Cophall Park & Ride Gatwick Reviews 

2,963
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 1,398 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently mention that the online booking system is very simple to use and offers great convenience. Travelers often praise the friendly and helpful staff who ensure that check-in procedures run smoothly. Consumers also appreciate the frequent and reliable shuttle services running directly to the airport terminals at very competitive prices. However, some reviewers noted occasional issues with unexpected terminal delays or vehicle battery problems upon collection. A few people also mentioned that waiting for transfer shuttle buses at the airport terminal could sometimes take longer than expected.

What people talk about most

Service

Reviewers highlight positive aspects of service, noting that drop-off and collection are smooth,... See more

Staff

Customers consistently note positive experiences with staff, highlighting that employees are extremely... See more

Booking process

Users describe positive interactions with booking_process, highlighting that the online reservation system is... See more

Location

Customers had ambiguous experiences with location, noting both convenience and distance drawbacks. Many... See more

Price

Reviewers mention positive feedback about price, consistently describing rates as very competitive,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had another good visit to Cophall Farm - service as excellent as normal with really friendly staff. On my return bus was there within 15 mins of calling. When using Gatwick i would not use anyone else... See more

Company replied

Rated 5 out of 5 stars

A very good place to park - I have been using them for years. Excelent regular bus service into Gatwick and swift check-in both to depost and pick up keys. A recebt mix-up when I booked the wrong vehi... See more

Company replied

Rated 5 out of 5 stars

Have been using the service at Cophall for many years. So easy to book online and really friendly and pleasant people at the office. Never had any issues, always get excellent service and will keep on... See more

Company replied

Rated 5 out of 5 stars

Really helpful staff, friendly, and supportive, the service is really helpful and easy to use and they give you all the information you need and if anything should change a direct contact number or em... See more

Company replied


Company details

  1. Vehicles & Transportation

Written by the company

Cophall Parking Gatwick has over 30 years of experience providing Park and Ride services for Gatwick Airport. With our close proximity to the airport and our frequent bus transfers, Cophall Parking is the regarded by many as the most convenient Park and Ride service at Gatwick. Our 2000 space Car Park bears the prestigious Park Mark Award and is police checked for safety and security.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

3K reviews

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1-star

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4.6

All reviews

(2,963)

1,289 reviews in the last 12 months

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Rated 5 out of 5 stars

Easy to book

Easy to book
Friendly service

July 16, 2026
Cophall Park & Ride Gatwick logo

Reply from Cophall Park & Ride Gatwick

We are delighted to hear that you found our booking process easy and our service friendly. We appreciate your kind words!

Cophall Park & Ride Gatwick

Rated 5 out of 5 stars

Excellent service as always

Excellent service as always. Drop off and pick up quick. Just felt sorry for the driver as no aircon on the bus in this very hot weather!

July 7, 2026
Cophall Park & Ride Gatwick logo

Reply from Cophall Park & Ride Gatwick

We're so happy to hear you had excellent service and quick drop-off and pick-up! We appreciate you highlighting the driver's comfort; we are looking into our bus air conditioning.

Cophall Park & Ride Gatwick

Rated 5 out of 5 stars

Always use this company

Always use this company, brilliant service , we were recommended and now we recommend

July 6, 2026
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Reply from Cophall Park & Ride Gatwick

We are so pleased to hear that you consistently use our company and find our service brilliant! It's wonderful to know that you're now recommending us to others. Thank you for your kind words!

Cophall Park & Ride Gatwick

Rated 5 out of 5 stars

The staff were helpful and the shuttle…

The staff were helpful and the shuttle bus to and from Gatwick Airport was prompt and well driven, all at a competitive price.

June 29, 2026
Cophall Park & Ride Gatwick logo

Reply from Cophall Park & Ride Gatwick

We're happy to hear that you found our staff helpful and that our shuttle bus service to and from Gatwick Airport was prompt and well-driven. We appreciate your positive feedback on our competitive pricing!

Cophall Park & Ride Gatwick

Rated 5 out of 5 stars

Have been parking there for many years…

Have been parking there for many years and always have had good things to say about them

July 11, 2026
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Reply from Cophall Park & Ride Gatwick

We're so pleased to hear you've had consistently positive experiences with us over many years. Thank you for your continued loyalty; it truly means a lot!

Cophall Park & Ride Gatwick

Rated 5 out of 5 stars

reliable as ever

July 5, 2026
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Reply from Cophall Park & Ride Gatwick

Thank you for your kind words!

Cophall Park & Ride Gatwick

Rated 5 out of 5 stars

Fantastic company looked after us in a…

Fantastic company looked after us in a professional way and manner. Our flight was delayed coming home and they were accommodating for the misshap

July 11, 2026
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Reply from Cophall Park & Ride Gatwick

We're so pleased to hear that our team provided professional and accommodating service, especially when your flight was delayed. Thank you for your kind words!

Cophall Park & Ride Gatwick

Rated 5 out of 5 stars

Cophall - the only option when flying from Gatwick.

We always use Cophall when flying from Gatwick.
Booking is easy
Checking the car in is uncomplicated
Shuttle bus is regular
Thank you all for a good service.,

July 1, 2026
Cophall Park & Ride Gatwick logo

Reply from Cophall Park & Ride Gatwick

We are so pleased to hear that your experience with us was excellent, from booking to the shuttle bus service. We appreciate your continued loyalty!

Cophall Park & Ride Gatwick

Rated 5 out of 5 stars

Happy with the parking side of things

Happy with the parking side of things, prompt with the pick at the airport when you arrive back been parking here for a few years now

July 11, 2026
Cophall Park & Ride Gatwick logo

Reply from Cophall Park & Ride Gatwick

We're so pleased to hear you're happy with our parking service and the prompt pick-up at the airport. Thank you for your continued loyalty over the past few years!

