The sales team were really helpful as we weren’t quite sure what would suit us best. They helped us identify whether 2 or 3 seater sofa would work and showed a range of riser recliners outlining diffe... See more
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Wide ranging amount of carpet products available. Being guided to a 'make' of carpet which suited our needs. The opportunity to take samples home to choose colour required. Same day visit by your rep... See more
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The female member of staff who greeted us was extremely helpful. Having described the style of sofa we were after she walked us around the showroom until we found the perfect sofa. She did tell us her... See more
Company replied
My daughter am I met with a kind approachable staff. He was patient and thorough with his explanations. He explained all of our options and ensured we were happy with our purchase. Overa... See more
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Company details
- Furniture Store
- Bedroom Furniture Store
- Lighting Store
- Living Room Furniture Store
- Mattress Store
- Rug Store
About Cousins Furniture
Written by the company
Cousins Furniture is Midland's largest independent, family-run furniture retailer, since 1985.
We have furniture for every room of your home – living, dining and bedroom - all beautifully displayed in inspirationally accessorised room settings, plus specialist departments for the latest in home fashions. Check out the world’s leading brands in furniture whether you want contemporary or classical; casual or formal; understated or opulent.
Contact info
4.8
Excellent
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Very helpful indeed and obliging honest…
Very helpful indeed and obliging honest in their approach and very approachable will Definately buy from them again
August 21, 2026
Reply from Cousins Furniture
Hi Raj,
Thank you so much for your fantastic 5-star review!
We're delighted to hear that you found our team so helpful, obliging, and approachable, and that you appreciated our honest and straightforward approach. It's wonderful to know that your experience has given you confidence in choosing Cousins Furniture again.
Thank you for your kind words and for your continued support. We look forward to welcoming you back again in the future!
Kind regards,
Cousins Furniture Team 👍
we went into the store at Newcastle…
we went into the store at Newcastle under Lyme to look for a tv stand and a lovely sales team name Stan came to us what we were looking for and pointed us into the right direction then left us alone to discuss what we wanted we will Deffenightly go again.
August 19, 2026
Reply from Cousins Furniture
Hi Steven,
Thank you so much for your fantastic 5-star review!
We're delighted to hear that Stan was able to point you in the right direction when you visited our Newcastle-under-Lyme store to look for a TV stand. It's great to know that he understood what you were looking for, offered helpful guidance, and then gave you the time and space to browse and discuss your options.
We really believe furniture shopping should be a relaxed experience, so it's lovely to hear that you appreciated Stan's approach.
We'll be sure to pass your kind comments on to Stan. Thank you for choosing Cousins Furniture, and we look forward to welcoming you back again in the future!
Kind regards,
Cousins Furniture Team 👍
Excellent service and thank you
August 6, 2026
Reply from Cousins Furniture
Hi Mark,
Thank you so much for your fantastic 5-star review!
We're delighted to hear that you received excellent service during your visit. We really appreciate you taking the time to share your feedback and say thank you to our team.
Thank you for choosing Cousins Furniture. We hope to welcome you back again soon!
Kind regards,
Cousins Furniture Team 👍
Great customer care
We visited the Tyseley store today and were very pleased with the advise and assistance we received from Kim. Just the right balance in delivering superb customer care.
So thanks for all your help!!
August 20, 2026
Unprompted review
Reply from Cousins Furniture
Thank you, Robert, for your fantastic 5-star review! ⭐ We’re delighted to hear that you had such a positive experience at our Tyseley store and that Kim provided the perfect balance of helpful advice and excellent customer care. We’ll be sure to pass your lovely feedback on to Kim. 😊
Haz was very helpful and accommodating
Haz was very helpful and accommodating, explaining everything to us.
Very friendly.
August 18, 2026
Reply from Cousins Furniture
Thank you, Mr Stevens, for your lovely 5-star review! ⭐ We’re delighted to hear that Haz was so helpful, accommodating and friendly, and took the time to explain everything clearly. We’ll be sure to pass your kind words on to Haz — he’ll be thrilled to hear your feedback! 😊
Excellent Service from Phil C..
Excellent Service from Phil C... explained options available on new sofas, insurance protection cover and the ability to purchase extra material.
We wanted to make sure we made the correct choice and he was able to answer all our questions.
Great customer service and no hard selling tactics.
Would thoroughly recommend this store!
August 17, 2026
Reply from Cousins Furniture
Thank you so much for your fantastic 5-star review, Owen! ⭐ We’re delighted to hear that Phil provided such excellent service and took the time to explain all the options available, answer your questions and help you feel confident in your choice. It’s great to hear you appreciated his friendly approach and that there was no hard selling. We’ll be sure to pass your lovely feedback on to Phil. Thank you for recommending us! 😊
Staff really helpful
August 12, 2026
Reply from Cousins Furniture
Hi Karen,
Thank you so much for your lovely 5-star review!
