Cophall Park & Ride Gatwick Reviews 

2,958
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 1,398 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently mention that the online booking system is very simple to use and offers great convenience. Travelers often praise the friendly and helpful staff who ensure that check-in procedures run smoothly. Consumers also appreciate the frequent and reliable shuttle services running directly to the airport terminals at very competitive prices. However, some reviewers noted occasional issues with unexpected terminal delays or vehicle battery problems upon collection. A few people also mentioned that waiting for transfer shuttle buses at the airport terminal could sometimes take longer than expected.

What people talk about most

Service

Reviewers highlight positive aspects of service, noting that drop-off and collection are smooth,... See more

Staff

Customers consistently note positive experiences with staff, highlighting that employees are extremely... See more

Booking process

Users describe positive interactions with booking_process, highlighting that the online reservation system is... See more

Location

Customers had ambiguous experiences with location, noting both convenience and distance drawbacks. Many... See more

Price

Reviewers mention positive feedback about price, consistently describing rates as very competitive,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had another good visit to Cophall Farm - service as excellent as normal with really friendly staff. On my return bus was there within 15 mins of calling. When using Gatwick i would not use anyone else... See more

Company replied

Rated 5 out of 5 stars

A very good place to park - I have been using them for years. Excelent regular bus service into Gatwick and swift check-in both to depost and pick up keys. A recebt mix-up when I booked the wrong vehi... See more

Company replied

Rated 5 out of 5 stars

Have been using the service at Cophall for many years. So easy to book online and really friendly and pleasant people at the office. Never had any issues, always get excellent service and will keep on... See more

Company replied

Rated 5 out of 5 stars

Really helpful staff, friendly, and supportive, the service is really helpful and easy to use and they give you all the information you need and if anything should change a direct contact number or em... See more

Company replied


Company details

  1. Vehicles & Transportation

Written by the company

Cophall Parking Gatwick has over 30 years of experience providing Park and Ride services for Gatwick Airport. With our close proximity to the airport and our frequent bus transfers, Cophall Parking is the regarded by many as the most convenient Park and Ride service at Gatwick. Our 2000 space Car Park bears the prestigious Park Mark Award and is police checked for safety and security.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(2,958)

1,286 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I always use this carparking when I fly…

I always use this carparking when I fly from Gatwick never had a problem

July 20, 2026
Cophall Park & Ride Gatwick logo

Reply from Cophall Park & Ride Gatwick

We're so pleased to hear that you consistently have a problem-free experience when you choose our car parking for your flights from Gatwick. Thank you for your continued trust!

Cophall Park & Ride Gatwick

Rated 3 out of 5 stars

Booked as per normal via login

Booked as per normal via login but came up as card failure. However booking went through and confirmation sent. Had to call to double check. All ok, but not as clear cut as usual. Helped by a lovely lady called Brook.

July 27, 2026
Cophall Park & Ride Gatwick logo

Reply from Cophall Park & Ride Gatwick

We appreciate you bringing this booking issue to our attention. We are glad our team could assist you and we will investigate the card failure notification to ensure a smoother process for future bookings.

Cophall Park & Ride Gatwick

Rated 5 out of 5 stars

Very organised and staff pleasant

Very organised and staff pleasant. Everything went like clockwork. Pick up was very quick. All very good.

July 26, 2026
Cophall Park & Ride Gatwick logo

Reply from Cophall Park & Ride Gatwick

We're so pleased to hear that everything was well-organized and that our staff were pleasant. It's wonderful to know that your experience went smoothly, including a quick pick-up!

Cophall Park & Ride Gatwick

Rated 5 out of 5 stars

Straight forward

Straight forward, No hassle and organised.

July 26, 2026
Cophall Park & Ride Gatwick logo

Reply from Cophall Park & Ride Gatwick

We are so pleased to hear that your experience with us was straightforward, hassle-free, and well-organized. Thank you for your kind words!

Cophall Park & Ride Gatwick

Rated 4 out of 5 stars

All very smooth

All very smooth. Thanks

July 25, 2026
Cophall Park & Ride Gatwick logo

Reply from Cophall Park & Ride Gatwick

We're happy to hear that everything was smooth for you. Thank you for your positive feedback!

Cophall Park & Ride Gatwick

Rated 5 out of 5 stars

Another great experience easy to book…

Another great experience easy to book in, great customer service, quick transfer and pick always use Cophall parking.

July 25, 2026
Cophall Park & Ride Gatwick logo

Reply from Cophall Park & Ride Gatwick

We are so glad to hear you had another great experience with our easy booking, excellent customer service, and quick transfers. We truly appreciate your continued loyalty!

Cophall Park & Ride Gatwick

Rated 5 out of 5 stars

Well organised …

Well organised with no problem dropping car off or picking up again after our holiday.
Regular shuttle to airport.

July 12, 2026
Cophall Park & Ride Gatwick logo

Reply from Cophall Park & Ride Gatwick

We are so pleased to hear that your drop-off and pick-up were seamless and that our regular shuttle service to the airport was convenient for you. Thank you for your wonderful feedback!

