing the service as first-class and reliable. Reviewers frequently commend the dedicated staff and account managers for their professionalism, helpfulness, and prompt communication at every stage. Customers particularly appreciate the efficient delivery service, with vehicles arriving as scheduled, and the comprehensive, timely updates provided throughout. Overall, people find the user experience to be highly positive, often describing it as enjoyable and stress-free, leading many to enthusiastically recommend the company.

What people talk about most

Staff

Clients share positive opinions on staff, consistently describing them as professional, helpful, and... See more

Service

People report positive experiences with service, often describing it as excellent, smooth, and efficient from... See more

Customer service

Customers consistently report positive experiences with customer service, highlighting the helpfulness and... See more

Delivery service

Users describe positive interactions with delivery service, highlighting that vehicles arrived on schedule... See more

User experience

Reviewers highlight positive aspects of user experience, consistently describing the process as seamless,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Second time using Contract Cars and the process was fairly seamless . Faye Hunn looked after my order , kept me informed through the process and was extremely helpful at all times . I have recomme... See more

Rated 5 out of 5 stars

Recommend by a friend and Contract Cars certainly didn't disappoint. Special mention for Jodie Doyle who has looked after all my questions and expectations seamlessly. Any questions answered immedi... See more

Rated 5 out of 5 stars

The process with contract cars throughout Went smoothly right up to the delivery . They were able to source the vehicle I wanted and in the preferred colour and spec , the lady who dealt with me... See more

Rated 5 out of 5 stars

What a fab service! Contract Cars was recommended to me by my brother and I am highly impressed with the service. My account manager is Ursula Fox and she has been an absolute star in helping me ge... See more


Company details

  1. Car Leasing Service

Written by the company

The story of how we began is a simple one. We were looking for a lease car ourselves, so we started visiting a few of the local dealers in our area. It didn’t go so well. Each one we visited was so intent on selling the cars in their range, that they didn’t even ask what we really needed, let alone take any notice of it. They just tried to sell us all the bells and whistles, for the most money, and honestly, it turned us right off. No-one wants to be pushed into getting things they don’t need and we were no different. So rather than just moaning about the experience, we decided to do something about it. Putting our money where our mouth is we created a service that cares about you and the cars you need. Instead of comparing just one of two dealers, we decided we could compare them all to give you the best selection possible to choose from. We know exactly what our customers want and need and we deliver every time. It’s this understanding that has made us the successful business we are today, because we put you first. We built Contract Cars on a new ideal – price first. You tell us your budget, we find the best car for your money and your needs. So if you can get a Mercedes lease for the price of a Mondeo – why not? There’s no hidden extras, just our down to earth transparent approach. We are Contract Cars and we are here to help.


Contact info

5.0

Excellent

TrustScore 5 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

5.0

All reviews

(5,081)

409 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I recently purchased vehicles through Contract Cars

I recently purchased vehicles through Contracts Cars and had a fantastic experience from start to finish. The customer service was excellent throughout the process, with clear communication, professionalism, and genuine support at every stage.

A special shout-out to Myron Fernandes and Taroc Johnson, who were both incredibly attentive, responsive, and easy to deal with. They kept me informed, answered all my questions promptly, and made the whole experience smooth and stress-free.

I would highly recommend Contracts Cars to anyone looking for a reliable and customer-focused vehicle purchasing experience. Thank you to the team for making everything so straightforward.

June 17, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic service

My experience with Contract Cars was fantastic. My advisor Faye Hunn was friendly, prompt and really clear on what to expect and what I needed to do.

June 17, 2026
Unprompted review
Rated 5 out of 5 stars

I have used Contract Cars a number of…

I have used Contract Cars a number of times now and their service on this occasion was as good as ever. They are very clear, transparent on all the details, efficient and respond to queries very swiftly. Faye Hunn (who dealt with the administration and processing of my order) was always on hand to deal with any queries and ensure everything went smoothly. Thank you!

June 10, 2026
Unprompted review
Rated 5 out of 5 stars

Smooth Experience

I have used Contract Cars for all 4 of the contract cars I have had over the last 10 years. Smooth process would 100% recommend

June 11, 2026
Unprompted review
Rated 5 out of 5 stars

Leasing an Audi Q5 with contract cars…

The process with contract cars throughout
Went smoothly right up to the delivery .
They were able to source the vehicle I
wanted and in the preferred colour and spec , the lady who dealt with me throughout the process Myron Fernandes
Was extremely helpful and professional and made the experience go smoothly
and without any hiccups.would highly recommend them .

