The Cotswold Company - Chichester Reviews 21

TrustScore 4.5 out of 5

4.4

Unit 2 Portfield Retail Park, Portfield Way, PO19 7YH Chichester, West Sussex, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Delivery today by two very nice guys (Ian/Tom). Both very respectful of the newly painted surfaces and the new carpet. Plenty of updates provided as to the arrival time - which was spot on! Everything... See more

Company replied

Rated 5 out of 5 stars

Order number 6582911 - Many thanks to Morgan and Tyrell who delivered and assembled my new Cotswold table and chairs. It was all done very quickly and efficiently and without fuss. They were both pol... See more

Company replied

Rated 5 out of 5 stars

Charlie and Bryant delivered our new mattress and took away the old one, moving one mattress from one bed to another for us as we are unable to lift heavy items anymore. They were friendly, efficient... See more

Company replied

Rated 5 out of 5 stars

The delivery experience was as excellent as the buying experience. The delivery team (Matt and Anthony) couldn't have been more helpful, carefully unboxing each item before placing it in the two room... See more


Company details

  1. Bedroom Furniture Store
  2. Furniture Store
  3. Living Room Furniture Store

Written by the company

We make timeless, rural classics for people whose hearts are in the country. Our furniture and everything we do is inspired by our roots; The Cotswolds.

Who are The Cotswold Company?

Written by the company

Beautiful Products
Everything with The Cotswold Company name on it is thoughtfully designed, carefully crafted and built to last. From British-made upholstery, the highest quality dining tables, wardrobes and storage solutions to our extensive range of home accessories.
A responsible business
We’re reducing our waste, energy use and carbon footprint business-wide, wherever we can. And we’re committed to doing better and better each and every year ahead.
Quality you can trust
Since our beginning, we've prided ourselves in combining traditional techniques, modern innovation and the finest materials to bring you our Signature Cotswold Quality. Something which remains the same, today.

Contact info

  • Unit 2 Portfield Retail Park, Portfield Way, PO19 7YH, Chichester, West Sussex, United Kingdom

  • 01243 5264989

4.4

Excellent

TrustScore 4.5 out of 5

21 reviews

5-star
4-star
3-star
2-star
1-star

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Rated 5 out of 5 stars

The delivery and buying experience was excellent!

The delivery experience was as excellent as the buying experience. The delivery team (Matt and Anthony) couldn't have been more helpful, carefully unboxing each item before placing it in the two rooms as required after a thoroughly inspection - nothing was too much trouble for them and they were true ambassadors for the Cotswold Company. Well done guys!

April 23, 2026
Unprompted review
Rated 5 out of 5 stars

had my first delivery today from the…

had my first delivery today from the company and I have to say it was seamless. The delivery team, Matt H and Adam were efficient and friendly. They assembled our table and pantry cupboard removed all the packaging. Very happy with our service today and would definitely recommend. Thank you

April 2, 2026
Unprompted review
The Cotswold Company - Chichester logo

Reply from The Cotswold Company - Chichester

Good afternoon Tracey Wilcox,

We appreciate your feedback and are happy to hear that your first delivery was seamless. It's great to know that our delivery team was efficient and friendly, and assembled your furniture and removed the packaging. Thank you!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

Super helpful, efficient and professional

Matt H and Adam were really helpful with the delivery, locating the best route into the middle of the house, and very professional and efficient in their delivery, unpacking and set up.

The Chichester store was also really helpful, allowing us to move a lot of different furniture around within the store to see what different styles and colours looked like next to each other.

Very happy with the service and delivery.

April 2, 2026
Unprompted review
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Reply from The Cotswold Company - Chichester

Good afternoon Lois Lawn,

We appreciate your positive feedback regarding the helpfulness of the delivery team and their efficient setup. We're also glad the store was accommodating in helping you explore different styles. Thank you!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 4 out of 5 stars

Very easy to order

Very easy to order . Came on time Ian and Tom were very polite and efficient. Only issue is that they only give a date for delivery when you order and only give a 3hour slot on the morning. Meaning you have to put the whole day aside

March 25, 2026
Unprompted review
Rated 5 out of 5 stars

Delivery today by two very nice guys…

Delivery today by two very nice guys (Ian/Tom). Both very respectful of the newly painted surfaces and the new carpet. Plenty of updates provided as to the arrival time - which was spot on! Everything delivered to the correct location within the bedroom and they spent time advising on the construction of the Wardrobes. Tidied up after themselves. The Chichester store is also a delight to visit with helpful staff on hand. Happy to recommend the company and the delivery service.

March 25, 2026
Unprompted review
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Reply from The Cotswold Company - Chichester

Good afternoon Jonathan McCadden,

We appreciate your mentioning the team's respect for your home and helpful advice. It's great to know the delivery was prompt and that our store was delightful. Thank you for recommending our company and service!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

Lovely showroom.

Lovely showroom.
Easy to park.
Most important the salesman Harry answered all my questions, he was knowledgeable and friendly. Helped me make a decision.

