Corner Park Garages Reviews 

456
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 71 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, friendly demeanor, and professional service, making the car-buying process easy and stress-free. Many appreciate the no-pressure sales approach, allowing them to browse and test drive vehicles at their own pace without feeling rushed or intimidated. The overall user experience is frequently described as smooth, easy, and efficient, with many reviewers highlighting excellent communication and support throughout the purchase. However, some customers also noted issues with after-sales care, including unresolved problems with their purchased vehicles and poor communication regarding these issues. There were also instances where promised callbacks were not received, and some found discrepancies in the condition of the car upon collection or issues with the vehicle's history.

What people talk about most

Staff

Customers had positive experiences with staff, consistently describing them as helpful, friendly, and... See more

Service

Reviewers highlight positive aspects of service, with many praising the professional and helpful assistance... See more

Product

Customers consistently note positive experiences with product, with many expressing satisfaction with their... See more

User experience

Users describe positive interactions with user experience, often calling it "fantastic" and recommending the... See more

Customer service

Reviewers mention ambiguous feedback about customer service, with many praising the helpfulness and support... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Probably the best experience of buying a car, the staff were so helpful, Kim even helped tax my new car and also help with filling out for my new log book. They were so understanding when my finance c... See more

Company replied

Rated 5 out of 5 stars

I buy my cars over the phone so I am very dry upon the honesty of the dealer. Craig was first class in his appreciation of my situation a nd described the car accurately. I couldn’t ask for better c... See more

Company replied

Rated 5 out of 5 stars

Sales people allowed me to wander around checking their cars at will, without interfering, also let me test drive as many cars I wanted before picking one that suited me.

Company replied

Rated 5 out of 5 stars

I have got to be honest, this is the easiest experience I have ever had in buying a car. Sam the salesman in the Swansea branch was very helpful during the process. He was a friendly approachable pe... See more

Company replied


Company details

  1. Used Car Dealer
  2. Audi Dealer
  3. BMW Dealer
  4. Car Dealer

Written by the company

With over 30 years of experience in the motor industry under our belt, we can provide expert impartial advice to help you find the perfect car for your lifestyle and budget.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

456 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(456)

60 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Very helpful

Very helpful

May 21, 2025
Corner Park Garages logo

Reply from Corner Park Garages

Thanks for your review, Yolanda! Is there any way we can earn that fifth star? Aside from giving you a free car of course! 😂

Rated 5 out of 5 stars

Quick and friendly service

No hard sell. Friendly service and quick process

May 26, 2025
Corner Park Garages logo

Reply from Corner Park Garages

Hi there and thanks for your kind review! We have never done hard sells here... it's just not in our nature! 😁 We're so pleased you approved. Please let us know if we can help with anything! 😎

Rated 5 out of 5 stars

A Good Experience From Start To Finish

We arrived at Corner Park Garage having seen a car advertised which we were interested in. Craig located the car for us and handed us the key, he then left us to look the car over ourselves. There was no pressure, just helpful responses to any questions which we had.
We decided that we wanted to proceed with buying the car and after completing some paperwork and leaving a deposit we arranged to collect the car two days later.
When we returned to complete the purchase there was a problem because we were making payment from an overseas account and the payment hadn’t gone through. We agreed to wait for the payment to be made and accepted the offer to deliver the car to us a couple of days later. This was done and we were delighted to receive the vehicle on the agreed date.
Corner Park Garage couldn’t have been more helpful, the delay in getting the payment through was totally on us but regardless of that they delivered the car to us which involved over an hour’s round trip and at no cost to ourselves.
Everyone involved in the process was friendly and helpful, the staff went out of their way to make it as pleasant an experience as possible. We would certainly recommend them to anyone looking to buy a new second hand car.

May 15, 2025
Corner Park Garages logo

Reply from Corner Park Garages

Hi Julie, thanks so much for your kind review - we're so pleased we got there in the end, and we really appreciate your kind words. Your recommendation means the world, and Craig sends his thanks! 😁

