The sales team were really helpful as we weren’t quite sure what would suit us best. They helped us identify whether 2 or 3 seater sofa would work and showed a range of riser recliners outlining diffe... See more
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Review summary
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Wide ranging amount of carpet products available. Being guided to a 'make' of carpet which suited our needs. The opportunity to take samples home to choose colour required. Same day visit by your rep... See more
Company replied
The female member of staff who greeted us was extremely helpful. Having described the style of sofa we were after she walked us around the showroom until we found the perfect sofa. She did tell us her... See more
Company replied
My daughter am I met with a kind approachable staff. He was patient and thorough with his explanations. He explained all of our options and ensured we were happy with our purchase. Overa... See more
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Company details
- Furniture Store
- Bedroom Furniture Store
- Lighting Store
- Living Room Furniture Store
- Mattress Store
- Rug Store
About Cousins Furniture
Written by the company
Cousins Furniture is Midland's largest independent, family-run furniture retailer, since 1985.
We have furniture for every room of your home – living, dining and bedroom - all beautifully displayed in inspirationally accessorised room settings, plus specialist departments for the latest in home fashions. Check out the world’s leading brands in furniture whether you want contemporary or classical; casual or formal; understated or opulent.
Contact info
4.8
Excellent
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Went out of their way to help my wife…
Went out of their way to help my wife and I. We're having problems with the electrics at the time but they still persisted still they sorted it out. Could not have been more professional.
July 28, 2026
Reply from Cousins Furniture
Hi Peter,
Thank you so much for your wonderful 5-star review!
We're delighted to hear that our team went out of their way to help you and your wife. Even with the electrical issues you experienced at the time, it's great to know they persevered until everything was resolved and provided such a professional service throughout.
Your kind words mean a great deal to us, and we'll be sure to share your feedback with the team.
Thank you for choosing Cousins Furniture. We really appreciate your support and hope to welcome you back again soon!
Kind regards,
Cousins Furniture Team 👍
Dusty Store but still some bargains
Although store being renovated and very dusty The walkway was marked out and the staff were still friendly I purchased a rug and a odd cushion not what I went into the shop for but hey
August 1, 2026
Reply from Cousins Furniture
Hi,
Thank you so much for your 5-star review!
We're delighted to hear that, despite the refurbishment work and a little dust, you still had a positive experience with us. We appreciate your understanding while we work to improve the showroom, and we're pleased you found our team friendly and welcoming.
It's great to hear you managed to pick up a rug and a cushion—even if they weren't what you originally came in for! We hope you enjoy your purchases.
Thank you for choosing Cousins Furniture. We look forward to welcoming you back once the refurbishment is complete.
Kind regards,
Cousins Furniture Team 👍
Reply from Cousins Furniture
Hi Richard,
Thank you so much for your wonderful 5-star review!
We're delighted to hear that our team provided such helpful, knowledgeable, and informative service during your carpet purchase. It's great to know that you felt supported and received the advice you needed throughout your experience.
Thank you for choosing Cousins Furniture. We really appreciate your kind feedback and hope to welcome you back again soon!
Kind regards,
Cousins Furniture Team 👍
Debbie was extremely helpful
July 30, 2026
Reply from Cousins Furniture
Hi Lynne,
Thank you so much for your wonderful 5-star review!
We're delighted to hear that Debbie was extremely helpful during your visit. We'll be sure to pass your kind comments on to her—she'll be delighted to know her service made such a positive impression.
Thank you for choosing Cousins Furniture. We really appreciate your support and hope to welcome you back again soon!
Kind regards,
Cousins Furniture Team 👍
Simon was so helpful and knowledgeable…
Simon was so helpful and knowledgeable about the different sofas/chairs. He pointed me in the right direction to the type of 3-piece suite I wanted. Excellent service.
July 30, 2026
Reply from Cousins Furniture
Hi,
Thank you so much for your wonderful 5-star review!
We're delighted to hear that Simon provided such helpful and knowledgeable service while you were choosing your new three-piece suite. It's great to know his advice helped point you in the right direction and made the process an enjoyable one.
We'll be sure to pass your kind comments on to Simon—he'll be delighted to hear your feedback.
Thank you for choosing Cousins Furniture. We hope you enjoy your new suite for many years to come!
Kind regards,
Cousins Furniture Team 👍
Surprised your open
We were at first very surprised the store was open as with a lot of renovation work going on it was not clear from outside that customers were welcome. Once inside the lovely Emily (Em) introduced herself and pointed us in the right direction for what we were looking for. Em then left us to it but asked us to shout if and when we needed her, which we did eventually. She helped us measure various wardrobes and we settled on one we liked. Em made the whole experience easy and ensured we will return in the future.
July 30, 2026
Reply from Cousins Furniture
Hi Ian,
Thank you so much for your wonderful 5-star review!
We're delighted to hear that, despite the refurbishment work, you decided to come in and visit us. We appreciate your feedback about the entrance, and we're pleased that once inside, Em made you feel so welcome.
