The sales team were really helpful as we weren’t quite sure what would suit us best. They helped us identify whether 2 or 3 seater sofa would work and showed a range of riser recliners outlining diffe... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Wide ranging amount of carpet products available. Being guided to a 'make' of carpet which suited our needs. The opportunity to take samples home to choose colour required. Same day visit by your rep... See more
Company replied
The female member of staff who greeted us was extremely helpful. Having described the style of sofa we were after she walked us around the showroom until we found the perfect sofa. She did tell us her... See more
Company replied
My daughter am I met with a kind approachable staff. He was patient and thorough with his explanations. He explained all of our options and ensured we were happy with our purchase. Overa... See more
Company replied
Company details
- Furniture Store
- Bedroom Furniture Store
- Lighting Store
- Living Room Furniture Store
- Mattress Store
- Rug Store
About Cousins Furniture
Written by the company
Cousins Furniture is Midland's largest independent, family-run furniture retailer, since 1985.
We have furniture for every room of your home – living, dining and bedroom - all beautifully displayed in inspirationally accessorised room settings, plus specialist departments for the latest in home fashions. Check out the world’s leading brands in furniture whether you want contemporary or classical; casual or formal; understated or opulent.
Contact info
4.8
Excellent
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The staff were courteous and helpful.
The staff were courteous and helpful.
Nothing was too much trouble.
And the shop has some amazing stock.
Well worth a visit and we will definitely be returning.
August 31, 2026
Reply from Cousins Furniture
Hi Graham,
Thank you so much for your fantastic 5-star review!
We're delighted to hear that you found our team courteous and helpful, and that nothing was too much trouble during your visit. It's also wonderful to know that you were impressed with the range of furniture we have on display.
We're so pleased that you feel Cousins Furniture is well worth a visit and that you'll be returning. We really appreciate your support and look forward to welcoming you back again soon!
Kind regards,
Cousins Furniture Team 👍
The staff member who assisted s was…
The staff member who assisted s was helpful and infomative.
August 24, 2026
Reply from Cousins Furniture
Hi Graham,
Thank you for your lovely 5-star review!
We're delighted to hear that you found our team member helpful and informative during your visit. We always aim to provide friendly, knowledgeable advice to help make choosing your furniture as easy and enjoyable as possible.
Thank you for taking the time to share your feedback and for choosing Cousins Furniture. We really appreciate it and hope to welcome you back again in the future!
Kind regards,
Cousins Furniture Team 👍
Customer service is exceptional
Customer service is exceptional. The staff member was extremely helpful in assisting me in planning all the necessary steps to redesign my entire room and then ordering everything I needed, in just one visit.
August 21, 2026
Reply from Cousins Furniture
Hi Glad,
Thank you so much for your fantastic 5-star review!
We're delighted to hear that you received such exceptional customer service and that our team member was able to help you plan the redesign of your entire room, from working through the different steps to ordering everything you needed, all in just one visit.
Redesigning a whole room can be a big project, so it's wonderful to know that you were given the guidance and support to bring everything together so smoothly. We're sure your new room will look fantastic!
We'll be sure to pass your lovely feedback on to the team member who assisted you, as they'll be delighted to know how much you appreciated their help.
Thank you for choosing Cousins Furniture, and we hope you enjoy your newly redesigned room!
Kind regards,
Cousins Furniture Team 👍
Reply from Cousins Furniture
Hi Manny,
Thank you for taking the time to leave us a 4-star review!
We're pleased to hear that you received very good service from our team and that your delivery arrived on time. We always aim to make the entire experience as smooth and straightforward as possible, so it's great to know we got it right for you.
We really appreciate your feedback and your support of Cousins Furniture. We hope you enjoy your new furniture and look forward to welcoming you back again in the future!
Kind regards,
Cousins Furniture Team 👍
Very friendly staff
Very friendly staff. Helpful and informative.
Although the staff were busy we didn’t feel rushed.
We were more than happy with our purchase and
Experience. Definitely will return again.
August 31, 2026
Reply from Cousins Furniture
Hi Carol,
Thank you so much for your lovely 5-star review!
We're delighted to hear that you found our team friendly, helpful and informative, and that even though the store was busy, you never felt rushed. We always want our customers to have the time and space they need to make the right choice, so it's wonderful to know you had such a positive experience.
It's fantastic to hear that you're so happy with both your purchase and your overall experience, and that you'll definitely be returning!
Thank you for choosing Cousins Furniture and for taking the time to share your feedback. We look forward to welcoming you back again in the future!
Kind regards,
Cousins Furniture Team 👍
Knowledgeable polite and professional
Samantha was extremely helpful, approaching us as soon as we were obviously ready to make a purchase. polite and not pushy, she provided some excellent advice.
August 31, 2026
Reply from Cousins Furniture
Hi David,
Thank you so much for your fantastic 5-star review!
We're delighted to hear that Samantha was so helpful during your visit. It's lovely to know that she recognised when you were ready for some assistance and approached you at just the right time, providing excellent advice while keeping the experience relaxed and pressure-free.
