The sales team were really helpful as we weren’t quite sure what would suit us best. They helped us identify whether 2 or 3 seater sofa would work and showed a range of riser recliners outlining diffe... See more
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Wide ranging amount of carpet products available. Being guided to a 'make' of carpet which suited our needs. The opportunity to take samples home to choose colour required. Same day visit by your rep... See more
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The female member of staff who greeted us was extremely helpful. Having described the style of sofa we were after she walked us around the showroom until we found the perfect sofa. She did tell us her... See more
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My daughter am I met with a kind approachable staff. He was patient and thorough with his explanations. He explained all of our options and ensured we were happy with our purchase. Overa... See more
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Company details
- Furniture Store
- Bedroom Furniture Store
- Lighting Store
- Living Room Furniture Store
- Mattress Store
- Rug Store
About Cousins Furniture
Written by the company
Cousins Furniture is Midland's largest independent, family-run furniture retailer, since 1985.
We have furniture for every room of your home – living, dining and bedroom - all beautifully displayed in inspirationally accessorised room settings, plus specialist departments for the latest in home fashions. Check out the world’s leading brands in furniture whether you want contemporary or classical; casual or formal; understated or opulent.
Contact info
4.8
Excellent
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Nice to deal with
Was shown a selection of the chairs that we were looking for.
Plenty of advice on the differences
July 24, 2026
Reply from Cousins Furniture
Hi Mark,
Thank you so much for your wonderful 5-star review!
We're delighted to hear that our team was able to show you a range of chairs and provide plenty of helpful advice on the differences between them. Choosing the right furniture is an important decision, and we're pleased we could help you make an informed choice.
Thank you for choosing Cousins Furniture. We really appreciate your kind feedback and hope to welcome you back again soon!
Kind regards,
Cousins Furniture Team 👍
I was made to feel very welcome…
I was made to feel very welcome (greeted at the door by Mandy).She listened to my request(for a reclining chair)and showed me a whole range of possibilities for my needs.I liked the fact she left me to try many but was close by to answer my queries about the ones now on my “short list”At no point did she pressurise me to make a final decision and was incredibly knowledgeable about the huge range available.
At age 84 I can’t recall when I last had such excellent Customer Service-and will certainly be back to visit Cousins in Newcastle under Lyme.(Am in a retirement complex and have told many fellow homeowners about this store already!) I will gladly add to this after my delivery in 6-8 weeks.
July 23, 2026
Reply from Cousins Furniture
Hi Margaret,
Thank you so much for your wonderful 5-star review!
We're absolutely delighted to hear about your experience at our Newcastle-under-Lyme store. It's fantastic to know that Mandy made you feel so welcome from the moment you arrived and took the time to understand exactly what you were looking for. We're especially pleased that she gave you the opportunity to try a range of reclining chairs at your own pace while remaining nearby to answer any questions, without ever making you feel under pressure.
Your comment that you can't remember the last time you received such excellent customer service truly means a great deal to us. We'll be sure to pass your lovely feedback on to Mandy—she'll be thrilled to know she made such a positive impression.
Thank you also for recommending us to your fellow homeowners. That is one of the greatest compliments we could receive.
We hope your new reclining chair arrives just as expected, and we look forward to hearing how you're getting on once it's delivered.
Kind regards,
Cousins Furniture Team 👍
Reply from Cousins Furniture
Hi Jayne,
Thank you so much for your wonderful 5-star review!
We're delighted to hear that you found our team efficient, polite, and able to sort everything out with minimal fuss. Providing a smooth and straightforward experience for our customers is something we take great pride in.
Thank you for choosing Cousins Furniture. We really appreciate your kind feedback and hope to welcome you back again soon!
Kind regards,
Cousins Furniture Team 👍
Amazing from start to finish
Amazing from start to finish. Just in time for our new home
June 25, 2026
Unprompted review
Reply from Cousins Furniture
Hi Qenny,
Thank you so much for your fantastic 5-star review!
We're delighted to hear that your experience with Cousins Furniture was amazing from start to finish. It's especially wonderful to know that everything came together just in time for your move into your new home.
