Have been using Covent Garden FX for many years wouldn't go anywhere else. Website is easy to use and the best rates around. Any questions Sam Or Mark are available via there phone centre and nothing... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Contact info
30 Jubilee Market Hall, WC2E 8BE, London, United Kingdom
- 020 7240 9921
- enquiries@coventgardenfx.com
- www.coventgardenfx.com
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I don't go anywhere else.
I have been us Covent Garden FX for a number of years as they always offer really good rates. Better than banks, post office and all travel agents I had looked at.
Friendly and efficient service make the deal even better. If you specify denominations they will give to you. I don't bother going anywhere else.
Just used Covent Garden FX
Just used Covent Garden FX - a great service delivery to my home and an excellent exchange rate given
I am not one for coming on and leaving…
I am not one for coming on and leaving reviews but after I just tried Covent Garden’s fx I felt I had to. They were amazing, really polite, helpful and accommodating to me. I honestly can’t praise this company enough and the exchange office, sorry I can’t remember his name but sorted out what I requested and sent out directly and trouble free. And it was the best exchange rate at the time to.
So a big thankyou and keep up the great service 👏👏👏. Mr Davies
Due to unforseen problems with the…
Due to unforseen problems with the Royal mail our clients holiday in money went missing.
Having contacted Covent Garden FX we spoke to Sam Newbury.He explained everything clearly and using his experience and expertise he assured us that we had nothing to worry about as the money was insured.
Over the following few days he kept us informed of any developments and two days after contacting Royal Mail about our missing money it was refunded to our account.
Sam was professional and courteous and friendly, Sam did everything he said ,excellent service under difficult circumstances, top marks to him and Covent Garden FFX.
Competitive rates and excellent service
I've used Covent Garden FX on and off for a number of years and their exchange rates and personal, friendly service is second to none.
Yesterday (a Friday) I posted some surplus Euros, I used Royal Mail Special Delivery, guaranteed delivery before 1pm the next day.
Today (Saturday) the money was in my bank account before 2pm. That would be excellent for a weekday but for a weekend is unbelievable.
Well done Covent Garden and thank you.
⭐️⭐️⭐️⭐️⭐️
⭐️⭐️⭐️⭐️⭐️
Excellent Service and Communication!
I recently used Covent Gardens FX, and I couldn’t be happier with the experience. The service was absolutely top-notch — fast, professional, and efficient from start to finish. Communication was clear and friendly throughout, making the whole process smooth and stress-free. I’ll definitely be using them again and highly recommend Covent Gardens FX to anyone looking for great rates and outstanding customer service!
Good service, fast delivery
Great company to deal with, good exchange rates and free guaranteed delivery over a certain amount of spend. Simple to use site, good communication and good phone support which is a bonus. Would recommend and use again
I think if you just exchange one…
I think if you just exchange one currency then they are fine otherwise not ok. I tried to change usa dollars and Vietnam Currency( VND). They took the full payment but under paid VND. They did rang up informing that they have not enough VND so will increase the dollar amount. It was no where near the amount the amount I lost in vietnam VND.
Easy,quick and better rate
Better rate than other places, great communication, well packed and delivered with respect. Definitely would recommend this service. Thank you
So quick and efficient
So quick and efficient! Really can’t fault CoventGardenFX - and the staff there are friendly too. Would highly recommend them
Bought on Friday night with best…
Bought on Friday night with best exchange rate delivered on the Tuesday, I won't lie I was nervous that it might not show up at all but it did thanks very much
Faultless
I was very impressed with them, best rate going and prompt delivery. Can't ask for more than that.
First class service 🙌
First time ordering euros online so was a little nervous.
Excellent service, easy online ordering, regular updates , received in 48hrs via royal mail special delivery.
Fabulous service will definitely be my new travel companion 😀
Thankyou
Friendly people and great rates!
Good rates and great customer service! Juliana's always really friendly and nice. I often receive foreign currency in my job as a tourist guide and always come here to exchange it.
Fabulous service
A fabulous, friendly service, simple to use and offering a massively better rate than using the Post Office or Tesco. As we had to change more currency than was comfortable to carry around, being able to exchange bills and have the cash transferred into our account in about 3 hours was huge bonus. Thanks for your help Juliana and making a chore into a pleasure
I got the best buy back rates from…
I got the best buy back rates from Covent Garden FX, saving me an extra nearly 17% on what the Post Office offered me. The service was smooth, payment was quicker than the 48 hours promised! Thank Covent Garden FX
Exceptional company
Would just like to say what a wonderful company to have delt with I can’t recommend them enough so helpful and understanding will definitely be doing business with them in the future
Sold euros for sterling
Sold some euros for sterling - great exchange rate and sterling transferred to my bank account within a couple of hours. Great service and best exchange rates! Highly recommended. Thanks Lewis for the great service!
Have used Covent Garden FX for some…
Have used Covent Garden FX for some years now, with no problems whatsoever. Easy to order and always deliver on time.
Used over the years for holiday money
Used over the years for holiday money. Fantastic , on time and safe delivery .always better rates than high street.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








