Had another good visit to Cophall Farm - service as excellent as normal with really friendly staff. On my return bus was there within 15 mins of calling. When using Gatwick i would not use anyone else... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
A very good place to park - I have been using them for years. Excelent regular bus service into Gatwick and swift check-in both to depost and pick up keys. A recebt mix-up when I booked the wrong vehi... See more
Company replied
Have been using the service at Cophall for many years. So easy to book online and really friendly and pleasant people at the office. Never had any issues, always get excellent service and will keep on... See more
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Really helpful staff, friendly, and supportive, the service is really helpful and easy to use and they give you all the information you need and if anything should change a direct contact number or em... See more
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Company details
Written by the company
Cophall Parking Gatwick has over 30 years of experience providing Park and Ride services for Gatwick Airport. With our close proximity to the airport and our frequent bus transfers, Cophall Parking is the regarded by many as the most convenient Park and Ride service at Gatwick. Our 2000 space Car Park bears the prestigious Park Mark Award and is police checked for safety and security.
Contact info
Cophall Park & Ride, Effingham Road, , RH10 3HZ, Copthorne, United Kingdom
- 01342 712779
- reservations@cophallparking.co.uk
- www.cophallparkinggatwick.co.uk
4.6
Excellent
3K reviews
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Excellent facility, rude reception
Excellent facility, close to the airport, simple process but the staff at the drop off desk were rude and threw the receipts and call cards at me.
August 9, 2026
Reply from Cophall Park & Ride Gatwick
Thank you for your review.
We're delighted to hear that you found our facility convenient, close to the airport and the overall process simple.
We are, however, very sorry to hear about your experience with our team at the drop-off desk. Receipts and call cards should always be handed to customers courteously, and the behaviour you have described is not the level of customer service we expect from our staff.
We apologise for the poor impression this created and will ensure your feedback is raised with the relevant team.
We appreciate your positive comments about the facility and hope to provide you with a five-star experience next time.
Many Thanks,
Cophall Park & Ride Gatwick
Great service
We have been using Cophall parking for years and have never had a problem. It is a bit harder these days as at 70 humping your own suitcases on and off the bus, especially when busy, is not easy! But other than that its a great service!
August 7, 2026
Reply from Cophall Park & Ride Gatwick
We're so glad to hear you've consistently had great experiences with our service over the years! We understand that managing luggage can be challenging, especially during busy times. Your feedback regarding the bus experience is valuable, and we appreciate you bringing it to our attention.
Cophall Park & Ride Gatwick
Very easy to book and great price
Very easy to book and great price. Used once before and had a very positive experience.
August 1, 2026
Reply from Cophall Park & Ride Gatwick
We're thrilled to hear that booking with us was easy and that you found our prices great! It's wonderful to know you had another positive experience.
Cophall Park & Ride Gatwick
Have used Cophall on several occasions…
Have used Cophall on several occasions and never had an issue. If you can book in advance then you will usually be given a discount. Will continue to use this parking facility. Thanks.
August 1, 2026
Reply from Cophall Park & Ride Gatwick
We're so happy to hear you've consistently had positive experiences with our parking facility and appreciate your loyalty. We value your feedback and look forward to continuing to serve you.
Cophall Park & Ride Gatwick
A very good place to park
A very good place to park - I have been using them for years. Excelent regular bus service into Gatwick and swift check-in both to depost and pick up keys. A recebt mix-up when I booked the wrong vehicle registration number was swiftly resolved by their helpful admin staff.
August 7, 2026
Reply from Cophall Park & Ride Gatwick
We're so pleased to hear you've been a long-time customer and consistently find our bus service and key handling efficient. It's wonderful that our team could quickly resolve the booking mix-up for you. Thank you for your kind words!
Cophall Park & Ride Gatwick
Reply from Cophall Park & Ride Gatwick
Thank you for your positive feedback!
Cophall Park & Ride Gatwick
Easy to do and always has availability.. Have used them for years with no problems.
Easy and quick to book and always has availability.
July 30, 2026
Reply from Cophall Park & Ride Gatwick
We're so pleased to hear that you found our booking process easy and quick, and that you appreciate our consistent availability. Thank you for your wonderful feedback!
Cophall Park & Ride Gatwick
I would have rated 5 starts if
I would have rated 5 starts. But at numerous times while I was on holiday I got a notification from my car app to tell me the vehicle had been left unlocked. I appreciate that they might have to move cars around etc, but when I got the first notification, I kept an eye on it and my vehicle was left unlocked for almost 3 hours.. luckily we have access to this information but what about the people that don’t. I did email and I got an apology but since that email, it happened again. A little unsure about the trusting them again.
July 30, 2026
Reply from Cophall Park & Ride Gatwick
Thank you for your feedback.
We're sorry for the concern caused by the notifications from your vehicle app and appreciate why this left you feeling uneasy.
As part of our operation, vehicles are block parked within our secure compound to maximise capacity and ensure the efficient movement of customers' vehicles. During these movements, vehicles may occasionally remain unlocked for short periods whilst being repositioned. However, they remain within our secure compound, which is protected by security measures and CCTV at all times.