Thank you for choosing Cousins Furniture. We hope you enjoy your new furniture for many years to come, and we wish you every happiness in your new home!
Kind regards,
Cousins Furniture Team 👍
Not happy with Hypnos spring bed…
Not happy with Hypnos spring bed base.Low quality high price.seemed not fit For purpose it did not support mattress caused my back to dip. Cousins refused to exchange for a firm base.Seemed shady when ordering it.Their computer would not put order through, they put order through separate special. I Won't buy there again. Customer Service determined not to help me with a simple exchange.
March 20, 2026
Unprompted review
Reply from Cousins Furniture
Hi Sandra,
Thank you for taking the time to share your feedback. We're sorry to hear that you're disappointed with your experience.
Following your concerns, we arranged for an independent technician to carry out a full inspection of your Hypnos sprung divan base. During the visit, a comprehensive structural inspection was completed, including framework, support, pressure, lay and straight-edge tests. The technician confirmed that the base was fully supporting the sprung unit as intended and found no manufacturing defects or faults. As the inspection concluded that the base is performing to the manufacturer's specifications, we were unfortunately unable to offer an exchange under the terms of the warranty.
We appreciate that this is not the outcome you were hoping for, and we're sorry that you remain dissatisfied. However, our decisions are based on the findings of the independent inspection to ensure they are fair and consistent for all customers.
Kind regards,
Cousins Furniture Team
A superb range
A superb range - easily one of the largest selections of furniture to be found anywhere in the Midlands. Good prices too. We shopped at the Dudley store over 20 years ago and they still have the best choice. Delighted with our 2026 purchase and looking forward to seeing it in our new home. Salesman (Stuart) was very helpful and honest with his advice A++service
July 19, 2026
Reply from Cousins Furniture
Hi,
Thank you so much for your fantastic 5-star review!
We're delighted to hear that you found our range to be one of the largest in the Midlands and that, after more than 20 years, you still consider Cousins Furniture to offer the best choice. Your continued support means a great deal to us.
It's wonderful to know that Stuart provided such helpful and honest advice during your visit, and we'll be sure to pass your kind comments on to him—he'll be delighted to hear your feedback.
Congratulations on your new home! We hope your new furniture is the perfect addition and brings you many years of enjoyment.
Thank you for choosing Cousins Furniture. We look forward to welcoming you back again in the future.
Kind regards,
Cousins Furniture Team 👍
Very good service
I was looking for a specific item of furniture. With the help of a member of staff, I was able to find exactly what I wanted.
July 17, 2026
Reply from Cousins Furniture
Hi Mary,
Thank you so much for your wonderful 5-star review!
We're delighted to hear that our team was able to help you find exactly the piece of furniture you were looking for. Providing helpful guidance and making it easy for our customers to find the right furniture is something we take great pride in.
Thank you for choosing Cousins Furniture. We really appreciate your kind feedback and hope to welcome you back again soon!
Kind regards,
Cousins Furniture Team 👍
Excellent customer service!
The very friendly Haz helped me to buy a three piece suite in store. His advice was very good. He was pleasant without being 'pushy'and I came away with exactly what I wanted. I would highly recommend this store for all your furniture needs and for the excellent customer service I received. We'll done!
July 17, 2026
Reply from Cousins Furniture
Hi Karen,
Thank you so much for your fantastic 5-star review!
We're delighted to hear that Haz provided such friendly and helpful service while you were choosing your new three-piece suite. It's wonderful to know his advice helped you find exactly what you wanted and that you appreciated his relaxed, no-pressure approach.
We'll be sure to pass your lovely comments on to Haz—he'll be delighted to hear your feedback.
Thank you for your recommendation and for choosing Cousins Furniture. We hope you enjoy your new suite for many years to come!
Kind regards,
Cousins Furniture Team 👍
I bought items from the dining room…
I bought items from the dining room furniture dept. I recieved very good service in the way of advice and help from staff there, namely Jason.
July 16, 2026
Reply from Cousins Furniture
Hi Mary,
Thank you so much for your wonderful 5-star review!
