couteau laguiole Reviews 

393
TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 4 out of 5 stars

A great website and very nice to that I can order a custom made product. Some of the later communication was in French only but that's only a minor annoyance. I received my knife around 2,5 weeks la... See more

Rated 5 out of 5 stars

I could not get the product I wanted from our local retail store. By contacting Laguiole on line, they fulfilled my order and it was sent to the US in record time. I am very impressed, and I have to... See more

Rated 1 out of 5 stars

Order date: 19-03-2015. Order Reference: CMD-8650 Todays Date: 30-04-2015 Goods received?: NO! I don't understand how Couteau Laguiole track their parcels, becaus I have received this in... See more

Company replied

Rated 4 out of 5 stars

This is a beautiful shaving implement, I had it personalized with my first name written on the blade which looks good, but it should have been centralized instead of being close to the heel. Del... See more

Company details

  1. Cutlery Store

Written by the company

Laguiole personnalisé – Coutellerie de luxe . Offrez un couteau laguiole sur mesure, fabriqué selon la tradition de la grande coutellerie française. Chaque pièce est réalisée avec soin avec l'ajout éventuel d'une gravure en relief sur le dessus. Un cadeau d’exception, symbole de raffinement, d’authenticité et de savoir-faire artisanal.


Contact info

4.1

Great

TrustScore 4 out of 5

393 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(393)

9 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic product and service

The carving set arrived from France to Canada in less than 2 weeks. I ordered something from the US and it took a month! The only problem I had was getting the order to take with a foreign postal code. The person I was in Chat with helped me and immediately the order was successful. My only complaint is that in the one day it took to correct my order I lost over $4 in the exchange. Small price to pay for the learning experience. The engraving was lovely (could be a bit bigger) and my husband was quited pleased with that. I would definitely order directly from them again.

December 31, 2014
Unprompted review
Rated 5 out of 5 stars

Great Shop

This was my first experience with Couteau Laguiole and one of the best I made.

Very fast processing and shipping of a great knife.

I can highly recommend this shop.

December 30, 2014
Unprompted review
Rated 4 out of 5 stars

Fast and efficient service

I was pleased with communications and delivery but a little disappointed with the knife. It was small. Admittedly, I could not afford much so bought a 9cm knife but not only is it short, it's very narrow. I think it would be much better to buy these from a shop so you can see what your getting for your money. However, I'm not sure there are any outlets in the UK. Having said all that, my husband loves it and sees it as a thing of beauty.

December 30, 2014
Unprompted review
Rated 4 out of 5 stars

Buying steak knives & forks

Went on to the web site to purchase a matching set of steak knives and forks. I did successfully manage to place the order, the process include an online help instant messaging session with a Laguiole representative, and I must say their response was quick and effective. The set of knives and forks arrived ahead of expected delivery dare and quality of items is superb. The one issue I have is that purchasing a matching set of knives and forks from the web site should have been easier. I had to purchase the knives and forks separately, hoping / guessing that they were a matching pair. I could definitely have done without stess of not knowing until delivery that they were a matching set

December 29, 2014
Unprompted review
Rated 5 out of 5 stars

top quality service

Great company, great product. Engraved as promised. Only slight glitch was having to pick up from Post Office was Royal Mail didn't leave a card: but contacted Jean who provided all details needed almost immediately. Would definitely use again.

December 26, 2014
Unprompted review
Rated 5 out of 5 stars

Great product, very friendly and helpful service!

It is difficult to find a direct manufacturer and seller for this lovely cutlery. Dealing with Actiforge gives one a choice of the full line without going through a retailer who knows nothing of the product. This was my second transaction with them and I have always been pleased. I appreciate knowing the history and authenticity of their products.

December 25, 2014
Unprompted review
Rated 5 out of 5 stars

laguiole knife

Elegant knife, engraved with intials, delivered promptly and with no fuss. Thank you. FS

December 24, 2014
Unprompted review
Rated 5 out of 5 stars

Just perfect !

Products arrived on time, well presented, perfect engraving.
Nothing to say, just perfect !

December 20, 2014
Unprompted review
Rated 2 out of 5 stars

What opinion?

I have ordered and payed some 112 Euros for a knife on 25.november.(ORDER ID 8340) I haven,t received knife yet.Opinion?

December 19, 2014
Unprompted review
couteau laguiole logo

Reply from couteau laguiole

As discussed on phone today, your parcel has been delivered at a wrong adress.

Can you please send us a new delivrey adress in Serbia ?

We will dispatch a new parcel by express today.


Best regards

Jean

Rated 5 out of 5 stars

Amazing!

Ordering online was beyond easy, delivery time was unbelievably short, the knife I purchased is gorgeous and extremely well-crafted - I cannot be more delighted with the entire experience!

December 18, 2014
Unprompted review
Rated 5 out of 5 stars

Remarkable knifes

This is my first Laguiole knife with Damasczene blade. It is gorgeous, it is beautifully forged and the handle smells after juniper. I consider my knife the best one I have ever had. That is the reason for five stars.
The complete transaction was as easy as it could be. Thanks to the whole team and Merry Christmas 2014

December 18, 2014
Unprompted review
Rated 5 out of 5 stars

Value & Quality.

As a collector of fine folding knives, i was delighted to find this site on-line.
I have since ordered a number of knives from this company and i am delighted with the product.
The quality is excellent and better that some considerably more expensive items.
The range of styles and finishes is superb.
Delivery was prompt and secure.
I have no question in recommending this company to any buyer

December 13, 2014
Unprompted review
Rated 5 out of 5 stars

Incredible knife great service fair price

I just replaced my former Laguiole which was lost :-(, I got in in a few weeks shipped to the USA no problem. It's a fabulous knife, customized with ebony and brass, my name, corkscrew, awl, the works. a big THANKS!

December 12, 2014
Unprompted review
Rated 5 out of 5 stars

fourchettes-forks- laguiole

Excellent! Beautiful craftmenship. Elegant. A true addition to the steak knives.
The service was perfect. Everything was delivered quickly and efficiently. I will continue purchasing Couteau Laguiole.
Thank you. We are very satisfied.
LBG
USA

December 7, 2014
Unprompted review
Rated 1 out of 5 stars

Very bad experience I am still waiting after the Laguiole since a month

Don't chosse this customer the dely I too long.

December 3, 2014
Unprompted review
couteau laguiole logo

Reply from couteau laguiole

As spoken today your parcel has been dispatched on the 10/11/14 (tracking number 2V01814375797). Your parcel has been delivered on the 12/11/14 (3 days after your order)
You were absent when the mailman came and he did not let a paper in your mailbox but your parcel is still waiting for you since 12/11/14 in your postoffice from LUCON PDC1
You can still pick up your parcel with your ID and your tracking number. Parcels stay usually 2/3 weeks in the post office before being send back to the expeditor.

Best regards

Rated 5 out of 5 stars

Knives

I ordered from brazil and it came fast, about 20 days, very good service!

November 30, 2014
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look