Corner Park Garages Reviews 

456
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 71 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, friendly demeanor, and professional service, making the car-buying process easy and stress-free. Many appreciate the no-pressure sales approach, allowing them to browse and test drive vehicles at their own pace without feeling rushed or intimidated. The overall user experience is frequently described as smooth, easy, and efficient, with many reviewers highlighting excellent communication and support throughout the purchase. However, some customers also noted issues with after-sales care, including unresolved problems with their purchased vehicles and poor communication regarding these issues. There were also instances where promised callbacks were not received, and some found discrepancies in the condition of the car upon collection or issues with the vehicle's history.

What people talk about most

Staff

Customers had positive experiences with staff, consistently describing them as helpful, friendly, and... See more

Service

Reviewers highlight positive aspects of service, with many praising the professional and helpful assistance... See more

Product

Customers consistently note positive experiences with product, with many expressing satisfaction with their... See more

User experience

Users describe positive interactions with user experience, often calling it "fantastic" and recommending the... See more

Customer service

Reviewers mention ambiguous feedback about customer service, with many praising the helpfulness and support... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Probably the best experience of buying a car, the staff were so helpful, Kim even helped tax my new car and also help with filling out for my new log book. They were so understanding when my finance c... See more

Company replied

Rated 5 out of 5 stars

I buy my cars over the phone so I am very dry upon the honesty of the dealer. Craig was first class in his appreciation of my situation a nd described the car accurately. I couldn’t ask for better c... See more

Company replied

Rated 5 out of 5 stars

Sales people allowed me to wander around checking their cars at will, without interfering, also let me test drive as many cars I wanted before picking one that suited me.

Company replied

Rated 5 out of 5 stars

I have got to be honest, this is the easiest experience I have ever had in buying a car. Sam the salesman in the Swansea branch was very helpful during the process. He was a friendly approachable pe... See more

Company replied


Company details

  1. Used Car Dealer
  2. Audi Dealer
  3. BMW Dealer
  4. Car Dealer

Written by the company

With over 30 years of experience in the motor industry under our belt, we can provide expert impartial advice to help you find the perfect car for your lifestyle and budget.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

456 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(456)

60 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Nice and simple

Nice and simple, did what they said they would do and no pushy sales people.

November 16, 2024
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Reply from Corner Park Garages

That's what we like to hear! Thanks so much for your kind review, John! 😁

Rated 5 out of 5 stars

Highly recommend

We seen a car we liked on line. Salesmen were so helpful. Went to collect the car 3 days later to find it being valeted. It was spotless when we viewed. Neil was a diamond. Helped us tax the car and done exchange of details on log books. He was very helpful and made the process so very easy for us. Thank you. Would thourally recommend.

November 9, 2024
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Reply from Corner Park Garages

Thank you so much for your fantastic review! We're so glad to hear that Neil provided you with such a smooth and helpful experience. It's great to know that the car was in top condition when you viewed it and that the entire process, from tax to log book exchange, was made easy for you. We truly appreciate your recommendation and are thrilled you had a positive experience with us. Thanks again, and we look forward to assisting you in the future!

Rated 5 out of 5 stars

Great service from (Terry) from the…

Great service from (Terry) from the warranty, called on Wednesday to inform him of a warranty fault for my car what I have had for 1 year. He told me to send the invoice. Invoice sent today, garage paid straight away. Thank you. This is my 4th car with you guys, I would highly recommend taking out the lifetime warranty. Great service.

November 8, 2024
Unprompted review
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Reply from Corner Park Garages

Thank you so much for your continued trust and loyalty! We're thrilled to hear that Terry provided such great service and that your warranty issue was handled quickly and efficiently. It’s fantastic to know that the lifetime warranty has been beneficial for you. We truly appreciate your recommendation, and we're grateful for your 4th purchase with us. Thank you again for your kind words, and we look forward to serving you for many more years to come!

Rated 5 out of 5 stars

Great prompt response to enquiries …

Great prompt response to enquiries regarding previous bought vehicles

October 30, 2024
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Reply from Corner Park Garages

Thank you for your positive feedback! We're so glad to hear that you had a great experience with our team and that we were able to assist you quickly with your previous vehicle inquiries. If you have any more questions or need further assistance, feel free to reach out anytime. We're here to help!

Rated 1 out of 5 stars

Deceitful and dishonest

Response (below) to my last review. Let’s unveil the facts here, shall we? We have been informed by the mechanic who undertook our service that a man called ‘Terry’ (big coincidence) had in fact contacted his mobile number to pretend he wanted warranty work undertaken, asking whether his company was VAT registered. Our mechanic’s wife had replied truthfully and said no. Now, I’m sure Terry will deny any knowledge of this, but it seems very, very coincidental, doesn’t it?!

