Convertedkicks Reviews 179

TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

*Perfection at its best* My husband first come across this company at trainer fest and we was so impressed we have brought numerous items from here, even the nephews are showing their phone covers of... See more

Rated 5 out of 5 stars

I ordered two item from this awesome growing business, Kane the lad who runs it was very helpful and the communication was outstanding. The presentation upon delivery was somewhat amazing , and ev... See more

Rated 5 out of 5 stars

Wonderful craftsmanship! Beautifully made, well packaged, and dispatched quickly. I will definitely be buying from this chap again. I would actually like to ask him if he would be able to make a bespo... See more

Rated 5 out of 5 stars

Absolutely fantastic company, I have bought 8 items from converted kicks and I love them! I purchased 3 Gucci watch straps, Gucci card holder, AirPod holder, beautiful heart keyring, AirTag holder a... See more

Company details

  1. Fashion Designer

Written by the company

I specialise in customising and making shoes, accessories and clothing. I mainly Up-cycle authentic designer bags, but also use painting and other fabrics to make the item into YOUR desired vision. I also have an extensive history of A-List clients that trust me again and again due to the high quality I provide. Unlike anyone else! Just read the reviews, quality always comes first!


Contact info

4.9

Excellent

TrustScore 5 out of 5

179 reviews

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Rated 4 out of 5 stars

Still don't have it. It's been a month and a half...

*Update*: The product came. The quality of the watch strap is high, it fit perfectly, and ultimately I am glad I chose to purchase it. I will leave the previous review below, so people can see that it did take me a bit to recieve it and that it got caught at customs if ordering from the US. I will also let people reading this know that I ordered based on a viral tiktok right before Valentine's day...so it was to be expected that there was a high volume the shop was experiencing a high volume of work for a handcrafted item. Due to this consideration and the quality of product I am moving it up to 4 stars. *Previous Review* I tried to hold out on writing this. I ordered this watch band before Valentine's Day on February 12th. It is now March 27th and I have not recieved product. This is incredibly frustrating and a lesson not to buy things you see on tiktok. I don't know if it's because I'm in the states, or maybe he got a lot of orders, but I don't think there was enough communication. If it doesn't arrive in the next week I'm going to request a refund. That seems more than fair considering I was expecting this well over a month ago.

March 8, 2023
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Reply from Convertedkicks

Hello, I can see there was a delivery attempt made. You may need to contact USPS to arrange a re delivery.

Rated 4 out of 5 stars

Great products

Great products, just wish leather backing on watch band were thicker.

February 12, 2023
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Reply from Convertedkicks

Hey Karen, if you do decide to make another purchase please do email me. I can custom make with thicker leather!

Rated 5 out of 5 stars

Great quality and beautiful watch strap

Great quality and beautiful watch strap. Super pleased with this gift for myself. Good shipping and included a certificate of authenticity. 100% would recommend. Will definitely make more purchases.

March 21, 2023
Unprompted review
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Reply from Convertedkicks

Thanks Nicola, I’m glad you love your band! Hope it gets plenty of use.

Rated 4 out of 5 stars

Watch strap review

I know they got overwhelmed with orders but when I ordered it said 5 in stock. Communication could have been better to explain the near 3 week delay as this was a present for a birthday. Product itself first class

February 14, 2023
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Reply from Convertedkicks

Thanks for your review and appreciate the comment on the product itself. I can only apologise for the wait at that time, I was hit with over 100 orders over night which obviously I didn’t expect but appreciate. Hopefully it can be quicker for you in the future!

Rated 1 out of 5 stars

Waiting for delivery

Haven’t got it yet! Hard to rate something you have not received.

March 3, 2023
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Reply from Convertedkicks

**UPDATE** the order should have been delivered 14/02 by no one was in. Was collected on the 19th but Ofcourse no update to the review left.

Hello, I have just checked the tracking on your order and as of yesterday 10/03/2023 it has arrived in your destination country. It will be delivered to you soon. It is currently with customs. In future please do email if you require an update instead of jumping straight here to leave a negative review. With production time and delivery from the UK to the US, it can take some time.

Thanks,

Kane

Rated 5 out of 5 stars

Loved my red LV Apple Watch band

Loved my red LV Apple Watch band. Amazing craftsmanship. Seamless experience.

March 9, 2023
Unprompted review
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Reply from Convertedkicks

Thank you so much for your review, it means a great deal. I’m glad you LOVE your band🙏🏼

Rated 5 out of 5 stars

Great craftsmanship!! Love it!!

