Had another good visit to Cophall Farm - service as excellent as normal with really friendly staff. On my return bus was there within 15 mins of calling. When using Gatwick i would not use anyone else... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
A very good place to park - I have been using them for years. Excelent regular bus service into Gatwick and swift check-in both to depost and pick up keys. A recebt mix-up when I booked the wrong vehi... See more
Company replied
Have been using the service at Cophall for many years. So easy to book online and really friendly and pleasant people at the office. Never had any issues, always get excellent service and will keep on... See more
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Really helpful staff, friendly, and supportive, the service is really helpful and easy to use and they give you all the information you need and if anything should change a direct contact number or em... See more
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Company details
Written by the company
Cophall Parking Gatwick has over 30 years of experience providing Park and Ride services for Gatwick Airport. With our close proximity to the airport and our frequent bus transfers, Cophall Parking is the regarded by many as the most convenient Park and Ride service at Gatwick. Our 2000 space Car Park bears the prestigious Park Mark Award and is police checked for safety and security.
Contact info
Cophall Park & Ride, Effingham Road, , RH10 3HZ, Copthorne, United Kingdom
- 01342 712779
- reservations@cophallparking.co.uk
- www.cophallparkinggatwick.co.uk
4.6
Excellent
3K reviews
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Reply from Cophall Park & Ride Gatwick
We're so happy to hear that our service met your expectations for flexibility, security, professionalism, and pricing. We truly appreciate your positive feedback!
Cophall Park & Ride Gatwick
Being using Cophall Farm for over 20…
Being using Cophall Farm for over 20 years and have no need or intention of changing. Prior to Cophall I tried virtually every other option, but stayed with Cophall after the first time of using them.
July 26, 2026
Reply from Cophall Park & Ride Gatwick
We are so incredibly happy to hear that you have been a loyal customer for over 20 years! It truly means a lot to us that you've chosen to stay with us after trying other options. We appreciate your wonderful feedback.
Cophall Park & Ride Gatwick
Reply from Cophall Park & Ride Gatwick
We are so pleased to hear that you found our booking process straightforward and our pricing to be fair. Thank you for your positive feedback!
Cophall Park & Ride Gatwick
Reply from Cophall Park & Ride Gatwick
We appreciate your feedback on our quick response. We understand your concern regarding the price adjustment.
Cophall Park & Ride Gatwick
Big increase in prices since earlier…
Big increase in prices since earlier bookings this year. Also early this year on 2 occasions I was given the 10% members discount as well as the on line booking offer, this time it was not so Other that that a reasonable service
August 1, 2026
Reply from Cophall Park & Ride Gatwick
Thank you for your feedback.
We're pleased to hear that you found our service to be reasonable.
With regard to our pricing, we operate dynamic pricing, meaning prices can vary depending on demand, availability and how far in advance a booking is made. We always recommend booking as early as possible, as this is when the best prices are typically available.
We monitor our pricing regularly to ensure we remain competitive while continuing to provide a secure and reliable service.
We appreciate your feedback and hope to welcome you back again in the future.
Many Thanks,
Cophall Parking Gatwick
We always park at Cophall when we go…
We always park at Cophall when we go overseas, very professional & we know our car is safe.
August 1, 2026
Reply from Cophall Park & Ride Gatwick
We're so pleased to hear you always choose us for your overseas travel and that you feel your car is safe with us. Thank you for your kind words!
Cophall Park & Ride Gatwick
Just booked them for the fourth time…
Just booked them for the fourth time this year very efficient and for staff
July 24, 2026
Reply from Cophall Park & Ride Gatwick
We are so pleased to hear you've chosen us for the fourth time this year! We truly appreciate your kind words about our efficient staff.
Cophall Park & Ride Gatwick
A straightforward experience
A straightforward experience. A good website that made booking easy, a location near enough to the airport, good staff, a quick shuttle bus and an easy collection process upon return.
I will be using them in again in the future.
June 17, 2026
Reply from Cophall Park & Ride Gatwick
We are so pleased to hear you had such a straightforward and positive experience with us! It's wonderful to know our website, staff, shuttle, and collection process all contributed to your satisfaction. We look forward to welcoming you back in the future.
Cophall Park & Ride Gatwick
Reply from Cophall Park & Ride Gatwick
We're delighted to hear that you consistently have a seamless parking experience at Gatwick and find our prices reasonable. Thank you for your positive feedback!
