Conveyancing Direct Property Lawyers Reviews 858

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 316 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness and professional approach, making interactions pleasant and productive. The service provided is often described as excellent, with many people noting the efficiency and ease of their overall experience. Reviewers are particularly impressed with the quick response times and the smooth user experience, highlighting the company's commitment to keeping them informed throughout the process. However, some customers also noted issues with communication and delays, with a few mentioning a lack of progress and updates, and difficulties reaching the company by phone. A small number of people expressed dissatisfaction with the time taken for their cases to be completed, feeling that the process was unnecessarily prolonged.

What people talk about most

Staff

Consumers generally express high satisfaction with the staff, frequently highlighting their professionalism,... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the professionalism,... See more

Customer service

Reviewers highlight positive aspects of customer service. Many customers praised the clear, patient, and... See more

Response time

Customers had positive experiences with response times. Many reviewers praised the promptness of... See more

User experience

Reviewers mention positive feedback about user experience. Many customers found the process easy, smooth, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am very grateful to Zara-Nicole Davies who has done a fantastic job keeping me informed on our journey, either by phone or email. I would recommend CDP Lawyers 100% easy to use process. I found all... See more

Company replied

Rated 5 out of 5 stars

Cerys from Conveyancing Direct kept us informed. When I would call Conveyancing Direct I would get connected to a human quickly and they would give me an informed meaningful update that was relevant.... See more

Company replied

Rated 5 out of 5 stars

I am greatful to Emma Apandi at conveyancing Direct for the outstanding services she provided for our 1st home purchase. She went above and beyond to assist us throughout the time. As a first time b... See more

Company replied

Rated 5 out of 5 stars

Sam Freeman has been working on mine and my partners first house purchase. We are set to complete in a couple of days and that will mark 11 weeks from having the offer accepted to being handed the key... See more

Company replied


Company details

  1. Lawyer

Information provided by various external sources

Conveyancing Direct Property Lawyers have provided expert legal services to the residential property market since 1992. Trading within a competitive volume market the firm has seen significant growth in recent years. We pride ourselves on a personal service which exploits the latest innovations in electronic communications, the firm is strongly committed to speeding up the conveyancing process through investment in technology and an extensive, customer focused staff training programme. Conveyancing Direct seek to facilitate property sales and purchases with the provision of a professional service which recognises that moving home can be a confusing and stressful event that should be as transparent and brief as possible.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

858 reviews

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1-star

Replied to 55% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Tom McLaren-Robert’s was superb

Introduced via the estate agents I was buying from, and prices were more or less the same as another firm I priced. I was assigned Tom McLaren-Robert’s. Hands-down, one of the most supportive and professional people I’ve worked with on any of my previous two purchases. All sorts of issues on the purchase-chain, with dreadful estate agents providing misleading timelines and false information as to the delays in dates. Very transparent when asked, and always forthcoming and very sympathetic. Would request using his services specifically in the future. 10/10.

January 23, 2026
Unprompted review
Conveyancing Direct Property Lawyers logo

Reply from Conveyancing Direct Property Lawyers

We’ll make sure Tom sees your kind words. He'll be delighted to have made such a difference! Thank you for your review.

Rated 5 out of 5 stars

The best solicitor I’ve ever used.

I used CDL to sell my property.
The solicitor that acted on my behalf was Dominique Farauanu.
Well what can I say !
Dominique was the ultimate professional, she was always responsive to emails and available for telephone calls. I found her to be very knowledgeable and she explained every process in detail. Dominique was great at getting things done and had an excellent attitude throughout a very long winded sales process. I cannot praise her enough, from her caring and understanding professionalism she was outstanding. If you are in need of a conveyancer then look no further.
Dominique is a credit to her profession and I would not hesitate in using her again. 5 stars from me !!

