Costello Windows Reviews 

410
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 50 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service and product quality, highlighting the professionalism and helpfulness of the staff from initial consultation to installation. Many people appreciate the efficient and tidy work of the fitting teams, who often go above and beyond to ensure a high-standard finish. The customer service is frequently noted for its responsiveness and supportive approach, making the overall process smooth and pleasant. However, some customers also noted that there could be delays in manufacturing or fitting, sometimes exceeding initial quoted timelines. A few other people also felt that there were occasional product issues, such as rusted metal fittings, incorrect component sizes, or minor unfinished details.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, helpfulness,... See more

Service

People report positive experiences with service, often highlighting the professionalism, efficiency, and... See more

Product

Consumers find product to be positive, with many expressing delight and satisfaction with their new front... See more

Quality

Users describe positive interactions with quality, with many reviewers expressing delight with the fantastic... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the helpfulness and availability of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We are delighted with the service we received from Costello Windows. Eddie and Gerry were a pleasure to deal with. The two fitters- Fabio and Co- were wonderfully efficient and very tidy workers and... See more

Rated 5 out of 5 stars

I had to have a window replaced and whilst I had to wait a while for it as it was manufactured by another company, Amelie kept in constant touch with updates. Today the amazing John and his team arriv... See more

Rated 5 out of 5 stars

The installer, James, was very attentive and professional in his approach to installation our new door . He answered all our questions and offered good advice as regards maintenance. He did an excel... See more

Rated 5 out of 5 stars

Had windows and a new door fitted with Costello’s recently. From the first consultation with Hayden to the fitting and service I can honestly say they are a pleasure to deal with. Thanks to Brendan an... See more


Company details

  1. PVC Windows Supplier
  2. Aluminum Window Manufacturer
  3. Door Manufacturer

Written by the company

Costello Windows produces unique and beautiful A-Rated products for the residential market. We will transform your home with products that look stunning and perform to the highest standards. All our products are tested in the UK using British Standard Testing. Our window systems are designed to be aesthetically pleasing and to add a massive wow factor. We measure, manufacture and fit all products. Our fitting teams have worked for us for many years and have a wealth of experience. Costello Windows manufactures every facet of the final product in-house from a 13 acre factory located in Glin, County Limerick. We have been in business since 1979. Costello Windows employs a set of 50 skilled employees. We have a specific belief that quality, innovation and service are vital to success, every day we look to improve. Great customer service and customer care comes first at Costello Windows. For Trade companies please look at our Kit-Fab Supplies website.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

410 reviews

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Asks customers to review

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Replied to 12% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(410)

154 reviews in the last 12 months

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Rated 5 out of 5 stars

It was the after service

It was the after service. I contacted Emelia and she sorted everything. She was a pleasure to talk to and deal with. Lovely lady. I would highly recommend Costello Windows. P J Noonan.

June 19, 2026
Unprompted review
Rated 5 out of 5 stars

I recently had a new door fitted and…

I recently had a new door fitted and I’m extremely pleased with the result. The workmanship was excellent, and the installation was completed to a very high standard. The fitters were professional, punctual, and left everything clean and tidy when the job was finished.

June 15, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic customer service

I would like to express my sincere appreciation towards emelia
The assistance she
provided today was truly exceptional she was extremely helpful friendly and very polite when it came to handling my enquiry she did it with outstanding professionalism, efficiency, and genuine care. Her prompt and knowledgeable assistance it
made the entire experience seamless and exceeded all expectations.
It was exceptional full of professionalism, outstanding communication, and remarkable dedication demonstrated by Emelia Costello while handling my enquiry through customer services throughout the entire process, she was incredibly attentive, knowledgeable, courteous, and efficient, taking the time to thoroughly address my enquire with patience and genuine care, while ensuring that every question was answered clearly and comprehensively, ultimately providing a seamless, reassuring, and truly exemplary customer experience it had reflected the highest standards of service excellence

June 18, 2026
Unprompted review
Rated 5 out of 5 stars

Very happy with my new Sash windows the…

Very happy with my new Sash windows the lads installing were exceptional clean and tidy and made sure it was right first time,price wise by far the best excellent product as well and couldn't be happier would highly recommended Costello windows.