Rated 2 out of 5 stars

Lovely vehicle, service could be improved

Purchased a lovely van/minibus. Price was good for the vehicle and having it delivered as the garage is over 350 miles from my location helped though this wasn’t cheap.
Things that went well: I now have a superb van.
Things that didn’t/ haven’t gone well:
1)The delivery was initially started on a low loader (which was good as it wouldn’t have added the mileage to the vehicle)
Having been tugged for overweight vehicle (should have been a bigger low loader) then drove it to my delivery address.
2) The advertisement on the company website stated it had two remote keys. (Using their own downloaded pdf) Only one key arrived with the vehicle and when I enquired to the spare, was initially told that this information I had seen would have been on an auto trader type site with generic advert information. A high level lie. When I sent a copy of the information showing it was from their own website, was then promised some money as an ‘in kind’ offer towards a new one as there was no spare key and I’ve had to purchase one myself for over £400.
Having asked on many occasions about this payment (not expecting them to pay for all of it, I’m not greedy just a contribution) I’ve now been ignored when I mention it.
Purchased in February, it’s now May. I’m not going to hold my breath.
3) vehicle had a rear light out on the website advertisement photos.
Had a “vehicle checked by corner garage” sticker inside the cab. Still had the same rear light out (which I had to replace before I had it MOT’d (something else which wasn’t mentioned in the advert.)

Evidently me receiving oodles of emails asking to review them, I held off for now to give them the chance to rectify and benefit of the doubt but having been ghosted regarding the key, decision was made.

Could have been a lot worse. But I don’t like being lied to.

Kudos to Kim for going out of his way to ensure a copy of my warranty documents did actually arrive in my inbox. Would have been 1 star without that 😂

February 22, 2025
Corner Park Garages logo

Reply from Corner Park Garages

Hello Mrs. Clem, and thank you for your feedback. Regarding delivery, it is a large vehicle, and as we only sell these sparingly, it isn't cost-effective for us to invest in a large vehicle to carry this, adn we did the best we could to deliver it safely. I can absolutely see the light out from the photos. This is an easy thing for us to fix, and this is not acceptable. We are truly sorry for this, and will be investigating. I can confirm "2 remote keys" were listed on the website. This is automatically generated from the vehicle specification when it was new.

However, we need to do our best to make this right. We will call you on the number we have on file.

Rated 2 out of 5 stars

I bought a Citroen c2 puretech in…

I bought a Citroen c2 puretech in January this year. Been great until the last few days only to find out that the wet belt is causing issues with the car. I can’t afford to repair this. Looking at the lifetime warranty this isn’t covered with is crazy. Car is now stationary until I can get the money to repair. I have emailed a few times but no reply. I will be calling again tomorrow as couldn’t get a response today

May 19, 2025
Unprompted review
Corner Park Garages logo

Reply from Corner Park Garages

Hello and thanks for your feedback. A wet belt is a serviceable item, and classed as 'wear and tear', which is unfortunately not covered under our Warranty. Please call us on 01792 478201 and ask for Terry. He's extremely busy at the moment, so please feel free to leave a message with a collegue, and he will get back to you as soon as possible.

Rated 5 out of 5 stars

Great service from staff.

My interest in purchasing a car was met with efficient and helpful staff. The purchase of the vehicle was very straight forward. A very successful outcome.

May 11, 2025
Corner Park Garages logo

Reply from Corner Park Garages

Why thank you, David! We really appreciate your kind review! Happy motoring! 🚗🚗🚗

Rated 5 out of 5 stars

Easy to deal with

Easy to deal with. Bought a lovely car well pleased. Excellent service. Would certainly buy from them again.

May 2, 2025
Corner Park Garages logo

Reply from Corner Park Garages

Now this review is a perfect template for us to go by! Thank you Helen for your excellent review! 😁

Rated 5 out of 5 stars

Excellent customer service

Sorted finance through an outside company, corner park were great in keeping me up date on the finance application and how long to wait before expecting the veichle. Neil was fab throughout and very professional with getting things over the line. I would recommend anyone to cornerpark based on the experience and thanks to Neil and the team at corner park for the way you handled me as a customer.

May 13, 2025
Unprompted review
Corner Park Garages logo

Reply from Corner Park Garages

Thank you so much for your kind review, Ryan! Neil is over the moon, and doing all our heads in about this review - so thanks for that! 😂 Hope to see you again soon! 😎

Rated 4 out of 5 stars

No pressure off any salesman everything…

No pressure off any salesman everything explained clearly and easy to understand and always kept touch while sorting out the finance agreement very happy and would recommend to anyone who is looking to buy a car

May 4, 2025
Corner Park Garages logo

Reply from Corner Park Garages

Thanks for your kind review, Stephen! We really appreciate your kind words. We do try our best, and your recommendation means the world! Just wondering... how can we earn that fifth star? 😉😁 Thanks again!

