Conveyancing Direct Property Lawyers Reviews 858

I was talked into spending an extra £500 on this so‑called “service provider” by my estate agents, instead of using the perfectly competent online option I’d already found. In hindsight, I’d have had a smoother experience hiring a solicitor from the car park behind the pub, at least they’d return a call.

Customer service? Non‑existent. Communication? Only if you count being ignored as a form of correspondence. Professionalism? If there was any, it must have been on annual leave.

Save yourself the money, the stress, and the urge to scream into a cushion. Go with literally any other option. If there were awards for underperformance, this lot would sweep the board.

Your reply pretty much sums my dealings with you up! Who would you like me to contact and how?

Absolute shambles, we accepted an offer on our late mothers house in July 2025 and conveyancing direct was the associated property lawyers with the estate agent we were selling with. I should have trusted my judgement and found an independent conveyancing company as they have been far from satisfactory!
The communication is dire and we have spent a lot of our time chasing up Kavita Kavaur who was dealing with the sale for updates. There was no chain, with us or the buyer so the process should have been plain sailing. We have spent a lot of time and money investigating issues raised by the purchasers conveyancers regarding tree preservation orders, parking spaces etc. etc. After a few emails over the last few weeks we decided to contact the estate agent today who informed us that the buyer had pulled out of the purchase due to issues regarding a shared parking space. At no point did Conveyancing Direct contact us to explain the situation or offer advice on how we could rectify it, we had to chase them!
It has been a very costly experience because of the expense of keeping the house insured, heated and council tax bills etc. because of the length of time it has taken.
We are now having to re-list the property and will find an independent conveyancing solicitor rather than line pockets with a "Kickback"fee and commission based hard sell which wasn`t actually disclosed at any point!

I appointed Conveyancing Direct for the purchase of my first home in mid-August 2025. Unfortunately, the experience was disappointing overall.

My case was initially handled by Elsa Ramzan, who did nothing with my file for around 2.5 months. Communication was extremely slow — replies usually took about a week — and progress was minimal. In early November, after chasing for an update due to continued silence, I discovered she was out of the office until the end of November 2025. I was absolutely shocked that I had not been informed in advance that my solicitor would be unavailable for over three weeks. This lack of communication prompted me to raise a complaint and request a new solicitor.

My case was then reassigned to Paige Ludwig, who was significantly better. She was responsive, polite, and clearly tried to fix the delays caused at the start of the process. However, there were still issues at the end of the transaction.

I was due to receive £250 cashback from my mortgage lender, which was sent to Conveyancing Direct. Only part of this was refunded to me. When I queried this, Paige initially advised that additional fees had been deducted, despite the fact that I had already paid everything listed in my completion statement. After further questioning, she confirmed that there had been an error in the calculation and that I was owed the remaining amount — but I still had to chase this, as no refund appeared a week later.

Additionally, my completion statement was higher than the final post-completion invoice. I raised this discrepancy but never received any explanation. As a result, I am left unsure whether Conveyancing Direct may still owe me money, or whether I was overcharged at completion. This raises concerns about how often such errors may occur.

Overall, this was a stressful experience. While Paige was helpful and responsive and did her best to resolve issues she inherited, the poor handling at the start and the financial errors at the end mean I would not recommend Conveyancing Direct.

Update 27th February 2026: the comment left by Conveyancing Direct on 13th February said the team manager will urgently review my case, however, 2 weeks later I did not receive any update or communication so now my rating has dropped from two stars to one.

Dominique Farauanu dealt with both my sale & our purchase. Although the process took longer than originally anticipated, she kept us fully updated, and advised us as to why. She was very quick in returning calls & emails & notifying us of updates & request. Very professional & understanding. Thank You

I recently exchanged my property and Mr Kyle Parsons handled my case throughout the sale. I had a very good experience with him. He was totally supportive and always available to discuss the matters and rectify them with me. The sale went through in a timely manner and I could not be happier with the professional service he provided.

Great communication seamless transaction

First time with a conveyancer, probate sale that fell through once because of the buyer, and re-advertising the property. I was kept fully informed with regular contact via phone, text or email. Claire Glavin was always positive and happy to answer any questions. Her advice helped me navigate the whole process.

Excellent. Great communication. Dominique provided a speedy and efficient service throughout the whole conveyancing process

A great professional experience with ongoing help provided promptly.
Good communication and any questions answered.
Thank you, Jessica!

I needed to buy a house quickly as my housing situation became very difficult, and Conveyancing Direct made the whole process as smooth and stress-free as possible. I managed to complete the purchase in record time. Dominique was extremely helpful, approachable, and kept me updated throughout, which gave me a lot of reassurance. I’m very grateful for the support and would highly recommend Conveyancing Direct.

The senior solicitor Lisa H was softly spoken, and friendly. She kept me updated and answered all my emails promptly. Lisa made the process much easier and explained things really well. The online process were also helpful.
I would highly recommend conveyancing Direct (especially Lisa)

Conveyancing Direct and Tom Mclaren-Roberts in particular were a pleasure to work with. The online portal was easy to use, plus I was also able to contact Tom directly by email and by phone. Knowing Tom was there and that he was so professional and thorough took a lot of pressure off me. I wish him and his team every success in the future.

Paige was amazing from start to finish and I would definitely use again .

Today I exchanged with the help from Jan Bennett. Jan was amazing from the start, she was absolutely amazing, keeping me informed all the way through but not only that she went above and beyond to rush my sale through due to health issues I’m having.
At no point did I think I was paying for a service as it was more like a friend helping me with my silly questions. Jan was absolutely amazing from start to finish. Thank you so so much for all your hard work

Highly recommend CDPL. Dominique Farauanu has been incredibly supportive during the purchase. As a first-time buyer, I naturally had a lot of questions, and Dominique was incredibly patient and helpful in making the buying process simple to understand. Thank you for all your hard work, Dominique!

I’ve just finished my B2L remortgage and Callum was fabulously helpful! Everything was simple, easy and fuss free. It was all completed in 2 weeks! So happy and thanks again Callum.

Claudia Bediako has been fantastic with our house buying experience. Informative and talked us through the processes as we are first time buyers.Claudia always responded quickly to enquiries. Claudia kept us up to date with everything and was friendly, knowledgeable and helpful. Claudia made the process really easy. Would highly recommend.

I found CDPL very professional. They responded quickly to emails / questions I had. The whole process of remortgaging my house was very smooth and quick, despite a historic problem caused by the previous lender. I will definitley use them again.

Highly Impressive Service!!!

I must commend Hanaa for her dedication and outstanding work during my recent house purchase. Her professionalism, attention to detail, and prompt communication made the stressful process smooth and less-frustrating

She went above and beyond to ensure a successful outcome. I truly value your expertise and support!

I definitely recommend!

We recently moved from Eastbourne to Oakham, Callum and his colleagues did a great job dealing with both our sale and purchase. Callum was very professional, friendly and informative the whole way through the process. We would highly recommend Conveyancing Direct, and especially Callum as a property lawyer.