couteau laguiole Reviews 

393
TrustScore 4 out of 5

4.1

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Rated 4 out of 5 stars

A great website and very nice to that I can order a custom made product. Some of the later communication was in French only but that's only a minor annoyance. I received my knife around 2,5 weeks la... See more

Rated 5 out of 5 stars

I could not get the product I wanted from our local retail store. By contacting Laguiole on line, they fulfilled my order and it was sent to the US in record time. I am very impressed, and I have to... See more

Rated 1 out of 5 stars

Order date: 19-03-2015. Order Reference: CMD-8650 Todays Date: 30-04-2015 Goods received?: NO! I don't understand how Couteau Laguiole track their parcels, becaus I have received this in... See more

Company replied

Rated 4 out of 5 stars

This is a beautiful shaving implement, I had it personalized with my first name written on the blade which looks good, but it should have been centralized instead of being close to the heel. Del... See more

Company details

  1. Cutlery Store

Written by the company

Laguiole personnalisé – Coutellerie de luxe . Offrez un couteau laguiole sur mesure, fabriqué selon la tradition de la grande coutellerie française. Chaque pièce est réalisée avec soin avec l'ajout éventuel d'une gravure en relief sur le dessus. Un cadeau d’exception, symbole de raffinement, d’authenticité et de savoir-faire artisanal.


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4.1

Great

TrustScore 4 out of 5

393 reviews

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4.1

All reviews

(393)

9 reviews in the last 12 months

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Rated 3 out of 5 stars

Finish of the knife is not good

Final finish of the knife should be better for that price range. For example traditional pinn cross on the handle is miss aligned so it doesn't even look like cross. Horn handle is poorly polished on few places near the stainless bolsters. Knife edge was completely dull when it arrived and tip of the blade was brushed (cut) of, I suppose on a grinding stone.

November 30, 2014
Unprompted review
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Reply from couteau laguiole

We are very sorry for your disappointment !
You can send us back your knife. We will fix it. If you prefer we can also refund your order. The shipping charges will be at our cost.

Rated 5 out of 5 stars

Excellent service and quality

I have ordered two items from them, a knife and then I ordered a leather sheath for the knife. In both cases the items were despatched within 24 working hours and both were of top quality. Would have no hesitation in ordering from them again.

November 26, 2014
Unprompted review
Rated 5 out of 5 stars

Superb quality

We bought a sport knife for our son in law who is a passionate fly fisherman and have no doubt it will be a lifetime friend. It's exceptionally well designed and made. The service was first class, the blade was engraved and the packaging worthy of an expensive, hand made knife. The handle is juniper wood which looks great and smells of cedar. No hesitation in recommending. Just hope someone buys me one!

November 15, 2014
Unprompted review
Rated 5 out of 5 stars

Excellent product and customer service.

Having spent a few hours looking for a knife on the internet, I came across the Couteau web site. It was by far the best one I had found, for once there were good photos of the knives. Plus the videos showing how the knives were made. I eventually made my choice. And a few days later my knife arrived, unfortunately there was a flaw in the blade. I contacted Couteau, and their response was immediate and I was offered an exchange. Unfortunately after my replacement was lost in the Post, I again contacted Couteau and again their response was immediate. Another knife was sent to me, this time it arrived. I was very pleased with my knife. Couteau provide excellent customer service and produce an excellent product. I would recommend a purchase from them

November 6, 2014
Unprompted review
Rated 3 out of 5 stars

Good value Laguiole knives, some problems with administration

The prices of Laguoile Actiforge knives are excellent when compared to some other producers. The blades of Swedish steel are the same, and in some cases, the overall finish of the knife is better, so a good offering overall.

A minor collector of Laguoile knives, I ordered an Actiforge one as a birthday present for an uncle. Unfortunately, the Visa card payment on line didn't go through smoothly and the payment was refused. This was bizarre, as there was no valid reason for it. I therefore had to contact Actiforge and my bank to find out why. Nobody knew why! After 12 hours, the payment was debited from my account and Actiforge had to be contacted again, to check their own bank to see if the payment had been credited, which it had. So Actiforge mailed me the knife at the end.

The knife itself was quickly sent and received. It was well made and finished. Despite everything, I received another e-mail from Actiforge asking for me to pay my account! This was subsequently retracted after I sent yet another e-mail.

So, in summary, good knife and mailing service, but their admin needs som work.

Incidentally, this is the second order I've had from Actiforge. The first one, for two leather belt holders for Laguoile knives was a problem as well. On receipt, both items were damaged and had to be sent back and replaced. Should have been checked before dispatch, so another admin issue, sorry.

October 26, 2014
Unprompted review
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Reply from couteau laguiole

Thanks for your compliments regarding price, quality and delivery time !
Problem with administration are due to my own negligence. I should not have sent you this unuseful e mail. I am very sorry for this mistake ! Jean

Rated 5 out of 5 stars

excellent service

I ordered a knife with some trepidation as I wasn't sure it would be easy to have the product delivered to the UK. However I should' t have worried. Everything went smoothly and the knife arrived a day before the estimated delivery time. I was so pleased I am ordering another one today!!

October 22, 2014
Unprompted review
Rated 5 out of 5 stars

Stunning cutlery and great service!