It's fantastic to hear that Em was able to point you in the right direction, give you the space to browse at your own pace, and then help with measuring the wardrobes to ensure you found the right one. We'll be sure to pass your lovely comments on to her—she'll be delighted to know she made your visit such a positive experience.
Thank you for choosing Cousins Furniture. We really appreciate your feedback and look forward to welcoming you back again in the future!
Kind regards,
Cousins Furniture Team 👍
Ordered Milford 3 piece suite and…
Ordered Milford 3 piece suite and experience up to now via Amanda is fantastic - awaiting delivery which is scheduled for 11th August.
Would definitely recommend
July 31, 2026
Unprompted review
Reply from Cousins Furniture
Hi Reginald,
Thank you so much for your wonderful 5-star review!
We're delighted to hear that your experience so far has been fantastic and that Amanda has provided such great service while helping you order your Milford 3-piece suite.
We'll be sure to pass your kind comments on to Amanda—she'll be delighted to hear your feedback.
We hope everything goes smoothly with your delivery on 11th August, and we're confident you'll love your new suite. Thank you for your recommendation and for choosing Cousins Furniture!
Kind regards,
Cousins Furniture Team 👍
Staff were very helpfull but not in…
Staff were very helpfull but not in your face gave you time very helpful advice.
July 28, 2026
Reply from Cousins Furniture
Hi Patrick,
Thank you so much for your wonderful 5-star review!
We're delighted to hear that you found our team helpful and appreciated their relaxed, no-pressure approach. We believe our customers should have the time to browse at their own pace while knowing we're always on hand to offer advice when needed, so it's great to know that was your experience.
Thank you for choosing Cousins Furniture. We really appreciate your kind feedback and hope to welcome you back again soon!
Kind regards,
Cousins Furniture Team 👍
Fantastic experience received by Pete…
Fantastic experience received by Pete at cousins in Shrewsbury soon sorted is with the perfect sofa very professional and really helpful will definitely reach to anyone buying a sofa . Also the delivery lads were very polite and friendly and nothing was too much trouble!!! Thankyou again
July 29, 2026
Unprompted review
Reply from Cousins Furniture
Hi Becky,
Thank you so much for your fantastic 5-star review!
We're delighted to hear that Pete at our Shrewsbury store helped you find the perfect sofa and provided such professional and helpful service throughout your visit. It's wonderful to know he made the process so easy for you.
We're also pleased to hear your delivery team made such a great impression with their friendly, polite, and helpful approach. We'll be sure to pass your kind comments on to both Pete and the delivery team—they'll be delighted to hear your feedback.
Thank you for your recommendation and for choosing Cousins Furniture. We hope you enjoy your new sofa for many years to come!
Kind regards,
Cousins Furniture Team 👍
Had suite 3 years ago waited 16 weeks…
Had suite 3 years ago waited 16 weeks was told it would only be 12 after having it few months leather was fading in places although I’d took extra insurance out was told it wasn’t coverd got obnismone involved nothing done should see it now £5000 and now ready for tip id never buy from cousins again just had cousins reply they forget to mention this was reported in first twelve months I’ve not been told it was wear and tear I’m 80 wife is 78 do they think we’ve been jumping on it if you buy of this company good luck
July 29, 2026
Unprompted review
Reply from Cousins Furniture
Hi,
Thank you for taking the time to share your feedback. We're sorry to hear that you remain disappointed with your furniture and the outcome of your claim.
We appreciate that this has been a frustrating experience. As your suite was over three years old when the matter was raised, it was outside the standard 12-month retailer's warranty. Your Guardsman policy also assessed the issue and concluded that it was consistent with fair wear and tear rather than a manufacturing fault.
Your complaint was subsequently reviewed by the Furniture & Home Improvement Ombudsman, who considered all of the available evidence. The Ombudsman concluded that, given the age of the furniture, there was insufficient evidence to demonstrate a manufacturing fault and confirmed that our offer of an independent out-of-warranty inspection for a £50 call-out fee was fair and reasonable. The case has now been closed.
While we appreciate this was not the outcome you had hoped for, we have followed both our warranty process and the independent guidance provided by the Ombudsman throughout.
Kind regards,
Cousins Furniture Team
Staff extremely polite and helpful…
Staff extremely polite and helpful without being pushy. Let us spend time looking without hovering
July 19, 2026
Reply from Cousins Furniture
Hi Mrs Findley,
Thank you so much for your wonderful 5-star review!
We're delighted to hear that our team was polite, helpful, and gave you the time and space to browse without feeling pressured. We believe choosing furniture should be a relaxed experience, so it's great to know that's exactly how you felt during your visit.
Thank you for choosing Cousins Furniture. We really appreciate your kind feedback and hope to welcome you back again soon!
Kind regards,
Cousins Furniture Team 👍
Very good customer care
Very good customer care interaction and salesman could not do enough for us.
July 25, 2026
Reply from Cousins Furniture
Hi Raymond,
Thank you so much for your wonderful 5-star review!