We're delighted to hear that you found our staff so helpful during your visit. Providing friendly and supportive service is something we take great pride in.
Thank you for choosing Cousins Furniture and for taking the time to share your feedback. We really appreciate it and hope to welcome you back again soon!
Kind regards,
Cousins Furniture Team 👍
Reply from Cousins Furniture
Hi Zakria,
Thank you so much for your fantastic 5-star review!
We're delighted to hear that you had such a great experience with us and found our team both professional and helpful. Providing friendly, knowledgeable service is something we take great pride in.
Thank you for choosing Cousins Furniture and for taking the time to share your feedback. We really appreciate your kind words and hope to welcome you back again soon!
Kind regards,
Cousins Furniture Team 👍
We had a great experience in ur Store…
We had a great experience in ur Store (Dudley) great support from one of your staff members Haz - worked well with me and my wife to find the perfect sofa and manage to put individual sofa sets to create a great pair that worked well for us, showed us different options and and allowed us to leave happen with a sofa and sofa chair which worked well for a first home, great store to visit with plenty options and great staff that worked well with its customers for positive outcome.
August 10, 2026
Reply from Cousins Furniture
Hi Tyrone,
Thank you so much for your fantastic 5-star review!
We're delighted to hear that you and your wife had such a great experience at our Dudley store. It's wonderful to know that Haz took the time to understand what you were looking for and helped you explore different options to create the perfect combination for your first home.
We're especially pleased that you found Haz's approach helpful and that you were able to leave feeling confident and happy with your choice of sofa and sofa chair. We'll be sure to pass your kind comments on to Haz—he'll be delighted to hear your feedback.
Thank you for choosing Cousins Furniture and for your recommendation. We hope you enjoy your new furniture in your first home and look forward to welcoming you back again in the future!
Kind regards,
Cousins Furniture Team 👍
Thank you very kind to everyone timed…gates open for everybody thank you.
Thank you very kind to everyone timed to a scheduled it’s a cosy place.
August 17, 2026
Reply from Cousins Furniture
Hi PW,
Thank you so much for your lovely 5-star review!
We're delighted to hear that you found everyone so kind and welcoming, and that you enjoyed your experience with us. It's wonderful to know that you found Cousins Furniture a comfortable and welcoming place to visit.
Thank you for taking the time to share your feedback. We really appreciate your kind words and hope to welcome you back again soon!
Kind regards,
Cousins Furniture Team 👍
We had a look around store and spotted…
We had a look around store and spotted the sofa we had been looking for. There was 30% off marked price so we took the plunge we also opted for the 5 year guarantee £120 then it was just check delivery and date it could be delivered. Sorted in no time the sofa was in stock and we sorted a proposed date for delivery which was £89.illa was very helpful and experienced
August 16, 2026
Reply from Cousins Furniture
Hi Beverley,
Thank you so much for your fantastic 5-star review!
We're delighted to hear that you found the sofa you'd been looking for and were able to take advantage of the 30% discount. It's great to know that the ordering process was quick and straightforward, and that having the sofa in stock meant we could arrange a proposed delivery date with you straight away.
We're also pleased to hear that Lilla was so helpful and experienced throughout your visit. We'll be sure to pass your kind comments on to her.
Thank you for choosing Cousins Furniture. We hope you love your new sofa when it arrives and enjoy it for many years to come!
Kind regards,
Cousins Furniture Team 👍
EXCELLENT CUSTOMER SERVICE FOLLOWING RECLINER ISSUE
Last March, we purchased a new suite from Cousins.
Middle of July, we had an issue, on of the recliners switches stopped working. We contacted them and they sent out a technician. Unfortunately, it could not be fixed immediately. They needed to order the part.
Cousins kept in touch with us by phone and email throughout.
Once the part arrived, the technician called us and arranged an appointment to fix the recliner.
He was prompt and fixed the issue. It now works properly.
Throughout, all the staff were very polite and helpful.
July 11, 2026
Unprompted review
Reply from Cousins Furniture
Hi Jay,
Thank you so much for taking the time to leave such a fantastic 5-star review!
We're really pleased to hear that we were able to resolve the issue with your recliner and that it's now working properly again. We understand how frustrating it can be when something goes wrong with new furniture, so we're glad our team could keep you updated throughout the process while the required part was sourced.
It's also wonderful to hear that the technician was prompt and able to complete the repair once the part arrived, and that you found everyone you dealt with to be polite and helpful.
Thank you for your patience while the part was ordered, and for your kind comments about our customer service. We'll be sure to share your feedback with the team.