Cophall Park & Ride Gatwick
Quick
Quick, simple check in, staff really polite and helpful, easy to use throughout check in and collection from the airport. First class service, thankyou
July 30, 2026
Reply from Cophall Park & Ride Gatwick
We're so glad to hear that your check-in was quick and simple, and that our staff were polite and helpful. It's wonderful to know you found our service first-class!
Cophall Park & Ride Gatwick
Only place we ever use quick easy and…
Only place we ever use quick easy and very efficient
July 30, 2026
Reply from Cophall Park & Ride Gatwick
We're delighted to hear that you consistently find our service quick, easy, and very efficient. Thank you for your continued loyalty and wonderful feedback!
Cophall Park & Ride Gatwick
Reply from Cophall Park & Ride Gatwick
We are so pleased to hear that our booking process was simple and easy for you. We truly appreciate your positive feedback!
Cophall Park & Ride Gatwick
Really helpful staff
Really helpful staff, friendly, and supportive, the service is really helpful and easy to use and they give you all the information you need and if anything should change a direct contact number or email. Easy to book and easy to arrange and a bus route directly to your terminal no fuss at all really convenient. I have used them 3 times now and will continue to do so.
July 29, 2026
Reply from Cophall Park & Ride Gatwick
We are delighted to hear about your positive experiences with us! It's wonderful to know that our staff's helpfulness, the ease of our service, and the convenience of our booking and transport options have made your trips stress-free. We truly appreciate your continued loyalty and kind words.
Cophall Park & Ride Gatwick
Reply from Cophall Park & Ride Gatwick
We're delighted to hear that you experienced excellent service and found our bus reliable and frequent. We're also pleased that you felt your car was in safe hands.
Cophall Park & Ride Gatwick
Always easy to book on website ,good…
Always easy to book on website ,good price,very helpful staff .
July 28, 2026
Reply from Cophall Park & Ride Gatwick
We are delighted to hear that you found our booking process easy, our prices good, and our staff very helpful. Thank you for your wonderful feedback!
Cophall Park & Ride Gatwick
Reply from Cophall Park & Ride Gatwick
We're delighted to hear that you had a good experience with our parking and service. Thank you for your positive feedback; we truly appreciate it.
Cophall Park & Ride Gatwick
Came to pick up my car
Came to pick up my car. The office had a strong stench of weed. It looked like there was Only one member of staff on site. My key wasn’t in the office. The man behind the counter told me he’d deal with the other customers and then “grab my key”
I was first in the office but last out.
Update - Received a satisfactory response.
July 28, 2026
Unprompted review
Reply from Cophall Park & Ride Gatwick
Thank you for your feedback.
We're sorry to hear that your return experience did not meet your expectations.
Having reviewed your booking and our CCTV, we noted that your booking was made with a return flight due to land at 02:50, however you arrived back at our reception at approximately 00:44, more than two hours earlier than expected. As a result, your vehicle had not yet been prepared for collection. We also cannot find a record of a collection call being made, which would normally alert us that you had returned early.
Once you arrived, your key was retrieved as quickly as possible, and our records show you waited approximately five minutes.
Regarding your comments about the smell in reception, we have investigated this internally. All members of staff on duty that evening are non-smokers, and with a busy reception area and customers coming and going, any odour would not have originated from our team.
Finally, at the time you entered reception, one member of staff was temporarily away from the desk. This has been confirmed by our CCTV, which is why only one colleague was available to assist customers for a short period.
Many Thanks,
Cophall Park & Ride Gatwick
High recommended *****
We have been using Cophall Park & Ride for some time now and are always really happy with the service they provide. Would highly recommend.
July 19, 2026
Reply from Cophall Park & Ride Gatwick
We're delighted to hear that you've consistently been happy with our service over time. Thank you for your high recommendation!
Cophall Park & Ride Gatwick
Reply from Cophall Park & Ride Gatwick
We're so glad to hear our team provided prompt and friendly service, even early in the morning!
Cophall Park & Ride Gatwick
Well organised and easy to book
Well organised and easy to book , we have used Cophall for years and never had a problem.
July 27, 2026
Reply from Cophall Park & Ride Gatwick
We're so pleased to hear that you find our service well-organized and easy to book. Thank you for your many years of loyalty and for consistently choosing us!
Cophall Park & Ride Gatwick
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