January 23, 2026
Unprompted review
Conveyancing Direct Property Lawyers logo

Reply from Conveyancing Direct Property Lawyers

Thank you for highlighting Dominique’s work. We’re proud of the care and professionalism she showed you during your transaction

Rated 5 out of 5 stars

We would 100% recommend Conveyancing Direct

We found conveyancing Direct from our first day very thorough and reliable our Solicitor Megi Bondarenko could not do enough for us when ever we needed to contact Megi via email or phone she always replied promptly and was always helpful nothing too much trouble is would wholeheartedly recommend Conveyancing Direct they went above and beyond for us on our house selling and buying journey

January 23, 2026
Unprompted review
Conveyancing Direct Property Lawyers logo

Reply from Conveyancing Direct Property Lawyers

Thanks so much for recognising Megi's efforts. We’re proud to have her on our team!

Rated 1 out of 5 stars

I was introduced to this firm via my…

I was introduced to this firm via my estate agents and rushed into paying the upfront fee. After speaking to my partner, we decided to cancel the contract as we had a 14 Day cool down period and also searches had begun. I was entitled a refund in the money I had paid and was informed that I would receive this in 28 days. Unfortunately this was two months ago and I’m still out of pocket by £400.00. Disgusting service, misleading and dishonest. Don’t give up any money to these clowns.

January 22, 2026
Unprompted review
Conveyancing Direct Property Lawyers logo

Reply from Conveyancing Direct Property Lawyers

Thank you for raising your concerns, which we are sorry to read. To confirm, it is your Estate Agent who is responsible for returning these funds to you rather than ourselves. Please can you contact them to chase this up but feel free to reach out to our customer service team if you require any further assistance.

Rated 5 out of 5 stars

Emma was very professional and helpful

Emma was very professional and helpful. No query was ever too much bother and towards the completion date when things got a bit frantic we felt that Emma was supportive and understanding.
We trusted Emma’s skills and knowledge and were reassured by her professionalism and integrity.

Thanks for everything Emma

November 28, 2025
Unprompted review
Conveyancing Direct Property Lawyers logo

Reply from Conveyancing Direct Property Lawyers

Thank you for your kind words! We're delighted you had a smooth experience with our team.

Rated 5 out of 5 stars

Highly recommend

Tom was very efficient. He was always quick with replies and kept us updated on each step of the process. We never had to chase him up to ask how things were going or check the work had been done. This kind of attention and efficiency feels rare these days, so we are very grateful and very happy to have worked with conveyancing direct.

December 5, 2025
Unprompted review
Conveyancing Direct Property Lawyers logo

Reply from Conveyancing Direct Property Lawyers

It’s fantastic to hear Tom provided such great service. Thanks for choosing us for your conveyancing.

Rated 5 out of 5 stars

Wonderful Experience!

This was my second time using CDL and I have to say Jess Day was extremely helpful, knowledgeable, and professional throughout the entire process. She was always available to assist whenever we called and took the time to explain everything clearly, which made the whole experience smooth and stress-free. Her efficiency and dedication were greatly appreciated, and I truly believe she is a real asset to Conveyancing Direct Limited.

August 1, 2025
Unprompted review
Conveyancing Direct Property Lawyers logo

Reply from Conveyancing Direct Property Lawyers

It’s wonderful to hear Jess made the process so smooth for you – we’ll be sure to pass on your comments.

Rated 5 out of 5 stars

Helpful and efficient; happy clients!

Cerys Donaldson handled our remortgage and was very helpful and efficient both by email and on the phone. Proving our identity was a little frustrating - the Credas app. photo 'window' shows more than is actually captured so missed my signature! Nevertheless, completion met to our required timescales so we are happy clients and grateful to Cerys.

January 15, 2026
Unprompted review
Conveyancing Direct Property Lawyers logo

Reply from Conveyancing Direct Property Lawyers

We’re delighted you had such a positive experience with Cerys. Thanks for taking the time to share your review and for providing feedback regarding Credas, which we will certainly look to resolve!

Rated 5 out of 5 stars

The best conveyancing firm

This is the best conveyancing firm I have come across in 40 years of buying & selling home, including B2L's.

The person we dealt with was Cerys Donaldson, who is:
- professional
- knowledgeable
- responsive
- helpful

January 15, 2026
Unprompted review
Rated 5 out of 5 stars

A First Class Experience

Despite being involved in a chain and having to deal with other, inept conveyancing solicitors, Emily Briers has been fantastic throughout the process. she has chased and been super responsive, despite my nagging e-mails :) and helped us finally get our sale & purchase safely over the line.
Emily was super efficient & I would definitely recommend her and Conveyancing Direct to any prospective clients.

