Covent Garden FX Reviews 714

I use Covent GardenFX quite often and the rates were very competitive. and the  staff are  welcoming and very professional. 

A special thank you to Juliana, who was absolutely lovely and incredibly helpful. She took the time to answer all my questions with patience and a warm smile, making the whole experience even better. Her excellent customer service really stood out.

I highly recommend this exchange shop to anyone looking for great rates and outstanding 

My first time using Covent Garden fx,
Selling back euros,excellent,
Sent Wednesday,e-mail confirming arrival of euros Thursday,Paid lunchtime Friday,
By ROR 27

Have been using Covent Garden FX for many years wouldn't go anywhere else. Website is easy to use and the best rates around. Any questions Sam Or Mark are available via there phone centre and nothing is ever to much trouble to give you the excellent service as a customer we expect. Very polite and always happy to help.
Would highly recommend Covent Garden FX

Big thanks to Kobe and Juliana for their amazing support today. I was a bit stressed & confused on arrival but they made the whole process really easy and straightforward. Impeccable customer care every time I visit. Highly appreciated!

Used this company a few times excellent service quick reply shout out to
Sam Newbery

Always the best! Been using CGFX for years! Australia, Vienna, Portugal, Madeira, Hong Kong, Singapore, Germany!

A great service especially from Juliana, she’s the best! Recognises me too, how special!

Fully recommend CGFX, you will not be disappointed!

Covent Garden offered the best exchange rate. Communication with the company was quick even though I ordered during the Easter bank holiday. The money duly arrived on the requested date. No complaints and will definitely recommend and use this company again.

My experience was exceptional, brilliant and very professional and courteous, will definitely use covent garden money again.

Always get great service with coventgardenfx. Fantastic exchange rates, quick and easy to order and always deliver as promised. Highly recommended, many thanks from a satisfied customer.

No problems whatsoever. Easy to order, Easy to receive.

I have been using Covent Garden FX for a number of years and can say the service is absolutely outstanding! I always deal with Mark. Although we’ve never met we always end up having a laugh about life. Mark always either matches or betters any comparison rate and offers a more personal service with his direct dial number. How about this for service - I needed dollars quickly for a short notice break away and they arrived next day via Royal Mail special delivery. I love that they are a family run business instead of some huge corporate company that don’t provide a caring personal service.

I was a bit skeptical at first about the website - the bank transfer option isn't something I had seen and I hadn’t heard of the company before.

However the service was really great, would recommend! There were limited denominations of the money I wanted so I got a call quickly after my order to rectify the problem. Managed to collect Brazillian money within 24 hours.

Juliana who called me and who I also picked up the money from was great. Super helpful throughout the process and great customer service! Will definitely use the service again as rates were very competitive compared to known places like royal mail/ m&s

Great customer service. Good exchange rate which was better than the high street, smooth & easy transaction, currency arrived on time with varied note denominations. Highly recommend

I HAVE USED COVENT GARDEN EVERY YEAR TO BUY
EUROS FOR MY HOLIDAYS. AND FOUND THEM VERY RELIABLE AND TRUSTWORTHY AND ALWAYS DELIVERS ON TIME. ALWAYS GIVES THE BEST RATES. THANKS TO SAM, LOOKING FORWARD FOR A QUICK TRANSACTION FOR THIS YEARS HOLIDAY
REGARDS JOHN BROWN

Easily the best online postal FX service I've ever used. I made an error during the money bank transfer but not to worry. A quick email to Sam and within the hour it was all sorted.
Excellent customer service I will use time and time again!

Edit: The response misunderstands my post. - I do not mention the denomination request charge in any part of my review. I’m making other customers aware that guaranteed next day isn’t guaranteed; and when it fails the only thing it does is increase their profit margin when they inevitably claim it back. The tug at heart strings “small family business” is just insulting - was a customer for many years and intended to continue to be, no more.

Original post:

Ordered currency for an upcoming trip and paid for Special Delivery Guaranteed by 1pm. It didn’t arrive on the guaranteed date and is still sat at my local sorting office. It will now arrive Monday. When you’re ordering travel money, timing matters - that’s the entire point of paying for a guaranteed service.

Their T&Cs state they’re not responsible for delivery delays “outside their control,” but they chose the courier and charged me for the premium service. They can claim the delivery fee back from Royal Mail, but won’t pass that on to customers.

Rates are competitive, but if your delivery fails, don’t expect them to take any responsibility.

Edit: delivery arrived Saturday morning - a day late on guaranteed delivery.

Extremely fast reliable service.
Contacted them and communication lines were great. They really made things a lot easier and having next day delivery especially this time of year is brilliant!

5 star service provided by Sam, from start to finish. Great exchange rate & free delivery. Will definitely be using again 👍 Thanks Sam.

Quite simply - the best place to exchange currency. Unbeatable rates, have been going here for years. Quick and friendly service and honest prices. Recommend highly!

Was looking for some US dollars for our holiday and found the best rates by pre ordering, looking further found the best rate from Covent Garden FX which also included delivery. Was a bit concerned as they are in London and we are in the Midlands. Looked into them on here and the reviews were all pretty good, looked further and all appeared good. Then looked at how we pay and get the currency delivered, transfer was quick and simple through on line banking with delivery via Royal Mail signed for on a day chosen by us. We made the purchase and got an order confirmation back via email (ordered at 9pm) which included a statement that confirmation email of payment happened in office hours. Following morning the email arrived, followed by another one asking for confirmation of address and name etc. It also gave another email to send it to and stated they would be in touch if anything else is needed. The night before delivery RM mailed to say they had it and delivery was next day, the following day it arrived. Checked it and everything looks good, really impressed at the communication, everything is included, no hidden charges and delivered when they said.