We were made welcome as soon as we stepped into the shop. We also had a dog with us and it was confirmed that this was not an issue - water and treats were provided ( for the dog!) We were directed t... See more
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I had seen a lovely round extendable dining table online. I visited your Godalming store to see the table in real life. Your assistant Trish met us at the store and showed us to the table. She was h... See more
Company replied
Great customer service from start to purchase So many options share so we could make an informed decision Big thank you yo your CEO who was visitingvthecstore who helped arrange a bespoke option
Tony and Ian delivered and assembled my new wardrobe today and were an absolute pleasure to deal with. They were so pleasant, incredibly helpful, and completed the work to a brilliant standard. They m... See more
Company replied
Company details
Written by the company
We make timeless, rural classics for people whose hearts are in the country. Our furniture and everything we do is inspired by our roots; The Cotswolds.
Who are The Cotswold Company?
Written by the company
- Beautiful Products
- Everything with The Cotswold Company name on it is thoughtfully designed, carefully crafted and built to last. From British-made upholstery, the highest quality dining tables, wardrobes and storage solutions to our extensive range of home accessories.
- A responsible business
- We’re reducing our waste, energy use and carbon footprint business-wide, wherever we can. And we’re committed to doing better and better each and every year ahead.
- Quality you can trust
- Since our beginning, we've prided ourselves in combining traditional techniques, modern innovation and the finest materials to bring you our Signature Cotswold Quality. Something which remains the same, today.
Contact info
Bridge Street, GU7 1HZ, Godalming, England, United Kingdom
- 01483 934450
4.8
Excellent
71 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Godalming shop convenient
Godalming shop convenient, friendly staff and good displays of products.
September 18, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Attractive well made furniture
I had seen a lovely round extendable dining table online. I visited your Godalming store to see the table in real life. Your assistant Trish met us at the store and showed us to the table. She was helpful and knowledgable. The carried various chairs from other displays to show how they looked with the table. She demonstrated the easy extendable feature. I must say that I was lucky to be helped by Trish. She was charming and helped me to decide on this table. I put in an order with full confidence in your products.
August 25, 2026
Unprompted review
Reply from The Cotswold Company - Godalming
Good morning Mrs Mahon,
We're so pleased to hear you had such a positive experience in our Godalming store. It's wonderful to know that our team member was able to provide such helpful and knowledgeable assistance, making your decision with confidence. Thank you for your kind words!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
A warm welcome
We were made welcome as soon as we stepped into the shop. We also had a dog with us and it was confirmed that this was not an issue - water and treats were provided ( for the dog!)
We were directed to the area required, given information and made a purchase.
August 26, 2026
Unprompted review
Great kitchen island delivered promptly…
Great kitchen island delivered promptly and helpfully by Nick and Bilal.
August 26, 2026
Unprompted review
Reply from The Cotswold Company - Godalming
Good morning Ruth,
We're so pleased to hear you're happy with your new kitchen island and that our delivery team provided such prompt and helpful service. Thank you for sharing your positive experience!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Rude service from staff sadly
We were served by an Irish lady, I believe Lisa and she was unbelievable rude, probably the worst customer service I've received in a long time. We love Cotswold company and have purchased a quite a lot from them, this is the first bad experience. When we went to the till she said "you need to wait as I'm in the middle of more important work" about 3 min later we were served. Whole manner was just rude. Such a shame to have this service in such a beautiful shop.
August 22, 2026
Unprompted review
Reply from The Cotswold Company - Godalming
Good morning Anna Guest,
Thank you for taking the time to share this feedback, and please accept our sincere apologies for the experience you described. This is absolutely not the standard of service we expect for our customers, and we're genuinely sorry it fell so far short on this occasion, particularly for loyal customers who have shopped with us before.
We've raised this directly with the Showroom Manager, and it is being investigated further. We take feedback like this seriously, as every customer should feel welcomed and valued when they visit us in-store.
Thank you again for letting us know, and we're sorry this coloured what should have been a positive visit.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Jake and Gary were brilliant
Jake and Gary were very polite, efficient and wonderful. Really great!
