Contractcars.com Reviews 

5,081
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 423 reviews, reviewers overwhelmingly had a great experience with this company. Many people highlight the seamless and efficient process, from initial inquiry to final vehicle delivery, describing the service as first-class and reliable. Reviewers frequently commend the dedicated staff and account managers for their professionalism, helpfulness, and prompt communication at every stage. Customers particularly appreciate the efficient delivery service, with vehicles arriving as scheduled, and the comprehensive, timely updates provided throughout. Overall, people find the user experience to be highly positive, often describing it as enjoyable and stress-free, leading many to enthusiastically recommend the company.

What people talk about most

Staff

Clients share positive opinions on staff, consistently describing them as professional, helpful, and... See more

Service

People report positive experiences with service, often describing it as excellent, smooth, and efficient from... See more

Customer service

Customers consistently report positive experiences with customer service, highlighting the helpfulness and... See more

Delivery service

Users describe positive interactions with delivery service, highlighting that vehicles arrived on schedule... See more

User experience

Reviewers highlight positive aspects of user experience, consistently describing the process as seamless,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Second time using Contract Cars and the process was fairly seamless . Faye Hunn looked after my order , kept me informed through the process and was extremely helpful at all times . I have recomme... See more

Rated 5 out of 5 stars

Recommend by a friend and Contract Cars certainly didn't disappoint. Special mention for Jodie Doyle who has looked after all my questions and expectations seamlessly. Any questions answered immedi... See more

Rated 5 out of 5 stars

The process with contract cars throughout Went smoothly right up to the delivery . They were able to source the vehicle I wanted and in the preferred colour and spec , the lady who dealt with me... See more

Rated 5 out of 5 stars

What a fab service! Contract Cars was recommended to me by my brother and I am highly impressed with the service. My account manager is Ursula Fox and she has been an absolute star in helping me ge... See more


Company details

  1. Car Leasing Service

Written by the company

The story of how we began is a simple one. We were looking for a lease car ourselves, so we started visiting a few of the local dealers in our area. It didn’t go so well. Each one we visited was so intent on selling the cars in their range, that they didn’t even ask what we really needed, let alone take any notice of it. They just tried to sell us all the bells and whistles, for the most money, and honestly, it turned us right off. No-one wants to be pushed into getting things they don’t need and we were no different. So rather than just moaning about the experience, we decided to do something about it. Putting our money where our mouth is we created a service that cares about you and the cars you need. Instead of comparing just one of two dealers, we decided we could compare them all to give you the best selection possible to choose from. We know exactly what our customers want and need and we deliver every time. It’s this understanding that has made us the successful business we are today, because we put you first. We built Contract Cars on a new ideal – price first. You tell us your budget, we find the best car for your money and your needs. So if you can get a Mercedes lease for the price of a Mondeo – why not? There’s no hidden extras, just our down to earth transparent approach. We are Contract Cars and we are here to help.


Contact info

5.0

Excellent

TrustScore 5 out of 5

5K reviews

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Asks customers to review

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Replied to 50% of negative reviews

Typically replies within 1 week

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5.0

All reviews

(5,081)

409 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Thank you contract cars

Thank you contract cars. This was my first experience of leasing and you made the process so simple. My account manager, Myron was excellent and answered all my questions to make the whole process run smoothly

June 12, 2026
Unprompted review
Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ Exceptional Service from Faye Hunn!

I had an absolutely fantastic experience purchasing my new car, all thanks to Faye Hunn. From start to finish, Faye made the entire process incredibly smooth, stress-free, and enjoyable.She was professional, extremely knowledgeable, and took the time to answer all of my questions without ever making me feel pressured. Her friendly approach and attention to detail made me feel valued as a customer, and she went above and beyond to ensure everything was perfect for the handover.I am absolutely thrilled with my new car! If you are looking for a seamless, five-star car-buying experience, I highly recommend asking for Faye. Thank you so much for the outstanding service!

June 12, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience with Contractcars.com…

Great experience with Contractcars.com from start to finish. The whole process was simple and straightforward, and everyone from the sales team to accounts was friendly, professional and very helpful.
The car arrived as expected and I'm really enjoying it. Would happily recommend Contract Cars to others.

June 17, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service & care from start to…

Excellent service & care from start to delivery of car, it didnt just stop there Ursula Fox exceeded till after the car was delivered making sure everything was ok. This is the reason we have been using Contract Cars for over 10yrs. Would highly recommend there services.

June 10, 2026
Unprompted review
Rated 5 out of 5 stars

Contract Cars - Great Service

Contract Cars offer an efficient, professional and cost effective service, both pre and post sale. Faye Hunn provides helpful and timely updates during the build phase and through to delivery. Faye is responsive and always available to resolve queries.

