The Cotswold Company - Godalming Reviews 

77
•
TrustScore 5 out of 5

4.8

Bridge Street, GU7 1HZ Godalming, England, GB

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See what reviewers are saying

Rated 5 out of 5 stars

Ian and Paul were fantastic! They were friendly, professional and took great care when delivering our furniture. They even took their shoes off before entering and made sure the chest of drawers was d... See more

Rated 5 out of 5 stars

James at Godalming store, super helpful and efficient. Had queries relating to amount of items required and we needed extended delivery time. He was able to answer questions on both. Cementing our de... See more

Company replied

Rated 5 out of 5 stars

The friendly and helpful staff in all my recent transactions made shopping at The Cotswold Company a pleasure. Notably Jackie, who gave me a considerable amount of her time and expert advice when matc... See more

Company replied

Rated 5 out of 5 stars

Great customer service from start to purchase So many options share so we could make an informed decision Big thank you yo your CEO who was visitingvthecstore who helped arrange a bespoke option


Company details

  1. Bedroom Furniture Store
  2. also in
  3. Furniture Store
  4. Living Room Furniture Store

Written by the company

We make timeless, rural classics for people whose hearts are in the country. Our furniture and everything we do is inspired by our roots; The Cotswolds.

Who are The Cotswold Company?

Written by the company

Beautiful Products
Everything with The Cotswold Company name on it is thoughtfully designed, carefully crafted and built to last. From British-made upholstery, the highest quality dining tables, wardrobes and storage solutions to our extensive range of home accessories.
A responsible business
We’re reducing our waste, energy use and carbon footprint business-wide, wherever we can. And we’re committed to doing better and better each and every year ahead.
Quality you can trust
Since our beginning, we've prided ourselves in combining traditional techniques, modern innovation and the finest materials to bring you our Signature Cotswold Quality. Something which remains the same, today.

Contact info

  • Bridge Street, GU7 1HZ, Godalming, England, United Kingdom

  • 01483 934450

4.8

Excellent

TrustScore 5 out of 5

77 reviews

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4.8

All reviews

(77)

5,342 reviews in the last 12 months

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Rated 5 out of 5 stars

James in the Godalming branch was…extremely helpful

James in the Godalming branch was really helpful. I have visited the Godalming branch on many occasion and have purchased furniture there before. When I viewed the recent sale on line, I immediately contacted the Godalming branch and spoke to James to place the order with him. Ordering online is not ideal for me, but ordering through a branch that I know was extremely helpful.

July 6, 2026
Unprompted review
The Cotswold Company - Godalming logo

Reply from The Cotswold Company - Godalming

Good afternoon Frances Clatworthy,

We're delighted to hear about your positive experience with our branch and that our team member was able to assist you with your order. We appreciate you sharing your feedback and are glad we could make your purchasing process smoother.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

Bedroom furniture delivery

Ian and Mark were excellent. Great service and very friendly and helpful

July 3, 2026
Unprompted review
The Cotswold Company - Godalming logo

Reply from The Cotswold Company - Godalming

Good afternoon Rod Lahiri,

We're so happy to hear that you received excellent service and that our team was friendly and helpful. Thank you for your positive feedback!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

Susie was very helpful

Susie was very helpful. She was patient, attentive and courteous in taking my order.
Thank you Cotswold. I’m looking forward to receiving my order.

June 27, 2026
Unprompted review
The Cotswold Company - Godalming logo

Reply from The Cotswold Company - Godalming

Good afternoon Elizabeth,

We're so pleased to hear that our team member was helpful, patient, and courteous while taking your order. We appreciate your kind words and are glad you're looking forward to your delivery!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

Good quality, tasteful design and good value

The is the third time we have bought furnitures from COSTWOLD Company. We found the furnitures are extremely well made and is good value for money. The packaging are very safe and secured. Good customers communication and support. Highly recommended.

June 23, 2026
Unprompted review
Rated 5 out of 5 stars

Kept us well informed of delivery times…

Kept us well informed of delivery times . The delivery guys Morgan &Nick kept us updated with times of delivery and were very efficient and helpful. Very pleased with the quality of the furniture we purchased.

June 22, 2026
Unprompted review
The Cotswold Company - Godalming logo

Reply from The Cotswold Company - Godalming

Good morning John Andrews,

We're so pleased to hear our delivery team kept you well informed and provided efficient, helpful service. We're also glad you're happy with your furniture's quality. Thank you for your feedback!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

Tony and Ian delivered and assembled my…

Tony and Ian delivered and assembled my new wardrobe today and were an absolute pleasure to deal with. They were so pleasant, incredibly helpful, and completed the work to a brilliant standard. They made the whole experience easy and stress‑free — a real credit to the company.

June 19, 2026
Unprompted review
The Cotswold Company - Godalming logo

Reply from The Cotswold Company - Godalming

Good afternoon Tracey Higgs,

We are so pleased to hear about your positive delivery and assembly experience. It's wonderful that our team provided such helpful and stress-free service. Thank you for your kind words!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

Excellent Godalming store

We visited the Godalming Showroom and we were served by James who we found to be very helpful, friendly and knowledgeable. James was a great help to us in making a decision on our purchase of furniture. We found the whole experience enjoyable and wouldn’t hesitate to recommend James and the Godalming Showroom to anyone.

June 7, 2026
Unprompted review
The Cotswold Company - Godalming logo

Reply from The Cotswold Company - Godalming

Good afternoon Maria,

We're so pleased you had such an enjoyable experience at our showroom. It's wonderful to hear our team provided helpful and knowledgeable assistance with your furniture purchase. Thank you for your recommendation!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

Great delivery team

Tyrell and Morgan delivered and assembled our table and chairs efficiently. They were pleasant to deal with. Excellent reps for Cotswold. They were great!

May 19, 2026
Unprompted review
The Cotswold Company - Godalming logo

Reply from The Cotswold Company - Godalming

Good afternoon Tim Young,

We're so pleased to hear our delivery team efficiently assembled your furniture. It's wonderful that they were pleasant to deal with. Thank you for your feedback!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

Rebecca was brilliant

Rebecca could help us more, from start to finish she was brilliant.

May 16, 2026
Unprompted review
The Cotswold Company - Godalming logo

Reply from The Cotswold Company - Godalming

Good afternoon Nick Butler,

We are so glad to hear about your excellent experience. Thank you for sharing your kind words with us.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

Speaking to a real person who could…

Speaking to a real person who could discuss the products trisha and Lisa were fab.

May 12, 2026
Unprompted review
The Cotswold Company - Godalming logo

Reply from The Cotswold Company - Godalming

Good afternoon Lee,

We're so happy you had a great experience discussing our products with our team! Thank you for your feedback, and we look forward to seeing you again soon.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

The lady that served me was very…

The lady that served me was very informative and did not rush me in my choice of furniture. Both the lady and all staff in the shop were very nice and in-fact it was such a very nice and pleasant experience and I would most definitely recommend the the beautiful Godalming shop to friends and family.

April 22, 2026
Unprompted review
Rated 5 out of 5 stars

Bath store

I recently visited the Bath store where I spoke with a number of staff, they were all very welcoming and happy to help. The customer service overall was excellent, I would absolutely recommend the store to friends- the staff made me feel right at home!
I would especially like to mention Lily who offered me some really good advice. I was struggling to decide which sofa and armchairs to choose for my front room, she was patient, professional and very knowledgeable.

January 26, 2026
Unprompted review

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