The Cotswold Company - Chichester Reviews 

32
TrustScore 4.5 out of 5

4.5

Unit 2 Portfield Retail Park, Portfield Way, PO19 7YH Chichester, West Sussex, GB


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Rated 5 out of 5 stars

Great delivery team from Cotswold Company, my units came extremely well packed, but Morgan & Jacob unpacked everything outside, to avoid bringing any mess into my property. They were extremely caref... See more

Company replied

Rated 5 out of 5 stars

This is the first time I have ordered anything from the Cotswold Company, and I would recommend them. The service at the shop was excellent, the delivery was smooth and quick, and the sofas are stylis... See more

Rated 5 out of 5 stars

Wonderful sofa. So comfortable, great design and well built. Delivery team were amazing.. took their time and real care with our new sofa. Big thanks to Matt H and Nick for being so professional and c... See more

Company replied

Rated 5 out of 5 stars

The Cotswold Company have been the nicest company we have ever dealt with. Lovely products set out in a very stylish show room, very efficient ordering process and delightful, helpful staff in custome... See more


Company details

  1. Bedroom Furniture Store
  2. Furniture Store
  3. Living Room Furniture Store

Written by the company

We make timeless, rural classics for people whose hearts are in the country. Our furniture and everything we do is inspired by our roots; The Cotswolds.

Who are The Cotswold Company?

Written by the company

Beautiful Products
Everything with The Cotswold Company name on it is thoughtfully designed, carefully crafted and built to last. From British-made upholstery, the highest quality dining tables, wardrobes and storage solutions to our extensive range of home accessories.
A responsible business
We’re reducing our waste, energy use and carbon footprint business-wide, wherever we can. And we’re committed to doing better and better each and every year ahead.
Quality you can trust
Since our beginning, we've prided ourselves in combining traditional techniques, modern innovation and the finest materials to bring you our Signature Cotswold Quality. Something which remains the same, today.

Contact info

  • Unit 2 Portfield Retail Park, Portfield Way, PO19 7YH, Chichester, West Sussex, United Kingdom

  • 01243 5264989

4.5

Excellent

TrustScore 4.5 out of 5

32 reviews

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4.5

All reviews

(32)

5,151 reviews in the last 12 months

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Rated 4 out of 5 stars

Thank you very much to Simon K and…

Thank you very much to Simon K and Siu-pai.
For delivering my sideboard, very pleased with it. They were efficient and pleasant. I would recommend using the actual Cotswold company to deliver furniture this way especially if it’s a large item of furniture. In the past my furniture has been delivered by BJS delivery, BJS are ok for small deliveries but not large ones .

March 18, 2026
Unprompted review
The Cotswold Company - Chichester logo

Reply from The Cotswold Company - Chichester

Good morning Helen,

We appreciate your feedback and are happy you're pleased with your sideboard. It's great to know the delivery team was efficient and pleasant. We appreciate your recommendation to use our delivery service for large items.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

Order number 6582911

Order number 6582911 - Many thanks to Morgan and Tyrell who delivered and assembled my new Cotswold table and chairs. It was all done very quickly and efficiently and without fuss. They were both polite, professional, courteous and kind. It was a pleasure to deal with them both and with this Company in general. Excellent service from start to finish. Great job!

March 20, 2026
Unprompted review
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Reply from The Cotswold Company - Chichester

Good afternoon Alan Simpson,

We appreciate your kind words about the delivery and assembly of your new table and chairs. We're happy to hear the team was polite, professional, courteous, and efficient. Thank you for your positive feedback!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

Order no6581618

Order no. 6581618 Our delivery was efficient Simon K and Siu-Pai kept us up to date on their scedule by text and phone so we knew exactly their estimated time of arrival .
They unpack and set up the table for us . They were polite and very engaging . Thank you they also took away the packaging for us too so a big thank you

March 18, 2026
Unprompted review
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Reply from The Cotswold Company - Chichester

Good morning M Turnbull,

We appreciate your positive feedback regarding the efficient delivery. We're happy the team kept you informed and set up the table. It's great that they were polite, engaging, and removed the packaging. Thank you!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

Excellent delivery.

Charlie and Bryant delivered our new mattress and took away the old one, moving one mattress from one bed to another for us as we are unable to lift heavy items anymore. They were friendly, efficient, helpful people. We were so pleased with the way they delivered our new mattress and would like to thank them very much.

March 3, 2026
Unprompted review
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Reply from The Cotswold Company - Chichester

Good afternoon Christine,

We're happy to hear that the delivery team was friendly and helpful while delivering your new mattress. We appreciate your acknowledging their efficiency and assistance with moving your mattresses. Thank you for your feedback.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

Delivered on time

Impressive showroom (Chichester) with really nice room sets. Top quality furniture very solidly made. Not cheap but you get what you pay for. We bought a sideboard and console table. Delivered on time, but charged for delivery as well. Unfortunately there were no deals to be done despite a fairly high value order.

March 2, 2026
Rated 5 out of 5 stars

Easy to order

Easy to order, arrived on time, delivery service excellent (special mention to Ian and Adam O), product quality excellent.

February 18, 2026
Unprompted review
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Reply from The Cotswold Company - Chichester

Good afternoon Ruth Hicks,

We appreciate you taking the time to share your feedback. We're happy to hear that you found ordering easy, your delivery arrived on time, and that you are pleased with the product quality and delivery service.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 2 out of 5 stars

Our media unit is beautiful but really awful delivery company

Our media unit is beautiful, fairly costly but well made. The delivery company were awful! Did not speak English, so really difficult to make ourselves understood as to where the unit was to go. Not patient, we wanted to unwrap our unit to check for damage as we had witnessed them shifting other people's goods on their van without any regard. This seemed to annoy them.

February 24, 2026
The Cotswold Company - Chichester logo

Reply from The Cotswold Company - Chichester

Good morning Sally Howard,

I’m very sorry to hear about the experience you had with the delivery team, particularly as this should have been a positive moment receiving your new unit. I’m glad to hear that you’re pleased with the quality of the media unit itself, but I completely understand how frustrating it must have been to deal with communication difficulties and to feel rushed when you understandably wanted to check the item for any damage.

I can see that our Logistics team have since been in touch with you to discuss this further, and we truly appreciate you taking the time to share your experience. Feedback like this is important as it helps us review and improve the service provided during delivery.

Thank you again for bringing this to our attention, and we hope you continue to enjoy your media unit.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

Ian & Siu-Pai

Ian & Siu-Pai, the delivery guys, did a great job, very polite and friendly, and happy to position my furniture wherever I wanted.

February 25, 2026
Unprompted review
The Cotswold Company - Chichester logo

Reply from The Cotswold Company - Chichester

Good afternoon June Grinstead,

We appreciate your feedback and are so glad the delivery team was polite and friendly. We're happy they positioned your furniture to your liking!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

Bedroom furniture

Staff at Chichester were very helpful and placing the order was simple. Product was good quality and reasonably priced. It was delivered within 4 days or order.
Delivery was not so good. The two delivery men were not happy to try and carry it upstairs...they would not unpack it and try. My son and a neighbour got it upstairs without a problem.

February 11, 2026

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