We bought our car and the extended warranty in good faith from what we thought was a reputable dealer, particularly as the last car we bought from them has been brilliant. Yes, we should have checked the garage who serviced our car was VAT registered, which is why we did not this any further. We accepted our ‘mistake’ - if only others were as honest!

However, as we have now paid to replace the gearbox and clutch ourselves, we have now been informed that the ‘original’ gearbox was in fact a replacement gearbox with the SCRAP YARD’S markings on it!!! Also, the defective gearbox had not been secured in place properly, with bolts, clips and hoses missing! I am speechless! We are now seeking legal advice. Don’t tell us you are truly sorry, and you have no idea how frustrated and angry we are. You could have endangered us as a family and you accept no responsibility whatsoever!

Corner Park Garage response to original review - ‘I’m truly sorry to hear about your experience, and I understand your frustration. It’s disappointing to learn that the issues with your Fiesta ST have led to such a difficult situation. We take feedback like yours seriously, unfortunately the warranty terms and conditions do stipulate that the car must be serviced in a VAT registered garage and you had not serviced it in a VAT registered garage, this is the reason that your warranty claim was rejected.’

October 26, 2024
Unprompted review
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Reply from Corner Park Garages

Hello and thank you for your feedback. We can only reiterate what we said before: As part of our warranty claims process, we reserve the right to verify service history, and during our investigations, we found the servicing garage was not VAT-registered. As a result of this, your claim was rejected.

Rated 5 out of 5 stars

Good company to deal with no problems…

Good company to deal with no problems at all. Thanks.

October 17, 2024
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Reply from Corner Park Garages

You're very welcome! We're glad your new Mondeo is doing so well. Please let us know if you need anything at all, and thank you so much for your kind review! 😁

Rated 5 out of 5 stars

Highly Recommended

Our recent experience with Corner Park Garages was a very positive one. We dealt with Sankey regarding my son Jamie's purchase of his new car, who was very friendly, helpful and professional at all times. There was an outstanding recall on the car which they arranged to have sorted at a local Dealership before we collected it. They also went out of their way to accommodate an AA Inspection of the vehicle at short notice. Nothing was too much trouble for them to make this a very stress free experience, which was really appreciated. On arrival at the Garage all the staff we met were very relaxed, friendly and helpful.
More than happy to recommend Corner Park if you're looking to buy a good quality used car.

October 12, 2024
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Reply from Corner Park Garages

Thank you so much for your wonderful review! We’re thrilled to hear about your positive experience with Sankey and the rest of our team. Ensuring that our customers feel supported and stress-free is our top priority, and it’s great to know we achieved that for you and Jamie. We truly appreciate your recommendation and look forward to helping you again in the future. Enjoy the new car!

Rated 5 out of 5 stars

Brilliant service

Brilliant service. Craig was spot on. Although, I didn't get a response to my email they were more than happy to help over the phone and called me back when they said they would.

October 2, 2024
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Reply from Corner Park Garages

Thank you for your great feedback! We’re glad to hear that Craig provided you with excellent service and that our team was helpful over the phone. We apologize for the missed email and appreciate your understanding. If you need anything else in the future, feel free to reach out!

Rated 5 out of 5 stars

very helpful

very helpful
delighted with service

September 27, 2024
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Reply from Corner Park Garages


Thank you for your kind words! We’re delighted to hear you found our service helpful. Your satisfaction means a lot to us. If you need anything in the future, don’t hesitate to reach out!

Rated 5 out of 5 stars

Great

Great, friendly service!

September 10, 2024
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Reply from Corner Park Garages

Thank you for your kind words! We’re thrilled to hear you had a great experience with our friendly service. If you need anything else or have any questions in the future, feel free to reach out. We’re here to help!

Rated 5 out of 5 stars

Good service friendly staff

Good service friendly staff. Good manager and efficient knowledgeable and knows what he is doing. This is plus he goes the extra mile to help the customer. Very impressive.

September 10, 2024
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Reply from Corner Park Garages

Thank you for your kind words! We're thrilled to hear that you enjoyed our friendly service. If you need anything else or have any questions in the future, feel free to reach out. We’re here to help!

Rated 1 out of 5 stars

Avoid if you can

Not good. Still waiting for my refund. No replies from agent.

August 18, 2024
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Reply from Corner Park Garages

I’m sorry to hear about your experience and the delay with your refund. This is not the level of service we strive for. Please reach out directly so we can resolve this for you as quickly as possible. Your satisfaction is important to us, and we appreciate your patience.