March 22, 2026
Unprompted review
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Reply from The Cotswold Company - Chichester

Good morning Jane Koszuta,

We appreciate you taking the time to share your experience. It's great to hear you enjoyed our showroom and found the parking convenient. We're also glad the salesperson was helpful!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 4 out of 5 stars

Thank you very much to Simon K and…

Thank you very much to Simon K and Siu-pai.
For delivering my sideboard, very pleased with it. They were efficient and pleasant. I would recommend using the actual Cotswold company to deliver furniture this way especially if it’s a large item of furniture. In the past my furniture has been delivered by BJS delivery, BJS are ok for small deliveries but not large ones .

March 18, 2026
Unprompted review
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Reply from The Cotswold Company - Chichester

Good morning Helen,

We appreciate your feedback and are happy you're pleased with your sideboard. It's great to know the delivery team was efficient and pleasant. We appreciate your recommendation to use our delivery service for large items.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

Order number 6582911

Order number 6582911 - Many thanks to Morgan and Tyrell who delivered and assembled my new Cotswold table and chairs. It was all done very quickly and efficiently and without fuss. They were both polite, professional, courteous and kind. It was a pleasure to deal with them both and with this Company in general. Excellent service from start to finish. Great job!

March 20, 2026
Unprompted review
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Reply from The Cotswold Company - Chichester

Good afternoon Alan Simpson,

We appreciate your kind words about the delivery and assembly of your new table and chairs. We're happy to hear the team was polite, professional, courteous, and efficient. Thank you for your positive feedback!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

Order no6581618

Order no. 6581618 Our delivery was efficient Simon K and Siu-Pai kept us up to date on their scedule by text and phone so we knew exactly their estimated time of arrival .
They unpack and set up the table for us . They were polite and very engaging . Thank you they also took away the packaging for us too so a big thank you

March 18, 2026
Unprompted review
The Cotswold Company - Chichester logo

Reply from The Cotswold Company - Chichester

Good morning M Turnbull,

We appreciate your positive feedback regarding the efficient delivery. We're happy the team kept you informed and set up the table. It's great that they were polite, engaging, and removed the packaging. Thank you!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

Excellent delivery.

Charlie and Bryant delivered our new mattress and took away the old one, moving one mattress from one bed to another for us as we are unable to lift heavy items anymore. They were friendly, efficient, helpful people. We were so pleased with the way they delivered our new mattress and would like to thank them very much.

March 3, 2026
Unprompted review
The Cotswold Company - Chichester logo

Reply from The Cotswold Company - Chichester

Good afternoon Christine,

We're happy to hear that the delivery team was friendly and helpful while delivering your new mattress. We appreciate your acknowledging their efficiency and assistance with moving your mattresses. Thank you for your feedback.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

Delivered on time

Impressive showroom (Chichester) with really nice room sets. Top quality furniture very solidly made. Not cheap but you get what you pay for. We bought a sideboard and console table. Delivered on time, but charged for delivery as well. Unfortunately there were no deals to be done despite a fairly high value order.

March 2, 2026
Rated 5 out of 5 stars

Easy to order

Easy to order, arrived on time, delivery service excellent (special mention to Ian and Adam O), product quality excellent.

February 18, 2026
Unprompted review
The Cotswold Company - Chichester logo

Reply from The Cotswold Company - Chichester

Good afternoon Ruth Hicks,

We appreciate you taking the time to share your feedback. We're happy to hear that you found ordering easy, your delivery arrived on time, and that you are pleased with the product quality and delivery service.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 2 out of 5 stars

Our media unit is beautiful but really awful delivery company

Our media unit is beautiful, fairly costly but well made. The delivery company were awful! Did not speak English, so really difficult to make ourselves understood as to where the unit was to go. Not patient, we wanted to unwrap our unit to check for damage as we had witnessed them shifting other people's goods on their van without any regard. This seemed to annoy them.

February 24, 2026
The Cotswold Company - Chichester logo

Reply from The Cotswold Company - Chichester

Good morning Sally Howard,

I’m very sorry to hear about the experience you had with the delivery team, particularly as this should have been a positive moment receiving your new unit. I’m glad to hear that you’re pleased with the quality of the media unit itself, but I completely understand how frustrating it must have been to deal with communication difficulties and to feel rushed when you understandably wanted to check the item for any damage.

I can see that our Logistics team have since been in touch with you to discuss this further, and we truly appreciate you taking the time to share your experience. Feedback like this is important as it helps us review and improve the service provided during delivery.

Thank you again for bringing this to our attention, and we hope you continue to enjoy your media unit.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

Ian & Siu-Pai

Ian & Siu-Pai, the delivery guys, did a great job, very polite and friendly, and happy to position my furniture wherever I wanted.

February 25, 2026
Unprompted review
The Cotswold Company - Chichester logo

Reply from The Cotswold Company - Chichester

Good afternoon June Grinstead,

We appreciate your feedback and are so glad the delivery team was polite and friendly. We're happy they positioned your furniture to your liking!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

Bedroom furniture

Staff at Chichester were very helpful and placing the order was simple. Product was good quality and reasonably priced. It was delivered within 4 days or order.
Delivery was not so good. The two delivery men were not happy to try and carry it upstairs...they would not unpack it and try. My son and a neighbour got it upstairs without a problem.

February 11, 2026

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