June 12, 2026
Unprompted review
Rated 2 out of 5 stars

Poor Exp

I am writing to formally raise a complaint regarding the recent acquisition of three vehicles supplied by Contract Cars.
Out of the three vehicles delivered, two have experienced significant issues, which is unacceptable and has caused direct disruption to our business operations.
Vehicle 1:
This vehicle was delivered with an engine warning light already illuminated. Despite this being a basic issue that should have been resolved prior to delivery, it has taken over three weeks for the dealership to attempt to address the fault, with no satisfactory resolution to date.
Vehicle 2:
This vehicle was scheduled for delivery on 11 June 2026. However, on the day of delivery, we were informed that the dealership could not fulfil the commitment. As of now, we are still awaiting a clear update or revised timeline from your team.
As a business, every day of delay has financial implications, including operational disruption and additional costs. These delays and issues strongly indicate a lack of proper pre-delivery checks and insufficient vetting of dealerships. Poor experience

June 11, 2026
Unprompted review
Rated 5 out of 5 stars

I had an excellent experience working…

I had an excellent experience working with Myron. He was professional, knowledgeable, and genuinely helpful throughout the entire car-buying process. He took the time to answer all my questions, explained everything clearly, and made sure I found the right vehicle for my needs. There was no pressure, just honest advice and great customer service. I highly recommend Myron to anyone looking for a smooth and stress-free car-buying experience. Thank you for making the process so easy and enjoyable! ⭐⭐⭐⭐⭐

June 11, 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service from Contract Cars from start to finish and Myron Fernandes kept me updated each step of the way. I love the car - thanks !

June 9, 2026
Unprompted review
Rated 5 out of 5 stars

This is my 5th car now leased through…

This is my 5th car now leased through Contractcars. Their operation seems to have changed since I started, where the majority of cars available were stock. They now deal with a lot more factory orders, with the majority of manufacturers which can be specified to your own wishes. I have dealt with many different agents for the initial contacts and orders who have all been very polite and professional. Once order is complete you are assigned your own account manager. Each time I have been assigned Ursula. She introduces herself straight away and is always providing you with relevant updates and timings and always makes the process run smoothly, answering any questions promptly. I can highly recommend

June 4, 2026
Unprompted review
Rated 5 out of 5 stars

Ursula Fox kept me update during the…

Ursula Fox kept me update during the process she send email regularly regarding the car and delivery date
The service from contact cars was amazing from first contact to delivery was smooth no issues
The team discussed everything clearly to me

June 6, 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service! Always updating you about your new upcoming car. Myron Fernandez has been really helpful

June 4, 2026
Unprompted review
Rated 5 out of 5 stars

I have used Contractcars.com three…

I have used Contractcars.com three times now and on each occasion their service has been first class. They found the car I wanted much cheaper than direct from Audi.
The after sale service provided by Ursula Fox was excellent, keeping me informed but also going the extra mile when I needed it.

June 1, 2026
Unprompted review
Rated 5 out of 5 stars

I have leased three vehicles through…

I have leased three vehicles through Contract Cars over the last few years and have always been extremely impressed with the service.

The team is consistently professional, efficient, and easy to deal with from start to finish. Communication is excellent throughout the process, and they always go above and beyond to ensure everything runs smoothly.

Each vehicle has been delivered exactly as promised, on time, and with no hassle. It's refreshing to work with a company that genuinely values customer service and makes the whole leasing experience straightforward and stress-free.

I wouldn't hesitate to recommend Contract Cars to anyone looking for a reliable and professional vehicle leasing company, and I look forward to working with them again in the future.

June 5, 2026
Unprompted review
Rated 4 out of 5 stars

A good service with some paperwork anomalies

Myron's communication was kept to a minimum, which would have been a straight forward process. My only observations are:
1. The finance paperwork was confusing as it was not all required, however, Myron did clarify what was required and provided a cut down more specific document pack.
2. I also struggled to rewrite a signature that matched my driving licence (written over 7 year ago) and so my first submissions where rejected. There is definitely a need to move to the digital age, hand written signatures is a thing of the past; the irony being that I signed for a vehicle on an Iphone with my finger.
Otherwise it would have been a straight 5 star, regardless Myron is efficient and keeps the communications to what is necessary, which for me works. Overall Very Satisfied

June 3, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look