Cophall Park & Ride Gatwick Reviews 2,694

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 1,339 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and the helpful, polite staff. Many find the booking process to be very easy and straightforward, appreciating the efficiency from start to finish. People also highlight the reasonable pricing, making it a cost-effective option. However, some customers were dissatisfied with specific aspects, such as long waiting times for shuttle buses or car collection, and occasional issues with staff attitude. A few people also mentioned concerns about the condition of their car upon return or difficulties with bus drivers.

What people talk about most

Service

Consumers find service to be positive, often describing it as excellent, efficient, and reliable. Many... See more

Staff

Users describe positive interactions with staff, frequently highlighting their politeness, helpfulness, and... See more

Booking process

Reviewers highlight positive aspects of the booking process, consistently describing it as easy, simple, and... See more

Location

People report ambiguous experiences with location. Many customers find the parking location easy to find and... See more

Price

Customers had positive experiences with price, consistently finding it reasonable and competitive. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great trustworthy parking company near Gatwick airport and always excellent value for money. Cars carefully looked after and staff all very helpful. Have used them for years and would not park anywher... See more

Company replied

Rated 5 out of 5 stars

Most importantly found the booking very easy . The cophall parking company is looking after their customers.The customers get discount regularly which is very important and great . This makes me... See more

Company replied

Rated 5 out of 5 stars

I have used Cophall Parking for many years now. I have found the service excellent. From arrival to collection. The team behind the counter at reception are always polite and efficient which makes the... See more

Company replied

Rated 5 out of 5 stars

Excellent service from start to finish! The booking process was simple and straightforward, and everything ran smoothly on the day. The staff were friendly, professional, and very efficient, makin... See more

Company replied


Company details

  1. Vehicles & Transportation

Written by the company

Cophall Parking Gatwick has over 30 years of experience providing Park and Ride services for Gatwick Airport. With our close proximity to the airport and our frequent bus transfers, Cophall Parking is the regarded by many as the most convenient Park and Ride service at Gatwick. Our 2000 space Car Park bears the prestigious Park Mark Award and is police checked for safety and security.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
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Rated 5 out of 5 stars

We use this car park at least twice a…

We use this car park at least twice a year and you know exactly what we are getting - stress free and car is looked after which is what we want and one less hassle to have to deal with.
Wouldn't stay anywhere else!!

May 3, 2026
Cophall Park & Ride Gatwick logo

Reply from Cophall Park & Ride Gatwick

We're delighted to hear that our car park consistently provides you with a stress-free experience, making your travels easier. Thank you for your continued trust and positive feedback!

Cophall Park & Ride Gatwick

Rated 5 out of 5 stars

Cancelled Booking.

Easy no hassle experience in making booking for one week's parking. Unfortunately, we did not end up going on our holiday due to illness literally the day before we were due to travel. I telephoned CPG (Cophall Parking Gatwick) to inform of cancellation. The agents I spoke to were most pleasant and helpful and within twenty four hours I was refunded in full. This was great news! We have used Cophall many times over the years and have never been disappointed. Thank you ladies and gents. Keep up the good service!!

April 23, 2026
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Reply from Cophall Park & Ride Gatwick

We are so pleased to hear that your booking and cancellation experience was smooth and that our team provided excellent service during a difficult time for you. We truly appreciate your continued loyalty and kind words.

Cophall Park & Ride Gatwick

Rated 5 out of 5 stars

Nice people on departure bus was ready…

Nice people on departure bus was ready to go.
Coming back perfect, made the call bus arrived quickly waited a couple of minutes for the car not surprising as we were back at the car park supper fast staff were lovely will use them again.

April 26, 2026
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Reply from Cophall Park & Ride Gatwick

We are so pleased to hear you had such a positive experience with our team and services. We truly appreciate your kind words and look forward to welcoming you back again!

Cophall Park & Ride Gatwick

Rated 5 out of 5 stars

Easy to book and good value

Easy to book and good value

May 12, 2026
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Reply from Cophall Park & Ride Gatwick

We're so glad you found booking easy and our value good!

Cophall Park & Ride Gatwick

Rated 4 out of 5 stars

Very organised and good value

Very organised and good value. Have been using for nearly thirty years and will continue to do so. Would’ve given 5 stars but had to wait around 20 minutes for the return bus following our holiday. Just wanted to get home at that point.
Highly recommend.

May 12, 2026
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Reply from Cophall Park & Ride Gatwick

We truly appreciate your long-standing loyalty and kind words! We understand waiting for the bus after a holiday can be frustrating. We're glad you highly recommend us.

Cophall Park & Ride Gatwick

Rated 5 out of 5 stars

Easy straight forward and reasonable…

Easy straight forward and reasonable voat wise plus fast efficient transfer to and from airport terminals. We are repeat customers.

May 11, 2026
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Reply from Cophall Park & Ride Gatwick

We're delighted to hear you found our service easy, straightforward, and reasonably priced. We appreciate your continued custom and positive feedback!