Rated 5 out of 5 stars

Made car buying easy

Professional, friendly, no fuss, no big sales spiel

May 7, 2025
Corner Park Garages logo

Reply from Corner Park Garages

Hi Ian and thanks for your kind review, we're so pleased you like our approach - hope to see you again soon! 😁

Rated 5 out of 5 stars

Nice experience

Nice experience

April 23, 2025
Corner Park Garages logo

Reply from Corner Park Garages

Nice customer! 😎 Thanks so much for your kind review!

Rated 5 out of 5 stars

I visited the showroom whilst on…

I visited the showroom whilst on holiday in Wales and saw the car I liked. On returning home I reserved the car and waited for a AA inspection. The garage kept my car for a number if weeks while this happened. Following purchase the car delivered my car to my home some 162 miles away. Very friend helpful staff. Hats off to you for your excellent service.

April 29, 2025
Corner Park Garages logo

Reply from Corner Park Garages

Hi Julia and thank you so much for your kind review. We really appreciate the faith you've shown in us. Your review means absolutely everything to us, and we're so pleased we could acommodate you. We hope to see you again soon. 😁

Rated 1 out of 5 stars

Very poor

Abysmal communication and customer service.

April 26, 2025
Corner Park Garages logo

Reply from Corner Park Garages

Hi Ryan and thanks for your feedback. I've spoken with Neil who confirmed this was not handled properly at all. On initial inspection, we'd found an issue of concern that was proving difficult to diagnose. We sent this car to 3 seperate garages until we found the fault (compressor), and duly rectified it. We did not communicate with you well at all, and should have kept you updated on this to keep you aware of the progress of your vehicle. We are very sorry for this, and we will be conducting a thorough review to amend our practices in future.

Rated 5 out of 5 stars

Efficient and customer focussed

Efficient and customer focussed

April 21, 2025
Corner Park Garages logo

Reply from Corner Park Garages

That's how we like it! Thanks, Ian for your kind words - and for your review! See you again soon (but not too soon 😂) 😎

Rated 1 out of 5 stars

Distinct lack of responsibility and respect

Rejected car due to multiple issues. Not a good experience getting to the point where we returned the vehicle. Tonight went to drop the V5 to Corner Park Swansea after checking the opening times online (Wed 09:00 - 19:00), only to find them shut by 18:30.
9th email (all unanswered by Terry) on its way.
Do yourself a favour Terry and just answer us. Perhaps we could get that V5 to you then!

April 23, 2025
Unprompted review
Corner Park Garages logo

Reply from Corner Park Garages

Hi there and thanks for your feedback. We're extremely sorry about this, and the involved parties have been reprimanded for their actions. Our opening hours are correct, and this will not happen again. Having spoken to Terry, he has assured me he is speaking directly to the finance company about your concerns.

Rated 5 out of 5 stars

Would highly recommend the guys at…

Would highly recommend the guys at corner park Swansea nothing was too much trouble felt at ease from start to finish had my car for 2 days now and I love it so many thanks again

April 12, 2025
Corner Park Garages logo

Reply from Corner Park Garages

Your recommendation means absolutely everything to us, Charlotte! Thank you so much for your kind review, and we're so pleased you're happy with your new Grandland X! Give us a holler if you need anything! 🤙

Rated 5 out of 5 stars

Friendly staff and very patient when…

Friendly staff and very patient when faced with a bank not wanting to release funds.
Drove away with a lovely BMW.

April 2, 2025
Corner Park Garages logo

Reply from Corner Park Garages

HI Bridgit, and thanks for your lovely review! We know these things happen - thank you so much for choosing us! We're pleased you're happy with your new BMW, too! 🚗🚗🚗

Rated 2 out of 5 stars

Don't buy a life time warranty

Once the purchase is made, they really don't want to know....don't get a life time warranty, I did and they questioned whether a faulty sensor could be replaced....the third sensor to fail in under a year

April 7, 2025
Corner Park Garages logo

Reply from Corner Park Garages

Hi there, and thanks for your feedback. Unfortunately, the sensor was not covered under our warranty. I have spoken to my colleague, Kim - who confirmed our attempt at sorting an alternative car for you in order to try and alleviate the issues you're having. We do understand - however, that this wasn't for you. Please don't hesitate to contact us in the future regarding Warranty issues, and we'll always look to assist where we can.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look