Cookieskids Reviews 409

TrustScore 2.5 out of 5

2.7

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Rated 1 out of 5 stars

I am very disappointed. Clothes were not true to size, material not so great (should have known to good to be true on prices). I ordered several items including 2 piece set which was missing the botto... See more

Company replied

Rated 1 out of 5 stars

MISSING AND USED USED USED ITEM!! ordered crayola building blocks with crayon set. Box was damaged, open, missing plastic covering, coloring sheets, CRACKED PLASTIC TRAY and USED crayons. Clearly anot... See more

Rated 1 out of 5 stars

I bought a camera via Walmart. Tried returning it a couple times but Walmart's system was always down. Called CS and they sent a shipping label and I mailed the camera back. They received it on Februa... See more

Company replied

Rated 1 out of 5 stars

The absolute worst customer service I've ever experienced in my life!!! I found these website around Christmas time last year just browsing and shopping for my grandsons. I came across cookies and was... See more

2.7

Poor

TrustScore 2.5 out of 5

409 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Waiting three months for my kids…

Waiting three months for my kids clothes and still not aloud to get a refund

March 1, 2022
Unprompted review
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Reply from Cookieskids

We are so sorry that you have not received your package as of yet. Please call our customer service team at 877-942-6654 so that we may look into this for you.

Rated 1 out of 5 stars

Not great Customer Service

We received some bottles at our baby shower and tried them out as soon as the baby was born. The bottles were leaking and useless. CookiesKids would not let us return them (or exchange for store credit) as it was outside the 30-day window. They had no understanding of the fact that they were a baby shower gift and that the baby was born more than 30 days after we received the bottles.

February 28, 2022
Unprompted review
Cookieskids logo

Reply from Cookieskids

We do understand your frustration and we are very sorry for this inconvenience. Please contact our customer service team at 877-942-6654 and one of our representatives will be happy to review this issue.

Rated 5 out of 5 stars

More Than Satisfied Customer

I have been a customer for over five years and always enjoy shopping for my grandkids and I have never been disappointed! I have shared the Cookies Kids site with others hoping they to will enjoy the shopping experience! I love the pricing, the quality and the service! Thanks again!

February 28, 2022
Unprompted review
Rated 5 out of 5 stars

Very happy Customer …

My experience with this company has been absolutely amazing,the selection prices,have been wonderful. I've told friends family to order from this store.My orders arrive quick im happy doing business with this establishment.Thank You

February 28, 2022
Unprompted review
Rated 1 out of 5 stars

I brought the jacket and it's peeling…

I brought the jacket and it's peeling and I haven't even washed it. Very disappointed

February 25, 2022
Unprompted review
Cookieskids logo

Reply from Cookieskids

We are so sorry to hear that! Please reach out to our customer service team at 877-942-6654 or customerservice@cookieskids.com with a bit more information and a member of our team will be happy to assist you with a return.

Rated 5 out of 5 stars

My New Go-To Place For Children's Clothes

Finding the items I wanted on the website and ordering them were very easy. There was a good selection that was well priced for my budget. Correspondences via email and telephone were quick and accurate. The package arrived very quickly and was well packed. Cookieskids.com is now my go-to place for ordering children's clothing.

February 25, 2022
Unprompted review
Rated 5 out of 5 stars

Best company ever

We do a lot of ordering as we are foster care providers and need different size clothing for the kids that come to us. We have not had any issues and are extremely happy with the company and the customer service department. We have recommended your company to several other providers, family and friends.

February 25, 2022
Unprompted review
Rated 5 out of 5 stars

this is review :)

really like the baby bottles i ordered they look nice, and affordable!!! the website is very easy to navigate and i like the name of the store… :)

February 25, 2022
Unprompted review

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