Covent Garden FX Reviews 

715
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 42 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the outstanding service, highlighting the staff's professionalism and helpfulness. Many people appreciate the competitive exchange rates, often finding them superior to other providers. The delivery service is frequently highlighted for its speed, reliability, and clear communication, often arriving as promised. Reviewers consistently find the overall process easy to use, from ordering online to receiving updates. Many customers highlight the excellent customer service, with specific individuals often mentioned for their helpful and professional approach.

What people talk about most

Service

Clients share positive opinions on service, consistently highlighting fast, efficient, and professional... See more

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness,... See more

Delivery service

People report positive experiences with delivery service, often highlighting quick and easy ordering, with... See more

Price

Consumers find price to be positive, with many reviewers consistently reporting competitive and great... See more

Customer service

Reviewers consistently express satisfaction with the customer service, often highlighting its excellence and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been using Covent Garden FX for a number of years and can say the service is absolutely outstanding! I always deal with Mark. Although we’ve never met we always end up having a laugh about life... See more

Rated 5 out of 5 stars

A fabulous, friendly service, simple to use and offering a massively better rate than using the Post Office or Tesco. As we had to change more currency than was comfortable to carry around, being able... See more

Rated 5 out of 5 stars

Have been using Covent Garden FX for many years wouldn't go anywhere else. Website is easy to use and the best rates around. Any questions Sam Or Mark are available via there phone centre and nothing... See more

Rated 5 out of 5 stars

I've used Covent Garden FX on and off for a number of years and their exchange rates and personal, friendly service is second to none. Yesterday (a Friday) I posted some surplus Euros, I used Royal... See more


Company details


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4.9

Excellent

TrustScore 5 out of 5

715 reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

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4.9

All reviews

(715)

42 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Covent Garden FX

Having served by Juliana regularly. Friendly to customers, always offer great services and best rates.

October 4, 2023
Unprompted review
Covent Garden FX logo

Reply from Covent Garden FX

Thank you for the feedback, Juliana is a highly valued member of staff and we really appreciate this. All the best Sam and all the family at Coventgardenfx

Rated 5 out of 5 stars

Excellent

Excellent, prompt and trustworthy - highly recommend especially if you need your currency quickly.
Will certainly use again

August 23, 2023
Unprompted review
Rated 5 out of 5 stars

Great company

We have been buying our currency from your company for years and we wouldn't go anywhere else. Great rates, wonderful service and a very helpful company. Would recommend your company to everyone. Thanks

August 23, 2023
Unprompted review
Rated 5 out of 5 stars

Best currency exchange in London

Always have the best rates online, which update frequently so you know you're getting the most up to minute deal. Fuss free service regardless of whether you order online to collect at the store or home delivery! I have been going to these guys since around 2009 and would never use anywhere else. That's how great they are!

August 16, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service

First time I used Covent Garden FX, it will NOT be the last!!
Beat rates around!
Communication top notch!
Arrived on the date I had chosen!!
Excellent service!!
You now have a loyal customer!!!

August 18, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent all round

Best rates, speedy delivery, excellent service from start to finish, would definitely recommend and would definitely use again ( bought usd ).
I even voted for them for the British Travel Award 2023.

July 11, 2023
Unprompted review
Covent Garden FX logo

Reply from Covent Garden FX

Thank you very much for the lovely review and the vote! We are a family business and it really helps. Really glad you liked the service and I will share with all the staff. Take care! Sam and all the family at Coventgardenfx

Rated 5 out of 5 stars

Would definitely use again

The best rate online at the time and very efficient service.

They responded to ID requirements over email almost by return and once payment was received offered to send the currency out sooner than I had originally requested if I wished.

I am always wary of sending large sums to an unknown quantity via bank transfer, but I did some research prior and had no issues with the transaction.

Perfect.

May 23, 2023
Unprompted review
Covent Garden FX logo

Reply from Covent Garden FX

Thank you so much for the lovely review and really glad you liked the service. Take care! Sam and all the family at Coventgardenfx

Rated 5 out of 5 stars

Consistently excellent service and…

Consistently excellent service and highly competetive rates -far better than on the High Street or the big supermarkets.
Plan in advance rather than leaving it until the last minute and your cash will arrive next day or the day after at the lstest by Royal Mail Special Delivery. Tracking service is good too.

May 4, 2023
Unprompted review
Rated 5 out of 5 stars

Have been using Covent Garden FX for…

Have been using Covent Garden FX for 10+ years now. Was very wary of ordering currency online initially but having spoken to Sam before placing my first order I felt very reassured and went ahead with my first order. Your money comes when they say it will so that is a bonus. Wouldn't use anyone else.
Keep up the good work folks.

April 26, 2023
Unprompted review
Rated 5 out of 5 stars

SIMPLY THE BEST!!!!

I WAS VERY WARY OF ORDERING CURRENCY ONLINE AND PAYING BY BANK TRANSFER BUT SAM PUT MY MIND AT EASE AND TALKED ME THROUGH THE PROCEDURE
THEY WEREN’T QUITE THE BEST RATE ONLINE BUT I FEEL SURE THEY ARE ONE OF THE BEST ( IF NOT THE BEST) TO ORDER FROM
THEY DONT CHARGE EXTRA FOR ORDERING A SECOND CURRENCY OF A LOW DENOMINATION TOO
CURRENCY CAME RIGHT ON TIME - EARLY MORNING
THANK YOU SO MUCH COVENT GARDEN & SAM WILL DEFINITELY BE USING YOU AGAIN SOON

April 11, 2023
Unprompted review
Covent Garden FX logo

Reply from Covent Garden FX

Thank you so much Anne, you were a lovely customer and we really appreciate you taking the time to write this.

Take care.

Covent Garden FX

Rated 5 out of 5 stars

Love them

Love them. Always very good rates, Juliana was super helpful today. Never go anywhere else

April 4, 2023
Unprompted review
Rated 5 out of 5 stars

Brilliant customer service.

The first time ordering online I was a little nervous but all went well and now I use them every time I need currency all due to their great rates and brilliant customer service.
They are so caring - I forgot to collect my recent order and they called to make sure I was ok !!

March 14, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. I was served by both Sam & Victoria they were both kind polite and very informative. This company is a joy to work with and will use again. Order before 12 noon and delivery next day. What a service

March 15, 2023
Unprompted review

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