We're delighted to hear that you received such good advice and support from Jason while choosing your dining room furniture. Providing knowledgeable and helpful service is something we take great pride in, and we're pleased Jason made your experience such a positive one.
We'll be sure to pass your kind comments on to Jason—he'll be delighted to hear your feedback.
Thank you for choosing Cousins Furniture. We hope you enjoy your new dining room furniture for many years to come!
Kind regards,
Cousins Furniture Team 👍
Customer service was excellent
Customer service was excellent. I was able to get myself what I wanted.
July 14, 2026
Reply from Cousins Furniture
Hi Emmamuella,
Thank you so much for your wonderful 5-star review!
We're delighted to hear that you received excellent customer service and were able to find exactly what you were looking for. Providing a friendly and helpful shopping experience is something we take great pride in.
Thank you for choosing Cousins Furniture. We really appreciate your feedback and hope to welcome you back again soon!
Kind regards,
Cousins Furniture Team 👍
Great selection of sofas
Great selection of sofas, friendly and helpful staff and efficient delivery - first rate experience
July 16, 2026
Reply from Cousins Furniture
Hi Karen,
Thank you so much for your wonderful 5-star review!
We're delighted to hear that you enjoyed our great selection of sofas and that our team provided friendly and helpful service throughout your experience. It's also fantastic to know that your delivery was efficient and completed your first-rate experience with us.
Thank you for choosing Cousins Furniture. We really appreciate your kind feedback and hope you enjoy your new sofa for many years to come!
Kind regards,
Cousins Furniture Team 👍
I just love Cousins your staff Will and…
I just love Cousins your staff Will and Matt make spending money fun!! And your products are such good quality been shopping with you for a good few years so thank you
July 16, 2026
Reply from Cousins Furniture
Hi Mrs Vesty,
Thank you so much for your fantastic 5-star review!
We're absolutely delighted to hear that you've been shopping with us for so many years and that Will and Matt always make your visits so enjoyable. It's wonderful to know that their friendly service, along with the quality of our furniture, keeps you coming back.
We'll be sure to pass your lovely comments on to Will and Matt—they'll be delighted to hear your kind words.
Thank you for your continued loyalty and for choosing Cousins Furniture. We look forward to welcoming you back for many more years to come!
Kind regards,
Cousins Furniture Team 👍
The staff are extremely helpful but not…
The staff are extremely helpful but not at all pushy. The salesperson, Peter D was very professional and helpful. Would highly recommend the Shrewsbury showrooms.
June 18, 2026
Reply from Cousins Furniture
Hi,
Thank you so much for your wonderful 5-star review!
We're delighted to hear that you had such a positive experience at our Shrewsbury showroom. It's fantastic to know that Peter D provided professional and helpful service while giving you the time and space to browse without any pressure.
We'll be sure to pass your kind comments on to Peter—he'll be delighted to hear your feedback.
Thank you for your recommendation and for choosing Cousins Furniture. We hope to welcome you back again soon!
Kind regards,
Cousins Furniture Team 👍
Attentive staff and helpful advice on…
Attentive staff and helpful advice on purchase.
Very efficient sale process and delivery.
July 8, 2026
Reply from Cousins Furniture
Hi Anthony,
Thank you so much for your wonderful 5-star review!
We're delighted to hear that you found our team attentive and appreciated the helpful advice during your purchase. It's also great to know that both the sales process and delivery were efficient and met your expectations.
Thank you for choosing Cousins Furniture. We really appreciate your kind feedback and hope to welcome you back again soon!
Kind regards,
Cousins Furniture Team 👍
Sales Rep cannot add.
Sales Rep cannot add.
He calculated the discount incorrectly.
Only when we asked to check the order was the discount corrected.
Otherwise they have nice quality furniture.
July 14, 2026
Reply from Cousins Furniture
Hi Mr Mirza,
Thank you for taking the time to share your feedback.
We're pleased to hear that you like the quality of our furniture, but we're sorry to learn there was an error with the discount calculation during your purchase. We appreciate you bringing this to our attention, and we're glad the mistake was identified and corrected before your order was completed.