Rated 5 out of 5 stars

Great car and a good buying experience

Great choice of cars and very efficient sales process. The website was easy to navigate with good photos and accurate information. The sales personnel were pleasant but not at all pushy - we could just get on with looking at the car on our own. Polite and efficient. Would definitely use again.

August 24, 2024
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Reply from Corner Park Garages

Thank you for your wonderful feedback! We’re glad to hear you had a positive experience with our car selection and sales process. It’s great to know our website met your needs and that you appreciated our team’s approach. We look forward to assisting you again in the future!

Rated 5 out of 5 stars

Good experience at Corner Park nice and…

Good experience at Corner Park nice and relaxed no pressure to buy allowed a long test drive on my own.
Very small problem with the car instantly sorted out for me

August 16, 2024
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Reply from Corner Park Garages

Thank you for your positive review! We’re delighted to hear that you had a relaxed experience and appreciated the extended test drive. It’s great to know we could quickly address the small issue with your car. If you need anything else in the future, don’t hesitate to reach out!

Rated 5 out of 5 stars

I purchased a car from swansea fabian…

I purchased a car from swansea fabian way and I had problems with the back seat and I must say they have exceeded themselves on putting it right for me they gave me the option to change my car to a diff one . The sales team are A1 TIM is amazing he hasn't rushed me to making a decision and been extremely patient and professional , what I would say also don't be afraid too spk up as Tim and Craig has the patience of a saint .

August 17, 2024
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Reply from Corner Park Garages


Thank you for your wonderful feedback! We’re so glad to hear that Kim and the team provided you with excellent service and support. It’s great to know they took the time to address your concerns and offer solutions. Your satisfaction is our priority, and we appreciate your recommendation to speak up. If you need anything else in the future, we’re here to help! Enjoy your new car!

Rated 5 out of 5 stars

All I can say is speak as you find

All I can say is speak as you find. After buying a car off Corner Park it started to have issues, and after getting in touch with Terry The Aftersales Manager nothing was to much trouble, he went out of his way to sort out the problem. I was supplied with a little runaround to keep me mobile and the garage it was sent to is up the road from me and is the best of the best.When I had the car back it had been valeted inside and out and was like new.I don`t understand the negative reviews Corner Park gets. Thank You Terry ( Top Man ).

June 18, 2024
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Reply from Corner Park Garages

Thank you for your fantastic review! We’re thrilled to hear that Terry provided you with excellent support and went the extra mile to resolve your issues. It’s great to know you were kept mobile during the process and that you received your car back in top condition. We truly appreciate your positive feedback, and if you need anything else in the future, don’t hesitate to reach out!

Rated 5 out of 5 stars

Bought a qassqai last week

Bought a qassqai last week, staff gave 1st class service without being pushy.Car was presented in top class condition.Can not find any problems at all and have a month gaurantee
Would recommend Corner Park
Thanks

August 6, 2024
Unprompted review
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Reply from Corner Park Garages

Thank you for your wonderful review! We’re delighted to hear that you received first-class service and that your Qashqai was presented in top condition. It’s great to know you’re satisfied with your purchase and the month guarantee. We truly appreciate your recommendation and look forward to serving you again in the future!

Rated 1 out of 5 stars

Corner park


If I could rate this car dealer any lower I would, they deserve zero stars. After paying £99 to reserve a Fiat 500X in reportedly' very good condition,' we drove 170 miles to find the car full of scratches, marks and dents on the bodywork and not even clean. When we questioned the condition the salesman, Neil merely shrugged and made no apology for the state of the car or our wasted journey.
Judging by the other negative reviews on many websites including Google, I feel sure they will similarly state falsely that they 'do not recognise' us in their system, in order to not accept this complaint as valid.
I will add that they have not replied to our emails requesting the refund of the £99 falsely advertising this vehicle as being in 'very good condition.'
On speaking to many locals this garage is well known as being infamous for their bad reputation, poor service and substandard vehicles.
Be warned and Avoid at ALL costs!

July 29, 2024
Unprompted review
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Reply from Corner Park Garages

I’m truly sorry to hear about your experience, and I understand your frustration. It’s disappointing to know that the car did not meet your expectations and that your journey was wasted. This is not the standard of service we strive for.

We take complaints like yours seriously, and I would appreciate the opportunity to resolve this matter. Please reach out directly so we can discuss your concerns and work towards a solution, including the refund. Your feedback is important to us, and we want to make things right. Thank you for bringing this to our attention.

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