June 19, 2026
Unprompted review
Rated 5 out of 5 stars

This is my first time leasing a car and…

This is my first time leasing a car and I have found contract cars to be a great company. When I first contacted the company I dealt with Jack. He was very helpful and explained everything to me making me feel happy with my decision . I was then assigned an accounts manager Jodie Doyle, who has been excellent communicating with myself throughout the process and extremely helpful when organising delivery of my car. From my initial interest, it only took two weeks to take delivery of my brand-new car. Everything has been straightforward and dealt with very quickly. I would definitely use contract cars again.

June 19, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience as always with Contract Cars..

Great experience as always with Contract Cars. Everyone very friendly and helpful over the phone. Jodie Doyle was great, she helped chase up the car as quick as possible for us as soon as it arrived in the country. Very smooth process overall. The second car we've leased through Contract Cars.

June 22, 2026
Unprompted review
Rated 5 out of 5 stars

Ursula Fox was very helpful

Ursula Fox was very helpful and made the process very smooth going above and beyond to get delivery for immediately i returned from holiday. Ursula responded to my queries promptly and helped me out when needed which is appreciated.

June 1, 2026
Unprompted review
Rated 5 out of 5 stars

Great communication and expertise

Great communication and expertise on the lease of our new company vehicle.
Faye was fantastic in getting all the details dealt with and handled with no issue.
Would highly recommend anyone looking to get a new Vehicle.

June 16, 2026
Unprompted review
Rated 5 out of 5 stars

Repeat customer

This is my third car from Contractcars.com. The communication has been brilliant from Myron Fernandes who kept me updated throughout and ensured that delivery was made perfectly on time. I find Contractcars to be highly competitive and the customer services are second to none.

June 22, 2026
Unprompted review
Rated 5 out of 5 stars

This is now my 4th car purchased…

This is now my 4th car purchased through contract cars and every journey with them has been enjoyable, relaxed and effortless. On my recent order I had to change some specifics which delayed certain aspects of the order. Thanks to Dan Jarvis and Jodie Doyle who showed immense patience and professionalism throughout my order, ensuring full customer service was achieved. Many thanks contract cars

June 8, 2026
Unprompted review
Rated 5 out of 5 stars

Second Lease with Contract Cars – Excellent Again

This is the second time I have used Contract Cars to arrange a vehicle lease, and once again the service has been excellent from start to finish.

My Account Manager, Faye Hunn, explained every stage of the process clearly, kept me updated throughout, and responded to any queries promptly and comprehensively. Nothing was ever too much trouble, and I always felt fully informed.

I would also like to give special recognition to James Glossop, who dealt with my initial enquiry. James was an absolute star. I had quite specific requirements for the vehicle I wanted, and he went above and beyond to help secure the right car. He dealt patiently with my numerous questions, was clearly very knowledgeable, and made the whole process straightforward and stress-free.

What particularly impressed me was James's honesty and transparency regarding the availability of the vehicle I was looking for. I had been in contact with another leasing company beforehand and felt they were more interested in securing the arrangement fee than providing accurate advice. In contrast, Contract Cars were open, honest and focused on helping me find the best deal and the right vehicle for my needs.

The level of professionalism, helpfulness and customer service I received was exceptional. I would have no hesitation in recommending Contract Cars and will certainly use them again in the future.

June 19, 2026
Unprompted review
Rated 5 out of 5 stars

⭐⭐⭐⭐⭐

⭐⭐⭐⭐⭐

I had an excellent experience with Contract Cars from start to finish. Ursula Fox was fantastic throughout the entire process – professional, responsive, and always available to answer any questions. She made what can often be a complicated process feel simple and straightforward.

A special mention also goes to Cory Dingle, who was equally helpful and ensured everything ran smoothly. The communication was excellent throughout, and the delivery of the vehicle was exactly as promised.

The whole experience was efficient, transparent, and stress-free. I would highly recommend Contract Cars to anyone looking for a new vehicle and wouldn't hesitate to use them again in the future.

Thank you, Ursula and Cory, for the outstanding service.

June 9, 2026
Unprompted review
Rated 5 out of 5 stars

What a fab service!!

What a fab service! Contract Cars was recommended to me by my brother and I am highly impressed with the service.
My account manager is Ursula Fox and she has been an absolute star in helping me get set up with my first ever lease car. She has been really responsive and very friendly to deal with.
Highly recommend! Thankyou Ursula!

June 18, 2026
Unprompted review

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