We understand how important accuracy is, and we'll share your comments with the team to help ensure the same issue doesn't happen again.
Thank you for your valued feedback, and we hope to have the opportunity to provide you with an even better experience in the future.
Kind regards,
Cousins Furniture Team 👍
Great experience in shop
Great experience in shop, guidance given.
Able to sit and try furniture able to browse at leisure, questions answered. Friendly staff and facility to charge car all round excellent experience.
July 7, 2026
Reply from Cousins Furniture
Hi Caroline,
Thank you so much for your wonderful 5-star review!
We're delighted to hear you had such a great experience in store. It's fantastic to know you were able to take your time trying the furniture, browse at your leisure, and have all your questions answered by our friendly team.
We're also pleased you were able to make use of our EV charging facilities during your visit. It's wonderful to hear that everything came together to make your experience an excellent one.
Thank you for choosing Cousins Furniture. We hope to welcome you back again soon!
Kind regards,
Cousins Furniture Team 👍
Reply from Cousins Furniture
Hi,
Thank you so much for your wonderful 5-star review!
We're delighted to hear that you received fantastic customer service and that your delivery was both swift and well-timed. Providing a smooth experience from purchase through to delivery is something we take great pride in.
Thank you for choosing Cousins Furniture. We really appreciate your feedback and hope to welcome you back again soon!
Kind regards,
Cousins Furniture Team 👍
Great staff
Going through a refurb at the minute. We found the table and chairs we wanted. The person we dealt with was very helpful and professional. It didn't take long to do the paper work. They have a great variety of everything.
July 14, 2026
Reply from Cousins Furniture
Hi Nickie,
Thank you so much for your wonderful 5-star review!
We're delighted to hear that you found the perfect table and chairs and that our team provided such helpful and professional service. It's great to know the ordering process was quick and straightforward too.
We also appreciate your understanding while our showroom is undergoing refurbishment. We're pleased to hear you still found a great variety of furniture to choose from and had a positive experience.
Thank you for choosing Cousins Furniture. We hope you enjoy your new table and chairs for many years to come!
Kind regards,
Cousins Furniture Team 👍
Excellent Service. Wide ranging amount of carpet products…
Wide ranging amount of carpet products available. Being guided to a 'make' of carpet which suited our needs. The opportunity to take samples home to choose colour required. Same day visit by your representative to measure room and provide a quote, follow up phone call. Very efficient service.
July 14, 2026
Reply from Cousins Furniture
Hi Mr Bound,
Thank you so much for your wonderful 5-star review!
We're delighted to hear that you had such a positive experience with our flooring department. It's great to know our team helped you find the right carpet to suit your needs, and that being able to take samples home made choosing the perfect colour easier.
We're also pleased that the same-day home measure, quotation, and follow-up call all contributed to a smooth and efficient experience.
Thank you for choosing Cousins Furniture. We really appreciate your kind feedback and hope you enjoy your new carpet for many years to come!
Kind regards,
Cousins Furniture Team 👍
EXCELLENT CUSTOMER SERVICE
When our sofas were first delivered here was a problem with them and they had to be sent back. cousins provided us with two loan sofas whilst they were repaired and today they were returned in perfect condition albeit a missing floor pad on one sofa which has been reported and hopefully be replaced. The service we received from everyone was exemplary and we can not fault the excellence of the customer service and delivery teams involved.
February 17, 2026
Reply from Cousins Furniture
Hi Carol,
Thank you so much for your wonderful 5-star review!
We're delighted to hear that, although there was an issue with your sofas initially, our team was able to support you throughout the process. We're pleased the loan sofas helped minimise any inconvenience while your furniture was being repaired, and that your sofas have now been returned in perfect condition.
Thank you also for letting us know about the missing floor pad. We're pleased this has been reported and will ensure it is resolved as quickly as possible.
Your kind words about our customer service and delivery teams mean a great deal to us, and we'll be sure to share your feedback with everyone involved.
Thank you for choosing Cousins Furniture. We hope you enjoy your sofas for many years to come!
Kind regards,
Cousins Furniture Team 👍
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