Cousins Maine Lobster Reviews 

33
TrustScore 2 out of 5

1.9

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Review summary

Created with AI, based on recent reviews

Evaluating 27 reviews, most reviewers were unhappy with their experience overall. Customers frequently complained that the food was extremely overpriced and the portion sizes were far too small for the money paid. Consumers pointed out that dishes lacked proper flavor, often tasted rubbery or stale, and arrived cold after excessively long and frustrating wait times. Though some individuals enjoyed specific menu items like the clam chowder or found certain rolls appealing, the general dining experience was widely viewed as a major and costly disappointment. Reviewers repeatedly expressed deep frustration over non-refundable purchases and missing ingredients that severely diminished the overall quality of their meals.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product, as opinions on the food offerings are sharply divided.... See more

Quality

Customers expressed deep disappointment with the quality, describing the lobster as rubbery, tasteless, and... See more

Price

Reviewers mention negative feedback about price, expressing widespread dissatisfaction and frustration over... See more

Service

Clients share profound dissatisfaction regarding service, noting that staff showed up late and completely... See more

Value for money

People report negative experiences with value for money, expressing deep frustration over severely overpriced... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I had been at Watermark Brewery in Stevensville, MI. I ordered the lobster quesadilla, which comes with a side of pico de gallo. The guy hands me my bag and this was such a disappointment to... See more

Rated 2 out of 5 stars

Visited Cousins Maine Lobster truck in Union City, Tn today and was very disappointed. I had ordered Lobster Bisque from them on the past and was very satisfied with the amount of actual Lobster in... See more

Rated 1 out of 5 stars

Advertised they would be on site with online ordering and debit card transactions however they arrived late and had there system “was down” so they were only taking cash orders. Food was not ready to... See more


Company details

  1. Restaurants & Bars

Information provided by various external sources

Cousins Maine Lobster is the leading provider of the freshest Maine lobster rolls on the west coast. Our Maine lobster is sent fresh, straight to California, where it is served 24 hours later at east coast prices. Cousins Maine Lobster prides itself on...


Contact info

1.9

Poor

TrustScore 2 out of 5

33 reviews

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1.9

All reviews

(33)

27 reviews in the last 12 months

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Rated 1 out of 5 stars

Dave your money and your time it's not worth it

Waited since 2012 to try this. Super disappointed and wish I could get my money back. This is running purely on people wanting to try them because no way they are getting repeat business. One the order I placed on app in parking lot not ready. They had to ask me the order details and still gave it to me without the extra butter and lemon on the side. The sandwich to be the same looked completely different from each other. My mom said hers was soggy and fishy tasting. Mine was fishy tasting not like the lobster I had on Valentine's Day. I was very grateful I didn't purchase anything else. The staff had no clue and seemed possibly under the influence. I really expected more all the way around. The truck wasn't even clean and I snapped a picture. Just saying if your representative of a brand and use the TV shows to boost you. I'd expect some professionalism but would have overlooked it if the food was good. Straight up a zero what's going on with the sharks and the cousins.....???

February 16, 2026
Unprompted review
Rated 1 out of 5 stars

Cousins Maine (Harrisburg)is a joke

These folks are like a bunch of kids that took their parents truck and are trying to make fast money. The food was cold and ill prepared. They had no change, no electronic payment and were late showing up. Wasted good money on non-refundable crap. Do better.

January 3, 2026
Unprompted review
Rated 1 out of 5 stars

Advertised they would be on site with…

Advertised they would be on site with online ordering and debit card transactions however they arrived late and had there system “was down” so they were only taking cash orders. Food was not ready to be served and soup was cold

January 3, 2026
Unprompted review
Rated 1 out of 5 stars

what a disappointment

I have wanted to try Cousins Maine Lobster ever since it was on Shark Tank in 2012, today we finely had the chance. The truck was parked at our local Low's in Santa Maria CA. WOW what a disappointment! We ordered two different lobsters rolls, tots and clam chowder for $82. We ordered on-line and were given a time and order number for pick-up. We arrived at our pick up time and were told to wait about 5 min. 25 minutes later our order was ready, The clam chowder was OK, the tots were mushy and the lobster was flavorless. What a waste of time and money

November 9, 2025
Unprompted review
Rated 2 out of 5 stars

Visited Cousins Maine Lobster truck in…

Visited Cousins Maine Lobster truck in Union City, Tn today and was very disappointed. I had ordered Lobster Bisque from them on the past and was very satisfied with the amount of actual Lobster in the Bisque. Today my large Bisque had very very little to none. I don't think I'll be back and won't recommend.

October 22, 2025
Unprompted review
Rated 3 out of 5 stars

Lobster okay but overpriced for amount of food

Could not order online using the app. At least the line at the window was not long. While the lobster was tasty, it was something off a kid's menu - very small amount. I have lived on the Maine coast and know what lobster rolls should be. Not worth $24.00 for the small amount

June 16, 2025
Unprompted review
Rated 2 out of 5 stars

One and done

We saw this food truck at a Christmas festival in Maiden NC We had seen It around other places and decided to give it a try. We wanted a cup of bisque but were told that they didn’t have any. A warm soup would have been a perfect on this chilly night, but apparently they didn’t see it that way. We got the warm lobster rolls instead. They were delicious, truly outstanding in flavor, but they were obscenely expensive. They were tiny, and definitely no where near worth the outrageous price. It’s is definitely a “one and done” experience for us. We won’t be back. Two stars is generous, only because the flavor was good.

December 12, 2024
Unprompted review
Rated 3 out of 5 stars

Not Worth The Money

The good news is, the food is very, very good.

$22 for a small lobster roll. And I mean small. For an extra $6, you can get extra lobster meat. This time I splurged and spent the extra $6. Honestly, to me, it didn't look like there was any more meat than the standard small lobster roll. $28? Really?

The Lobster Bisque soup is good also, but $11 for a really small bowl. Cup-size to me.

I usually treat myself on occasion, but this last $40 venture really turned me off. So not again..

July 20, 2024
Unprompted review
Rated 1 out of 5 stars

#rude east coasters not even xd

Calked very
Rude spent almost half hour writing review changed my phone don't smaller as the trydtpilot submit button was hidden by samsung keyboard n gbuarx then came back the tab auto refreshed and u list all the text
Buggy platform tilif
See Shark Tank mark
cuban ppl if color friendly muy nal

March 8, 2021
Unprompted review

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