We really appreciate your kind comments about Samantha's polite, professional and knowledgeable approach. We'll be sure to pass your feedback on to her, as we're sure she'll be delighted to hear it.
Thank you for choosing Cousins Furniture and for taking the time to share your experience. We hope you enjoy your new furniture and look forward to welcoming you back again in the future!
Kind regards,
Cousins Furniture Team 👍
Friendly knowledgeable staff
August 30, 2026
Reply from Cousins Furniture
Hi Jo,
Thank you so much for your lovely 5-star review!
We're delighted to hear that you found our staff friendly and knowledgeable. We always aim to provide helpful advice and guidance to make choosing your furniture as easy and enjoyable as possible.
We really appreciate you taking the time to share your feedback and for choosing Cousins Furniture. We hope to welcome you back again in the future!
Kind regards,
Cousins Furniture Team 👍
Very helpful staff and no pressure to…
Very helpful staff and no pressure to make a purchase
August 30, 2026
Reply from Cousins Furniture
Hi Mark,
Thank you so much for your lovely 5-star review!
We're delighted to hear that you found our staff helpful and that you were able to browse and consider your options without any pressure to make a purchase. We believe choosing furniture should be a relaxed and enjoyable experience, so it's great to know our team provided exactly that.
Thank you for taking the time to share your feedback and for visiting Cousins Furniture. We really appreciate it and hope to welcome you back again in the future!
Kind regards,
Cousins Furniture Team 👍
William in Shrewsbury was super helpful…
William in Shrewsbury was super helpful and approachable without being pushy salesy.
August 31, 2026
Reply from Cousins Furniture
Hi Mary,
Thank you so much for your fantastic 5-star review!
We're delighted to hear that William at our Shrewsbury store was so helpful and approachable. It's great to know that he was there when you needed assistance, while giving you the space to browse and make your decision without any pressure.
We believe choosing furniture should be a relaxed and enjoyable experience, so it's lovely to hear that William got that balance just right.
We'll be sure to pass your kind feedback on to William, who will be delighted to know how much you appreciated his service.
Thank you for choosing Cousins Furniture, and we hope to welcome you back again in the future!
Kind regards,
Cousins Furniture Team 👍
great service
August 26, 2026
Reply from Cousins Furniture
Hi Terry,
Thank you for your lovely 5-star review!
We're delighted to hear that you received great service from our team. We really appreciate you taking the time to share your feedback and for choosing Cousins Furniture.
We hope to welcome you back again in the future!
Kind regards,
Cousins Furniture Team 👍
Right product and the right price
Had what we wanted at a reasonable price. Efficient staff and a very impressive store in Shrewsbury
August 30, 2026
Reply from Cousins Furniture
Hi Andrew,
Thank you so much for your fantastic 5-star review!
We're delighted to hear that you found exactly what you were looking for at a reasonable price, and that our team made your visit an efficient and positive experience.
It's also great to hear that you were impressed with our Shrewsbury store. We put a lot of thought into creating a showroom where customers can explore a wide range of furniture in a comfortable setting, so we're pleased you enjoyed your visit.
Thank you for choosing Cousins Furniture and for taking the time to share your feedback. We hope you enjoy your new furniture and look forward to welcoming you back again in the future!
Kind regards,
Cousins Furniture Team 👍
There were lots of different designs of…
There were lots of different designs of furniture but we were looking for certain types as most places we had been to didn’t have what we were hoping to find the sizes were more important as we have limited space.
The lovely assistant Della showed us a few designs in the sizes we were needing and pointed out that they did some ranges in painted finishes which we thought were very nice and even better that the ones we chosen was not flat packed.
cousins may have been slightly more than we had budgeted for but at least the ones we chose will come ready to place in our home . Thanks Della
August 22, 2026
Reply from Cousins Furniture
Hi Carol,
Thank you so much for your lovely 5-star review!
We're delighted to hear that Della was able to help you find furniture that suited both your style and the specific sizes you needed. We understand that finding the right furniture can be particularly challenging when space is limited, so it's fantastic that Della took the time to show you suitable options and highlight the different painted finishes available.
We're also pleased that you found the fact that your chosen furniture comes fully assembled to be an added bonus. While we appreciate it may have been a little above your original budget, we hope you'll feel it was well worth it when your new furniture arrives ready to enjoy in your home.
We'll be sure to pass your kind comments on to Della.
Thank you again for choosing Cousins Furniture and for taking the time to share your experience!
Kind regards,
Cousins Furniture Team 👍
Helpful staff member
The female member of staff who greeted us was extremely helpful. Having described the style of sofa we were after she walked us around the showroom until we found the perfect sofa. She did tell us her name but unfortunately we lost the card.
August 22, 2026
Reply from Cousins Furniture
Hi Mr Colton,
Thank you so much for your wonderful 5-star review!
We're delighted to hear that the member of our team who greeted you was so helpful and took the time to walk you around the showroom based on the style of sofa you were looking for. It's fantastic to know that she helped you find the perfect sofa and made your shopping experience such a positive one.
