Covent Garden FX Reviews 

714
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 42 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the outstanding service, highlighting the staff's professionalism and helpfulness. Many people appreciate the competitive exchange rates, often finding them superior to other providers. The delivery service is frequently highlighted for its speed, reliability, and clear communication, often arriving as promised. Reviewers consistently find the overall process easy to use, from ordering online to receiving updates. Many customers highlight the excellent customer service, with specific individuals often mentioned for their helpful and professional approach.

What people talk about most

Service

Clients share positive opinions on service, consistently highlighting fast, efficient, and professional... See more

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness,... See more

Delivery service

People report positive experiences with delivery service, often highlighting quick and easy ordering, with... See more

Price

Consumers find price to be positive, with many reviewers consistently reporting competitive and great... See more

Customer service

Reviewers consistently express satisfaction with the customer service, often highlighting its excellence and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been using Covent Garden FX for a number of years and can say the service is absolutely outstanding! I always deal with Mark. Although we’ve never met we always end up having a laugh about life... See more

Rated 5 out of 5 stars

A fabulous, friendly service, simple to use and offering a massively better rate than using the Post Office or Tesco. As we had to change more currency than was comfortable to carry around, being able... See more

Rated 5 out of 5 stars

Have been using Covent Garden FX for many years wouldn't go anywhere else. Website is easy to use and the best rates around. Any questions Sam Or Mark are available via there phone centre and nothing... See more

Rated 5 out of 5 stars

I've used Covent Garden FX on and off for a number of years and their exchange rates and personal, friendly service is second to none. Yesterday (a Friday) I posted some surplus Euros, I used Royal... See more


Company details


Contact info

4.9

Excellent

TrustScore 5 out of 5

714 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(714)

41 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant Company

First time I've used this company but its now going to be my go to for travel money. Everything was amazing from the exchange rate, the customer service when I made a mistake, the delivery was prompt and on the date I requested and what was really good they did not give you all high currency notes.

April 18, 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic service!

Fantastic service!
I had a significant Euro cash conversion to make and Covent Garden FX provided excellent service throughout the process. Juliana was amazingly helpful and friendly in explaining the BuyBack process and on the day of visiting the store with my cash Rebecca was also super helpful and friendly. These people are the only experts you need and super service to boot! Thank You

April 13, 2024
Unprompted review
Rated 5 out of 5 stars

First time Covent Garden Fx customer

First time Covent Garden Fx customer. There was an issue with Royal Mail and my delivery was late. The online tracking system was also not working. As a first time customer, I was naturally worried as if parted ways with £2500 for some currency. Sam and the team at Covent Garden were brilliant and really put my mind at ease. The money arrived the following day. I’d really recommend this family run business to anyone. Their rates are some of the best and their customer service is very good. I’ll definitely be using them again.

April 10, 2024
Unprompted review
Rated 5 out of 5 stars

Juliana is the best !

Juliana is the best !! She is super helpful, aleays in a good mood, answered all my questions. I’ve used covent garden exchange for all y currency exchange and I completely recommend it

April 8, 2024
Unprompted review
Rated 5 out of 5 stars

The only currency specialist I would…

The only currency specialist I would suggest to anyone that’s sets a foot in London. Juliana is just the best! The most kind and efficient person there is. And on top of all, they have (by far) the best exchange rate in the market.

April 8, 2024
Unprompted review
Rated 5 out of 5 stars

Best rates in the UK,

Best rates in the UK,
I wasn't able to order online so I rang and done it online, Julianna went through the whole process with me and put my mind to rest and updated me with emails, I would say her customer service was excellent and is a real asset to the company,
Sent signed for
Would recommend 100%

April 2, 2024
Unprompted review
Rated 5 out of 5 stars

Their Customer Service is OUTSTANDING

After some years of dealing with Covent Garden FX I still find them an outstanding company to deal with. It is a family company so that makes their customers very special to them and it shows in the way they treat you.

April 3, 2024
Unprompted review
Rated 5 out of 5 stars

A company who believes in customer Care

Unfortunately, due to a possible potential security issue raised by my bank, the payment for my purchase was temporarily blocked.
The lady who I contacted at Covent Garden FX was so helpful and after speaking direct with my bank, my transaction went through on 23 March. My most convenient delivery day was Wed 27 March and my special delivery arrived well within the given time frame.
The experience that I had with Coven Garden FX gave me a clear impression that the company genuinely cared about the level of service that they give and are also very grateful for giving them the business.
will certainly use this company again

March 23, 2024
Unprompted review
Rated 5 out of 5 stars

Professional and knowledgeable currency e change

Having a large amount of foreign currency to exchange back to Stirling was proving a headache. Upon contacting Covent Garden FX it became so much simpler. Juliana handled the transaction so smoothly and even called to offer a best rate on the morning of the transaction. The documents required were explained in full and on arriving at the branch a swift and professional service ensured a pleasant experience.

March 26, 2024
Unprompted review
Rated 5 out of 5 stars

Sam was truly professional and…

Sam was truly professional and explained everything really well at Covent Garden FX. Sam put me at ease as a first time user and explained everything so I could place my order. I received an exceptional exchange rate which was so much better than anywhere else! I would definitely recommend Covent Garden FX and am a customer for life!

March 6, 2024
Unprompted review
Rated 5 out of 5 stars

Best rate for Euro

Best rate for Euro and brilliant service, delivered next day before 11am. All queries were answered immediately. Would definitely recommend and use again. Thanks

February 21, 2024
Unprompted review
Rated 5 out of 5 stars

EXCELLENT ALL ROUND SERVICE!

This was my first time of using CG FX and it was a very happy experience! Good £sterling to euro exchange rate, easy to order and pay for online and quick dispatch/safe receipt. Will use again, thanks!

February 20, 2024
Unprompted review
Rated 5 out of 5 stars

Great service ,top rates

Once again,great service ,top rates ,& a 2 day turn around and home delivery. Honestly can't fault .

October 13, 2023
Unprompted review
Covent Garden FX logo

Reply from Covent Garden FX

Thank you so much Alan, very much appreciated and we hope you have a lovely time! All the family at Coventgardenfx

Rated 5 out of 5 stars

Covent Garden FX

Having served by Juliana regularly. Friendly to customers, always offer great services and best rates.

October 4, 2023
Unprompted review
Covent Garden FX logo

Reply from Covent Garden FX

Thank you for the feedback, Juliana is a highly valued member of staff and we really appreciate this. All the best Sam and all the family at Coventgardenfx

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look