We recently purchased a sofa from The Cotswold Company and are very happy with our purchase. The staff in store were very knowledgeable and helped us find the right sofa for us. Delivery was on time... See more
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I'm very pleased with the quality of my sofabed. The delivery was on time and the delivery men were helpful, efficient and polite. I was not very impressed with having to put the bed assembly into th... See more
Company replied
We had such an exceptional experience with The Cotswold Company in Harpenden that we felt compelled to leave a review. We're renovating our home and, over the past year, we've dealt with co... See more
Company replied
Harsha in the Harpenden store was very helpful friendly and efficient. The delivery guys Anthony and Cambery arrived on time and placed the furniture where we wanted it Great service and the furni... See more
Company replied
Company details
Written by the company
We make timeless, rural classics for people whose hearts are in the country. Our furniture and everything we do is inspired by our roots; The Cotswolds.
Who are The Cotswold Company?
Written by the company
- Beautiful Products
- Everything with The Cotswold Company name on it is thoughtfully designed, carefully crafted and built to last. From British-made upholstery, the highest quality dining tables, wardrobes and storage solutions to our extensive range of home accessories.
- A responsible business
- We’re reducing our waste, energy use and carbon footprint business-wide, wherever we can. And we’re committed to doing better and better each and every year ahead.
- Quality you can trust
- Since our beginning, we've prided ourselves in combining traditional techniques, modern innovation and the finest materials to bring you our Signature Cotswold Quality. Something which remains the same, today.
Contact info
High Street 16, AL5 2TD, Harpenden, England, United Kingdom
- 01727 798471
4.8
Excellent
113 reviews
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At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Great service from the team whilst…
Great service from the team whilst browsing for ideas. Good style knowledge from Harsha who helped to choose some soft furnishings after describing the room style & colours. Great to have on the doorstep.
October 26, 2025
Unprompted review
Reply from The Cotswold Company - Harpenden
Good afternoon Customer,
We're happy to hear that you had such a positive experience while browsing for ideas. It's great to know that our team's service and style knowledge were helpful in choosing your soft furnishings. We appreciate your feedback!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Excellent service from the Harpenden…
Excellent service from the Harpenden store extremely helpful and very personable also great delivery guys in Bernard & Mendez who were very professional
October 23, 2025
Unprompted review
Reply from The Cotswold Company - Harpenden
Good morning Philip Meggitt,
We appreciate you sharing your experience with our Harpenden store. We're happy to hear that you found our team helpful and personable, and that the delivery was professional.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Nancy was very kind and helpful
Nancy was very kind and helpful. I’m grateful to her for spending time with me and ordering my new sofas.
October 20, 2025
Unprompted review
Reply from The Cotswold Company - Harpenden
Good afternoon Christine,
We're happy to hear that you had such a positive experience! We appreciate you taking the time to share your kind words, and we are grateful for your feedback.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Great customer service…
Great customer service…. Very helpful and approachable…. Good ideas and advice!
October 12, 2025
Unprompted review
Outstanding service.
Lovely shop, beautifully laid out displays.
But most of all excellent customer service, all the staff are friendly and knowledgeable. Especially Ruby who dealt with our order and then we received a follow up email from the manager Nancy.
What a lovely addition to Harpenden High Street.
October 4, 2025
Unprompted review
Reply from The Cotswold Company - Harpenden
Good afternoon Michelle Reynolds,
We're happy you enjoyed our shop and displays. It's great to hear that our team's service impressed you and that the follow-up was helpful. We appreciate you highlighting our contribution to the High Street. Thanks for your feedback.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Wonderful service from both Charlotte…
Wonderful service from both Charlotte and Nancy. Informative, helpful, warm and friendly. A great experience, thank you both!
October 10, 2025
Unprompted review
Reply from The Cotswold Company - Harpenden
Good afternoon Customer,
We're happy to hear that you had such a positive and informative experience. We truly appreciate your kind words and thank you for your great feedback!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
10/10 experience!
The staff are absolutely excellent at this store! They were all so helpful and kind. Nancy was especially helpful and made our decoration project so much more amazing! Already looking forward to our next trip!
October 4, 2025
Unprompted review
Reply from The Cotswold Company - Harpenden
Good afternoon Joe,
We're so happy the team was helpful and kind! It's great to hear that their assistance enhanced your decoration project. We appreciate your kind words and look forward to your next visit!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Lovely homely shop with attentive & knowledgeable staff
From the moment we walked into the shop in Harpenden this past weekend, there was a lovely sense of calm and tranquility. Although we didn’t buy anything, I had to write a review on how attentive staff members were and how helpful. The lady we spoke to was very knowledgeable and didn’t make us feel pressured to buy, as I have experienced in other shops. Once we start renovating our kitchen I will be sure to come back, as there was a stunning larder which would look perfect!
October 4, 2025
Unprompted review
Loving the Cotswold company move into…
Loving the Cotswold company move into Harpenden . It’s an excellent shop for furniture and for all sorts of soft furnishings. I just bought an excellent value table Lalo.
October 2, 2025
Unprompted review
Ordering on the website was a challenge…
Ordering on the website was a challenge due to tech issues. Went into store to order. Very surreal experience, I spent a lot on three cupboards but didn’t get a good customer experience, had to beg for free delivery (that’s after agreeing to pay for assembly service). The units are quality and the delivery team worked for hours to ensure they were assembled correctly. Really happy with the investment and the results
September 8, 2025
Well laid out shop and helpful staff
Well laid out shop and helpful staff. Products are well made and of good quality.
September 16, 2025
Unprompted review
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