January 12, 2026
Unprompted review
Rated 1 out of 5 stars

AVOID!

I cannot emphasise enough to anyone thinking of using Conveyancing Direct to think again. Absolutely dreadful service from start to finish. Unfortunately the people at the bottom of our chain chose to use this firm (as directed by Dixons estate agents). Zahra is apparently a trainee solicitor who did not seem to know what she was doing. We kept being given dates for completion but then told they weren’t ready and therefore it couldn’t be this date due to ‘finding more enquiries’. Even my estate agent was constantly chasing her for information and got the same incompetent answers. In summary, DO NOT USE THIS COMPANY UNLESS YOU WANT THE STRESS THEY HAVE CAUSED US.

December 17, 2025
Unprompted review
Rated 5 out of 5 stars

Huge praise and appreciation to…

Huge praise and appreciation to Dominique for her professionalism, determination and commitment to pursuing every obstacle she was faced with on our nightmare conveyancing journey. We began the process on 9th September 2025 and finally completed yesterday 12th January 2026 . The incompetence demonstrated by the both the buyer’s solicitors and Santander being the reason for the hugely stressful delay !. We are indebted to Dominique for her relentless patience and determination to chase and pursue any issues she was presented with … and there were many !!. If it hadn’t been for Dominique I believe we would still be waiting to complete this hugely frustrating process!!. Dominique should be recognised for going above and beyond.. showing such humility and genuine commitment to getting the job done … huge respect and thanks to a wonderful lady who I imagine will go far in her career 🙏💕

January 12, 2026
Unprompted review
Rated 1 out of 5 stars

Awful

What started as a smooth journey suddenly became very bumpy due to incomptence and poor communication. There were 6 parties in our chain, the bottom of the chain were both using Conveyancing Direct as they were introduced to them by their estate agent (Dixons). There were 4 different proposed dates due to their suddenly being more enquiries raised at the bottom. These in turn took over a week to be dealt with. It turns out this company are NOT solicitors but a conveyancing company who are part of the Connells group. The ‘trainee’ solicitor Zahra would never respond to my solicitot and when she did it was a different story to what was given to everybody else. The stress this cause all of us in the chain is appalling and completely unnecessary. We were ready to move the middle of November but the process was dragged out due to incompetence until the last quarter of December. The most bewildering part of all of this is that the two people dealing with the case were sat next to each other in the office! Not sure how this isn’t a conflict of interest but surely this should have made the communication between the two alot more effective.
Unfortunately it appears their fees are significantly cheaper compared to others but personally, save yourself the stress and pay tha little bit more for a competent and coherent solicitor. This chain was at the brink of collapse due to the miscommunication and lack of professionalism. Luckily, at the last hurdle someone called Ellie took over the case due to Annual Leave. She got the ball rolling and a concrete date in place before the final deadline for Christmas.
All I can say is, watch Panorama if you want to put the pieces of the puzzle together

January 12, 2026
Unprompted review
Rated 5 out of 5 stars

Would recommend

Dominique acted for us for our purchase of our new home. She was absolutely great throughout the whole process.
Always kept us up to date and ensured she was proactive in chasing things up. I only wish we would have used her for the sale of our property aswell! Thankyou so much Dominique x

January 9, 2026
Unprompted review
Rated 5 out of 5 stars

Quick, Affordable and Transparent.

I engage Gulcan Thomas, offie add St Leonards on Sea, East Sussex, as my Solicitors. Being a buyer, buyer, I asked her too many questions and I raised many queries in the process. She responded very professionally and covered extra miles to honour my request to treat my file on priority due to my personal circumstances. To be honest, she concluded the entire process in just 5 weeks . The charges were affordable as compare to their competitors and the level of service and support I received was tremendous. Very well done Gulcan & Thank you very much.

January 11, 2026
Unprompted review
Rated 5 out of 5 stars

Satisfied Customer.

Jess Day looked after me through a rather prolonged process and she was extremely efficient and very patient. I felt well cared for and was well informed at each stage of the process of selling my house. thank you Jess. I strongly recommend them.

January 6, 2026
Unprompted review

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