We're sorry you've misplaced her card, but we're sure she'll be delighted to know that her friendly and attentive service made such a great impression.
Thank you for choosing Cousins Furniture and for taking the time to share your experience. We hope you love your new sofa!
Kind regards,
Cousins Furniture Team 👍
Always a nice place to shop for furniture.
Dealt with Cousins over the past few years, staff have always been very helpful. Recently dealt with Hayley at the Newcasle branch Decision took a while but Hayley was always very patient and helpful.
August 4, 2026
Unprompted review
Reply from Cousins Furniture
Hi John,
Thank you so much for your fantastic 5-star review and for continuing to choose Cousins Furniture over the years.
We're delighted to hear that you've always found our staff helpful, and it's wonderful to know that Hayley at our Newcastle branch made your recent experience such a positive one. We really appreciate your kind comments about her patience and understanding while you took the time to make your decision.
Choosing new furniture can be a big decision, so we're pleased Hayley was able to give you the time, help and guidance you needed without any pressure.
We'll be sure to pass your lovely feedback on to Hayley, who will be delighted to hear it.
Thank you again for your continued support. We look forward to welcoming you back to Cousins again in the future!
Kind regards,
Cousins Furniture Team 👍
Friendly knowledgeable staff
Friendly knowledgeable staff. Ordering was easy and delivery was quick,would use again
August 27, 2026
Reply from Cousins Furniture
Hi,
Thank you for your lovely 5-star review!
We're delighted to hear that you found our staff friendly and knowledgeable, and that everything from ordering through to delivery was quick and straightforward. We always aim to make the whole experience as easy and enjoyable as possible for our customers.
It's fantastic to know that you would use Cousins Furniture again. We really appreciate your support and look forward to welcoming you back in the future!
Kind regards,
Cousins Furniture Team 👍
Very good value for money and Lovely displays
Very good value for money also very kind and helpful staff. Have had a lot of very good experiences over the years with Cousins at Dudley before I came to live near Shrewsbury.
Many thanks
Brenda Hadley
August 19, 2026
Reply from Cousins Furniture
Hi Brenda,
Thank you so much for your lovely 5-star review and for sharing your experiences with Cousins Furniture over the years.
We're delighted to hear that you've always found us to offer very good value for money, with lovely displays and kind, helpful staff. It's especially wonderful to know that you've continued to visit Cousins, from our Dudley store to now being closer to Shrewsbury.
Your continued support means a great deal to us, and we really appreciate you taking the time to leave such kind feedback.
We look forward to welcoming you again in the future!
Kind regards,
Cousins Furniture Team 👍
Sales person Sherif was really helpful…
Sales person Sherif was really helpful and patient
August 25, 2026
Reply from Cousins Furniture
Hi Laura,
Thank you so much for your fantastic 5-star review!
We're delighted to hear that Sherif was so helpful and patient throughout your visit. It's great to know that he took the time to ensure you had all the help and advice you needed without feeling rushed.
We'll be sure to pass your lovely feedback on to Sherif—he'll be delighted to hear your kind words.
Thank you for choosing Cousins Furniture. We really appreciate your support and hope to welcome you back again soon!
Kind regards,
Cousins Furniture Team 👍
Making my choice of settees most comfortable.The people who helped me went out of…
The people who helped me went out of their way to make my choice of settees an easy and comfortable choice.
August 25, 2026
Reply from Cousins Furniture
Hi Maureen,
Thank you so much for your wonderful 5-star review!
We're delighted to hear that our team went out of their way to make choosing your new settees such an easy and comfortable experience. Finding the right furniture is an important decision, so it's lovely to know you felt supported throughout.
Thank you for choosing Cousins Furniture and for taking the time to share your kind feedback. We hope you enjoy your new settees for many years to come!
Kind regards,
Cousins Furniture Team 👍
We visited the store in Shrewsbury…
We visited the store in Shrewsbury yesterday and was treated to exceptional customer service by Samantha from start to finish……and it was a long visit, full of deliberations! We left very happy with our sofa purchases. Would highly recommend the store and hunting out Samantha to help you!
August 23, 2026
Unprompted review
Reply from Cousins Furniture
Hi Rachel,
Thank you so much for your fantastic 5-star review!
We're delighted to hear that Samantha provided such exceptional customer service throughout your visit to our Shrewsbury store. It sounds like you had quite a few deliberations before making your decision, so we're especially pleased that Samantha took the time to guide you through your options and ensure you left feeling happy and confident with your sofa purchases.
We'll be sure to pass your lovely comments on to Samantha—she'll be delighted to hear your feedback!
Thank you for your recommendation and for choosing Cousins Furniture. We hope you enjoy your new sofas and look forward to welcoming you back again in the future!
Kind regards,
Cousins Furniture Team 👍
Reply from Cousins Furniture
Hi Janice,
Thank you so much for your fantastic 5-star review!
We're delighted to hear that you received great service from our team. We really appreciate you taking the time to share your feedback with us.
Thank you for choosing Cousins Furniture. We hope to welcome you back again soon!
Kind regards,
Cousins Furniture Team 👍
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.