Been shooping there for 10 years, always find great values like no others, yes shipping can take two weeks but sometime I got it in less than 4 days.
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Terrible customer services; no response to my email advising product had leaked. Contacted again via website when no response after 2 weeks & then told to photograph outer packaging (already disposed... See more
Company replied
i ordered 300usd products from cosmede in july 6th, and it shows from delivery tracking site that package was dispatched on 9th jul from hongkong, and nothing follows after the update on 30 Jul dispat... See more
Company replied
Stay Away. They sent the order to another country then charged me $60 for wrongful shipping. The website defaults to Malaysia even if you select shopping from US. It adds Malaysia to your US address.... See more
Company details
Information provided by various external sources
Cosme-De.com is an online store for premium cosmetics, skin care, fragrances, bath & body, haircare, men and gifts. Free Shipping is available for all orders at the best price. We have an Editor's column on beauty tips and latest trends. We are located in Hong Kong, and our office address is: 12/F Yau Lee Centre, 45 Hoi Yuen Road, Kwun Tong, Kowloon, Hong Kong. Service Hours (UTC/GMT +8): Monday - Friday, 9am - 5:30pm / Sunday & Saturday, Closed
Contact info
12/F Yau Lee Centre, 45 Hoi Yuen Road, Kwun Tong, Kowloon, Hong Kong
- enquiry@cosme-de.com
- www.cosme-de.com
1.8
Poor
465 reviews
Hasn’t replied to negative reviews
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Beware of who you buy from !!
Have been using LaPrairie softening and balancing lotion for 5 years. A year ago, bought one from Cosme-de. It was good. Bought another a few week ago, received last week. I have allergic reaction to this one. The rep said I was the only one that had the problem, the only complaint they had with this batch of LaPrairie. Refuse to do anything. I suspect this one is not genuine because it is thicker and smell difference than the ones I used before. So, beware.
May 16, 2018
Unprompted review
Reply from Cosme-De.Com
Dear Jihua,
Thank you for your review.
We guarantee that all products in our shop are 100% genuine and produced by the original manufacturers. Our products are sourced from authorized and legitimate distribution firms around the world. Regret that we only accept return of unused and unopened item if the item is not wrong, damaged or affected by quality issue.
Once again, we would like to apologize for the inconvenience that may have caused.
Please feel free to contact us again should you have further inquiries.
Thank you!
Good company but hard to register
I recently placed two separate orders which were taken care of expeditiously. I like the varied selection of items, including some hard to get products in the USA; I also like their pricing which is very competitive. However, I wanted to ask the company to alert me when an item I wanted was not in stock, and it required that I register with them. This is where the problem was endless as I typed my e-mail twice and the program kept rejecting processing the information because it needed my e-mail. After 4 attempts I gave up as I couldn’t understand why the program couldn’t read the two slots where I had typed my e-mail.
May 16, 2018
Unprompted review
The arrival of my package took a little…
The arrival of my package took a little longer than I would like. About two weeks and someone had to sign for it.
May 15, 2018
Unprompted review
The products came way before schedule…
The products came way before schedule and the help desk was speedy and helpful. However for some reason it was difficult to track my shipping (which was why I had to contact the help desk), so the tracking could certainly be improved.
May 15, 2018
Unprompted review
Super nice !
The product are well and safety packed and the delivery is prompt
May 15, 2018
Unprompted review
It takes 2 weeks but it worth it…
It takes 2 weeks but it worth it because I found the parcel in front of my door yesterday morning. I was so happy! Thank you to do not let them unattended
May 14, 2018
Unprompted review
it took so long to receive the goods I…
it took so long to receive the goods I ordered.
May 14, 2018
Unprompted review
delivery service is very bad
delivery service is very bad. There is no option for delivery method(for example 7-11 pick-up).
May 14, 2018
Unprompted review
Reply from Cosme-De.Com
Dear Customer,
Thank you for your review.
We provide Ta-Q-Bin delivery for Hong Kong order. According to the tracking information, Ta-Q-Bin had attempted to deliver the parcel to you four times but there was no one to receive order.
We are trying our best to provide better service to our customers.
We would like to apologize for the inconvenience this may have caused.
Thank you!
Exactly what I ordered.
May 13, 2018
Unprompted review
After 18 days I still havn´t received…
After 18 days I still havn´t received my order.
May 13, 2018
Unprompted review
Reply from Cosme-De.Com
Dear Mikael,
We are deeply sorry to hear that you have not received the order.
We have tracked the status of your order again and found that it is held by local customs.
Regret that we have no control on how long the customs clearance will be. Please check the latest status at https://www.postnord.se/ with the tracking number of your order.
Once again, we would like to apologize for the inconvenience this may have caused.
Thank you for your understanding and patience.
I did not receive my order
I made a purchase in January, and it's already May and I have not received the purchase so far. Even I understand that the Post Office has a great deal of blame for the delay, but during this period I sent 3 messages saying that I had not received the order yet and I was never answered. I am totally disappointed and I do not know if I will receive my order.
May 13, 2018
Unprompted review
Reply from Cosme-De.Com
Dear Ana,
Thank you for your review.
We have received two messages from you and replied you on Feb 5 and Apr 30 respectively. Would you please check if our messages were fallen into the spam mailbox of your email account?
Please feel free to contact at enquiry@cosme-de.com again should you have further inquiries.
Thank you for your patience.
Excellent service
May 13, 2018
Unprompted review
Excellent product as described
Excellent product as described, fast delivery
May 13, 2018
Unprompted review
An amazing website
An amazing website, lots of products in very good price. Easy to order and fast in shipping. Recommended.
May 13, 2018
Unprompted review
I love this website as the service and…
I love this website as the service and prices are always the best
May 13, 2018
Unprompted review
Product has not arrived yet.
May 13, 2018
Unprompted review
Reply from Cosme-De.Com
Dear Emma,
Thank you for your reivew.
According to the tracking information, your order is delivered at 09:07am Mon 14 May.
Please feel free to contact at enquiry@cosme-de.com should you have further inquiries.
We look forward to serving you again in the future.
Thank you.
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