Cophall Park & Ride Gatwick

Rated 5 out of 5 stars

Just a great service..have used the…

Just a great service..have used the services 3 times and never been disappointed..

July 11, 2026
Cophall Park & Ride Gatwick logo

Reply from Cophall Park & Ride Gatwick

We are so happy to hear that our service has consistently met your expectations! We appreciate your continued trust in us.

Cophall Park & Ride Gatwick

Rated 5 out of 5 stars

All way a good service the car is well…

All way a good service the car is well cared for

July 2, 2026
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Reply from Cophall Park & Ride Gatwick

We appreciate your positive feedback. We are happy to hear that you consistently receive good service and that your car is well cared for.

Cophall Park & Ride Gatwick

Rated 4 out of 5 stars

Great place for airport parking and…

Great place for airport parking and still reasonable prices. Buses frequent. Buses are now very dirty and tatty looking inside wouldn't hurt to give them a wipe round but all in all great service.

July 4, 2026
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Reply from Cophall Park & Ride Gatwick

We're happy to hear you found our airport parking services and prices reasonable, and that our buses are frequent. We appreciate you bringing the cleanliness of our buses to our attention; we will address this with our team to ensure a more pleasant experience for everyone.

Cophall Park & Ride Gatwick

Rated 5 out of 5 stars

Excellent company wouldnt use anyone else

Brilliant service from start to finish , i always telephone book and staff can not be any more helpful and polite . Also had no problems when dropping off and collecting vehicle very quick service and buses always frequant , i definately rate this company excellent 5 stars

July 8, 2026
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Reply from Cophall Park & Ride Gatwick

We are so happy to hear that you consistently receive brilliant service from our team, from booking to vehicle collection. We truly appreciate your kind words about our helpful staff and efficient service. Thank you for your excellent 5-star rating!

Cophall Park & Ride Gatwick

Rated 5 out of 5 stars

Always easy to drop off before being…

Always easy to drop off before being dropped to the airport. Would highly recommend!

July 7, 2026
Cophall Park & Ride Gatwick logo

Reply from Cophall Park & Ride Gatwick

We're delighted to hear that dropping off your vehicle before your flight was easy and convenient for you. Thank you for your high recommendation!

Cophall Park & Ride Gatwick

Rated 5 out of 5 stars

value for money

Friendly, knowledgeable and helpful staff,
good location, good price, reliable and quick service,
easy booking service

June 23, 2026
Cophall Park & Ride Gatwick logo

Reply from Cophall Park & Ride Gatwick

We're so happy to hear such wonderful feedback! It's great that you found our staff friendly, knowledgeable, and helpful, and that our location and prices met your expectations. We appreciate you highlighting our reliable, quick, and easy booking service!

Cophall Park & Ride Gatwick

Rated 5 out of 5 stars

Excellent service from drop off to pick…

Excellent service from drop off to pick up,
The hand over of your keys leaves you stress free about losing them while away.
We also had our departure and arrival flights at north and south terminals, this was no problem for our drop off and pick up, once bag collected we where picked up within 15 mins

July 8, 2026
Cophall Park & Ride Gatwick logo

Reply from Cophall Park & Ride Gatwick

We're delighted to hear you experienced excellent service from drop-off to pick-up! It's wonderful to know that our key handover process provided you with peace of mind. We're also pleased that our service seamlessly accommodated your flights at both North and South terminals, with a prompt pick-up within 15 minutes of collecting your bags. Thank you for your fantastic feedback!

Cophall Park & Ride Gatwick

Rated 5 out of 5 stars

Very good

Everything was very organised have used lots of times always the same thank you

July 7, 2026
Cophall Park & Ride Gatwick logo

Reply from Cophall Park & Ride Gatwick

We're so glad to hear you consistently find everything well-organized! Thank you for your continued support and kind words.

Cophall Park & Ride Gatwick

Rated 5 out of 5 stars

Nothing everything was perfect

Nothing everything was perfect

June 9, 2026
Cophall Park & Ride Gatwick logo

Reply from Cophall Park & Ride Gatwick

We are so pleased to hear that everything was perfect for you. Thank you for taking the time to share your positive experience with us.

Cophall Park & Ride Gatwick

Rated 4 out of 5 stars

This was the only parking that would…

This was the only parking that would accept my 5.2m long VW transporter van without further charges. I got confirmation over the phone 4 days before, when I booked however we I arrived they said I would have to pay an extra charge as it was too long. We had a converation and I showed them my phonecall logs so they then said they wouldnt charge me extra. Other than that it all went fine. Quick transfer to and from the airport.

June 24, 2026
Cophall Park & Ride Gatwick logo

Reply from Cophall Park & Ride Gatwick

We appreciate you sharing your experience with us. We are truly sorry for the confusion regarding the charges for your van upon arrival, despite your prior confirmation. We are glad we could resolve this for you and that the rest of your parking and transfer to and from the airport went smoothly. We value your feedback.

Cophall Park & Ride Gatwick

Rated 5 out of 5 stars

Airport parking

The place was clean, the staff were very efficient and the coach journey only took 10 minutes to the airport certainly would park there again

July 6, 2026
Cophall Park & Ride Gatwick logo

Reply from Cophall Park & Ride Gatwick

We're delighted to hear that you found the facilities clean and the staff efficient. It's wonderful that the short 10-minute coach journey to the airport was convenient for you. We appreciate your positive feedback!

Cophall Park & Ride Gatwick

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