Cookieskids Reviews 409

TrustScore 2.5 out of 5

2.7

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Rated 1 out of 5 stars

I am very disappointed. Clothes were not true to size, material not so great (should have known to good to be true on prices). I ordered several items including 2 piece set which was missing the botto... See more

Company replied

Rated 1 out of 5 stars

MISSING AND USED USED USED ITEM!! ordered crayola building blocks with crayon set. Box was damaged, open, missing plastic covering, coloring sheets, CRACKED PLASTIC TRAY and USED crayons. Clearly anot... See more

Rated 1 out of 5 stars

I bought a camera via Walmart. Tried returning it a couple times but Walmart's system was always down. Called CS and they sent a shipping label and I mailed the camera back. They received it on Februa... See more

Company replied

Rated 1 out of 5 stars

The absolute worst customer service I've ever experienced in my life!!! I found these website around Christmas time last year just browsing and shopping for my grandsons. I came across cookies and was... See more

2.7

Poor

TrustScore 2.5 out of 5

409 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Great quality for a great price

I've been a Cookies Kids customer for quite some time. I am very satisfied with my last order. My kids like the destroyed denim jeans and they are quite pricey. I found them on Cookies Kids for a very reasonable price. My order arrived right and time and was well packaged. The quality of the jeans is awesome. I will definitely be purchasing from Cookies Kids in the future.

June 27, 2022
Unprompted review
Rated 1 out of 5 stars

They sent me an adult size 7 shoe when…

They sent me an adult size 7 shoe when I ordered a size 7 toddler (HORRIBLE MISTAKE) but wait there’s more they didn’t even make it up to me they asked me to return the shoe & I used a freight forwarder so I couldn’t. Did not offer me not even a partial refund this shoe is no good to me or my toddler. Do not order from this company. HORRIBLE CUSTOMER SERVICE !!!!!!!!

June 22, 2022
Unprompted review
Cookieskids logo

Reply from Cookieskids

We completely understand your frustration and we do apologize that you did not receive the correct item. We can confirm that a refund was issued for the incorrect shoes. Please reach out to our customer service team at 877-942-6654 if you have any additional questions.

Rated 1 out of 5 stars

I didn’t like the when I place my last…

I didn’t like the when I place my last order the coupon you offered appeared to be misleading. I didn’t quite get the representative’s explanation. I placed the order anyway.

June 21, 2022
Unprompted review
Cookieskids logo

Reply from Cookieskids

We are so sorry for this inconvenience. Please reach out to us at 877-942-6654 so that a member of our team can look into this for you.

Rated 5 out of 5 stars

Pleasantly surprised

I was very happy with the ease of online ordering. Very pleased with the selection of shoes in my size, the quality of the shoes was surprising for the price. My ordered arrived quickly, one pair was too small and I had no trouble with the return process, customer service was great. I will be purchasing more from this site.

June 20, 2022
Unprompted review
Rated 1 out of 5 stars

I never received my order

June 14, 2022
Unprompted review
Cookieskids logo

Reply from Cookieskids

We sincerely apologize that you have not yet received your purchase. Please give us a call at 877-942-6654 so that we may begin a carrier investigation for you.

Rated 1 out of 5 stars

Sent the wrong size…

I ordered a size 20 Husky and received a size 20. I received the order on a Wednesday and needed it for that upcoming Sunday. I was told I could not receive the correct size that I ordered until the wrong size has been returned and processed. At that time, they will send the size that I initially ordered, which would not get to me by Sunday.

June 13, 2022
Unprompted review
Cookieskids logo

Reply from Cookieskids

We are so sorry for our error. Please give us a call at 877-942-6654 so that we may look into this for you.

Rated 2 out of 5 stars

I love cookies kids and my family has…

I love cookies kids and my family has ordered from them since I was a kid. I accidentally ordered a wrong size. When I called the lady I spoke to was very rude. She didn’t want to do help me fix the problem she just wanted to get off the phone. I understand sometimes things can’t be changed but I took all the necessary steps including trying to call right after I hit order and realized. I am dyslexic and so sometimes it is hard for me to see the numbers. I just wanted to fix it so my daughter had clothes to wear. No one was helpful for me or really cared for my issue.

June 7, 2022
Unprompted review
Cookieskids logo

Reply from Cookieskids

We completely understand your frustration and we do apologize that we were not able to get this straightened out for you. Please give us a call at 877-942-6654 or email us at customerservice@cookieskids.com and a member of our team will be happy to assist you.

Rated 4 out of 5 stars

Returning items is HELL! Not easy at all!

Hi, I loved all the pieces of clothing I had ordered for my grandchildren. However, 3 pieces didn't fit my granddaughter and I am returning them. It was difficult for me to get where I needed to go for returns. It kept bouncing me to my account that I gave up and just emailed you guys about my problem. Hopefully, I get an answer today. Thank you.

June 6, 2022
Unprompted review
Rated 3 out of 5 stars

Disappointed

1. My check out price was lower than what was taken from my card. When I checked out it showed as $82.09 and I also got an receipt with this amount, then the next day I got another invoice stating $87.14.. I reached out to customer service and they said that it's most likely an IT glitch smh. That's the second time this happens to me, over a year ago was the first time, so since then this IT glitch still isn't fixed?? Wow.. Won't be ordering here anymore.

2. One tie that came with the shirt has already malfunctioned after just a few hours use.. I haven't used the others as yet so I don't know how well they will hold up but I do pray that they do.

May 25, 2022
Unprompted review
Cookieskids logo

Reply from Cookieskids

We are so sorry about this! Please reach out to our customer service team at 877-942-6654 so that we may provide you with a breakdown of your charges and assist you with your return.

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