June 12, 2026
Unprompted review
Rated 5 out of 5 stars

Front door installation

Delighted with Costellos after a recent purchase and installation of a new front door. Fast, efficient, friendly, and hassle free. Would highly recommend! Thanks folks.

April 24, 2026
Unprompted review
Rated 5 out of 5 stars

We are delighted with the service provided

We are delighted with the service received from Costelloe Windows. The two fitters Gerry and Jack were a delight to work with. They fitted everything correctly, worked effeciently and cleaned up after them. I would highly recommend them for any doors and windows that would need replacing.
Anthony Fitzgerald

June 12, 2026
Unprompted review
Rated 5 out of 5 stars

Door fitting.

Recently got my front abs my back doors fitted by costello windows. Was both delighted with the doors and the high level of service and big attention to detail by the fitters that installed my doors. I would highly recommend this company.

May 19, 2026
Unprompted review
Rated 4 out of 5 stars

My overall experience with Costello…

My overall experience with Costello windows was positive.
I had 3 x A rated doors fitted to improve my HLI.
Sales team were traditional, professional and friendly and I got a very competitive quote.
My only complaint was the communication and updates with manufacturing, as it took a little longer than promised.
However, the products were of the hightest quality, and as expected.
The install team were friendly flexible and efficient, and did a very good install, tidied up after themselves. Pedro and assistant was very helpful and aimed to please and took pride in their work and I am overall very satisfied with experience and recommend Costello windows.

May 27, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Very happy with the service hayden in sales wos a pure gent to deal with windows delivered and fitted well ahead of schedule fitters were very professional did a great job and very tidy after service wos quick and professional would highly recommend this company to deal with

April 28, 2026
Unprompted review
Rated 5 out of 5 stars

Recently had our windows fitted

Recently had our windows fitted, they have had such a different to the house both asthetically and for our comfort. Very straight forward to deal with. John was helpful when we were deciding what style and colour to pick. Jerry and Jack were very competent and fitted the windows very efficiently.
Looking forward to getting our new doors soon.

May 27, 2026
Unprompted review
Rated 5 out of 5 stars

Door Installation

I had James install a new front door for me and couldn’t be happier with the service.
He arrived on time, got straight to work and was professional throughout. The job was done neatly, with great attention to detail, and he made sure everything was properly fitted and secure before leaving. The finish looks excellent and the door feels solid. I highly recommend Costello Windows.

April 21, 2026
Unprompted review
Rated 2 out of 5 stars

Our experience

We had an awful time dealing with this company. Our first call was with Brenda who was great to deal with always answered emails and any queries we had quickly which was very reassuring as we were getting both front and back windows and doors replaced. Our next dealing was with the guy they sent to take final measurements (can't remember his name) also great and very straight forward. Order placed at the start of September, fitting began the start of January, it all went down hill from here.
First fitter arrived (3days work in total) left job unfinished, extremely untidy and fitted windows and doors that should not have been fitted in the first place.
We then spent 4 months going back and forth with this company (an absolute joke) no one could give a straight answer , constantly been given dates of work to be rectified and when the date came close plans would change AGAIN!
We finally met Jerry and Jack (the final fitters sent to rectify the work) these boys were here 5 days in total and were absolutely fantastic to deal with and sorted all they could for us, big thanks to Jerry and Jack thank you so much, this company could learn a few things from ye

May 25, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

From first phone call from breda ,she was very professional and friendly and James was very professional and clean tidy fitting stable door . the amount of touch up to paintwork afterwards so minimal you would not believe door was replaced. I would recommend company 100% for quality workmanship and product quality.

May 12, 2026
Unprompted review

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