Cophall Park & Ride Gatwick

Rated 4 out of 5 stars

My recent experience Cophall park & ride

Easy car check in and pick up, only thing that could possibly be improved is bus driver assistance loading cases onto bus.
This would be greatly appreciated by tired travellers after long walk with cases from arrivals to bus stop.

May 5, 2026
Cophall Park & Ride Gatwick logo

Reply from Cophall Park & Ride Gatwick

We're glad to hear your check-in and pick-up were easy. We appreciate your feedback regarding bus driver assistance for luggage; we will certainly consider this for weary travelers.

Cophall Park & Ride Gatwick

Rated 5 out of 5 stars

Always very efficient

Always very efficient, on time and happy to keep on dealing with Cophall.

May 15, 2026
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Reply from Cophall Park & Ride Gatwick

We're so glad you find our service efficient and on time! Thank you for your continued loyalty.

Cophall Park & Ride Gatwick

Rated 4 out of 5 stars

very good efficient service

very good efficient service

April 25, 2026
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Reply from Cophall Park & Ride Gatwick

We appreciate your feedback. We're glad you found our service efficient. Thank you for your time.

Cophall Park & Ride Gatwick

Rated 5 out of 5 stars

Once again a stress free experience.

Once again, excellent service, polite staff, and, most importantly, no extra mileage on my car. Thus very happy returning customer.

May 9, 2026
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Reply from Cophall Park & Ride Gatwick

We're happy to hear you received excellent service from our polite staff and appreciate your positive feedback as a returning customer!

Cophall Park & Ride Gatwick

Rated 5 out of 5 stars

I found it very easy to sort

I found it very easy to sort. Gentlemen on the phone was very pleasant. All good

May 15, 2026
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Reply from Cophall Park & Ride Gatwick

We are so glad to hear you had such a positive experience with us. Thank you for your kind words!

Cophall Park & Ride Gatwick

Rated 5 out of 5 stars

Car parking Gatwick

Car is parked in a safe place and ready for you to pick up on your return. The buses to and from the airport run frequently.

May 14, 2026
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Reply from Cophall Park & Ride Gatwick

We're so happy to hear your car was safe and our frequent bus service made your experience smooth. Thank you for your kind words!

Cophall Park & Ride Gatwick

Rated 5 out of 5 stars

Everything was first class great pick…

Everything was first class great pick up, car well looked after andbstaff really nice

May 3, 2026
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Reply from Cophall Park & Ride Gatwick

We're so pleased everything was first class, from pickup to our wonderful staff. Thank you for your kind words!

Cophall Park & Ride Gatwick

Rated 5 out of 5 stars

Five star service from a five star…

Five star service from a five star team. Always efficient, courteous and helpful. Wouldn’t use anyone else.

May 13, 2026
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Reply from Cophall Park & Ride Gatwick

We are so pleased to hear you consistently receive five-star service from our team. Thank you for your kind words and loyalty!

Cophall Park & Ride Gatwick

Rated 5 out of 5 stars

Hassle free

We have used them a few times now and it’s always so hassle free and easy

May 6, 2026
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Reply from Cophall Park & Ride Gatwick

We are so glad to hear that your experiences with us have been consistently hassle-free and easy. We appreciate your kind words!

Cophall Park & Ride Gatwick

Rated 5 out of 5 stars

I can always rely on Cophall parking

I can always rely on Cophall parking, bit cheaper everytime, and car in safe hands

May 4, 2026
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Reply from Cophall Park & Ride Gatwick

We're so glad you consistently find our parking reliable and affordable, and that your car feels safe with us. Thank you!

Cophall Park & Ride Gatwick

Rated 5 out of 5 stars

We always use Cophall not had a bad…

We always use Cophall not had a bad word to say about them 👍

May 13, 2026
Cophall Park & Ride Gatwick logo

Reply from Cophall Park & Ride Gatwick

We're so happy you consistently have great experiences with us! Thank you for your kind words.

Cophall Park & Ride Gatwick

Rated 5 out of 5 stars

Carl T

Very organized staff check us in, good deliver to north terminal and back and picking up are car on arrival back to site . i have been using Cophall now for 25 years. and have neve had a issue
Thank You

May 13, 2026
Cophall Park & Ride Gatwick logo

Reply from Cophall Park & Ride Gatwick

We truly appreciate your wonderful feedback! We're so glad to hear about your consistently positive experiences over the past 25 years. We value your loyalty.

Cophall Park & Ride Gatwick

Rated 5 out of 5 stars

We have used Copall parking a few times…

We have used Copall parking a few times now, never had a problem with transfer too and from the airport.

May 12, 2026
Cophall Park & Ride Gatwick logo

Reply from Cophall Park & Ride Gatwick

We're glad to hear you've had consistently smooth transfers to and from the airport with our parking service. Thank you for your feedback!

Cophall Park & Ride Gatwick

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