(Order number 6926453)
August 13, 2026
Unprompted review
Friendly delivery from Earle and Neil…
Friendly delivery from Earle and Neil and quick assembly. Good communication and arrived on time.
August 14, 2026
Unprompted review
Reply from The Cotswold Company - Godalming
Good morning,
We're so pleased to hear that our delivery team provided friendly service and quick assembly. We appreciate you highlighting their good communication and punctuality!
Kindest regards
Rosie Annison - Senior customer care advisor
Excellent service
Gary and Jake were excellent. Unpacked and placed all the furniture in the right rooms in the right places. Well done guys and a huge thank you. Excellent service from Cotswold.
August 13, 2026
Unprompted review
Reply from The Cotswold Company - Godalming
Good morning William,
We're so pleased to hear that our delivery team provided excellent service by unpacking and placing your furniture exactly where you wanted it. Thank you for your kind words!
Kindest regards
Rosie Annison - Senior customer care advisor
Delighted with service
Delivered on time ,Gary and Jake were pleasant and helpful delivery men most impressive
August 10, 2026
Unprompted review
Reply from The Cotswold Company - Godalming
Good afternoon Patricia,
We are so happy to hear that your delivery was on time and that our delivery team was pleasant and helpful. Thank you for your feedback!
Kindest regards
Rosie Annison - Senior customer care advisor
Reply from The Cotswold Company - Godalming
Good afternoon Chris Howard,
We're so happy to hear you had such a positive experience with our crew! We appreciate your kind words.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Prompt helpful efficient service
Prompt helpful efficient service. Good quality furniture. Well pleased & had compliments on the table & chairs ordered.
June 19, 2026
Unprompted review
On schedule, polite and caring
Good communication, delivery team listened carefully and complied sympathetically with requests, friendly and polite. Delivery on schedule.
July 27, 2026
Unprompted review
Excellent service
Excellent service, brilliant delivery by Gary and Jake.
July 27, 2026
Unprompted review
Reply from The Cotswold Company - Godalming
Good morning Jacqueline English,
We are so pleased you had such a positive experience with our delivery team. Thank you for your wonderful feedback; it truly means a lot to us.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Friendly and efficient
The staff in the showroom were very helpful and gave good advice. Earle & Neil were very friendly and efficient whilst delivery and building x2 wardrobes and a large chest of drawers.
July 24, 2026
Unprompted review
Reply from The Cotswold Company - Godalming
Good morning Ms Marie Hill,
We're so pleased to hear our showroom staff were helpful and gave good advice. It's wonderful that our delivery team was friendly and efficient while building your furniture. Thank you for your kind words!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Helpful store staff who quickly dealt…
Helpful store staff who quickly dealt with my requests.
July 18, 2026
Unprompted review
James in the Godalming branch was…extremely helpful
James in the Godalming branch was really helpful. I have visited the Godalming branch on many occasion and have purchased furniture there before. When I viewed the recent sale on line, I immediately contacted the Godalming branch and spoke to James to place the order with him. Ordering online is not ideal for me, but ordering through a branch that I know was extremely helpful.
July 6, 2026
Unprompted review
Reply from The Cotswold Company - Godalming
Good afternoon Frances Clatworthy,
We're delighted to hear about your positive experience with our branch and that our team member was able to assist you with your order. We appreciate you sharing your feedback and are glad we could make your purchasing process smoother.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Bedroom furniture delivery
Ian and Mark were excellent. Great service and very friendly and helpful
July 3, 2026
Unprompted review
Reply from The Cotswold Company - Godalming
Good afternoon Rod Lahiri,
We're so happy to hear that you received excellent service and that our team was friendly and helpful. Thank you for your positive feedback!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Susie was very helpful
Susie was very helpful. She was patient, attentive and courteous in taking my order.
Thank you Cotswold. I’m looking forward to receiving my order.
June 27, 2026
Unprompted review
Reply from The Cotswold Company - Godalming
Good afternoon Elizabeth,
We're so pleased to hear that our team member was helpful, patient, and courteous while taking your order. We appreciate your kind words and are glad you're looking forward to your delivery!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Console table delivery great service
We love our new table and it was delivered perfectly in place.
June 26, 2026
Unprompted review
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