My wife’s LV Apple Watch strap shows great craftsmanship, is beautiful, well constructed and you can tell he took his time to make sure and cared that the quality was there. This is very important to us. My wife loves it!! We will visit your store again for sure!

March 7, 2023
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Reply from Convertedkicks

Thank you so much for your kind words, I really appreciate it! I’m glad she loves it and I hope to make something for you again soon.

Rated 5 out of 5 stars

Such a great unique service

Such a great unique service, quality is 100%! Really pleased with my order. Very responsive with messages also.

February 28, 2023
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Reply from Convertedkicks

Thank you Matthew for taking time to write this, I really appreciate it!

Rated 5 out of 5 stars

Great quality

Great quality, good customer service and quick delivery.

January 16, 2023
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Reply from Convertedkicks

Thanks so much Holly, I hope you get plenty of use out of your item!

Rated 1 out of 5 stars

Charged and Never received order.

Placed an order for custom nikes sept 5th. 2022. The total amount I was charged was 339.99 and still have not received my order 01/25/2023. All the owner has given me is excuses. The number I was given to use as a tracking number is absolutely useless.

September 5, 2022
Unprompted review
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Reply from Convertedkicks

Hello Jesse, as I have previously said in the emails, you have tracking Info to see that it’s the mail company that’s taking so long. The tracking is working fine, it says it’s at customs and has been for some time. As I have told you I have put a claim in with Royal Mail and they are investigating. Unfortunately when it’s been sent, that’s all I can do to assist in this matter.

Rated 1 out of 5 stars

5 weeks - Still no sign of order

16th December - still waiting on a product that was ordered on 12th November.
Online the product stated that the watch strap was ready to ship and would arrive within a few days.
Given that I didn’t need the product until the 10th December/bearing in mind the Royal Mail strikes, I thought that this would be more than enough time to receive the order.
I emailed on the 5th December for an update in regards to the delay and received an email stating the watch strap had been waiting on a delivery for the black hardware (I wasn’t informed of this) and that’s why the shipping had been delayed. I was promised that the product would be shipped the following day using special delivery to ensure it got to me in time. This was shipped two days later just before 5pm using tracked, not special as stated.

Tracking states the item has now been in the same location for 10 days.
RM strikes haven’t helped with this, however when emailing on 14th December to see if I was able to send this product back due to being a birthday present, it comes to no shock that I haven’t heard anything back.

December 16, 2022
Unprompted review
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Reply from Convertedkicks

Hello Jazmin, the only products that are ready to ship are the ones listed in the ‘LIMITED’ section of the website. The product your ordered has a normal production time of 10 working days, but due to the high order volume for Black Friday and Christmas, it was explained on the site it would be longer for all orders. An email was sent out on 28/11 explaining that the black clasps were delayed (due to Royal Mail strikes). I would check spam folder if you can’t immediately see that email.

Our cut off for Christmas orders was Nov 15th and you ordered Nov 12th right along the cut off. So it would be expected the item would arrive just before Christmas. I am very sad to hear it you still haven’t received the product as it was sent 08/12 (with complimentary upgraded postage) so it should have arrived. I do apologise that it wasn’t fully upgraded to special, but it was upgraded to first class signed for which usually delivers next day. This was my mistake. Hundreds of products were handmade by myself and sent out during December and I did in this instance forget. So again I am sorry for that. You do mention the strikes so I can see you are aware of the major backlogging of parcels Royal Mail are sorting through. Unfortunately yours and some other customers have received major delays and sometimes even lost parcels which I apologise for on behalf of RM. I understand that it can be frustrating (believe me) as I have to investigate and put claim forms in to Royal Mail every time this has happens which has unfortunately increased during Christmas due to the strikes

As I explained to you, I have put a claim in with Royal Mail to either find and delivery the parcel or if they deem it as lost, I would happily refund you.

Rated 2 out of 5 stars

Haven’t gotten items after 1 month

Ordered 1 month ago still haven’t heard when shipped and still have not shipped items and haven’t heard anything yet when delivery

December 4, 2022
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Reply from Convertedkicks

Hi Eric, your order has already been shipped and you should of received tracking via email a long time ago. As everything is made to order and the production time increased due to a much higher order volume For Christmas orders it may take a little longer for items to go out. This is clearly explained on the website. You are also ordering from the US which is currently taking longer to move as the UKs main postal service has been striking heavily. I’m sorry you don’t feel as if things are moving quick enough, but the production times are explained on the website and the delivery speed is out of our control. I have just had the tracking email resent to you, if there is any issue in receiving it, please email info@convertedkicks.com.

Thanks,

Kane

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