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Review summary

Created with AI, based on recent reviews

Considering 46 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the outstanding service, highlighting the staff's politeness, helpfulness, and accommodating nature. Many people appreciate the excellent customer service, noting the personalized approach and clear communication throughout the process. Reviewers frequently mention the competitive exchange rates, often better than those offered by banks or other services, and the efficient, reliable delivery service. However, some customers also noted issues with delivery, specifically concerning guaranteed delivery times not being met and the company not taking responsibility for these delays.

What people talk about most

Service

Users describe positive interactions with service, consistently praising its efficiency, professionalism, and... See more

Staff

People report positive experiences with staff, consistently highlighting their professionalism, helpfulness,... See more

Delivery service

Consumers find delivery service to be positive, with many praising the quick and easy ordering process and... See more

Price

Customers consistently express satisfaction with the pricing, frequently highlighting competitive exchange... See more

Customer service

Customers had positive experiences with customer service, consistently praising the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Have been using Covent Garden FX for many years wouldn't go anywhere else. Website is easy to use and the best rates around. Any questions Sam Or Mark are available via there phone centre and nothing... See more

Rated 5 out of 5 stars

I have been using Covent Garden FX for a number of years and can say the service is absolutely outstanding! I always deal with Mark. Although we’ve never met we always end up having a laugh about life... See more

Rated 5 out of 5 stars

A fabulous, friendly service, simple to use and offering a massively better rate than using the Post Office or Tesco. As we had to change more currency than was comfortable to carry around, being able... See more

Rated 5 out of 5 stars

I've used Covent Garden FX on and off for a number of years and their exchange rates and personal, friendly service is second to none. Yesterday (a Friday) I posted some surplus Euros, I used Royal... See more


Company details


Contact info

4.9

Excellent

TrustScore 5 out of 5

714 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

I don't go anywhere else.

I have been us Covent Garden FX for a number of years as they always offer really good rates. Better than banks, post office and all travel agents I had looked at.
Friendly and efficient service make the deal even better. If you specify denominations they will give to you. I don't bother going anywhere else.

December 8, 2025
Unprompted review
Rated 5 out of 5 stars

I am not one for coming on and leaving…

I am not one for coming on and leaving reviews but after I just tried Covent Garden’s fx I felt I had to. They were amazing, really polite, helpful and accommodating to me. I honestly can’t praise this company enough and the exchange office, sorry I can’t remember his name but sorted out what I requested and sent out directly and trouble free. And it was the best exchange rate at the time to.
So a big thankyou and keep up the great service 👏👏👏. Mr Davies

November 13, 2025
Unprompted review
Rated 5 out of 5 stars

Due to unforseen problems with the…

Due to unforseen problems with the Royal mail our clients holiday in money went missing.
Having contacted Covent Garden FX we spoke to Sam Newbury.He explained everything clearly and using his experience and expertise he assured us that we had nothing to worry about as the money was insured.
Over the following few days he kept us informed of any developments and two days after contacting Royal Mail about our missing money it was refunded to our account.
Sam was professional and courteous and friendly, Sam did everything he said ,excellent service under difficult circumstances, top marks to him and Covent Garden FFX.

November 5, 2025
Unprompted review
Rated 5 out of 5 stars

Competitive rates and excellent service

I've used Covent Garden FX on and off for a number of years and their exchange rates and personal, friendly service is second to none.
Yesterday (a Friday) I posted some surplus Euros, I used Royal Mail Special Delivery, guaranteed delivery before 1pm the next day.
Today (Saturday) the money was in my bank account before 2pm. That would be excellent for a weekday but for a weekend is unbelievable.
Well done Covent Garden and thank you.

November 1, 2025
Unprompted review
Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️

⭐️⭐️⭐️⭐️⭐️
Excellent Service and Communication!
I recently used Covent Gardens FX, and I couldn’t be happier with the experience. The service was absolutely top-notch — fast, professional, and efficient from start to finish. Communication was clear and friendly throughout, making the whole process smooth and stress-free. I’ll definitely be using them again and highly recommend Covent Gardens FX to anyone looking for great rates and outstanding customer service!

October 29, 2025
Unprompted review
Rated 5 out of 5 stars

Good service, fast delivery

Great company to deal with, good exchange rates and free guaranteed delivery over a certain amount of spend. Simple to use site, good communication and good phone support which is a bonus. Would recommend and use again

October 17, 2025
Unprompted review
Rated 3 out of 5 stars

I think if you just exchange one…

I think if you just exchange one currency then they are fine otherwise not ok. I tried to change usa dollars and Vietnam Currency( VND). They took the full payment but under paid VND. They did rang up informing that they have not enough VND so will increase the dollar amount. It was no where near the amount the amount I lost in vietnam VND.

October 4, 2025
Unprompted review
Rated 5 out of 5 stars

First class service 🙌

First time ordering euros online so was a little nervous.
Excellent service, easy online ordering, regular updates , received in 48hrs via royal mail special delivery.
Fabulous service will definitely be my new travel companion 😀
Thankyou

September 1, 2025
Unprompted review
Rated 5 out of 5 stars

Friendly people and great rates!

Good rates and great customer service! Juliana's always really friendly and nice. I often receive foreign currency in my job as a tourist guide and always come here to exchange it.

September 2, 2025
Unprompted review
Rated 5 out of 5 stars

Fabulous service

A fabulous, friendly service, simple to use and offering a massively better rate than using the Post Office or Tesco. As we had to change more currency than was comfortable to carry around, being able to exchange bills and have the cash transferred into our account in about 3 hours was huge bonus. Thanks for your help Juliana and making a chore into a pleasure

September 2, 2025
Unprompted review
Rated 5 out of 5 stars

I got the best buy back rates from…

I got the best buy back rates from Covent Garden FX, saving me an extra nearly 17% on what the Post Office offered me. The service was smooth, payment was quicker than the 48 hours promised! Thank Covent Garden FX

August 7, 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional company

Would just like to say what a wonderful company to have delt with I can’t recommend them enough so helpful and understanding will definitely be doing business with them in the future

August 8, 2025
Unprompted review
Rated 5 out of 5 stars

Sold euros for sterling

Sold some euros for sterling - great exchange rate and sterling transferred to my bank account within a couple of hours. Great service and best exchange rates! Highly recommended. Thanks Lewis for the great service!

August 6, 2025
Unprompted review

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