Kind regards,
Cousins Furniture Team 👍
Dave looked after us well
August 16, 2026
Reply from Cousins Furniture
Hi John,
Thank you so much for your wonderful 5-star review!
We're delighted to hear that Dave looked after you so well during your visit. We'll be sure to pass your kind feedback on to him—he'll be pleased to know he made your experience such a positive one.
Thank you for choosing Cousins Furniture. We really appreciate your support and hope to welcome you back again soon!
Kind regards,
Cousins Furniture Team 👍
The price and the good service from the…
The price and the good service from the gentleman who saved me
August 9, 2026
Reply from Cousins Furniture
Hi Linah,
Thank you so much for your wonderful 5-star review!
We're delighted to hear that you were pleased with the price and the excellent service you received from our team. It's lovely to know that the gentleman who assisted you made such a positive difference to your experience.
Thank you for choosing Cousins Furniture and for taking the time to share your feedback. We really appreciate your kind words and hope to welcome you back again soon!
Kind regards,
Cousins Furniture Team 👍
Reply from Cousins Furniture
Hi Sylvia,
Thank you so much for your fantastic 5-star review!
We're delighted to hear that our team kept things simple and straightforward, showing you a selection of recliner chairs without any fuss. We believe furniture shopping should be relaxed and enjoyable, so it's great to know you received exactly the kind of service you were looking for.
Thank you for choosing Cousins Furniture and for taking the time to share your feedback. We hope you enjoy your new recliner chair and look forward to welcoming you back again soon!
Kind regards,
Cousins Furniture Team 👍
William B made our purchase very easy
William B made our purchase very easy, patient and knowledgeable about the product of our interest. Excellent customer service.
August 14, 2026
Reply from Cousins Furniture
Hi Susan,
Thank you so much for your fantastic 5-star review!
We're delighted to hear that William B made your purchase such an easy and enjoyable experience. It's wonderful to know that his patience and product knowledge helped you feel confident in your decision.
We'll be sure to pass your kind comments on to William—he'll be delighted to hear your feedback.
Thank you for choosing Cousins Furniture and for taking the time to share your experience. We hope you enjoy your new purchase and look forward to welcoming you back again soon!
Kind regards,
Cousins Furniture Team 👍
The helpful staff,and the service
August 5, 2026
Reply from Cousins Furniture
Hi SA,
Thank you so much for your wonderful 5-star review!
We're delighted to hear that you were pleased with our helpful staff and the service you received. Providing friendly and supportive service is something we take great pride in.
Thank you for choosing Cousins Furniture and for taking the time to share your feedback. We really appreciate your kind words and hope to welcome you back again soon!
Kind regards,
Cousins Furniture Team 👍
man was very obliging couldnt find a…
man was very obliging couldnt find a fault at all
August 7, 2026
Reply from Cousins Furniture
Hi Linda,
Thank you so much for your fantastic 5-star review!
We're delighted to hear that you found our team member so obliging and helpful, and that you couldn't find fault with your experience at Cousins Furniture.
Thank you for choosing us and for taking the time to share your feedback. We really appreciate your kind words and hope to welcome you back again soon!
Kind regards,
Cousins Furniture Team 👍
Cousins - a great company to deal with
Samantha who dealt with us at Cousins was delightful a great help.
The delivery men were very careful and considerate, making the whole experience easy and good
August 12, 2026
Reply from Cousins Furniture
Hi Wendy,
Thank you so much for your wonderful 5-star review!
We're delighted to hear that Samantha was so helpful and delightful to deal with, and that she made your experience at Cousins Furniture such a positive one.
It's also fantastic to hear that our delivery team were careful and considerate, helping to make the whole experience easy and enjoyable from start to finish.
We'll be sure to pass your lovely comments on to Samantha and the delivery team.
Thank you for choosing Cousins Furniture. We really appreciate your kind feedback and hope you enjoy your new furniture for many years to come!
Kind regards,
Cousins Furniture Team 👍
Excellent quality and service from Cousins at Dudley
Excellent service and advice from Simon in bedding dept at Cousins in Dudley. We didn't feel rushed or pressured to make choice of 2 mattresses. Would highly recommend .
August 10, 2026
Reply from Cousins Furniture
Hi EB,
Thank you so much for your fantastic 5-star review!
We're delighted to hear that Simon provided such excellent service and advice in our bedding department at Dudley. It's wonderful to know that you felt relaxed and comfortable taking your time to choose the right two mattresses, without feeling rushed or pressured.
We'll be sure to pass your kind comments on to Simon—he'll be delighted to hear your feedback.
Thank you for your recommendation and for choosing Cousins Furniture. We hope you enjoy many comfortable nights on your new mattresses!
Kind regards,
Cousins Furniture Team 👍
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