Corsair Gaming, Inc. Reviews 

I recently had an issue with my Corsair AIO cooler and contacted customer support for a warranty replacement. I was assisted and the experience was absolutely stellar. He was incredibly understanding of my situation, professional, and handled the process with impressive speed.

He approved a replacement unit and made the entire process smooth and stress-free. I'm highly grateful for his help and couldn't be happier with Corsair's customer service. Thank you, Matthew, for the top-tier support!

2 weeks between opening the request and receiving the package. I requested a PSU warranty and they shipped a replacement. 10/10

Overall an amazing job from them. Prepared and professional.

Exelent, the entire process was exelent
My guy Andrew Freeman was verry kind and comprehensive I couldn´t ask for somthing better
Thanks a lot Andrew and Corsair!!!!!

it was a really fast experience, the communication with the team of RMA was great and they were patience through all the time we talked, thanks Andrew Freeman and Matthew B.

Thank you for the fast response and for assisting me to solve my issue in the best way possible. Great customer service.

I have followed all of the recommended troubleshooting steps multiple times for the last 4 hours and iCue STILL crashes upon opening. The iCue software is complicated to navigate and does not work seamlessly with other gaming products and their software. I've never had this issue with other companies . I've had a steelseries headset with a razer mouse and an LG keyboard all at the same time, with each of their independent software performing as it should as soon as it was installed. I should not have to uninstall software for your software to work properly. I shouldn't have to scour my computer like sherlock holmes to figure out why iCue keeps crashing. I shouldn't be spending 4 HOURS installing, uninstalling, restarting my PC, searching through every nook and cranny in my computer to ATTEMPT to figure out what went wrong, because as well as it crashing over and over again, there's no code, no report, no nothing to tell me what went wrong or what is conflicting. Not only is that inconvenient to the consumer, but it has really made me feel negatively towards corsair. Like "here's a mile long list of the reasons why it MIGHT not work" from forum posts back in 2023. This shows me that this has been an ongoing issue that has not been resolved by your company. It does not make me want to buy or recommend any of the company's products. I already own the Vanguard 96 Pro, which on its own is a great keyboard (aside from the fact that the purple lights aren't actually purple), so I bought the darkstar mouse hoping for the same. I'd like to connect my keyboard, mouse, and Govee lights like advertised for the iCue software, so I figured I would download it before I got my mouse. Little did I know this would be an absolute disaster. I've been gaming for over almost 20 years now and I've never had an issue like this from another company. Dramatic maybe, but this experience has been maddening. It has completely changed the way I feel about corsair. I thought this was a cutting edge gaming company, but now I think it's probably just being held together with packing tape. I may return my mouse based solely on iCue alone, sell my keyboard, and return to Razer or LG who both have fool proof, reliable software. The fact that "unhappy with iCue" is in the list of common issues above the AI chat window is so, so telling. Yikes. Makes me think I'll be having this issue over and over again if I stay in corsair's ecosystem. Chatbot and customer support wants me to uninstall/reinstall almost everything from my computer and sent me to a third party website riddled with ads as a solution. Hopefully someone can get back to me with a REAL resolution before the mouse gets here and I'm forced to make a decision.
Ticket # 2009052275

Edit: Opened ticket on 7/2/26, still unresolved as of 7/12/26 even after sending supportinfo file and attempting to uninstall MORE programs from my computer. Cannot access iCue to mod my mouse. Spent $150 and I can't set macros on it, change the color of it, or use the tilt control gestures all because of this horrible software.

I have bought so many Corsair products. Countless. And have only ever had one issue with what you could call “half of one the products”. Corsair’s warranty is absolutely astounding and they make it super easy. I was buying Corsair products because I like them, they have options, and it’s great quality. Now I’ll only ever buy Corsair products because of how well they treat their customers (and like I said great quality). If they have what I’m looking for, that’s who I want to spend my money with. Plain and simple.

Thank you Matthew B. For all your support and understanding. Great customer service

I started as a request for a firmware file in the hopes to restore a mouse to it's factory settings. After being told that I had bricked my mouse and I would need to look into warranty coverage, I felt defeated and dispair as I have had this mouse for a long time and it's long past its warranty. I accepted that it was gone and that I had gotten my monies worth as that m55 had served me for almost 10 years. So you can only imagine how greatful I feel when Will the specialist offered a once off replacement. That gesture has made me a customer for life and I will only be sing praises whenever computer topics and computer assessories are mentioned, and whenever shopping for computer related items, Corsair will be the first on my list to search for.

I just have to say a few things about corsair especially there support. My experience with them has been amazing. Great communication, great response time. Very flexible with fixing issues and no problems at all. I had a couple hick ups with some cases and they took care of it right away, no questions asked! I have become a super fan of corsair products. There cases are amazing, icue link works great! i switched to full corsair system and it gorgeous. I highly recommend to anyone thinking about going corsair. I’ve been a computer engineer for almost 3 decades and they have impressed me every step of the way. Thank you team! I could not ask for anything more!

Amazing customer service, solution and attention. It was fast, easy and successfully.

Huge thanks to Andrew Freeman for the response and solution to my problem.

Matty from the CORSAIR RMA department handled my issue with professionalism and understood and cared personally for my case.I got the new psu due to your personal help and giving me solution to my problem Thank you !

I had a Problem with my RGB LED fans. Some Leds were broken which resulted in them lighting up green constantly. Allthough they don't sell them anymore they still offered to replace them with a newer model. And the best part: The new ones arrived even before I had to send back the old ones. I don't know if this is their standard practice, but I really appriciate how easy the replacement went. :)

Matthew went above and beyond besides my bad experience with the headset I did acquire for my birthday for working

Clear example of how real human customer service is perfectly done!

I wanted to buy a replacement USB dongle for my K83 keyboard. The board itself is not sold anymore but the single still is. Unfortunately it was not in stock in a the European webshop and could not but it outside Europe. The website of Corsair doesn't allow it.
When contacting the support desk, they send the spare parts to me directly... For free! This kind of support used to be normal but nowadays feels Alain to me. Had a really great experience and definitely will buy Corsair again! Thanks!

It was pretty helpful and considerable fast the support I got (almost a daily email to follow the situation) to receive a spare USB Dongle for my headset.
I got help from Matthew and it was efficient and simple.
Got my new USB spare part for free and its working great. Very nice customer service on my case.

I have no words to express my joy; Corsair's service is excellent. I especially want to thank Matthew B and Andrew Freeman for helping me with my issue. The glass side panel on my Corsair 4000D Airflow broke, and even though my warranty had expired—since I bought the case three years ago—they sent me a replacement. I am very grateful.

The front tempered glass panel of my case broke, and Corsair's support handled everything incredibly fast and smoothly. Special thanks to Andrew Freeman, who assisted me with great kindness and efficiency throughout the whole process. Highly recommended!