Covent Garden FX Reviews 

Update to my negative review on Friday.
The company called me to apologise. They closed early on Friday for staff training and believed they had sent emails to anyone picking up currency that day. They could see that for some reason I never received said email.
My apology from the company was sincere and accepted. I believe if genuine mistakes are made and a personal phone received to apologise, then it is only fair to write another review to praise the company.
Because of their prompt handling of my complaint and the sincere nature in which it was delivered, I will definitely be using the company again.

Covent Garden FX offer the best rates and 5 star service.
Great personal experience today.
Thank you.

Placed order, was nervous as never requested money to be delivered via post before. Got a call the day before confirming they had my address correct, which gave me confidence. Arrived when expected and early.

Thank you

Juliana has provided excellent help on exchanging some money!
Their rates are much better compared to others across London! She was also very friendly and nice ☺️
I exchange money often and my experience with them definitely has been the most positive!
They also emailed to confirm when they made the transfer which i thought was very great especially that no other exchange place done that.
Highly recommend and certainly will use them again! 😊

**Exceptional Service from Juliana**

I recently became a customer at Covent Garden FX, and I must say, it’s the best place in London for currency exchange! I was impressed by the fantastic rates they offered, but it was Juliana who truly made my experience exceptional. She was extremely attentive, friendly, and inspired my trust right away. The service was quick and efficient, making the entire process a pleasure. If you’re looking for the best currency exchange service in London, I highly recommend visiting Juliana at Covent Garden FX!
!

Fast service! Made an urgent FX request for a delivery. Response was speedy and delivery just as quick. Very good service I would recommend.

Always find Covent Garden FX excellent rates alway one of the best and for a 72 year old like me so easy thanks to Sam, he goes above of what is expected, always extremely helpful .

Really good rates and excellent service! Highly recommended!

Covent Garden FX is hands down the best place in London for currency exchange! I’ve been going there for years, and the service has always been top-notch. Juliana, in particular, is an absolute gem, her professionalism, attention to detail, and friendly demeanor make the whole experience a pleasure. The rates are unbeatable, and the entire team is knowledgeable and efficient. If you’re looking for the best currency exchange in London, look no further than Covent Garden FX! Highly recommend!

The service was soo fast even though is the amount of transaction was high, it reached my account very fast in nearly half an hour, Juliana was soo helpful explaining the required steps and she also called me to make sure I received the money

I have used CoventgardenFX a few times now for exchanging money from USD to GBP.

Service has always been exceptional, both on the phone and in person.

Thank you so much!

Staff was really nice and helpful, I would like to thank Juliana, she made sure everything was okay and received the order next day :)

Brilliant service from Juliana. Needed to sell 23K euros cash. All process was smooth and easy with Juliana. Another companies didn't want deal with that amount of cash. Covent Garden FX asked me for all paperwork and there were happy with everything. Next thing I was travelling to London and exchanged the money with very good rate. Received the money how I was told. Very happy and definitely recommending Covent Garden FX.

I've been using their services for 8 years. Always reliable and the best rates.

Fantastic, friendly and hassle-free service. Have used the postal and in-person service a number of times and always five stars from me.

I’ve used Covent Garden FX online for a couple of years and always received a first class service but I visited the store for the first time today and was super impressed by the service received, best rates and very friendly team. My go to for currency exchange

Ref 376490

I ordered USD3000 which I received on time. Thank you.

Please be considerate in your denominations if one is buying a large amount and take note of the time the notes were produced. Most people will not know which countries accept older USD notes. As a forex company you would know and be aware. I bring this to your attention so another person will never be in my shoes. Please do the same to your fellow man.
 
I received USD2700 in USD100 notes and USD300 in USD20notes. I did not anticipate any problems until now I am on holiday. 

My holiday has been spoiled and I feel very sad and teary. The reason being you gave me old USD100 and USD20 notes. The country I am in which is Zimbabwe does not accept those notes. They only accept the ones after year 2013.  No place accepts the notes you gave me as they are old in years.  I have spent nearly £6000 on my tickets for me and the children.

 What saved me was when I phoned the reserve bank, I was informed to bank them first and take them out as new notes. I had to ask a local  person to use their bank account as I dont have a bank account in this country. What I was not aware is that for each USD1000 old notes I banked I lost USD40 in exchange. I had no choice but to accept that as how will  I survive in a foreign  land with children until our return on the 26th of August.  Why did you not be considerate and give me at least a USD1000 in smaller denominations and newer notes in years?

 What you have made me go through in the last few days since our arrival on the 28th of July, I do not even wish you to be in my shoes as that would be very cruel to see a fellow man go through this and worse of all if I am aware of that issue about that country as I am sure I am not the first person who has bought forex money from you travelling to Zimbabwe

Thank you
Mrs LD

Fantastic service very quick, informative and thorough to secure the best rate possible. Will only use this company going forward, Juliana is the best!

Juliana was both very helpful on the phone and then in person when executing the buyback transaction and went out of her way to providing fantastic service.

Will definitely use in the future.