We are delighted with the Laguiole steak knives we ordered! The quality of materials and workmanship make them enjoyable to see and to hold. This set is much finer than the lines we found at U.S. retailers. Thank you for the prompt and accurate delivery--we will definitely do business here in the future.

October 11, 2014
Unprompted review
Rated 5 out of 5 stars

Superb Craftsmanship, professionalism and communication.

The knife I chose was a graduation present for my son. I found the web-site easy to navigate, engraving option simple to use and concluded my purchase using Paypal. The whole procedure went thru without any complications. The only glitch from my stand point was the tracking information came in French. I tried to use the language option but was unsuccessful-could very well be my inability to figure it out. I received the knife in a total of 2 1/2 weeks which is remarkable in itself but the kicker is the knife is beautiful, perfectly engraved as well as constructed in a manner that is nowhere to be found in the USA..I will purchase again from this company and suggest anyone looking for old world craftsmanship at an affordable price go no further that Couteau Laguiole for beautiful functional knives. One request would be to have the pamphlets that accompany the knives come in English when appropriate as the ones we received were in French...Merci Beaucoup.

October 4, 2014
Unprompted review
Rated 5 out of 5 stars

Beautiful knife - promptly delivered

I recently ordered a 'Le Roquefort' knife over the Internet from the Couteau Laguiole site and found their service to be highly efficient with plenty of feedback on the progress of my order. The knife itself was of superb quality and exactly as the website had described.
Highly recommended.

October 1, 2014
Unprompted review
Rated 5 out of 5 stars

AS A PRESENT THIS IS PURE LUXURY

THIS WAS A BIRTHDAY PRESENT. I WAS SURPRISED & DELIGHTED WHEN MY SON OPENED IT, & SO WAS HE. THE KNIFE WAS BEAUTIFUL, ALMOST EXQUISITE & VERY GRATEFULLY RECEIVED. VERY SPECIAL & TO BE RECOMMENDED.ORDERED ON THE NET, DELIVERY WAS PROMPT. THE ONLY THING MISSING WAS THE PERSONALISED MESSAGE THAT WAS REQUESTED (WAS IT ME THAT DIDN'T DO IT PROPERLY)?

September 22, 2014
Unprompted review
Rated 5 out of 5 stars

Knife-sharp customer handling

I recently bought two customized Laguiole, but unfortunately at arrival I noticed some minor flaws on one of the knifes. By mailing some pictures to Jean Nourrisson I was immediately granted a replacement knife without any discussion. In less than a week from when I mailed the faulty knife to France I received a replacement.
I am very satisfied with the guarantee service. You really believe in service excellence, this is obviously not an empty word for Couteau-Laguiole.
It's the plain truth!
So I’ll be back with some more orders in the future.

September 19, 2014
Unprompted review
Rated 3 out of 5 stars

Finishing of the Laguiole not perfect

The rivets on the horn handle are slightly prominent, can feel in the hand when using this knife.

September 11, 2014
Unprompted review
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Reply from couteau laguiole

We are very sorry for your deception ! You can send us back your parcel. We will exchange your knife. You will not have to pay shipping cost. Best regards Laguiole Actiforge team

Rated 5 out of 5 stars

Great product!

I was on vacation with some friends recently, at an oceanside resort. Someone pulled out a bottle of wine on the first evening, and we soon realized that we had no corkscrew (PANIC!). We fumbled through all of the kitchen drawers in our cottage, to no avail. We sat there looking at the bottle, trying to come up with a solution, when one of my friends cried, "WAIT, I have a corkscrew in my car!". She darted out to her car, and came back with a beautiful knife/corkscrew and opened the bottle, forthright. I was so taken with "tool", that I asked if I could see it. She gladly showed it to me, and told me it had been a gift from a special friend, recently. I pulled out my phone and took a picture of it.

When I returned home after our trip, I got online and found the item on your website. I ordered one immediately! I am now the proud owner of a "Laguiole pocket knife with Black Horn handle and brass bolsters, corkscrew Réf.: LCH11202". I love it, and it always gets extra attention when I use it in front of guests.

Thank you for a high quality, beautiful piece of art, in the form of a combination pocket knife/corkscrew!

Best regards,

Jerry D. Hogan

September 7, 2014
Unprompted review
Rated 3 out of 5 stars

Couteaux Laguiole are excellent knifes when they are fabricated in the primitive area due to the real ancient expertise in contrast of others..

There are various qualities of the as-named knifes, depending on the initial care or not (often not when they were fabricated out of the Lagiole country) devoted to their fabrication....as for other thinks made for the max of money gained through the most large quantities sold in contrast of the best quality obtained and more for the lowest general satisfaction of purchasers ... Then !!???

September 5, 2014
Unprompted review
couteau laguiole logo

Reply from couteau laguiole

Our knives are fabricated in Thiers in the French Auvergne region where master cutlers continue a tradition dating back over 600 years.
Today 80 % of Laguiole knives made in France are fabricated in Thiers. Only 20 % are fabricated in the town of Laguiole (with very often spare parts made in Thiers).
You will find more information regarding the history of the Laguiole into our website section “history of Laguiole knife”

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