We're delighted to hear that you received such great customer care and that our salesman couldn't do enough to help you. Providing friendly, attentive service is something we take great pride in, so it's fantastic to know you had such a positive experience.
Thank you for choosing Cousins Furniture. We really appreciate your kind feedback and hope to welcome you back again soon!
Kind regards,
Cousins Furniture Team 👍
Excellent service and fantastic choice of product.
Excellent service, informative staff. Fantastic choice of product. Would highly recommend.
July 24, 2026
Reply from Cousins Furniture
Hi Colin,
Thank you so much for your fantastic 5-star review!
We're delighted to hear that you received excellent service from our informative team and enjoyed our fantastic choice of furniture. It's wonderful to know that your experience was such a positive one.
Thank you for your recommendation and for choosing Cousins Furniture. We really appreciate your kind feedback and hope to welcome you back again soon!
Kind regards,
Cousins Furniture Team 👍
Reply from Cousins Furniture
Hi Jean,
Thank you so much for your wonderful 5-star review!
We're delighted to hear that you found our team pleasant, welcoming, helpful, and polite. Providing friendly customer service is something we take great pride in, so it's lovely to know you had such a positive experience.
Thank you for choosing Cousins Furniture. We really appreciate your kind feedback and hope to welcome you back again soon!
Kind regards,
Cousins Furniture Team 👍
Reply from Cousins Furniture
Hi Spencer,
Thank you so much for your wonderful 5-star review!
We're delighted to hear that you found our team helpful and were pleased with the choice of furniture available. Providing a wide selection along with friendly, knowledgeable service is something we take great pride in.
Thank you for choosing Cousins Furniture. We really appreciate your kind feedback and hope to welcome you back again soon!
Kind regards,
Cousins Furniture Team 👍
Very good selection for furniture and…
Very good selection for furniture and excellent service from stan,who helped us with our choices on what we were after thank you
July 24, 2026
Reply from Cousins Furniture
Hi Mrs McCue,
Thank you so much for your wonderful 5-star review!
We're delighted to hear that you were impressed with our wide selection of furniture and that Stan provided excellent service while helping you choose exactly what you were looking for.
We'll be sure to pass your kind comments on to Stan—he'll be delighted to hear your feedback.
Thank you for choosing Cousins Furniture. We hope you enjoy your new furniture for many years to come!
Kind regards,
Cousins Furniture Team 👍
It’s a good experience
I know the store is in a bit of a turmoil but it was still good to walk around. Staff are friendly but not pushy.
July 17, 2026
Reply from Cousins Furniture
Hi Trudy,
Thank you so much for your wonderful 5-star review!
We're delighted to hear that you had a good experience during your visit. We really appreciate your understanding while our store is undergoing refurbishment, and we're pleased to know you still enjoyed browsing our showroom.
It's also great to hear that you found our team friendly without being pushy—that's exactly the shopping experience we aim to provide.
Thank you for choosing Cousins Furniture. We look forward to welcoming you back to see the finished showroom soon!
Kind regards,
Cousins Furniture Team 👍
Reply from Cousins Furniture
Hi Rita,
Thank you so much for your wonderful 5-star review!
We're delighted to hear that you received exactly what you ordered and that our delivery team made such a positive impression. We'll be sure to pass your kind comments on to them—they'll be delighted to hear your feedback.
Thank you for choosing Cousins Furniture. We hope you enjoy your new furniture for many years to come!
Kind regards,
Cousins Furniture Team 👍
Really helpful & easy to deal with
Really helpful staff, directed us to the furniture which would be most suitable based on our circumstances. Once we found what we wanted the process for ordering and arranging delivery was fast & efficient. Would definitely recommend anyone to use this store if you're looking for any type of furniture within any price range and for any time frame.
July 19, 2026
Reply from Cousins Furniture
Hi Esther,
Thank you so much for your wonderful 5-star review!
We're delighted to hear that our team took the time to understand your needs and helped you find the furniture that was most suitable for your circumstances. It's also great to know that once you'd made your choice, the ordering and delivery arrangements were quick and efficient.
Your recommendation means a great deal to us, and we're thrilled to hear you would recommend Cousins Furniture for our wide range of furniture, value, and service.
Thank you for choosing Cousins Furniture. We hope you enjoy your new furniture for many years to come!
Kind regards,
Cousins Furniture Team 👍
Nice to deal with
Was shown a selection of the chairs that we were looking for.
Plenty of advice on the differences
July 24, 2026
Reply from Cousins Furniture
Hi Mark,
Thank you so much for your wonderful 5-star review!
We're delighted to hear that our team was able to show you a range of chairs and provide plenty of helpful advice on the differences between them. Choosing the right furniture is an important decision, and we're pleased we could help you make an informed choice.
Thank you for choosing Cousins Furniture. We really appreciate your kind feedback and hope to welcome you back again soon!
Kind regards,
Cousins Furniture Team 👍
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