Covent Garden FX Reviews 

714
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 45 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the outstanding service and the helpful, friendly staff. Many highlight the exceptional customer service, noting clear communication and a professional approach throughout their interactions. Reviewers frequently mention competitive exchange rates, often better than other providers, making their transactions highly advantageous. The delivery service is consistently praised for being fast, efficient, and reliable, with currency arriving as promised. Many consumers appreciate the simple and efficient process, from easy online ordering to smooth transactions and quick responses.

What people talk about most

Service

People report positive experiences with service, consistently praising its efficiency, professionalism, and... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, helpfulness,... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the quick and easy ordering... See more

Price

Clients share positive opinions on price, consistently finding the exchange rates to be very competitive and... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting excellent and impeccable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been using Covent Garden FX for a number of years and can say the service is absolutely outstanding! I always deal with Mark. Although we’ve never met we always end up having a laugh about life... See more

Rated 5 out of 5 stars

A fabulous, friendly service, simple to use and offering a massively better rate than using the Post Office or Tesco. As we had to change more currency than was comfortable to carry around, being able... See more

Rated 5 out of 5 stars

Have been using Covent Garden FX for many years wouldn't go anywhere else. Website is easy to use and the best rates around. Any questions Sam Or Mark are available via there phone centre and nothing... See more

Rated 5 out of 5 stars

I've used Covent Garden FX on and off for a number of years and their exchange rates and personal, friendly service is second to none. Yesterday (a Friday) I posted some surplus Euros, I used Royal... See more


Company details


Contact info

4.9

Excellent

TrustScore 5 out of 5

714 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(714)

41 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Yet again Covent Garden fx have delivered excellent service. Very easy to order online and kept updated throughout regarding delivery. Hassle free will definitely be using them in the future

July 23, 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service, good rates and prompt payment. I’d happily visit here again if I need to exchange currencies again.

July 18, 2025
Unprompted review
Rated 5 out of 5 stars

Consistently Reliable

I've used this company several times for currency exchange and they are brilliant.
They are efficient and reliable. My currency came within two days by special delivery exactly when they said it would.

July 18, 2025
Unprompted review
Rated 5 out of 5 stars

Julianna was very professional

Julianna was very professional in dealing with my request. She walked me through process and was very patient with my questions. The rate offered and the service were the best I have ever experienced in many years of currency exchange

July 15, 2025
Unprompted review
Rated 5 out of 5 stars

A very good exchange rate

A very good exchange rate.
Had to speak to someone about delivery, spoke to a guy called Sam and he sorted it straight away. Thanks Sam definitely know where I’ll get my euro’s in the future.

July 10, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

I have been buying holiday money from Covent Garden FX and always get first class service and they usually have the best rate.10/10

May 21, 2025
Unprompted review
Rated 5 out of 5 stars

Exceptionally professional service

Exchanged some excess Japanese Yen from our holiday and the buy-back rate was very competitive compared to the Post Office where we bought them. Julianna and Rebecca were exceptionally helpful and professional on the phone with a query I had about the website and in person when we brought in the currency. Overall, a very positive experience and I would not hesitate to recommend them and use them again.

May 24, 2025
Unprompted review
Rated 5 out of 5 stars

Struggled on line

Struggled doing the online bit, so made the phone call spoke to a real person Sam very good cannot fault him
Will phone him again when in need of currency.
Would be nice if all companies employed the people with his skills nothing was a problem from start to finish
Thanks Sam

May 19, 2025
Unprompted review
Rated 5 out of 5 stars

Ordered from them on Saturday and…

I bought Thai Currency from Covent Garden FX website on Saturday 14th and received the currency on Wednesday 16th via Royal Mail signed postage with no issues, been exchangoing money with them for years as they do the best rates around fully recommend.

April 12, 2025
Unprompted review
Rated 5 out of 5 stars

Have used these guys for over 10 years…

Have used these guys for over 10 years and they usually have the best or near the best rates for the smaller - family type needs for exchange rates. Had an issue - think it was IT related but wow did Juliana fix the problem and some. Good customer service is doing what you say you are going do. Great customer service is resolving issues and making the customer happy. These guys are good and Juliana is great, a star. This company is Very helpful, great personality and always delivers on there commitments.

March 19, 2025
Unprompted review
Rated 5 out of 5 stars

5 star experience

My first experience of buying currency online - I was apprehensive! - but a personal recommendation from my daughter and the best rates on offer persuaded me to give Covent Garden FX a try. I cannot praise them enough, they were efficient and conscientious. Special thanks to Mark who double checked the quality of the notes for the country I was visiting and rang me to confirm everything was in order.

March 20, 2025
Unprompted review
Rated 5 out of 5 stars

Best currency exchange service

Juliana made the whole process easy, quick and convenient for me while carrying out the proper compliance checks in friendly manner. I was so impressed by Juliana's professionalism, and superb customer service. This company always provides the best currency exchange rates every day far better than other currency exchange services. I have received the excellent customer service and the best rate of the day. I am so happy with the service I received from Juliana. I would strongly recommend Covent Garden FX to everyone who wants the best currency exchange rate with excellent customer service. Dr Wint Maw, Consultant in NHS

March 7, 2025
Unprompted review
Rated 5 out of 5 stars

I've used this excellent service again…

I've used this excellent service again - I said all I needed to say on 11th January 2024. I have had a smiling Post Man on my doorstep handing me the cash that I ordered 2 days ago - exactly as requested. Thank you Covent Garden FX.
No fuss, no stress, secure, what more could anyone want.

January 9, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look