couteau laguiole Reviews 

393
TrustScore 4 out of 5

4.1

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Rated 4 out of 5 stars

A great website and very nice to that I can order a custom made product. Some of the later communication was in French only but that's only a minor annoyance. I received my knife around 2,5 weeks la... See more

Rated 5 out of 5 stars

I could not get the product I wanted from our local retail store. By contacting Laguiole on line, they fulfilled my order and it was sent to the US in record time. I am very impressed, and I have to... See more

Rated 1 out of 5 stars

Order date: 19-03-2015. Order Reference: CMD-8650 Todays Date: 30-04-2015 Goods received?: NO! I don't understand how Couteau Laguiole track their parcels, becaus I have received this in... See more

Company replied

Rated 4 out of 5 stars

This is a beautiful shaving implement, I had it personalized with my first name written on the blade which looks good, but it should have been centralized instead of being close to the heel. Del... See more

Company details

  1. Cutlery Store

Written by the company

Laguiole personnalisé – Coutellerie de luxe . Offrez un couteau laguiole sur mesure, fabriqué selon la tradition de la grande coutellerie française. Chaque pièce est réalisée avec soin avec l'ajout éventuel d'une gravure en relief sur le dessus. Un cadeau d’exception, symbole de raffinement, d’authenticité et de savoir-faire artisanal.


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4.1

Great

TrustScore 4 out of 5

393 reviews

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No recent history of asking for reviews

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4.1

All reviews

(393)

9 reviews in the last 12 months

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Rated 1 out of 5 stars

Shipping to South Africa - Aaaaaagh!!!

Order date: 19-03-2015.
Order Reference: CMD-8650
Todays Date: 30-04-2015
Goods received?: NO!

I don't understand how Couteau Laguiole track their parcels, becaus I have received this invitation to "rate my experience" - yet, there is nothing to rate except the ease of the ordering process on the webb. I ordered a customised knife on the date indicated above and still have not received anything (one month and 10 days later - while the website shows 9 day delivery to Afrika...). What makes Couteau Laguiole think that the order is complete? Can they produce a signed document or some sort of tracking method for this? My status in my account also changed to "no previous order history".. So, apart from tha amount of money that left my account, I have no account record on their servers of this transaction ever happening... Can this be?
Couteau Laguiole please sort this issue out and I may considder writing a more positive reveiw.

Sincerest yours.

April 30, 2015
Unprompted review
couteau laguiole logo

Reply from couteau laguiole

Dear Sir,
We are very sorry for your bad experience but we dispatched parcel on time. You ordered on 19/03 a customized Laguiole knife. As it is written on our website (http://www.couteau-laguiole.com/en/5-customized-laguiole) we need 15 days in order to produce these customized Laguiole. We can not stock these knives because there are produced according to your wishes (handle, blade, springs…) We need normally 15 days for making these knives but we managed to dispatch it before. We did it on 30/03. That means 11 days instead of 15 days. We send an e mail with tracking number on 31/03/14.
You were not at home when mailman came and he might forgot to let a paper in your mail box. You parcel is waiting for you at your post office. They keep parcel 2/3 weeks before sending back to the expeditor. That means your parcel should have been send back to us.
We have just called French post to claim your parcel. We are OK to send back again your parcel at our cost as soon as he comes back to us. I suggest to claim also your parcel at South African Post to check it from your side thanks to your tracking number you received per email. I come back to you next week.
Best regards

Jean

Rated 4 out of 5 stars

Straight razor

This is a beautiful shaving implement, I had it personalized with my first name written on the blade which looks good, but it should have been centralized instead of being close to the heel.

Delivery was nice & quick all round very pleased.
Daren

April 9, 2015
Unprompted review
Rated 5 out of 5 stars

Absolutely fabulous

This is a gift for the Master of our Masonic Lodge. The knife is perfection and the engraving is superb. I know he will treasure it.

March 17, 2015
Unprompted review
Rated 5 out of 5 stars

excellent service and highly recommended

Bought a Laguiole knife online and it was delivered promptly with good packaging. I also had my name engraved on the blade and it certainly meet my expectations. Quality of the knife is excellent and very fine craftmanship. Overall, I am very pleased with the purchase and services. Will recommend anyone who wishes to buy a genuine Laguiole knife to purchase it here.

February 23, 2015
Unprompted review
Rated 4 out of 5 stars

Feeling Satisfied but not awesome

I bought a pocket knife with cork screw which I saw in website. Delivery is reliable, it reached in 5 days of the purchase. For the product, I do feel satisfied but not awesome because it doesn't seem like very new to me. There are a bit of grease in the line like it was polished but not clean properly.

February 12, 2015
Unprompted review
Rated 5 out of 5 stars

A thing of beauty.

I received my knife quite promptly, considering I opted for the free delivery. Beautifully crafted and presented. I fully intend to purchase more knives from this artisan.

Merci bien

Marcus.

February 9, 2015
Unprompted review
Rated 5 out of 5 stars

Very Happy

My new wine opener arrived as described and included a leather holder that was not expected. ordering was easy and they accepted pay pal.

February 9, 2015
Unprompted review
Rated 5 out of 5 stars

Fast prompt service and a great price

i ordered a knife and spoon set selection from the wonderful products manufactured by them. I could not believe it that from the ordering and payment process - the order was received France to Australia in 7 days! Exceptional service and a very comprehensive and easily navigable website too.

February 6, 2015
Unprompted review
Rated 5 out of 5 stars

MADE TO ORDER LAGUIOLE

MY FATHER BOUGHT A LAGUIOLE KNIFE FROM FRANCE A LONG TIME AGO AND LOST IT. REPLACED IT WITH ONE FROM ACTIFORGE FOR A BIRTHDAY PRESENT. ORDERED A CUSTOM MADE KNIFE WITH ENGRAVING ON IT. RECEIVED THE KNIFE FASTER THAN EXPECTED, AND THE WORKMANSHIP ON IT WAS FANTASTIC. WOULD ORDER ANOTHER!

January 25, 2015
Unprompted review
Rated 3 out of 5 stars

I AM PATIENTLY WAITING FOR THE RETURN OF MY PURCHASE

AT PRESENT MY KNIFE HAS BEEN RETURNED TO YOU FOR ADJUSTMENT, I WILL REVIEW IT WHEN IT RETURNS

January 20, 2015
Unprompted review
couteau laguiole logo

Reply from couteau laguiole

Dear Bruce,
We have received your knife on 16/01/15. It will be fixed this week. We will be able to send it back to you on Monday 26/01/15
Best regards
Jean

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