Cookieskids Reviews 409

TrustScore 2.5 out of 5

2.7

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Rated 1 out of 5 stars

I am very disappointed. Clothes were not true to size, material not so great (should have known to good to be true on prices). I ordered several items including 2 piece set which was missing the botto... See more

Company replied

Rated 1 out of 5 stars

MISSING AND USED USED USED ITEM!! ordered crayola building blocks with crayon set. Box was damaged, open, missing plastic covering, coloring sheets, CRACKED PLASTIC TRAY and USED crayons. Clearly anot... See more

Rated 1 out of 5 stars

I bought a camera via Walmart. Tried returning it a couple times but Walmart's system was always down. Called CS and they sent a shipping label and I mailed the camera back. They received it on Februa... See more

Company replied

Rated 1 out of 5 stars

The absolute worst customer service I've ever experienced in my life!!! I found these website around Christmas time last year just browsing and shopping for my grandsons. I came across cookies and was... See more

2.7

Poor

TrustScore 2.5 out of 5

409 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Happy Mom

I am impressed with the quality of the clothing very good material. I am happy with my purchase

May 23, 2022
Unprompted review
Rated 5 out of 5 stars

satisfactory

the experience was very poor in the beginning but it got better in the end . i like shopping with you cause of the variety for my children

May 10, 2022
Unprompted review
Rated 5 out of 5 stars

I have bought clothes for my toddler…

I have bought clothes for my toddler grand niece…16 months old. When the first box arrived at their home she was full of giggles at the clothes as my niece showed them to her. When the second box arrived, she picked out her favorite 2 outfits and carried then around with her.
It says a lot when a little girl loves the clothes. It say a lot, also when the mom also loves them. There is a second girl on the way and I am happy the clothes will get a lot to of use. I was also able to get little and big sister outfits for when the new baby arrives. Love the selections and the sizes.
Having the clothes delivered to the “girls” in a different state is a bonus. The cost of postage for me to mail things is outrageous. Love the shipping perks.

May 9, 2022
Unprompted review
Rated 5 out of 5 stars

Grateful great Nana

I love,love this site to purchase clothes for my grand and great grand kids. The clothes arrive as promised and the quality is fantastic!!

May 2, 2022
Unprompted review
Rated 5 out of 5 stars

Satisfied Grandma!

I ordered shirts for my grandchildren who have a school uniform with a logo embroidered on the front. Mistakenly I missed the section to include the embroidery, but with a few messages back and forth, the problem was resolved. The children received their shirts as part of their birthday gift. The sizing, quality of materials, and customer service are all excellent. Thank you cookieskids!

April 26, 2022
Unprompted review
Rated 3 out of 5 stars

This was our first experience with…

This was our first experience with Cookies and our order was not shipped as ordered. We ordered 10 packs and it was mixed 10 packs and 7 packs but not enough 7 packs to make up for the total quantity. We were not informed of the changes and didn't get all that we need. We were charged the same for the 7 and 10 packs. How do you make that kind of decision without the customer's permission?

April 25, 2022
Unprompted review
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Reply from Cookieskids

We are so sorry that you had this experience with our store. We do see that this situation has been resolved. We hope that you will grant us the opportunity to serve you better in the future.

Rated 5 out of 5 stars

Easy to purchase online

When ordering from Cookies, one item I purchased was in smaller size. I contacted a representative of Cookies and they assisted me in returning my purchase. I now have a store credit that I can use at my leisure. I love Cookies and I have been buying from them for over 49 years.

April 18, 2022
Unprompted review

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