Cophall Park & Ride Gatwick

Rated 5 out of 5 stars

Satisfied customers

After using your parking site for the second time we were very happy again and will continue to use you for future holidays. We find you easy to get to, easy to correspond with and Customer service is great and find no fault at all in any part of your service. Thank you

July 23, 2026
Cophall Park & Ride Gatwick logo

Reply from Cophall Park & Ride Gatwick

We're absolutely delighted to hear that you had another fantastic experience using our parking site! It's wonderful to know that you found our service easy to access and that our customer service met your expectations. We truly appreciate your loyalty and look forward to welcoming you back for future holidays.

Cophall Park & Ride Gatwick

Rated 5 out of 5 stars
Cophall Park & Ride Gatwick logo

Reply from Cophall Park & Ride Gatwick

We're so glad to hear you found our site user-friendly. We always aim for a seamless experience for our valued customers.

Cophall Park & Ride Gatwick

Rated 5 out of 5 stars

Very happy with the service

Very happy with the service

July 6, 2026
Cophall Park & Ride Gatwick logo

Reply from Cophall Park & Ride Gatwick

We are so pleased to hear that you were happy with the service you received. Thank you for your kind words!

Cophall Park & Ride Gatwick

Rated 5 out of 5 stars

Easy to make booking.

A pleasant and professional member of staff quickly understood my booking, and completed it without a problem.

July 22, 2026
Cophall Park & Ride Gatwick logo

Reply from Cophall Park & Ride Gatwick

We're delighted to hear that a member of our team was able to quickly and efficiently assist you with your booking. It's wonderful to know that everything was completed without a problem.

Cophall Park & Ride Gatwick

Rated 5 out of 5 stars

Everything runs smoothly

Everything runs smoothly. Car was waiting when we arrived. check in also very easy. Bathrooms at reception area always a plus!

July 14, 2026
Cophall Park & Ride Gatwick logo

Reply from Cophall Park & Ride Gatwick

We're happy to hear that everything ran smoothly for you. It's great to know your car was waiting and check-in was easy. We appreciate your positive feedback about the bathrooms!

Cophall Park & Ride Gatwick

Rated 5 out of 5 stars

Great service

Great service. Stress free. Will 100% recommend to others

July 15, 2026
Cophall Park & Ride Gatwick logo

Reply from Cophall Park & Ride Gatwick

We're so happy to hear we provided you with stress-free service! We appreciate your recommendation.

Cophall Park & Ride Gatwick

Rated 5 out of 5 stars

Always use Cophall for Gatwick Parking

Always use Cophall for Gatwick Parking. Easy to get to and always give a good service.

July 22, 2026
Cophall Park & Ride Gatwick logo

Reply from Cophall Park & Ride Gatwick

We're so pleased to hear you consistently find our service good and easy to access. Thank you for your kind words and continued trust in us!

Cophall Park & Ride Gatwick

Rated 5 out of 5 stars

Reliable service

Booking easy. Check-in efficient. Arranging return pick up straightforward. Overall a reliable and safe option

July 16, 2026
Cophall Park & Ride Gatwick logo

Reply from Cophall Park & Ride Gatwick

We're delighted to hear that you found the booking process easy and check-in efficient. It's wonderful to know that arranging your return pick-up was straightforward, and you consider us a reliable and safe option.

Cophall Park & Ride Gatwick

Rated 5 out of 5 stars

Excellent experience as always

Excellent experience as always, easy booking process with very competitive prices, drop off and pick up straight forward and no fuss. They can be trusted to deliver a quality service. (Hopefully my latest review will earn me free board and lodgings on my next visit 😀

July 21, 2026
Cophall Park & Ride Gatwick logo

Reply from Cophall Park & Ride Gatwick

We're delighted to hear you consistently have an excellent experience with us! It's wonderful to know that our booking process, competitive prices, and straightforward drop-off and pick-up contribute to a quality service you can trust. Thank you for your kind words.

Cophall Park & Ride Gatwick

Rated 5 out of 5 stars

They are my first choice

They are my choice anytime i want a parking and ride in Gatwick. They have always provided services to my satisfaction and hope it will be this time too. effective booking process.

July 14, 2026
Cophall Park & Ride Gatwick logo

Reply from Cophall Park & Ride Gatwick

We're delighted to hear that we are your preferred choice for parking and ride at Gatwick. It's wonderful to know that our services have consistently met your satisfaction, and we appreciate your positive feedback on our effective booking process.

Cophall Park & Ride Gatwick

Rated 5 out of 5 stars

Also helpful

Also helpful, efficient and friendly. Always use Cophall when flying from Gatwick. Very competitive prices too.

July 21, 2026
Cophall Park & Ride Gatwick logo

Reply from Cophall Park & Ride Gatwick

We're so pleased to hear that you find our service helpful, efficient, and friendly! It's wonderful to know you consistently choose us when flying from Gatwick, and that our competitive prices are appreciated.

Cophall Park & Ride Gatwick

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look