We're pleased that you contacted us directly and that we were able to respond to your concerns. We appreciate that the notifications continued afterwards, but we would like to reassure you that your vehicle remained within our secure storage facility throughout its stay.
Thank you for bringing your concerns to our attention, and we hope this provides some reassurance.
Many Thanks,
Cophall Park & Ride Gatwick
Cophall Park & Ride Gatwick
Easy to arrange
Easy to arrange. I have used this service several times and have always been very pleased with the service received
August 6, 2026
Reply from Cophall Park & Ride Gatwick
We're delighted to hear that you found the arrangement process easy and that you've consistently been pleased with our service over several uses. Thank you for your continued trust!
Cophall Park & Ride Gatwick
Car not ready on return and then 45 minute wait
Despite knowing that we were due to land at 2pm and a phone call whilst we were at baggage reclaim when we arrived back at Cophal our car waz not waiting for us.
Initialy we were told there was a power cut and they were behind moving the cars due to not having the information and then told that a car needed jump starting at the top of our cars row.
We ended up waiting 45 minutes for our car after a long flight and the due to the delay ended up stuck in traffic after an accident on the M25 which we would have missed if our car was ready.
Very disapointed as we have never had an issue at cophal before but believe that knowing we are coming they should be getting the cars out with plenty of time to deal with any issues and have it ready for us.
August 5, 2026
Reply from Cophall Park & Ride Gatwick
Good afternoon,
Thank you for taking the time to write your review. We are sorry to read your comments about your recent experience.
We would like to investigate this matter and would ask you to please send us an email to customerservices@cophallparking.co.uk please include your booking reference.
As you can see from other reviews, your experience isn't commonplace with our other customers and we want to ensure that we keep all our customers happy.
Many Thanks,
Cophall Park & Ride Gatwick
Reply from Cophall Park & Ride Gatwick
We're so glad we could accommodate your larger vehicle! We appreciate your kind words.
Cophall Park & Ride Gatwick
Reply from Cophall Park & Ride Gatwick
We're so glad you found our booking process easy and our service efficient. We appreciate your kind words about our polite staff.
Cophall Park & Ride Gatwick
Have used this site many times and each…
Have used this site many times and each time have found the staff very helpful and prices are very good.
July 28, 2026
Reply from Cophall Park & Ride Gatwick
We're so pleased to hear that you've had consistently positive experiences with us! It's wonderful to know that our team has been helpful and that you find our prices to be good. Thank you for your continued support.
Cophall Park & Ride Gatwick
staff are excellent helpful no matter…
staff are excellent helpful no matter what time of the day it is. easy to park, great location.
August 4, 2026
Reply from Cophall Park & Ride Gatwick
We're delighted to hear that our team's dedication to excellent service, day or night, made a positive impression. We're also pleased you found our parking convenient and our location ideal. Thank you for your wonderful feedback!
Cophall Park & Ride Gatwick
Discount code let down
Easy to use website for booking however no way to add the discount code for the 20% savings emailed to me. So feel a little disappointed. Have used the site for years so happy with the service.
August 3, 2026
Reply from Cophall Park & Ride Gatwick
Thank you for your review and for your continued loyalty over the years. We're delighted to hear that you've always been happy with our service.
We're sorry to hear that you were unable to apply your discount code. This certainly isn't the experience we want our customers to have.
Please could you email customerservices@cophallparking.co.uk with a copy of the promotional email you received, the discount code and, if possible, a screenshot of the issue. We'd be happy to investigate what happened and identify whether there was a technical issue.
Thank you for bringing this to our attention, and we hope to welcome you back again soon.
Many Thanks,
Cophall Park & Ride Gatwick
You send emails saying up to 20% off
You send emails saying up to 20% off. When you sign up it gives you 10% unless you enter the original voucher code
August 3, 2026
Reply from Cophall Park & Ride Gatwick
Thank you for your feedback.
We're sorry to hear that you were disappointed with our promotional offer. However, we're not entirely sure what issue you experienced.
From time to time we send promotional emails offering discounts of up to 20%, depending on the specific campaign and the terms of the offer. We also regularly offer 10% discount codes as part of other promotions.
Many Thanks,
Cophall Park & Ride Gatwick
Reply from Cophall Park & Ride Gatwick
We're so happy to hear that our service met your expectations for flexibility, security, professionalism, and pricing. We truly appreciate your positive feedback!
Cophall Park & Ride Gatwick
Being using Cophall Farm for over 20…
Being using Cophall Farm for over 20 years and have no need or intention of changing. Prior to Cophall I tried virtually every other option, but stayed with Cophall after the first time of using them.
July 26, 2026
Reply from Cophall Park & Ride Gatwick
We are so incredibly happy to hear that you have been a loyal customer for over 20 years! It truly means a lot to us that you've chosen to stay with us after trying other options. We appreciate your wonderful feedback.
Cophall Park & Ride Gatwick
Reply from Cophall Park & Ride Gatwick
We are so pleased to hear that you found our booking process straightforward and our pricing to be fair. Thank you for your positive feedback!
Cophall Park & Ride Gatwick
Reply from Cophall Park & Ride Gatwick
We appreciate your feedback on our quick response. We understand your concern regarding the price adjustment.
Cophall Park & Ride Gatwick
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